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GLENGYL ONGA UMALI Present Address: 0884 Naomi Collita Apt., 4 blocks from La Purisima Chapel, UCMA Village, Barangay Apas, Cebu City 6000  Permanent Address: 1162, Purok no. 8, Tag-ibo, Dalipuga, Iligan City 9200  Contact No.: +63 9081824568 / 09276000348 Email Add: Birth date: September 30, 1984. Iligan City Philippines Religious Affiliation: Christian Catholic 

“A little Act of Volunteerism is a great deed someday”


Keen and detailed technical and administrative capabilities by executing responsibilities with excellence and efficiency in achieving optimum usage of time and effort and offer a customeroriented services while satisfying company's goal and objectives. With proper education and experience I am confident enough to assist and develop task assigned or engaged with. Committed and adaptable, integrative towards work-policies and objectives

Able to work with large number of people and definitely respects individual differences which are the key to successful teamwork. Good Attendance record and adheres to schedule religiously.


Master in Public Administration (MPA) Major in, (some units only), Mindanao State UniversityMain Campus / Bukidnon State University, Iligan City, Lanao del Norte Philippines, 2008.

Comprehensive HIV and AIDS Counseling Skills Training Course, Completed Last February 2008 - Spearheaded by Alliance Against AIDS in Mindanao - ALAGAD-Mndanao, Mergrande Ocean Park, Talomo District, Davao City, Philippines

Baccalaureate Degree in AB Sociology, 2002-2006, College of Arts and Social Sciences Mindanao State University-Iligan Institute of Technology, Iligan City, Philippines | Awards Received: Best Thesis “Cybersex in Iligan City: A Case Study among Selected Players”

Online Verification: . You will be required to enter full name and birth date or visit our school website at COMPUTER-RELATED SKILLS PROGRAMME MANAGEMENT ( COMMUNITY DEV’T) Microsoft Office (Excel, Word, Ppoint, Pub)

Training/ Workshop Facilitation / Customer Service Skills

Photoshop/Design (Adobe, Corel, etc)

Documentations /Report Writing

Web Design/Management (Dreamweaver, HTML)

Community Organizing



Sales and Up-selling / Marketing / Advertising

Date Entry/ Encoding / Transcriptions / Mining

Order Entry and Processing / Billing

Help Desk Certification (oDesk rating Top 20%)

Technical Skills / Troubleshooting

Office Secretarial and Management Skills

(Certificates and proof are available upon request | AA – Above Average) *oDesk (Online Work Industry) is a global job marketplace with a series of tools targeted at businesses that intend to hire and manage remote workers all over the world. Odesk Readiness Test and Skill Test ranks individual’s worthiness in terms of potential hire and gives edge to a specific contractor.

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PROFESSIONAL EXPERIENCES: Senior Customer Service Representative | Convergys Philippines Services

Job Category: BPO | Training Earned: Order Entry/ Billing / Sales / Tech TS S3 Process SEPTEMBER, 2012 - PRESENT Term of Reference: As a SOCAL Time Warner Cable - Customer/Technical Support 2 - Providing Delightful Customer Service Support to TWC SOCAL Customers in relation to Account specific information towards its wide client, Troble Shooting Phone, Cable and Internet in a Tier 1 scope, Billing and Sales Support, SEPTEMBER 26 2011 – SEPTEMBER 2012 Term of Reference: As a Citiphone Representative/Financial Associate - Providing Customer Service Support to Citibank N.A. (North America) in relation to Account specific information towards its wide client with regards to Billing, Account Maintenance and sales __________________________

Account Travel Specialist/Customer Service Specialist | AEGIS-PEOPLE SUPPORT Job Category: BPO | Training Earned: Sales Skills / Guest Connect Process

DECEMBER 2010 - SEPTEMBER 2011 Term of Reference: Trained and Certified in various accounts related enhancement programme. Feb - July 2011 Team Lead OIC (Officer-in-charge) Handling 15 newly endorsed representatives Signifies experiences on a Macro and a Micro-level of team management specializing sales vis-a-vis world class customer service with commitment towards quality through a branded process called Guest Connect. JANUARY 2010 -DECEMBER 2010 Term of Reference: Assist Customers' Travel in various destination worldwide through booking their packages hotel+flt+car) or stand alone hotel and flight using Guest Connect Process. __________________________

Head, Special Project | Pailig Development Foundation, Incorporated (PDFI) Job Category: Non-Profit / Volunteer Organization Training Earned:

DECEMBER 2007 - MAY 2009 Head, Special Project, (Grassroots Democracy Resource Center) Term of Reference: Manage GDRC-Learning Center; Initiate capacity building activities and other training activities in covered area in Northern Mindanao. AUGUST 2007 - DECEMBER 2007 RDAN (Research Development/ Advocacy Networking) Officer, Pailig Development Foundation, Inc. (PDFI): Term of Reference: 1. Member, Media team, as support for Bread for the World-PAILIG’s HIV/AIDS Mainstreaming and Workplace-policy Program. 2. Support Staff, German Development Services (ded) “Rido Reduction and Prevention through Strengthening Structures on Traditional Means of Conflict Settlement” (July 2007March 2007) Project Areas: villages of Rogongon, Kalilangan, Panoroganan, and Mainit of Iligan City,Documentation and Packaging of Indigenous People’s “Higaunon and Kolibugan Tribe” Genealogy, Facilitator of the Tribal Governance Training 3. Support Staff-Process Documenter, The Asia Foundation and USAID PRA-BDP (Participatory Governance) in the Municipalities of Tangkal, Poona Piagapo, Matungao, and Tagoloan in Lanao del Norte. (December 2006-April 2007), Documentation and Packaging of PRA-BDP Papers. __________________________

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Volunteer | Bishops -Ulama Conference - Mindanaw Tripartite Youth Core (MTYC) Job Category: Non-Profit / Volunteer Organization Term of Reference: Frontliner, Sining Kabataan para sa Kapayapaan. It showcases the artworks of various youth leaders in Mindanao and bringing them to farflung communities in Mindanao for awareness campaign. Visited Cities were Iligan,Cagayan de Oro, Bukidnon, Davao, Pikit and Midsayap in Cotabato, Zamboanga City, Dipolog, Oroquieta and Ozamiz __________________________

CONFERENCE, REPRESENTATIONS, SEMINARS ATTENTED January 24 – 27, 2011 (International) SEAMEO-SPAFA SCHOLAR/ALUMNI YEAR 2009 and 2011 Presented Mindanao Issues on Climate Change: Best Practices among Indigenous People of Kalilangan Village. SEAMEO-SPAFA's “Asia-Pacific Forum: Youth Action on Climate Change; Exploration through Cultural Expression” which was held from 24-27 January 2011 in Bangkok, Thailand, attracted over 150 delegates from 16 countries including Australia, Bangladesh, Cambodia, China, Indonesia, Ireland, Japan, Lao PDR, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Thailand, UK, and Vietnam. The event was sponsored by the Japan Foundation. November 4-9, 2009 Working Core: Technical Assistant, 4th Mindanao Tripartite Youth Peace Camp (MTYPC) Funded by the Bishop-Ulama Conference (BUC) held at Songco, Lantapan Bukidnon (Details of Other Conferences and Seminars attended are available upon request)


PROFESSIONAL REFERENCE: Mr. Gerwin C. Rebalde, Unit Manager, Convergys Philippines Services, 14th floor, I3 bldg, CEBU – IT Park, Lahug, Cebu City 6000, Philippines. Mobile Phone +639164641604 email: Dr. Bernardo R. Roa IV, Head of Programme, Pailig Development Foundation-Grassroots Democracy Institute and Resource Center, Incorporated, 0076 B/C, Tino Badelles St., Pala-o, Iligan City Philippines Mobile Phone No. +639069601910 email: Ms. Jana Jean Dacobor, Youth Coordinator/Secretariat, Bishops – Ulama Conference Minadanaw Tripartite Youth Core, Tibanga, Iligan City Philippines Mobile Phone Number: +639289939211 email: Dr. Nimfa L. Bracamonte, Faculty, Sociology Department, Mindanao State University-Iligan Institute of Technology, A. Bonifacio Avenue, Tibanga, Iligan City Philippines, Mobile Phone: +639187191773 email:

I hereby certify that the above information is true and correct to the best of my knowledge.