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The Gwinnett County Public Library continued to make steady progress in 2018. For the second year in a row, the Atlanta Journal Constitution recognized GCPL as a “Top Workplace”. Other recognitions and honors received by the Library included the Keystone Award given by the Association of Specialized and Cooperative Library Agencies for our innovative programming and outreach to the local community of individuals with disabilities. Additional awards included two Achievement Awards from the National Association of County Officials (NACO) and recognition as a Top Innovator by the Urban Libraries Council. During 2018, we opened our fourth Learning Lab, this time at the Centerville Branch. With opportunities to explore, create, and share, our Learning Labs are areas devoted to bringing the best technology to our community. From video and sound editing equipment, 3D printing, robotics, and more, GCPL is expanding into the world of STEM with no signs of slowing down. We also implemented our openaccess system at our busiest branch in Suwanee. Suwanee is our second branch to offer this service, which includes extended, unstaffed hours. In 2019, we look forward to starting construction on replacement branches in Norcross and Duluth. These replacement facilities will be twice the size of their predecessors and will contain state of the art equipment, small study rooms, dedicated children and teen spaces, and much more. As we look ahead, we are continuing to develop new programs and services to meet the needs of a diverse community. One option we are considering is to replace the venerable Dewey Decimal system of classification with a modified bookstore model that will allow us to organize our collection in ways that are more intuitive and easier for customers to access. GCPL is your community library and we encourage you to stop by and see all the new programs, services, and other offerings we have. Finally, if you haven’t been to the library in a while, come check us out! You’ll be amazed at what you’ve been missing!

Charles Pace Executive Director, Gwinnett County Public Library

The Year in Numbers

Major Systemwide Statistics from 2018

4,417,868 2,757,315 Materials Checked Out

Customer Visits

1,764,492 1,863,335

346,041 Program Attendance


Website Visits

Computer Sessions

New Accounts Registered




AskGCPL Phone Calls

Wireless Sessions

Adult & Teen Volunteer Hours 3

Welcome to YOUR Library On its 200th year Gwinnett County continues to prove it’s a trendsetter, and we are keeping up with the pace. Gwinnett County Public Library is your place to explore, create, share, and get lost in new adventures. With over 50 programs daily, technology driven Learning Labs and expanded hours, GCPL is the perfect hub for you to get inspired, learn new skills, improve your life, connect with others, or discover more about your community and the world. Visit your local branch today!


Career Online High School celebrates another graduation at GCPL. This year Career Online High School saw 14 new graduates, making for a total of 27 alumni of the library’s program. While enrolled, each student chooses a career certificate track that can help them move forward in their studies, or make them more competitive when applying for jobs. Popular career courses include CDL license preparation, Child Care, Homeland Security, and a newly added Home Care course. We expect Home Care to be very popular as many of our students work entry level jobs in the medical field. Many of our alumni have enrolled in college immediately following their graduation. Students take an average of 12 months to complete their studies, but have up to 18 months to finish their degree.

good example to their children and families. “The library is often referred to as the people’s university,” said Charles Pace, GCPL Executive Director. “In my mind, there’s nothing more important that we can do as a library than be an educational institution and an educational resource for the community. We’re happy to be able to provide these classes and this service to the citizens of Gwinnett County for no charge whatsoever.” Career Online High School scholarships are supported through private funding and donations.

Our students often share that Career Online High School is not only a step forward in their life, but also a second chance to be a



GCPL Recognized for Community Impact & Leadership as a “Top Innovator” GCPL’s Customer Contact Center was recognized as a “Top Innovator” in the Customer Experience category by the Urban Libraries Council. The Urban Libraries Council recognized 10 libraries as “Top Innovators” who are providing their communities with essential resources through inventive programs. A panel of expert judges selected the Customer Contact Center from a pool of over 250 submissions as one of 10 library practices that best embodies the 21st century library’s role as a community leader and pioneer for positive change. “Now, more than ever, libraries must act as leaders in their community to provide resources that many have taken for granted,” said ULC

President and CEO Susan Benton. “During times of economic and social difficulties, these libraries have stepped up to the challenge of inspiring change while helping their communities thrive.” The Customer Contact Center was created to decrease customer wait time, improve service, and increase the quality of library subject and research guides. Full-time, specialized staff work from a dedicated call center at the Lilburn branch to handle thousands of customer calls a month, including more than 19,000 in August alone. The list of 2018 ULC Innovations can be viewed at UrbanLibraries.org.


Every Day a NEW Discovery Today’s Gwinnett County Public Library is an AMAZING place to go for knowledge and fun. Whether you want to READ about it, LISTEN to it, WATCH it, or EXPERIENCE it — every day is a new discovery. Instead of just checking out books, we let you check out the WORLD with access to movies, online magazines — and even subscription websites. You can learn new languages, discover your family history, and add job-specific software skills to your resume.


Go to gwinnettpl.org to register for your library card, and check it all out today!

openaccess expands to Suwanee, increasing community access to library resources. GCPL has launched openaccess, which grants customers self-service access to the library outside of normal operating hours, at its Suwanee branch. The program launched in the Lawrenceville branch in 2016. It’s important to provide the best user experience for all customers, including those who enjoy using the library through self-service access. openaccess provides the library an avenue to improve those offline interactions through increased open hours.

community access to the resources and collections of the library for our citizens. openaccess will allow us to go beyond what libraries have traditionally offered in terms of service to our community.” Customers who are 18 years of age or older may use openaccess. Upon arrival, customers will insert their own library card into a reader at the entrance, enter a pin, and gain access to library resources.

“The Gwinnett County Public Library is happy to offer this unique service to our customers,” says GCPL Executive Director Charles Pace. “Our number one goal is to increase


GCPL partners up with Gwinnett County Public Schools to BRANCH OUT! and give student the ultimate adventure. Gwinnett County Public Library surpassed 550,000 registered library accounts in 2018.The milestone came as GCPL continued its initiative to make sure that every student has the most important school supply of all – a free library card. More than 155,000 of GCPL’s registered library accounts are held by students who signed up for library cards through partnerships with Gwinnett County Public Schools (Branch Out!) and Buford City Schools (Community Connection). Both programs allow students to use their student ID number and a PIN for access to the library system’s collection, materials, and databases.


This partnership will help students Branch Out! academically. Students who opt in to the Branch Out! program will have full access to the print and digital resources of the county library system at any one of 15 branches around Gwinnett and online.


The library is the FUEL for the search engine! You can’t trust everything you find on the Internet, but you can count on the carefully curated information available at the Gwinnett County Public Library. You’ll quickly discover that getting answers is easier and more accurate than combing through pages of Internet search results. Our expert librarians will find THE answer and will direct you to a depth of information you won’t find anywhere else.




The Atlanta-Journal Constitution Names GCPL a Top Workplace GCPL was awarded a 2018 Top Workplaces, Workplace Achiever honor by The Atlanta JournalConstitution.

working conditions as demonstrated by this survey is very important to our overall efforts to maintain an effective library program.”

The Top Workplaces lists are based solely on the results of an employee feedback survey administered by Energage, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of workplace culture were measured, including Alignment, Execution, and Connection, just to name a few.

“To be a Top Workplace, organizations must meet our strict standards for organizational health,” said Doug Claffey, CEO of Energage.

“We are very pleased to receive this acknowledgment from the AJC,” said library Executive Director Charles Pace. “GCPL’s employees are our greatest resource and their continued satisfaction with their

“And who better to ask about work life than the people who live the culture every day—the employees. Time and time again, our research has proven that what’s important to them is a strong belief in where the organization is headed, how it’s going to get there, and the feeling that everyone is in it together.”


CHECK OUT the latest in multimedia! Your library card is your key to downloading books and magazines, and getting access to websites that non-members pay for. For example, you can learn a new language at Mango Languages, find out your family history at Ancestry.com or sharpen your skills in business, technology or creativity through Lynda.com. This 24/7 access to library resources means you can check it out anytime!


UNLEASH your creativity in GCPL’s Learning Labs! GCPL’s Learning Labs, located at the Centerville, Five Forks, Hamilton Mill, and Lilburn Branches, are spaces to create, collaborate, and share digital content. If you are a videographer, graphic designer, or even a future recording star, the Learning Lab has the software and equipment to turn your vision into reality. Tell a story with photographs, video, and sound. Create and share music, podcasts, movies, and photo albums. Design brochures, newsletters, business logos, and flyers. Film, edit and upload interviews for genealogy projects. Your imagination is the architect in our Learning Lab.

These innovative spaces prepare the community to meet the challenges of a complex global technology driven world and gain the skills they need to succeed in a rapidly changing world, while allowing them to follow their passions and to inspire one another. Each lab is equipped with 3D printers, sewing equipment, video and photography equipment, equipment for audio recording & podcasting, and equipment for media conversions. Learning Labs are reserved for customers wishing to use specialized equipment or software.


Robotics, 3D Printing, Sewing & more our Learning Labs are here to explore.


GCPL Foundation Libraries have never been just about books. They’ve been about access to information, inspiration, and amazement. They’re a gateway to a better futurenot just for the individual, but for us all. The Library Foundation supports the Gwinnett County Public Library by accepting funds to enrich, NOT replace, traditional tax-based support, allowing GCPL to enhance the high caliber programs and resources that nurture literacy, the imagination, and lifelong learning.


Puttin’ on the Litz Gala Because of YOUR support, the first annual Puttin’ on the Litz Gala was a success! Whether you were a sponsor or an individual attendee, your generosity helped GCPL to raise a total of

$103,331! Your contributions will have an exponential impact on Gwinnett County residents, as it will allow GCPL to provide more enhanced programs, especially in the area of Early Childhood Education and Adult Education via the Career Online High School Program.


Grants & Programs

NASA@ My Library GCPL was one of 75 libraries across the country to receive the NASA@ My Library grant. NASA@ My Library increases and enhances STEM learning opportunities for library patrons throughout the nation.

English: Learn and Talk An English Literacy grant from Vernon Library Supplies provided materials to support the homegrown English: Learn and Talk program for newly immigrated residents to build a practical working vocabulary of English words and phrases. The program is presented by bilingual library staff in eight different languages. Learning Alive Augmented Reality Atlanta Retailers Association donated $10,000 that was matched by the Community Foundation for Northeast Georgia. This allowed all 15 branches to receive the Learning Alive Augmented Reality software and equipment, which is designed to build the foundations needed for success in reading and math. Summer Reading Success Thanks to contributions from sponsors Children’s Healthcare of Atlanta, The Gwinnett Stripers (formerly the Gwinnett Braves), Medieval Times, Zaxby’s, and Stars & Strikes, Gwinnett’s kids were able to win fabulous prizes for reading over the summer!


Teen Film Challenge For the first time, the Teen Film Challenge was supported by a title sponsor through East2West Media Group, offering students $1,000 in prizes. Career Online High School A special thank you to Jackson EMC and Primerica for their donations to our Career Online High School program. Your donation will allow adult learners to obtain an accredited high school diploma. United Way of Greater Atlanta SPARK Grant GCPL was awarded $10,000 to expand the collect of large print books for young adults in effort to help struggling and reluctant readers. Thank you to United Way of Greater Atlanta for making this possible. Kares 4 Kids Kares 4 Kids donated $5400 through their Books 4 Kids program. Their donation allowed us to purchase new books for our children’s collection and help children learn how to read.

A special thank you to our sponsors Accent Creative Group ACS Group Alive Studios Andersen | Tate | Carr Baker & Taylor Betty & Bill Atkinson Bibliotheca Children’s Healthcare of Atlanta City of Duluth City of Lawrenceville City of Snellville City of Suwanee Community Foundation for Northeast Georgia Delta Community Drew | Eckl | Farnham East2West Media Group Emily Beth Thompson Gale - A Cengage Company Georgia PCOM Georgia Power Georgia United Credit Union Gwinnett County Public Schools Foundation Gwinnett Medical Center Foundation Gwinnett Medical Center The Gwinnett Stripers

Jackson EMC Kares 4 Kids Kona Ice LaserQuest Medieval Times Metro Waterproofing Inc. Midwest Tape - Hoopla Oconee State Bank OverDrive Pace Setting Media Peach State Federal Credit Union The Primerica Foundation Quantum National Bank Stars & Strikes SpeedPro Imaging of Norcross Suwanee Towne Florist The Test Experts Thompson, Sweeny, Kinsinger & Pereira P.C Wages & Sons Funeral Home Walton EMC Wealth Horizon The Whitlock Group WMBO CPA Group Zaxby’s

To support and learn more about the GCPL Foundation, visit gwinnettpl.org/foundation.


GWINNETT COUNTY PUBLIC LIBRARY BOARD OF TRUSTEES Dick Goodman, Board Chair Betty Atkinson, Vice-Chair Suzanne Skeen, Treasurer Deborah Oscarson, Secretary Kelly Byrd


Profile for Gwinnett County Public Library

2018 Gwinnett County Public Library Annual Report  

A look back at Gwinnett County Public Library in 2018.

2018 Gwinnett County Public Library Annual Report  

A look back at Gwinnett County Public Library in 2018.