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NORTH AMERICA With a new headquarters on the horizon in Toronto and new space in the Chicago area, LoyaltyOne is changing the work culture for employees, and Janine Reaburn is at the heart of that transformation


anine Reaburn started out as an interior designer, working in corporate office design for large insurance companies before she made the move to facility management. The gulf between the two disciplines isn’t that wide, she says. “As a designer and in my current role, people are the main focus,” she says. “Time must be put in at the onset of a project to really understand the needs of the client.” Reaburn is now a key team member for LoyaltyOne, a global leader in designing and implementing coalition loyalty programs, customer analytics, and services for Fortune 1000 clients throughout the world. She’s also at the heart of one of Toronto’s most dynamic developments— in the form of an office that will serve as a new home to more than 1,000 associates—complete with leading-edge technology and design features meant to support innovation and collaboration in the city’s Distillery District. It’s that kind of dynamism that drew Reaburn away from interior design and toward LoyaltyOne in 2008. “What attracted me was the company’s unique culture, strong commitment to sustainability, and its entrepreneurial environment—not


OCT | NOV | DEC 2016

to mention the number of young associates with lots of energy,” Reaburn says. “At the time, they were building out a LEED-certified call center. I hadn’t worked on a LEED project before and wanted the experience.” As the company’s director of real estate and facilities services, Reaburn responsible for LoyaltyOneis: Design Development the real estate strategy for the company as well as day-to-day facility operations at each global location and the corporate responsibility strategy, which includes people, community, and environment. She oversees a team of 10 and describes her management style as rather informal. “I have a strong team,” she says. “They are all knowledgeable in their own areas. I like to give them room to grow and develop.” The move to LoyaltyOne’s new headquarters is slated for 2017. The company will take over six floors of a 16-story “smart” building. The core and shell of the building will have LEED Gold certification while the commercial interiors will have either LEED Gold or Platinum certification. The design of the new headquarters will be an open concept, with no individual offices. There will be space for both focus work and group work. Designers incorporated a variety of exciting fea-

Rendering: Gensler

by Julie Edwards

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