Page 1

Good Business

Spring 2012 Volume 7 - Issue 1

A publication for Contracts partners of Goodwill of the Heartland

Procter & Gamble Earns Goodwill® Partner Award


rocter & Gamble (P&G) in Iowa City, one of the premier manufacturers of beauty and grooming products in the world, has been selected by Goodwill of the Heartland as its 2011 Contract Partner of the Year. The award was presented to P&G at a ceremony on April 27. Each year Goodwill of the Heartland honors a business that creates jobs for people who face barriers to independence through contract work opportunities. For many years, the P&G manufacturing plant has been a great neighbor of the Goodwill Work Center in Iowa City. That relationship took a new step in 2011. Since June 2011 the Contracts division at Goodwill secured 14 projects with P&G suppliers, namely ALPLA Inc. and LC Pumps, Ltd. In November 2011, Goodwill also completed a project working directly with P&G which involved labeling more than 27,000 cases of Crest Pro-Health™ Oral Rinse. In total, those projects created 41 client jobs at Goodwill. What’s more, a Quality Control audit led by P&G resulted in nine improvements in Goodwill’s housekeeping/maintenance programs and finished product handling systems. The Procter & Gamble Iowa City facility is one of the five largest P&G facilities in the world and employs 600 workers. Phillip Burns, Plant Manager, notes that the plant, which has been at its current location on 2200 Lower Muscatine Road since 1956, is blessed with a workforce that continuously delivers products with excellence in response to consumers’ high expectations for quality and service.

Procter & Gamble team members attending the Goodwill of the Heartland Annual Awards ceremony were photographed with Jessica Schamberger (right), Goodwill Director of Business Services. Over his career with P&G spanning 29 years, Burns had previous experience with another Goodwill organization and he said he wasn’t surprised to see the excellent service that Goodwill of the Heartland provides. He shared that he was particularly impressed with the current level of automation, the quality of service and the overall dependability. He referred to Goodwill’s attention to detail as a great competency and quoted an example where Goodwill detected a minute but very important visual defect which averted a quality problem for the plant. Goodwill has long respected the P&G brand and is proud to be one of their suppliers.

Contract Work Allows Trainees to Build Skills challenges. With the continuous noise in the workspace, Bortolozzo admits it is difficult to stay focused. “My staff says it will take some time to get a job and they remind me I’ve got to learn to concentrate,” he said.


Justin Bortolozzo trains in Contract services.

ustin Bortolozzo of Cedar Rapids hopes to work at a grocery store. Cody Rigler of Marion wants to work and to enjoy interaction with coworkers. Both men are aiming toward bigger goals while training in Goodwill Contract Services in Cedar Rapids. Bortolozzo, who has a muscular disease which inhibits his ability to move comfortably, currently completes four projects for Goodwill Contact Services. He recycles plastic bags for Rockwell Collins, sorts core plugs for International Paper, and assembles drain funnels and roller brackets for Whirlpool. No matter which task he is assigned, Bortolozzo knows there are four things he must do to be successful. He is expected to work hard, to be respectful of co-workers and supervisors, to be honest and to concentrate on the job-at-hand. The concentration and focus expectations present him ongoing

Bortolozzo knows having the ability to focus will be helpful to him, no matter what future job he has. Justin gained a taste of the world of work after high school and came to Goodwill about a year ago to build his skills. Bortolozzo said he could live on his social security and disability payments but he wants to earn extra money as a grocery store employee. He envisions bagging groceries and stocking shelves at an area Hy-Vee® Store since one is nearby.

when he started working at Goodwill three years ago. Rigler, who lives in a Marion group home, arrives at Goodwill to work on contracts and to increase his communication with his co-workers. Socializing is a very important step for him as he attempts to integrate in the workplace. Nancy Malone, contracts instructor/supervisor, said, “We are very supportive of Cody’s attempts to interact and talk with others in the workplace. Cody does what I ask him to do. He is a hard worker who gets along with others.” Like Bortolozzo, Rigler also assembles drain funnels and roller brackets for Whirlpool, sorts bags for Rockwell, and sorts core plugs for International Paper. When asked about his tasks, he succinctly says, “It’s work.” In addition to his time in Contracts, Rigler works part time at the Marion Goodwill Store where he hangs clothing and pulls items that are rotating out of the store. Completing the daily tasks at his worksite is a critical step for Rigler, but equally important is his ability to communicate with those around him.

With the skills that Bortolozzo and Rigler Cody Rigler is shown at a work station gain while working in for the Whirlpool project. Contract Services, they will better meet the challenges of While Bartolozzo pictures working their next workplace, whether it at a grocery store, Rigler envisions requires them to concentrate on working and communicating with tasks at the grocery store or to co-workers. greet and engage other employees at the workplace. Cody Rigler is a man of few words. Because of his disability, he did not talk with his supervisor or co-workers

Frontier and Aura Cacia Make “Scents” for Goodwill


nter the Contracts production area at the Iowa City Center at the right time and the aroma of lavender wafts by. Or is it eucalyptus that you smell? You could be correct on both counts. Since March 2011 workers in the Contracts department have been packaging boxes of essential oils for Aura Cacia, a division of Frontier Natural Products Co-op of Norway, Iowa. Goodwill produced nearly 167,000 boxes of aromatherapy oils last year for Aura Cacia, giving rise to the fragrant workplace and ultimately offering 51 Goodwill clients the opportunity to package bottles of four different scents: lavender, eucalyptus, peppermint and tea tree. Goodwill‘s past experience working with Frontier Natural Products helped bolster the opportunity. Deb Sullivan, Plant Manager for the Aura Cacia Division, said, “We were in a pinch in terms of capacity. Frontier used Goodwill’s services before and had a great experience. It just seemed like a good fit.”

In the multi-step process, Goodwill workers form boxes for the product line, and fill the boxes with the bottles of essential oils and coupons. In the next step, workers send bundles of three individual boxes through a heat tunnel to shrink-wrap them together. Having Goodwill on the job has helped Aura Cacia. “The products that are being filled with Goodwill’s help — they’re fairly high volume, so for us to do it would involve working on it for an hour here and an hour there. Goodwill however, is able to start and finish a big project. It just works a lot smoother! It’s a great fit,” Sullivan said. Goodwill works hard to meet the needs of its customers, a fact appreciated by Aura Cacia staff. “They’re quick to respond to any inquiries on our end, and they’re quick to work with us depending on our needs in terms of getting what we need to fulfill our orders,” Sullivan said. “It’s a great relationship,” Sullivan said. And coincidently, Goodwill staff members feel the same way!

Steps in the Aura Cacia Project at Goodwill







1. Product boxes are formed and a .5 oz. bottle of oil is placed inside. 2. As James demonstrates, one coupon is inserted into the box before it is closed. 3. Boxes containing a bottle of oil and a coupon are presented. 4. Three product boxes are placed in a shrink band. 5. Shrink banded product passes through the heat tunnel and is placed in case boxes for shipping. 6. Finished product ready to ship to Frontier.

About Aura Cacia: Aura Cacia was founded in 1982 in Weaverville, Calif., and purchased by Frontier Natural Products Co-op in 1993. Frontier had been selling essential oils in response to member requests since 1978 and already had expert quality testing and sourcing capabilities in place. The combination of established quality expertise and the market leadership of the Aura Cacia brand melded into a popular, premium-quality aromatherapy line.

Goodwill Contract Services: 2011 by the Numbers • Certified to ISO 9001:2008

• Completed 89 projects for 19 different companies.

• 100% on-time delivery (1,796 shipments involving more than 6.1 million finished products.)

• Provided 205 people with work opportunities in our Contracts facilities.

• Those individuals worked more than 62,000 hours last year.

• Revenue grew by 11%, allowing us to contribute to our agency’s investment in programs and services for people who experience barriers to independence.

Goodwill of the Heartland • Contracts

Jessica Schamberger 319-573-0000 1441 Blairs Ferry Rd. NE • Cedar Rapids, IA 52402

Good Business - Spring 2012 - Volume 7 Issue 1  

Newsletter highlighting business partnerships and our Industrial Contracts services.