THE LEADING PROVIDER OF IT BUSINESS SOLUTIONS IN THE GCC
INTEGRATED TECHNOLOGY SERVICES
Printed in 2011
MISSION & VISION
MISSION & VISION
Mission Statement To be the information technology partner of choice for organizations in the region offering them end-to-end IT solutions to help them achieve their business goals.
Vision Statement Our Customers To remain committed to excellence in providing leading IT solutions and services and to focus on helping our customers operate at best in a competitive and challenging environment.
Our People To strive to provide our employees with a dynamic and creative environment to allow them to realise their full potential.
Our Partners To reinforce our leadership position across the markets in which we operate through our strong alliances with worldwide technology leaders and our partnerships with renowned solutions providers.
GBM is one of the largest IT solutions providers in the GCC
Your local business partner since 1990 Founded in 1990, Gulf Business Machines (GBM) is the leading IT solutions provider in the region fulfilling the IT requirements of local, regional and international organisations in the GCC. A spin-off from IBM, GBM is the sole distributor for IBM– excluding selected IBM products and services –throughout the GCC, except for Saudi Arabia. GBM’s momentum was further enhanced in 1999, when the team secured the Cisco portfolio. GBM now holds the highest level of recognition in the region from Cisco, Gold Partner status, in addition to the Cisco Learning Partner status. Today, GBM is one of the largest IT solutions providers in the GCC, with more than 1000 employees and over 20 solid strategic partnerships forged with internationallyrecognised IT solution providers. This means that GBM can offer an extensive range of IT infrastructure, IT solutions and services ranging from consulting, resource deployment and integration to after-sales support.
"...IT is imperative to operational efficiency and success," Cesare Cardone, CEO GBM
Premium Partner, one in each of Karachi, Islamabad and Lahore. The Pakistani operation also holds a Silver Partner status from Cisco. Through a unique combination of local market presence, international level skills, a network of business partners and the access to the worldwide resources of IBM and Cisco, GBM consistently brings to customers unparalleled IT business solutions. GBM invests in the continuous training of its employees. The result, GBM’s specialised team is well equipped to address the ever-evolving, industry-specific IT demands in every market. When particular challenges and requirements arise, GBM is able to adapt and quickly leverage resources stationed in the various locations and coordinated by the Dubai central office. GBM’s business model looks forward to offering a cuttingedge value proposition for clients, customers, principals and partners aiming at consistently delivering outstanding technology and exceptional value.
GBM’s experience and expertise span across multiple sectors and particularly e-Government, Banking and Finance, Telecommunications, Retail and Oil. Believing in the importance of being where our customers are, GBM today has offices in the UAE (Abu Dhabi, Dubai and Sharjah), Bahrain, Kuwait, Oman and Qatar, as well as in Pakistan. GBM Pakistan now operates three offices as an IBM
The right foundation for your dynamic infrastructure needs GBM offers the industry leading portfolio of IBM Systems and together with IBM is setting the infrastructure agenda for the region and providing our clients with a clear path to a dynamic infrastructure, helping them transform IT assets into valued services. We provide choice to our clients with a broad range of server, storage and retail system offerings required to match diverse workload needs. Not “one size fits all” instead these are optimised components that can be combined and managed together. With broad expertise across servers, storage, software and technical support, GBM is in a unique position to deliver innovative products and solutions that help meet customer business goals in ways not previously thought possible. Because open standards-based IBM offerings can provide practical ways to achieve infrastructure consolidation, allow quick adjustments to handle workload spikes and help reduce administrative and software costs, there has never been a better time to choose IBM Systems.
"With broad expertise across servers, storage, software and technical support, GBM is in a unique position to deliver innovative products and solutions." 8
From applications and skills to technology resources, GBM delivers flexibility through a choice of platforms, a broad portfolio and integrated virtualisation capabilities—all built on open industry standards to help meet the needs of any enterprise.
Sole distributor* for IBM in the GCC IBM Systems IBM Power Systems System p servers offer outstanding performance and capacity to consolidate UNIX or Linux applications and servers on a proven, powerful, open, adaptable and highly scalable technology foundation. System I platform enables companies to implement an integrated business system capable of running IBM i5/OS, IBM AIX 5L, Linux and Microsoft Windows applications on a single system.
IBM System x and BladeCenter System x brings innovation to the industry-standard server market. These solutions are designed to deliver exceptional availability, simplified manageability, outstanding performance and revolutionary scalability in a cost-effective platform.
"From applications and skills to technology resources, GBM delivers flexibility through a choice of platforms, a broad portfolio and integrated virtualisation capabilities."
BladeCenter systems integrate servers, storage and networking to help you reduce complexity, simplify IT management and reduce costs through a flexible and highly scalable design. And unlike competitors, all BladeCenter blades, switches and adapters are interoperable in all chassis, providing mix-and-match migration choices. Also the IBM BladeCenter systems allow mix-and-match of Intel and Power Blades.
virtualisation and workload management, broad support for open standards, service-oriented architecture and highly efficient energy usage.
IBM System Storage GBM offers the IBM System Storage solutions to help customers reduce information retention costs and improve efficiency and manage risk, data availability and compliance. The IBM storage portfolio offers one of the industryâ€™s most complete arrays of disk, tape, Storage Area Network (SAN) and Network Attached Storage (NAS) hardware, Storage virtualisation, storage management and networking software and service capabilities you need to put it all together.
IBM Retail Store Solutions The IBM Retail Store Solutions portfolio, backed by three decades of IBMâ€™s expertise in the global Retail and Hospitality sectors, comprises the most complete range of products covering everything from Point of Sale (POS), Kiosk, Self Service and Self Checkout machines, Printers and Peripherals to POS software applications and monitoring and management utilities.
IBM System z System z continues to raise the mainframe bar with leadership capabilities in security and resiliency, advanced
* Excluding selected IBM products/services, in the GCC excluding Saudi Arabia
GBM offers customers the broadest solutions GBMâ€™s Software Group is the sole distributor* for IBM the provider of infrastructure software for all industry verticals, and is equipped to deploy end-to-end infrastructure solutions on the platform of IBMâ€™s Service Oriented Architecture (SOA), across servers, storage, software and technical support. The team is able to suggest the right solutions for best use of infrastructure to manage data across diverse silos while driving costs down and revenues up. It is also important to note that IBM software follows an open standard and will run smoothly on both IBM and non-IBM hardware.
GBM Software Group offerings Information Management Solutions Using IBM Software and tools from Information Management (IM) brand; GBM provides the most complete, end-to-end capabilities for Information-On-Demand, where every component is focused on helping customers optimise their business; manage data, establish and maintain an accurate, trusted view of information, and Plan, Understand and Optimise business performance. The following solutions and brands are some of the key Information Management offerings:
"The team is able to suggest the right solutions for best use of infrastructure to manage data across diverse silos while driving costs down and revenues up." 12
* Excluding selected IBM products/services, in the GCC excluding Saudi Arabia
IBM Cognos 8 Business Intelligence delivers the complete range of BI capabilities: Reporting, Analysis, Dashboarding and Scorecards on a single, service-oriented architecture (SOA). Together with Cognos Planning and Cognos Financial Consolidation, these offerings provide a comprehensive Corporate Performance Management (CPM) solution.
GBM gives organisations the dynamic edge IBM Optim Integrated Data Management, enables
The GBM Lotus Team
organisations to more efficiently and effectively respond to emergent, data-intensive business opportunities, meet service level agreements for data-driven applications, comply with data privacy and data retention regulations and grow the business while driving down total cost of ownership. Optim helps with Data Archival, Test Data Management and Data Privacy challenges.
With over 15 Certifications in Lotus products, and being the Largest Lotus Business Partner in the Gulf region; we are confident of understanding customer requirements, architecting and providing for them real value. This value is based on business challenges solved using leading IBM Software solutions, local skills and international best practices.
FileNet P8 addresses the most demanding Compliance,
WebSphere Software Solutions
Content and Business process management (BPM) needs for your entire organisation. It is a key element in creating an agile, adaptable Enterprise Content Management (ECM) environment necessary to support a dynamic organisation that must respond quickly to change.
WebSphere is IBMâ€™s integration software platform. Our one stop shop offers true customer value expected from a strategic partnership between GBM and IBM encompassing the entire middleware infrastructure and offers the broadest range of software, after-sales services and tools needed to write, run and monitor 24/7 on demand Web applications and cross-product solutions.
The GBM IM Team
"GBM provides the most complete, end-to-end capabilities for governing the process of software."
With over 80 Certifications in IM products, and total IM experience of over 200 person years (and growing); we are confident of understanding customer requirements, architecting and providing for them real value. This value is based on business challenges solved using leading IBM Software solutions, local skills and international best practices.
Lotus Collaboration Solutions IBM Lotus Software delivers software that empowers people to connect, collaborate and innovate while optimising the way they work, resulting in improved productivity and business performance through smarter collaboration.
The GBM WebSphere Team GBM focuses on high-end, niche technical skills in the middleware area and provides software services to clients across different industry verticals through a combination of pre-sales and post-sales services. The GBM pre-sales consultants have a combined experience of over 250 person years in architecting and developing middleware based SOA solutions. All GBM consultants have multiple IBM and industry certifications and provide enhanced industry and solution expertise.
We understand our customers' needs and provide the right solutions IBM Rational Software Solutions
The GBM Rational Team
GBM provides the most complete, end-to-end capabilities for governing the process of software and systems delivery aligned with evolving business priorities using IBM Rational Software Solutions. Rational’s software lifecycle management approach to software delivery focuses on reducing business risk starting from Enterprise Architecture, Project and Portfolio management and integrating it into the software life cycle process such as requirements, software architecture and design, software configuration with build and releases, change and software quality management and assurance.The following solutions and brands are some of the key Rational Software offerings:
With over 22 Certifications in IBM Rational products, we are confident of understanding customer requirements and providing real value. This value is based on merging leading IBM Software solutions and local skills with international best practices.
IBM® Rational® System Architect® solution helps you to build a business and enterprise architecture, a fully integrated collection of models and documents across five key domains: strategy, business, information, systems and technology. This comprehensive solution provides a shared workspace to empower faster, better-informed strategic and tactical decisions, prioritise IT investments that support business goals and improve risk management of organisational transformation.
"This value is based on merging leading IBM Software solutions and local skills and international best practices.”
Tivoli Software Solutions IBM Service Management provides the expertise you need to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk. Tivoli delivers the broadest, most integrated management capabilities available to help customers deliver quality services efficiently and effectively.
The GBM Tivoli Team With over 50 Certifications in Tivoli products, and total Tivoli combined team experience of over 150 person years; we understand our customer needs, we provide the right solutions and offer true value every time.
IBM® Rational® Focal Point™ provides a comprehensive decision support system for market and business-driven product, project and portfolio management that can help executives and teams to make the right decisions in order to deliver business, customer and market value.
GBM fuses the best with the best Networked computing has changed the way that organisations do business. It continues to evolve methods of working IT systems that can bring dramatic improvements in productivity by transforming industries and creating opportunities for entirely new market segments. In respecting the crucial role of uncomplicated component networking and integration of an organisation’s IT infrastructure, GBM has built a cluster of world-class consultants, architects and project managers to offer relevant consulting, integration, deployment and network support, region wide. They are able to deliver large, complex, mission critical Emerging Network Technologies and IT infrastructure solutions. Under the collective guise of GBM Integrated Networking & Site Services (INSS), the right team mix is able to determine the most effective means of achieving the project objectives through network design, facility construction or renovation, environmental assessments and optimal resource allocation. This mix has been carefully constructed over the years. Indeed, GBM’s special legacy relationship with IBM and decade-old partnership with Cisco adds considerable value by ensuring professional expertise that is the industry’s best, many with the highest level of Cisco Certification.
"GBM Integrated Networking & Site Services (INSS) is the leading Gulf-wide networking solutions company."
Today GBM can truly say that the INSS division is the leading Gulf-wide networking solutions company, with more than 160 Cisco networking specialists across GBM’s nine locations, all able to connect 24/7 by Webex remote access to most systems.
INSS Specialisations • Project Management • Active • • •
- - - -
In-Building and wide-area Networking Solutions. Unified Communications Solutions Network Security Solutions Contact Call Centre Solutions
Site Services - - - - - - -
Computer Rooms and Data Centres Building and Real Estate Physical Security – Video Surveillance and Analytics Access Control Other Security Systems Video Conferencing/Audio Visual Systems Intelligent/Smart Building Solutions
Structured Cabling Implementation and PMO Services
Delivery is further enhanced by INSS’s integration with a number of world-class strategic partners. These include BlueCoat, Aeroscout, Arc Solutions, iST, NEOS, Nevotek, Riverbed, Panduit, Reichle & De-Massari MEA, F5, IronPort, Symantec, Secure Computing, Trend Micro, Juniper, McAfee and Websense.
INTEGRATED TECHNOLOGY SERVICES
The most complete menu of IT services Integration of the best of breed in product and skills is at the core of GBM’s culture. This culture is built from the realisation that business continuity and systems availability has become a very important aspect of Information Technology (IT) deployment. Simply put, GBM knows that the integration of all IT components is at the heart of an optimum result. GBM’s Integrated Technology Services (ITS) has cultivated an offer comprising top-notch project management experts able to determine the most effective means of achieving the IT objectives and demands of organisations. GBM’s ITS specialists aim to provide a holistic eye, from deploying resources to end-product functionality, to a reliable, integrated, secure system, in addition to support and maintenance. They have acquired solid experience in implementing and supporting hardware and software products, as well as defining, designing and delivering customised solutions in today’s multi-faceted business environment.
"IBM and Cisco project management experts able to determine the most effective means of achieving the IT objectives."
Nothing is left to chance, as whatever the situation, qualified engineers can get connected to product specialists and design engineering experts on the IBM network. Similarly for networking products, they have direct access to Cisco Certified Internetwork Experts CCIE’s in the various technologies
Undoubtedly, GBM’s Integrated Technology Services provide the industry’s most complete menu of IT services in the region. - GBM’s maintenance services protects IT investment and ensures the availability of an IT operating environment at all times. The criteria of maintenance at GBM includes quality and depth of service, managed engineering improvements, parts support, responsiveness, financial planning, effective communications and professionalism. - GBM’s supportline services provides on-call IT answers to all ‘how-to’ questions related to software installation and usage. In the case of software failures, the support line will ensure a speedy resolution by activating an on-site or remote diagnosis, as well as providing regular information updates on software fixes that may impact systems. - The mission of GBM’s platform services is to design and build a customer information infrastructure which is robust, cost-effective, energy-efficient and dynamic. These services cover a combination of hardware and software technologies for the various operating systems that enable business process optimisation, without a single point of failure. The installations of operating systems are performed according to best-practice standards and secure them against intruders, as well as structuring them for peak performance.
INTEGRATED TECHNOLOGY SERVICES
Integration of all IT components is at the heart of an optimum result Virtual storage is an option for when the efficient use of hardware resources is crucial to a project. Servers, storage and applications can be located at an off-site server farm to provide the right resources at the right time to meet response times specified. Indeed, the virtualisation of networks, servers, storage and applications makes the most efficient use of the hardware resources, reduces the network bandwidth, while providing sufficient resources, including computer power. This means a minimum strain on the organisations infrastructure, while still providing the required service levels for the business processes.
"GBMâ€™s managed services is the strategic practice of transferring day-to-day management responsibility for improved, effective and efficient operations."
Meanwhile, older installations can be audited and generally prepared for migration to the latest technologies so that they too become more efficient, power-saving and effective to maximise investment. - GBMâ€™s middleware services provide a comprehensive set of capabilities with a full range of services for the entire IBM software pillars, or stack of products. The pillars encompass Application Integration Middleware (AIM), Information Management (IM), Service Management (Tivoli) and Messaging and Collaboration (Lotus), and all include planning, designing and implementation services. The GBM pillar services ensure customers are quickly enabled to use IBM software products and derive maximum benefit from the usage of the IBM software.
Application Integration Middleware: The main services under the AIM pillar are Enterprise Application Integration services, and portal and application server services. Information Management pillar consists of services around the Enterprise Content Management suite of IBM products like IBM CM and Filenet and services around IBM Business Intelligence and Datawarehousing products. The Tivoli pillar consists of storage services around the TSM product, security services around Tivoli Identity Management and access management, performance and monitoring which includes services around the Netcool product, as well as the Tivoli Monitoring suite of products. Meanwhile, Tivoli Service Desk affords ITIL consultancy services and services. The Messaging and Collaboration pillar consists of services around the Lotus and Domino suite of products.
INTEGRATED TECHNOLOGY SERVICES
Managed Services for improved, efficient and effective operations GBM’s managed services is the strategic practice of transferring day-to-day management responsibility for improved, effective and efficient operations. Out Tasking: Provision of a dedicated skill-set resource, managed by the customer, for a duration set by customer. Managed Services: Provision of skilled resources to provide GBM management of a customer’s infrastructure, such as network, work stations, help desk, file servers and applications, to dedicated SLAs. Hosting of Production and Disaster Recovery sites: Physical hosting in a secure environment of the complete infrastructure of a customers IT assets, including communication lines, to dedicated SLAs. Managed Service Hosting: Physical hosting of customer’s IT infrastructure in a secure environment, with pro-active monitoring and service desk facilities, managed and controlled to SLAs by GBM specialist resources.
"GBM ITS helps organisations prepare an end-to-end plan that meets international and local government specifications."
Business Continuity and Disaster Recovery Consultation: Business Continuity & Disaster Recovery refers to a firm’s ability to recover from a disaster and/or unexpected event and to swiftly resume or continue operations. GBM ITS helps organisations prepare an end-to-end plan that meets international and local government specifications.
A team of highly skilled and experienced consultants GBM appreciates that Information Technology is an essential part of being in today’s world; a part that organisations of all shapes, sizes and missions must make good use of. But how many professionals know or want to know the A-Z of Information Technology? GBM Professional Services comes to the fore by offering true-blue consultancy on IT in business. This is achieved by providing counsel on methods for the effective, efficient implementation of IT solutions and services through a team of highly-skilled consultants who are capable of conversing deep and broad to craft the right IT solution. These services may be offered independently, or as a total unified package that prescribes tailored IT business solutions based on IBM technology addressing all or part of the total solution. This expertise is drawn from mature markets, such as those of the United States and Europe, the emerging footprints of India and Pakistan, as well as the rapidly-growing regional markets in the Gulf.
"One of many examples of vertical sector proficiency is GBM’s large core team of Professional Services specialists from the banking and financial services industry." 26
Guided by a legacy of trusted values, and underpinned by an extensive portfolio of state-of-the art products and services, GBM’s counsel is supported by the vast knowledge and expertise of IBM and Cisco. The result is that GBM’s Professional Services consultants are available to engage on every facet of IT services and solutions. GBM harnesses agile methodologies and best practices to efficiently align a firm’s IT with strategic business goals.
Aligning a firm’s IT with strategic business goals This region-wide, multi-disciplined team has extensive experience across a broad range of vertical sectors, such as Financial Services, Government, Education, Manufacturing, Oil and Gas, Hospitality, Transport, Healthcare and Utilities. To a large number of these customers, GBM is a total, end-toend solutions provider supplying equipment, software, network infrastructure, support and services. One of many examples of vertical sector proficiency is GBM’s large core team of Professional Services specialists from the banking and financial services industry. The majority of these seasoned individuals have built a solid career in the financial services industry before moving over to the technology side of the business. As a result, GBM Professional Services has implemented a large number of different solutions for banks and financial institutions across the region, many catering to the specific requirements of Islamic Banking.
"E-government solutions offered by GBM have helped improve the way governments work and the manner in which they communicate both internally and externally."
In addition to its own resources, GBM Professional Services has access to a large pool of solution specialists from a wide network of partners worldwide. This means that the Professional Services team can offer IBM solutions, such as Data Warehousing, Business Intelligence, Document Management, IT Asset Management, Portal, SOA and many others – all based on IBM technologies, utilising IBM-branded software.
Notably, GBM Professional Services is acknowledged as the expert in eGovernment solutions. GBM consultants have gained an in-depth knowledge of government rules and practices within the region and are sensitive to local cultural and language requirements. Testimonials show that eGovernment solutions provided by GBM have helped to improve the way governments work, and the manner in which they communicate both internally and externally. Another area of strength is Project Management. The Professional Services team has built up a book full of credentials – from simple, single product implementations to complex integration projects involving multiple systems and business partners. In addition, GBM Professional Services has a practice dedicated to the implementation of Enterprise business applications. Here, GBM’s expertise spans Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM) and Human Capital Management (HCM). Indeed, the team has successfully implemented a large number of projects using applications such as Oracle PeopleSoft Enterprise, Oracle JD Edwards EnterpriseOne, SAP R/3, SAP mySAP and IBM Maximo.
Continuous learning is a prerequisite for success GBM Learning Services is committed to appropriate IT learning, development and certification solutions for organisations throughout the region. Being the exclusive training provider for selected IBM products and services in the GCC excluding Saudi Arabia and a Cisco Learning Partner, GBM is able to offer a comprehensive range of IT learning and certification services, in GBMâ€™s purpose-designed training centres or on location. GBMâ€™s training solutions range from basic IT subjects to industry-recognised technical conferences and symposia, some representing sophisticated IT topics for experienced IT professionals and executives via a five-point approach: Assess
Understand the issue
Outline a customised training solution Develop the content, infrastructure and/
or customised services
Implement Deliver a training solution to time,
"GBMâ€™s training solutions range from basic IT subjects to industry-recognised technical conferences and symposia."
environment and budget
Provide customer service and
measurement in technology, business
and management skills
GBM is an awardwinning organisation 2011
Systems Integrator of the Year Award - Reseller Middle East Partner Excellence Awards ACN Top 20 System Integrators in the Middle East Public Sector Partner of the Year - Cisco Partner Summit Services Partner of the Year - Cisco Partner Summit
Cisco Enterprise Partner of the Year - Emerging East, UAE - Cisco Partner Summit Best ICT Solutions Provider - Bahrain eGovernment Excellence Awards
Cisco Enterprise Partner of the Year, Gulf & Pakistan - Cisco Partner Summit
IBM Sales Excellence Award - Gulf ACN Top 50 IT Companies Kofax Implementation of Arabic OCR Solutions Cisco Enterprise Partner of the Year in MEA - Cisco Partner Summit
IBM Achievement Award to GBM Pakistan Best Networking Integrator - Network Middle East Innovation Awards Outstanding Customer Satisfaction Award in MEA - Cisco Partner Summit Marketing Initiative of the Year Award - Citrix Partner Excellence Awards, Middle East EEMEA Business Partner Fastest Growth - Tyco, Business Partner Event, Dubai
Highest Growth from IBM Government of Dubai Quality Appreciation Awards Best Systems Integrator in Middle East - Network Middle East Innovation Awards Outstanding Customer Satisfaction - GBM Dubai Enterprise Sales Award - Citrix Partner Excellence Award
In Recognition of GBM Contribution to IBM Software Business Cisco Security Partner of the Year for the Gulf Region Best Networking Integrator Award - Network Middle East Innovation Awards Cisco IP Communications Partner of the Year - Cisco Partner Summit - Cisco Partner Summit
Network Middle East Best Systems Integrator Award Cisco IP Communications Partner of the Year for the Gulf Region - Cisco Partner Summit
Top Business Partner Achievement Award In Recognition of GBM Contribution to IBM Software Business Cisco Partner of the Year for Gulf Region - Cisco Partner Summit
Cisco Partner of the Year for Gulf Region - Cisco Partner Summit Best Systems Integrator ME - Network Middle East Innovation Awards GBM is ISO-9001 certified since 1999.
OFFICES ABU DHABI
Gulf Business Machines (GBM) L.L.C. P.O. Box 203, Abu Dhabi, United Arab Emirates Tel: (+971) 2 408 4444 Fax: (+971) 2 627 2498
Gulf Business Machines (Oman) Co. L.L.C. P.O. Box 1476, Jibroo, Sultanate of Oman Tel: (+968) 24 559 800; Fax: (+968) 24 568 833
Gulf Business Machines B.S.C. (c) P.O. Box 819, Manama, Kingdom of Bahrain Tel: (+973) 17 584 333; Fax: (+973) 17 584 334
GBM Qatar W.L.L. P.O. Box 9307, Doha, Qatar Tel: (+974) 4 4073111; Fax: (+974) 4 4073222
Bahrain Business Machines W.L.L. P.O. Box 10554, Manama, Kingdom of Bahrain Tel: (+973) 17 584 333; Fax: (+973) 17 584 343
DUBAI Gulf Business Machines B.S.C. (c) P.O. Box 9226, Dubai, United Arab Emirates Tel: (+971) 4 343 5353; Fax: (+971) 4 343 3232 United Computer and Management Consultancy P.O. Box 9226, Dubai, United Arab Emirates Tel: (+971) 4 343 5353; Fax: (+971) 4 343 6868
JEBEL ALI Gulf Business Machines Personal Systems Divisions P.O. Box 16829, Jebel Ali, United Arab Emirates Tel: (+971) 4 451 1999; Fax: (+971) 4 451 1998
KUWAIT Khorafi Business Machines W.L.L. P.O. Box 4175, Safat 13042, Kuwait Tel: (+965) 1844433 ; Fax: (+965) 22233280-1
PAKISTAN GBM Pakistan W.L.L. Islamabad Office No.1, 2nd floor, VIP square, Plot 25 I-8 Markaz, Islamabad, Pakistan Tel: (+92) 51 4861236-7 Fax: (+92) 51 4861238 Karachi 5C-6C Prime point Bldg., Mezzanine Floor, Main Khayaban-e-Ittehad, Phase VII Defence Housing Authority, Karachi, Pakistan Tel: Pabx: (+92) 2135316145- 9; Fax: (+92) 21 35381273 Lahore 167, street 11, Cavarly Ground Extension, Lahore Cantt. 54810, Lahore, Pakistan Tel: (+92) 42 36625501 - 2 Fax: (+92) 42 36683370