Why Philippines is the Best Place for Call Center Outsourcing
The secret to running a successful business lies in discovering how you can provide the best service at a lower overhead cost. But is it even possible to do so without sacrificing quality? Around the world, corporations are discovering the benefits and perks of putting their customer service needs offshore. The Philippines in particular has been taking the spotlight when it comes to offshore services as the industry continues to expand. It is certainly a more efficient take on running a business. Offshoring allows for the growth of a fast-paced global industry that provides for bigger opportunities across the world, including rising economic contributions. How? A country like the Philippines gives corporations access to a workforce that prides themselves for good educational levels, neutral accents and fast learning curves. This then gives more opportunity for companies to focus on training their team towards lead generation, collection, sales, customer care, verification calls, surveys, help desk functions, fax broadcasting, market research, website promotions, tech support, email support, appointment scheduling, customer win-back, customer reactivation, crossselling, up selling, customer services, sales follow up and data entry. All the basic requirements and services provided by top call centers around the world. Sited as one of the most technologically savvy and ‘wired in’ countries around the world, Filipinos are known for their familiarity with the latest technological advances—whether via mobile or desktop. This fact makes the Philippines a preferred country for call center outsourcing given its growing reputation as a trade hub in South East Asia, in addition to the ease and convenience that a predominantly English speaking country can offer for inbound call center services companies. Currently, the Philippines is technologically equipped to cater to any corporation interested in offshore call center customer service, that it can easily tailor fit technology for whatever industry or service required. A multi-level support structure ensure that customers receive great service and more efficiently. Round the clock resources allow customers access to a team of expertly trained agents who can attend to their needs. Financially, offshore customer service call center services allow businesses to save time and cut budgets to control costs in this ever inflated economic landscape. Saving on important financial expenses means you can put the budget towards more specific and specialized functions that allow you to focus it on training and more specialized functions. On a cultural front, the inherently westernized culture that is predominant in main cities and the capital makes it easier for offshore call centers to transition operations from their base operations to the Philippines. Filipinos are very familiar to American and Western cultures and values, which can be credited mostly to the country’s colonial history that dates as far back as the United States during World War 2 and the United States having governed the country from 1898 to 1946. Known for being a hospitable, genial and generally laid-back country, not to mention the tropical setting, the Philippines creates a very easy-going work environment where team members and managers also have the opportunity to further their educational opportunities and training options. As an industry that offers significantly competitive pay grades, the call center industry creates a very desirable workplace. And as the industry continues to grow in the country, the local call center industry will continue to be a source of economic and professional pride for the Philippines.
Published on Aug 8, 2012
The secret to running a successful business lies in discovering how you can provide the best service at a lower overhead cost. But is it eve...