GLENGYL ONGA UMALI Present Address: Momo Apt 2, Door III, Beside UCMA Chapel, UCMA Village, Apas, Cebu City 6000 - Permanent Address: 1162, Purok no. 8, Tag-ibo, Dalipuga, Iligan City 9200 È Contact No.: +63 9081824568 (Smart) Email Add: firstname.lastname@example.org Birth date: September 30, 1984. Iligan City Philippines Religious Affiliation: Christian Catholic -
“A little Act of Volunteerism is a great deed someday”
Able to work with large number of people and definitely respects individual variations which is the key to successful teamwork. Good Attendance record and adheres to schedule religiously.
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Experience in the field of education/training, office/programme management. Facilitator/Trainer/, Culture of Peace, Peacebuilding Workshops
EDUCATION & TRAINING:
Master’s Degree in Public Administration (MPA) Major in Organizational Development, (some units only), Mindanao State University-Main Campus, Marawi City, Lanao del Sur Philippines, June 2007-March 2008.
Comprehensive HIV and AIDS Counseling Skills Training Course, Completed Last February 2008 - Spearheaded by Alliance Against AIDS in Mindanao - ALAGAD-Mndanao, Mergrande Ocean Park, Talomo District, Davao City, Philippines
Baccalaureate Degree in AB Sociology, 2002-2006, Mindanao State University-Iligan Institute of Technology, Iligan City, Philippines Graduate Online Verification:
records-verification.php SKILLS: COMPUTER-RELATED SKILLS
PROGRAMME MANAGEMENT ( COM.ORG)
Microsoft Office (Excel, Word, Ppoint, Pub)
Training/ Workshop Facilitation
Photoshop/Design (Adobe, Corel, etc)
Web Design/Management (Dreamweaver, HTML)
P R O F E S S I O N A L Septembe r 2011 – Septembe r 2012 January 2010 – Septembe r 2011
E X P E R I E N C E :
P R I VAT E I N S TI T U TI O N ( B P O )
Convergys Philippines, Citi Retail/Citibank / Citiphone Representative / Financial Associate, Ground Fl., I3 Bldg, Cebu IT Park, Apas, Cebu City 6000 Philippines Term of Reference: As a Citiphone Representative/Financial Associate - Providing Customer Service Support to Citibank N.A. (North America) in relation to Account specific information towards its wide client. AEGIS-PEOPLE SUPPORT Sales Expedia.com (E.com Sales) / Travel Executive Specialist, Aegis Tower I, Cebu IT Park, Apas-Lahug, Cebu City 6000 Philippines Term of Reference: 1. Assist Customers' Travel in various destination worldwide through booking their packages hotel+flt+car) or stand alone hotel and flight using Guest Connect Process.
2. Trained and Certified in various account's related enhancement programme. Feb - July 2011 Team Lead OIC (Officer-in-charge) Handling 15 newly endorsed representatives Signifies experiences on a Macro and a Micro-level of team management specializing sales vis-a-vis world class customer service with commitment towards quality through a branded process called Guest Connect.
NGO (Non-Government Organization/Not-for-Profit Organization/ Community-based) January 2010 January 2012 July 2009 December 2009 (a spin-off NGO from PDFI)
Decembe r 2006 June 2009
SEAMEO-SPAFA ASIA YOUTH-IN-ACTION: Warriors of The Earth Communication Officer Website Administrator http://grou.ps/asiayouthinaction Facilitating updates and communication towards members from Asia-Pacific and North Asia. Grassroots Democracy Institute and Resource Center Project Officer, Term of Reference: Provide leadership and management of existing projects and training Education and Prevention Programme STI, HIV and AIDS Counseling Desk Officer Term of Reference: Responsible in crafting the HIV and AIDS Workplace Policy of the organization, Resource Speaker on HIV and AIDS Local Situation during the Gender, HIV and AIDS Awareness Campaign, December 2008; Selected as member of the Board of Trustees in Iligan HIV and AIDS Network (ILHAN); Advocacy Campaign and IEC to the hinterland villages of Iligan City specifically to the multicultural communities Pailig Development Foundation, Incorporated (PDFI) Head, Special Project, (Grassroots Democracy Resource Center) Term of Reference: Manage GDRC-Learning Center; Initiate capacity building activities and other training activities RDAN (Research Development/ Advocacy Networking) Officer, Pailig Development Foundation, Inc. (PDFI) TOR: 1.Member, Media team, as support for Bread for the World-PAILIG’s HIV/AIDS Mainstreaming and Workplace-policy Program. 2.Support Staff, German Development Services (ded) “Rido Reduction and Prevention through Strengthening Structures on Traditional Means of Conflict Settlement” (July 2007-March 2007) Project Areas: villages of Rogongon, Kalilangan, Panoroganan, and Mainit of Iligan City,Documentation and Packaging of Indigenous People’s “Higaunon and Kolibugan Tribe” Genealogy, Facilitator of the Tribal Governance Training 3. Support Staff-Process Documenter, The Asia Foundation and USAID PRA-BDP (Participatory Governance) in the Municipalities of Tangkal, Poona Piagapo, Matungao, and Tagoloan in Lanao del Norte. (December 2006-April 2007), Documentation and Packaging of PRA-BDP Papers.
CONFERENCE, REPRESENTATIONS, SEMINARS ATTENTED 2011
January 24 – 27, 2011 (International) Presented Mindanao Issues on Climate Change: Best Practices Among Indigenous People of Kalilangan Village. SEAMEO-SPAFA's “Asia-Pacific Forum: Youth Action on Climate Change; Exploration through Cultural Expression” which was held from 24-27 January 2011 in Bangkok, Thailand, attracted over 150 delegates from 16 countries including Australia, Bangladesh, Cambodia, China, Indonesia, Ireland, Japan, Lao PDR, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Thailand, UK, and Vietnam. The event was sponsored by the Japan Foundation. November 4-9, 2009 Working Core: Technical Assistant, 4th Mindanao Tripartite Youth Peace Camp (MTYPC) Funded by the Bishop-Ulama Conference (BUC) held at Songco, Lantapan Bukidnon (Details of Other Conferences and Seminars attended are available upon request)
Ms. Alma Divina Agulon-Surmion, Team Lead, Aegis-People Support, E.Office Bay 2, IT Park, Apas, Cebu City 6000, Philippines. Mobile Phone +639239771781email: email@example.com
Dr. Bernardo R. Roa IV, Head of Programme, Pailig Development Foundation-Grassroots Democracy Institute and Resource Center, Incorporated, 0076 B/C, Tino Badelles St., Pala-o, Iligan City Philippines Mobile Phone No. +639069601910 email: firstname.lastname@example.org
Dr. Nimfa L. Bracamonte, Faculty, Sociology Department, Mindanao State University-Iligan Institute of Technology, A. Bonifacio Avenue, Tibanga, Iligan City Philippines, Mobile Phone: +639187191773 email: email@example.com
I hereby certify that the above information is true and correct to the best of my knowledge.
GLENGYL ONGA UMALI Name & Signature