Issuu on Google+

THEODORE NEWTON VAIL (1847-1920) “Service improvements are more important (and lucrative) than short-term gains�

realitzat per: Cristina Botet


Trajectòria laboral • 1978  General Manager of American Bell Company • 1885 - 1889 i del 1907 - 1919  President de American Telephone & Telegraph • Renuncia al càrrec: Beneficis a c/t > millora del servei  “El servei al client és el més important en una empresa” • Represa del càrrec: Pèrdua del monopoli  Ambició: Recuperar la quota de mercat • Responsable d’una campanya de RP "One policy, one system, and universal service.“

Cites cèlebres

"Alexander Graham Bell invented the telephone and Theodore Vail invented the telephone business."

“Love your work and have pride in it” “Service improvements are more important (and lucrative) than short-term gains” “If we don't tell the truth about ourselves, no one else will”


Llibres relacionats amb T.N.Vail:  Albert Bigelow Paine, In One Man's Life: Being Chapters from the Personal and Business Career of Theodore N. Vail

 Sobel, Robert, The Entrepreneurs: Explorations Within the American Business Tradition (Weybright & Talley 1974), Capítol 6 - Theodore Vail: The Subtle Serendipidist


Theodore Newton Vail