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Helimed NEWS

Spring Summer 2019

What happens when you dial 999? Meet our Fundraising Team Read Jamie’s Story

Plus – Mission Data, Stormin’ Norman, and Paramedic Pete

Your Charity, Saving Lives Together


Hello and Welcome to Helimed News

Contents Mission Data


What happens when you dial 999


Jamie’s story


Paramedic Pete hangs up his flight suit


Great Western Heart Starters


Stormin’ Norman takes on Kili


Charity challenges


Meet the fundraising team


HEMS Technical Crew Course


Volunteer with GWAAC


Forever Flying


How to make your donation go further


Spotted! Your photos



s I write this, we have just had a short blast of lovely summer weather. The crew, the charity team and our volunteers have been enjoying some fresh air and our minds have been turning to all the great outdoor events we have planned for 2019. There’s a wide variety of gentle and strenuous challenges you can get involved in, whether you run, walk, hike, climb, cycle or motorcycle, there’s something for you – from Nightrider 2019 to trekking Kilimanjaro in September. You can find a list of our events at Speaking as someone who is not particularly inclined to exercise, I’m going to be fundraising outdoors by taking some unwanted items to a car boot sale and selling in aid of GWAAC. You will also see me standing behind a stall selling our great range of merchandise to anyone who looks half interested. Die cast helicopter replica anyone? If you can find a way to support GWAAC whilst you enjoy clement weather, please let us know, by email or on social media. Or, if the Great British Summer turns wet, we would also be pleased to see photos of you battling the elements, and really proving your dedication to our charity against all the odds! Whatever you do, make sure you have fun!

Anna Perry

Chief Executive


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Missions to Date

From January – March 2019, our Critical Care Team attended: 450 Incidents



in the helicopter

in the critical care cars

Area of missions South Gloucestershire 51 (11%)

Gloucestershire 127 (28%)

Bristol 139 (31%)

Bath and North East Somerset 37 (8%)

North Somerset 56 (13)%

Wiltshire 19 (4%)

Other Areas 21 (5%) Road Traffic Collisions


Cardiac Arrests


22% 23%

Other medical

(collapse, fitting, etc.)

Other trauma

(falls, burns, drowning, etc.)

How your donations help £60,000

Pays for our crew to be ready to respond for one week.


Pays for the fuel for our helicopter for one year.


Means that one of our critical care cars is ready to go all year round.

Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19


What happens when you dial 999? F

or many people across our region every day, dialling 999 is a matter of life and death. Read on to find out what happens at the control centre, and how our Critical Care Team are dispatched. The South West’s clinical hub is in Exeter, and based there is a dedicated team responsible for dispatching and monitoring all of the air ambulances and critical care cars in the region - the ‘Critical Care Desk’. This team is managed by the South Western Ambulance Service NHS Foundation Trust (SWASFT) and funded by the five air ambulance charities it serves across the South West, including GWAAC. Eight specially trained dispatchers operate the desk, with a maximum of two on duty at a time. It is down to them to decide whether a patient needs the heightened critical care that only an air ambulance team can provide. The hub receives around 3,000 calls every 24 hours, with the team viewing every single call that is made to 999 requesting an ambulance. Over the last year, they were instrumental in deciding to dispatch a charity air ambulance crew 7,000 times.


The Pilot conducts pre-take-off checks.

Control Officer, Paul Holmes, who manages the team, explains the process in more detail: The dispatcher will listen to a call. They are looking for certain criteria that may require critical care or an air ambulance team, for example, if someone has fallen from a height or been ejected from a vehicle in a road traffic collision. With thousands of calls coming in, the team are looking for calls where the skills of the Critical Care Team can bring an added benefit, or situations where the patient is inaccessible by road and in need of an air ambulance. The location is pinpointed on the mapping system and the dispatcher reads the grid reference to inform the Pilot how close they can get to the patient and of any suitable landing sites. Once a team has been deployed, the dispatcher will keep reviewing the 999 calls as they come in, diverting the team if required and keeping them up to date on the patient’s condition.

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The call comes through to our Specialist Paramedic in Critical Care (SPCC), who is the designated Technical Crew Member on shift. Our crew receive details of the location of the incident and decide whether to go by helicopter or critical care car, depending on distance, weather and time of day.

If by helicopter:

The grid reference will be entered into the GPS system which will draw a line to the incident so they can look for the best route and any controlled air spaces, as our Pilot needs to gain permission to pass through them. They also plot the route on a paper chart, in case there is a problem with the GPS system or the iPads. Whilst the Specialist Paramedic is plotting the route, the Pilot and the Critical Care Doctor head out to the aircraft with drugs, blood and frozen plasma, starting the engine and doing safety checks.

Programming the GPS System before take-off.

En route, the team will be on the lookout for a safe landing spot, and planning which hospital may be best suited to the needs of the patient. They remain in contact with the dispatcher and the land ambulance crew who may already be on scene. We need a Technical Crew Member on board to be able to land anywhere that isn’t already a designated landing site. To find out more on what it takes to become a Technical Crew Member, go to pages 14 and 15. Our Pilot will land as close to the job as is safely possible. If they can’t land close by, the crew will often get lifts from a land ambulance, the police or sometimes even members of the public.

A backup paper map route is always plotted.

Once the SPCC is also on board, they run through pre-take-off checks. All of this takes just 4 minutes from receiving the call and our crew can be anywhere within the region within 20 minutes.

Safety requirements mean that the SPCC gets out of the aircraft first, and stands at the front to make sure no one approaches until the rotor blades have stopped. Once on scene, our crew will assess and treat the patient in the best way possible, and if needed, stabilise them for the journey to hospital. Depending on the needs of the patient and how our team have travelled to the incident, we will airlift the patient to hospital or travel with them in the land ambulance.

Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19


J A M I E ’ S S T O RY

Jamie’s Story I

n May 2018, brothers Jamie and Josh Morley’s simple trip out to get lunch took an awful turn when they were involved in a serious car crash, leaving Jamie with a lifethreatening head injury and in need of urgent critical care. For Andy, their dad, the day had started quite normally. He had been pottering around in the garden before receiving the phone call informing him that his boys had been involved in a collision. Fearing the worst and unsure of the scene that would await them, Andy and his wife, Marie, rushed to their sons.

“My wife and I are so grateful to the whole team that we felt we had to do something, so we held a local fundraising event and raised just over £2,000. It may not be a massive amount but every donation helps to keep this vital service flying.”

The car was badly smashed and had been penetrated in several places by a shattered wooden fence. Josh was bleeding heavily from his nose and Jamie was drifting in and out of consciousness. Within minutes, our Critical Care Team arrived on scene. Due to the seriousness of Jamie’s head injury, our crew had to act quickly, placing him into an induced coma to help minimise further trauma. Once stabilised, Jamie was flown to Southmead Hospital’s Major Trauma Unit, which took just six minutes.

Left: At the scene of the crash


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Above: Jamie underwent emergency brain surgery at Southmead Hospital. Above Right: The GWAAC crew met with Jamie following his recovery.

Our Specialist Paramedic, James Yates, explained: “During our rapid assessment of Jamie’s condition we found him to be semiconscious and very confused, probably due to a head injury. Due to this we extricated Jamie from the car and anaesthetised him, allowing us to provide high level medical care.” Following his arrival at Southmead, Jamie underwent emergency brain surgery. Despite the speed at which he was treated, his family were told to prepare for the worst, with doctors warning them that he may be paralysed and unable to communicate properly. Remembering the moment that Jamie came round, Andy said: “To our amazement he could move, see us and communicate - although very slowly. A few more weeks passed and he got stronger and better to the point where he could walk aided.”

Since then, Jamie has gone on to regain his full movement and speech, and has made a full recovery. He is now back in work, goes to the gym and is living a full and active life. Andy and Marie are extremely grateful to the GWAAC crew that saved Jamie’s life. Andy explained: “We are so thankful because with

GWAAC responding, stabilising him, getting him to hospital so fast and enabling emergency surgery within an hour, it prevented further brain damage. If he had gone by road we were told he most likely would not have survived or would have sustained further brain damage.”

Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19



Paramedic Pete hangs up his flight suit after 10 years with GWAAC


ete Sadler, one of our longest-serving Specialist Paramedics in Critical Care, retired earlier this year after over 10 years with the charity. Paramedic Pete has been a huge asset to GWAAC, having worked with the team from the very beginning, when our charity was originally founded in 2008. At GWAAC Pete has seen 3,372 patients, through 1,808 flying missions and 613 hours in the air. He has

attended 960 traffic collisions, 737 cardiac arrests and given over 250 PreHospital Emergency Anaesthetics. The 2018 Bristol 10K Not only has Pete been a fantastic Paramedic, over the years he’s been involved in many different teams that care for our community. From saving lives to supporting his former patients, he has always gone above and beyond.

In 2018, Pete ran the Bristol 10k with inspirational teenager Ali Layard. Pete and our Critical Care Team attended to Ali in 2012, when at nineyears-old he was knocked off a narrow boat and dragged into the propellers, sustaining severe injuries to both of his legs. After the accident, Ali was told he would never walk unaided again, yet through sheer grit and determination, he defied all odds and completed the gruelling 10k challenge last year, with Paramedic Pete, and his father, Andrew, alongside. Pete also volunteers for GWAAC’s Great Western Heart Starters programme, teaching school children across the region how to administer CPR. From all of us here at GWAAC, we would like to say a huge thank you to Pete for his dedication over the years, he will be greatly missed by us all.


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Great Western Heart Starters receives funding to reach more schools

Presenting the donation of £5,834 from the George Bairstow Charitable Trust.


reat Western Heart Starters (GWHS) is a training initiative aimed at teaching school pupils in years 8 and 9 how to confidently administer CPR and use an Automated External Defibrillator (AED). The programme is delivered by a group of professional healthcare volunteers who give up their time to lead sessions. Over the last two years, GWHS have trained over 2,000 pupils across the region with life-saving skills to help those in need, and we have a busy year ahead. In January 2019, we received a generous grant of £5,834 from George Bairstow Charitable Trust (GBCT) to enable us to run sessions in more schools across Bristol and South Gloucestershire. GBCT was created in memory of George, who sadly lost his life at the age of 26 in a car

accident. George dedicated a lot of his life to charity, with a passion for charitable healthcare. In 2016, the Trust gave us £4,636 towards GWHS, which was instrumental in getting the programme off the ground. We would also like to extend our thanks to South Gloucestershire Council who gave a grant of £2,431 in March 2018 to fund equipment for running sessions across South Gloucestershire, and to TSB, who awarded us a £3,000 Local Community Fund grant in January 2019 to extend the training to schools in Gloucestershire. The money donated to GWAAC will help us reach more school pupils across the region, teaching them vital life-saving skills. If you work for, or know of, a local school who would like to find out more about this initiative, or would like to volunteer contact our Coordinator Claire on

Thank you to our supporters…

Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19



Stormin’ Norman takes on Kili in aid of GWAAC


t 74 years of age, Norman Shanks MBE is set to conquer the world’s highest freestanding mountain this September. Norman has decided to take on this amazing challenge in aid of GWAAC, after our Critical Care Team saved one of his friends’ lives. Norman, known to his friends and family as #StorminNorman, was given this fitting nickname due to his many past achievements. During 33 years of service in the RAF, Norman stormed his way over many peaks across the world. He’s trekked 100 miles across the Dolomites, scaled Mount Kenya, and conquered mountain ranges in Norway, Switzerland and South America to name a few. Since retiring, he’s not given up on his love for mountaineering either. Norman ran the Duke of Edinburgh scheme and helped deliver parts of the award scheme within prisons. Dedicated to the community and the RAF, it comes as no surprise that Norman was awarded with an MBE for his many years of outstanding service.

Norman training for Kili

Although he has given more than enough in his lifetime, he will now be taking on the challenge of climbing Kilimanjaro with 2 of his friends from the RAF.

Norman said: ‘’If Kilimanjaro is such a big challenge I want to do it for a big charity and one that saved a good friend of mine.’’ Norman hopes to raise over £6,000 for GWAAC, vital funds needed to help keep our charity operational. We’re sure you will join all of us here at GWAAC in wishing him the best of luck in this amazing challenge!

Norman at the GWAAC air base.

Interested in taking on a challenge?

Each year we take a team of intrepid explorers on the challenge of a lifetime, but that’s not the only way you can get involved. Read on to find out more or visit


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Charity Challenges


rom trekking Kilimanjaro to running a marathon, there are lots of ways you can raise money for GWAAC, and help keep our vital service flying! Charity challenge events are a great way for you to support your local air ambulance, whilst pushing yourself to the limit. The buzz you’ll receive from completing your challenge is second to none, and what’s more you’ll be helping us to continue saving lives. Check out our events page or contact our Community Fundraising and Events Manager to find out more on

Skydiving - one of our Challenge Event options.

Organise Your Own Charity Challenge If running a marathon isn’t your thing, then you can set up your own fundraising challenge for GWAAC. From setting up your Just Giving page to providing banners and collection buckets, our fundraising team are on-hand to give you support every step of the way. We’ve included a few ideas below to help you get started:

Sponsored silence

Cycle ride

Abseil down a building

Sponsored walk

Sky dive

Swimming event

Check out our charity challenges and events online at

Above: The Tough Mudder Challenge Event

Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19



Meet our Fundraising Team W

e’re always keen to hear from people who would like to fundraise for us, and we have a team of Fundraising Coordinators here to support you every step of the way. Here’s a chance to get to know them all a little better.

Ian Cantoni Coordinator for Bath and North East Somerset & North Somerset IAN.CANTONI@GWAAC.COM

“It’s great being a part of the community fundraising team here at GWAAC. We are very fortunate to have so many wonderful supporters – we really couldn’t do what we do without them. Every day I have the privilege of meeting people across the region who do so much to help keep their local air ambulance flying. From inspirational fundraising ideas to adventurous challenges, there aren’t many things that they haven’t thought of! Our supporters are not only at the heart of their communities, but also at the heart of everything that makes GWAAC such a special place to work.”

Joe Hughes Coordinator for Bristol and South Gloucestershire JOE.HUGHES@GWAAC.COM

“People do the most amazing things! I am constantly surprised by the generosity and support we receive from communities within our region; not just financial contributions, but the time and effort supporters put in to keep us flying. This is without a doubt the best part of my job…meeting people, making conversation and facilitating acts of kindness. Interesting fact: I’m climbing Kilimanjaro for GWAAC this year!”

Vicky King Coordinator for Gloucestershire VICKY.KING@GWAAC.COM

“It’s been a really exciting time for me - having joined the GWAAC team in April. I’ve been getting inducted to the charity, from visiting the base in Almondsbury, to meeting some of our fantastic volunteers and reading stories from ex-patients, I’m learning more and feeling inspired every day! I’m really looking forward to introducing myself to some more of our supporters over the next few weeks and attending some of the upcoming events in the area.” Left: At the launch of the Girlguiding GWAAC Challenge Badge.

1 12 2

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Laura Hewitt Community Fundraising and Events Manager LAURA.HEWITT@GWAAC.COM

“I feel very lucky to work at GWAAC and am so happy to be part of the Community Fundraising team here. Since starting with the charity I have been absolutely blown away by the level of support we receive from those in the local community who are passionate about supporting their local air ambulance. These people are what makes working here so special. It’s been a real pleasure and privilege of mine to meet with supporters and volunteers from across the region as we couldn’t do what we do without them.”

Kate Baldwin Trusts and Grants Coordinator KATE.BALDWIN@GWAAC.COM

“I feel privileged to work for such an amazing charity, and am proud to represent GWAAC to the many grant-giving bodies who support us. We are lucky to have the support of so many organisations – from large, well-established Foundations to small family-run Trusts; from large local authorities to many small parish councils throughout the region. Every grant makes a huge difference, whether it funds a fraction of the cost of a mission or an expensive piece of medical equipment. The most enjoyable part of my job is being able to welcome our supporters to the base, so they can meet the crew and see firsthand the difference their grants have made.”

Katy Burke Legacy and In Memory Coordinator KATY.BURKE@GWAAC.COM

“I really love working towards securing our future as a charity and the future of our communities. It always makes me smile when I see how shocked people are when they hear what a significant part gift in Wills play in supporting charities. My role involves helping people who are interested in helping GWAAC in the future. I feel incredibly privileged to get to work with people that are raising money in memory of a loved one, for them to think of us and trust us with something so important and personal can be very emotional and incredibly rewarding. I love to hear the stories and see the photos of their loved one and to hear their motivation. I am always struck by the passion and strength of these supporters, to be able to help anyone that has lost a loved one is an honour and something that I feel very passionate about.”

If you’re interested in doing some fundraising for your local air ambulance, get in touch with one of our Coordinators!

Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19


Trainee Specialist Paramedic Pete Reeve

Trainee Specialist Paramedic M

Specialist Paramedics pass HEMS Technical Crew Course


ongratulations to our trainee Specialist Paramedics in Critical Care, Pete Reeve and Matt Robinson, who passed the Helicopter Emergency Medical Services (HEMS) Technical Crew Member Course earlier this year. Here Matt explains more about the course: The course provides Paramedics with the knowledge to operate within the cockpit of an aircraft, navigating the team safely to the scene of an incident. This is a legal requirement for HEMS operations due to the increased risk of operating and landing in open, often public, areas.


There are also many other roles that the front seat Paramedic will fulfil, including regular radio communication with the dispatch desk and crews at the scene of an incident. Paramedics also need to be familiar with the aircraft to carry out safety checks and to conduct emergency drills in the event of a malfunction or incident. The two week course was provided by our helicopter provider, Babcock, from their base at Gloucestershire Airport. The first couple of days were mainly focused on the

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“Each member of the team has a responsibility to work together” way to selected waypoints, before assessing a mock scene for suitable landing sites from the air. On the last day, we undertook our assessments and all successfully passed.

Matt Robinson

Each member of the team has a responsibility to work together in-flight, keeping watch for other aircraft, hazards and identifying suitable landing sites. The Pilot and the Paramedic in the cockpit perform a vital role, but so do the crew in the back. HEMS operations are a definite team effort!

principle of flight and the features of the EC135 helicopter. In the following days, we studied meteorology and how that impacts on aviation and our HEMS operations, and then we learnt how to plot and navigate to scenes. In the second week, we completed Crew Resource Management (CRM) training, a principle which is widely adopted in the medical setting but originally derived from the aviation industry. Essentially, it focusses on how we work together as a team in the most efficient and optimal way.

In the last few days of the course we put our theory into practice and each navigated our Right: Potential landing sites assessed from the air.

Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19



Volunteering with GWAAC


ere at GWAAC, we’re very lucky to have a dedicated and passionate team of volunteers who give up their time to raise awareness and support from the local community.

Charlie, our hard working mascot.

We need to raise over £3 million a year to stay operational, and it’s the support from our local community that enables us to do this, continuing our life-saving work. Awareness really is key to keeping us flying, and so we highly value our volunteers’ hard work.

Interested? Get in touch with our Volunteer Coordinator at

5 reasons

Why you should become a GWAAC volunteer:

1 2 3

Support a charity you care about Whilst we hope your loved ones may never need us, we’re here for them if they do. By supporting us, you’re enabling us to keep saving lives of people in your community.

Try something new

Our volunteers attend a whole range of events across the region – from half marathons to community led events, we’re always up to something different.

Meet new people

4 5

Connect with your community You’ll explore new areas and new communities as a GWAAC volunteer, speaking to members of the local community and going to new places.

Gain new skills and strengthen your CV

If you’re looking for ways to enhance your CV, charity work stands out to many employers and becoming a volunteer could open you up to new opportunities.

We have a lovely team of volunteers here at GWAAC from all walks of life, and with a range of backgrounds and experience who will be more than happy to help you learn the ropes.

We ask for no minimum time commitment from our volunteer ‘Ground Crew’ – we just ask that you passionately represent us and the work we do to the public. Above: Some of our volunteers and runners at the 2018 Bristol 10K


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Keep your loved ones Forever Flying


he loss of a loved one is hard, and life can feel tough without them. It’s important that you are able to cherish their memory, which is why we have introduced the Sycamore Fund – a private online space for you, your family and your friends to share stories and photos of your loved one. You can also donate to Great Western Air Ambulance Charity through the fund – a special way to remember them whilst also making a lasting difference to our critical work. We’re here every step of the way to support you and help keep your memories flying. If you have any questions, you can contact our Legacy and In Memory Coordinator, Katy Burke, on or for more information visit Our Forever Flying Remembrance Service will be happening again this December to celebrate and share stories of loved ones. Keep an eye out on our website and social media where more details will be confirmed.

Above: Our December 2018 Forever Flying Remembrance Service

Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19



Make your donation go further


ift Aid is a UK tax incentive that enables registered charities to reclaim tax on a donation made by a UK taxpayer, effectively increasing the amount of the donation. We can reclaim an extra 25% on your donations made over the past 4 years, as well as on all future donations. This means that for every £1 you donate to GWAAC, we can claim an extra 25p (subject to eligibility).

£10 + Gift Aid = £12.50 Donation


Who is eligible to sign up for Gift Aid?

To enable us to claim Gift Aid on your donation, you must: Be a UK taxpayer Pay an amount of income and/or capital gains tax at least equal to the tax that all charities and Community Amateur Sports Clubs will reclaim in the tax year of your donation. If you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on your donations in the tax year, you’ll be responsible for paying any difference.

How can I Gift Aid my donations?

What qualifies for Gift Aid? Gift Aid can be claimed on both individual and some sponsorship donations if the donor is eligible to sign up for Gift Aid.

All we need from you is a Gift Aid declaration, which will not only cover your future donations but also donations you have made for the past 4 years.

Your donation does not qualify for Gift Aid if it is:

To make your declaration, you can either:

Payment received in return for goods or services (e.g. a ticket to an event or a raffle ticket) Funds that have come from other individuals (e.g. a bucket collection or a fundraising event at work)

Payment made from a company Payment made via a charity voucher or charity cheque


Call our Fundraising Team on 0303 4444 999 and they will send you a declaration Donate online and complete the online gift aid declaration at For more information, head to

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Your messages and photos

@Martin_Papworth “Had @GWAAC fly right over my house today. Pictures of them above Worle School. Hope that seagull wasn’t as close as it looks!”

We were on BBC One’s Antiques Roadshow! @BBC_ARoadshow “Lost treasure, a much-travelled Buddha and a very eye-catching destination – Fiona is on her way to #AntiquesRoadshow @BristolAero thanks to @GWAAC”

Charlie had fun in the snow! @mr_richardlewis And HM65 remained operational despite the weather!

@Salad_67 “@GWAAC Spotted leaving Hucclecote in Gloucester this morning. So much love and admiration for these amazing people”

@sammy_bristol “@GWAAC nice to see you guys land on school field today”

@paulharnden “Great skills from @GWAAC leaving Portishead this afternoon…”

@thegirlwithyyy “@GWAAC thank you for letting my little man have a nosey around the helicopter. Donation will be made later as this is a charity we support anyway!”

We love receiving messages and photos of our helicopter, so keep them coming!

You can tweet us – @GWAAC, find us on Facebook – Great Western Air Ambulance Charity, Instagram - @GWAAC or email You never know, your comments could be featured in the next issue! Helimed News The Magazine of Great Western Air Ambulance Charity Spring/Summer 19


Share Your Story

Have you or your loved one ever been helped by Great Western Air Ambulance Charity? If so, we would love to hear from you.

Whether you or your loved one were treated by our crew, or you’ve supported us in some way, your experience could inspire others to help us continue providing our critical air ambulance service to those in need.

Why should I share my story? Help others who have gone through similar experiences Raise awareness of GWAAC and our charitable status Inspire others to support us Bring our work to life Help us to help more people

If you would like to get in touch and share your story, please email or find out more at

What would you like to see in the next Helimed? We want to hear your thoughts! If you’re interested in reading something about your local air ambulance that we’ve not covered, let us know and we will do our best to include it in the next edition of Helimed. Email us at Great Western Air Ambulance Charity, 3rd Floor, County Gates, Ashton Road, Bristol, BS3 2JH 0303 4444 999


Registered charity number: 1121300

Profile for gwaac

Helimed News Spring/Summer 2019  


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