Vaughan
Public Speaking
S Y S T E M S
TELEPHONE EXPRESSIONS
This is Sonia.
Answering a call
Sonia speaking. How can I help you? (Not 'I am Sonia!')
Excuse me, who's calling please?
Asking who is on the telephone
May I ask who's speaking? Who shall I say is calling? (Not 'Who is this?')
Could you please tell me the number of your Madrid branch?
Asking for a number
Could you give me the number of the Human Resources department? Do you have the number for....?
Is this the Customer Service Department? Could I speak to...
Asking for someone
Is Maria there/in? Could you put me through to Extension 123? Can I have Extension 123?
I'll just put you through.
Connecting someone
Can you hold the line? Can you hold on a minute/moment? Hold please.
c
Vaughan Systems, 2004. Reservados todos los derechos.
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