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2014 Sustainability Report summary


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Letter from the Chairman Micaela Dionigi

As every year, we present the SGR Group Sustainability Report, which contains facts and figures confirming that we are committed to environmental, economic and social responsibility. For SGR the Sustainability Report is a primary management and reporting tool for documenting its work and results, and a fundamental way of communicating with its stakeholders. The Sustainability Report has played a crucial role since its inception, and is approved by SocietĂ Gas Rimini SpA Group Board along with the annual financial statements, and presented at the Annual General Meeting. The Report describes the principles underlying the work of SGR Group, its performance, the objectives met compared with its target and future objectives, the results of discussions with stakeholders and ongoing projects. In this regard, special emphasis has been laid on projects in the local area. Our values of integrity, transparency and consistency have served us well once again, enabling us to grow our market and our customer base, despite strong competition. In summary, 2014 saw SGR consolidate its position in its traditional areas of operation. In addition, the company further developed its role in terms of social and environmental responsibility (in this regard,

several new initiatives are scheduled for launch in 2015). At a time when issues such as employment, health and the environment have become crucially important, SGR has made great efforts to identify exactly which sustainability topics and areas are the most important for itself and for its stakeholders. SGR is extremely happy with these results, but continues to set new targets for the future in order to ensure the correct balance between economic growth, social issues and environmental protection. We owe thanks to all the people who have made this possible, in a year when commitment and a prompt, unanimous response to external challenges have been extremely important. Enjoy your read!

Gruppo SGR | 2014 Sustainability Report – summary

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Gruppo SGR: key figures

ITALY VOLUMES

216.9 million m3 of gas sold 183 million kWh of electricity sold

Ravenna ForlĂŹ-Cesena Rimini Pesaro-Urbino Macerata

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BULGARIA VOLUMES

71 million m3 of gas sold

1,757

gas customers

BULGARIA CUSTOMERS

39 MUNICIPALITIES gas distribution and sales

174,443 22,150 17,649

708 km network

Trakia

gas customers

electricity customers

boilers, air-conditioning, photovoltaic system customers

ITALY CUSTOMERS

42 MUNICIPALITIES gas distribution 2,713 km network 253.9 million m3 of gas delivered Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Environment

Local community

Foreign market

Our mission

Our vision

To supply energy and safe, efficient technical solutions to our local area. To develop and improve a robust, far-reaching and sustainable link with the local community. To guarantee quality and efficiency at the right price, by providing ever-better services for over fifty years.

To commit on a daily basis to sustainable development, encouraging the use of alternative sources and the intelligent use of natural gas and electricity. To encourage a cultural process based on shared ideas and values, in order to enrich our range of services and support projects that put people first.

Corporate values Integrity In our company ethical, honest, fair and impartial conduct inside and outside of the company are a shared way of feeling and acting. Transparency For us, being transparent means meeting the expectations of information and knowledge about the economic, social and environmental impacts of our work.

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Consistency Being consistent means that every one of us is committed to implementing the company’s mission, values and operational principles on a daily basis, as we consider them essential for strategic planning and operational programming. Personal Responsibility It is essential that everyone is aware of their own roles and responsibilities, and that everyone is committed to working loyally, efficiently and effectively towards achieving the company goals.


SGR was set up as a natural gas distribution and sales company. Over the years, it has established itself in the energy market with wide-ranging areas of expertise and integrated activities in addition to its energy services, in order to provide global energy supply and advisory services.

SGR HQ

Company activities

1956

Società Gas Rimini established

The company’s growth and consolidation has been powered mainly by its focus on innovation and ability to listen to the market. It has come to hold a leading position in its local area in several different lines of business: • Natural gas distribution; • Natural gas and electricity sales; • Design, construction, management and maintenance of heating systems in apartment blocks and heat management services; • District heating; • Installation of photovoltaic systems and systems using renewable energy sources; • Installation and maintenance of heating and air-conditioning systems; • Since 2013 Energy Management Service for businesses and families; • 24/7 domestic assistance and emergency service for all types of system (doors, windows and shutters, glass, drains, etc.); • Applied IT for utilities and energy; • SGR Conference Centre; • Quartopiano Restaurant Suite.

Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Environment

Gruppo SocietĂ Gas Rimini SpA provides administrative, organisational, IT and other services to other Group companies and external companies. SGR Servizi SpA operates in the gas and electricity sector and manages sales to end customers. It also manages energy service and district heating service contracts. SGR Reti SpA manages the distribution of natural gas in 42 municipalities in the provinces of Rimini, ForlĂŹ-Cesena, PesaroUrbino and Macerata. Intervento Pronto 24h Srl provides global services for the installation, maintenance and servicing of domestic and corporate heating and air-conditioning systems, and services for renewable energies (solar-thermal and photovoltaic). Utilia SpA is specialised in developing IT solutions for the Energy & Utilities sector and services supporting operators in the sector. The technology solutions are based on optimised infrastructures and carefully designed IT solution policies. Research and Development has been powered by the strategic industrial partnership with HP Enterprise Service.

Foreign market

Colombarda SpA 13.95%

70.39%

STANDARD

8

Local community

100%


GasRiminiHolding S.I.A.P SpA

CBR arl 79.44%

5.86%

100%

Intervento Pronto

0.49%

80%

100%

100%

50.50%

100%

2.07%

0.50%

СИТИГАЗ БЪЛГАРИЯ

COMPANIES IN BULGARIA

0.50%

The remaining 0.26% of the Società Gas Rimini SpA Group shares is held as treasury shares by the company.

Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Distribution of added value Added value is a parameter that represents the Group’s ability to create value and to distribute it to various stakeholder categories: employees, public administration, shareholders, finance providers, the company and the community.

Environment

Local community

Foreign market

€41 million added value distributed in the local area

34.1%

added value for human resources The GRI G3.1 guidelines indicators include the economic value created and distributed to the stakeholders. SGR uses the method developed by the study group for the Social Report (GBS) to determine added value. In 2014 SGR generated a global net added value of €53.2 million, 4.9% less than in 2013, which breaks down as follows: • 26.4% to the Company. This share is the part retained by the Group through self-financing based on a carefully designed dividend policy; • 25% to the Public Administration. In 2014 payment, in the form of direct and indirect taxes, amounted to €13.3 million, net of contributions received; • 34.1% to Human Resources. This is the added value comprising salaries and wages, costs and other payroll costs, for which €18.2 million was set aside;

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• 11.9% to the Shareholders. This is the amount set aside for the shareholders in the form of dividends; • 2.4% to Finance Providers and Banks. This is the payment for short-term and long-term capital; • 0.1% to the Community. This is the amount donated. In 2014, social, cultural and sporting events were also sponsored, for a total of €227 thousand. Value created and distributed to the local area In 2014, the net added value distributed to stakeholders in the local area was €41 million, 77.2% of the total added value created and distributed by SGR. The added value created for the local area breaks down as follows: • €18,153,665 employees’ salaries • €2,470,956 duty, taxes and fees to local authorities


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2. 4%

hareholders 6,346,000

Public administration* €13,319,998

2012

0.1%

Community €37,445

€53,179,221

€41,470,623

41.044.998 € €41,044,998

2014

Added value distributed in the local area

.1% 34

26.4 %

2013

Total net added value

Human Resources €18,153,665

Company €14,036,932

€55,899,509

Production and distribution of added value

€59,541,448

• €6,346,000 dividends to shareholders • €14,036,932 resources reinvested in the company • €37,445 donations. If the added value distributed in the local area is added to the value of the supplies from companies in the province of Rimini, the total value distributed in the local area is €51.6 million (€52.1 million in 2013).

€43,493,536

Finance providers and banks €1,285,181

Distribution of value added (%)

% 11. 9 25

%

2.

4%

Shareholders €6,346,000

Finance providers and banks €1,285,181

Public administration* €13,319,998

Gruppo SGR | 2014 Sustainability Report – summary

*an additional €30.8 million collected and paid to the tax authorities as deductions at source by SGR should be Production added to the resources distributed to the public and distributio administration. of added value

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Who we are

Financial results

Human resources

Customers

Environment

Local community

Foreign market

SGR People 12.9% are employed in the commercial area and 18.4% in gas network services. 19.9% work in the systems and energy requalification area and 48.8% in other services: district heating, energy management, IT for utilities and the foreign market.

As at 31 December 2014 the Group’s employees numbered 374, of whom 90.9% are permanent employees. In the last three years, 40 people have been hired.

75.5%

2.4%

12

non-payroll employees

Type of contract permanent 7.4%

1.6%

7

Non-payroll employees

+

manual workers

1.8%

senior managers

90.9%

374

Employees

middle management and office workers

Rank

33.3%

62.5%

24.5%

non-payroll employees

temporary employees


2012

TOTAL ACCIDENTS 9

TOTAL ACCIDENTS 8

TOTAL ACCIDENTS 9

While travelling to or from work

9

children used the company crèche

CHILDREN IN THE OFFICE WITH MUM AND DAD EVENT

children of SGR employees took part in summer activities run by the company

While travelling to or from work

While travelling to or from work

Development and consolidation of the professional competencies and management skills courses have also played a key role, in conjunction with developments within the company. A total of 6,914 hours were spent on training, an average of 23.2 hours per capita. 260 employees took part in at least one refresher course, 69.5% of the total employees, Another topic of interest is the “balance between work and home life”, comprising projects and initiatives aiming to develop an organisational model that facilitates family and private life.

37

2014

2013

Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Environment

Local community

Foreign market

Composition of the customer portfolio Electricity sales are seeing a growing trend thanks to the robust commitment to a transparent, customerfocused service.

220,110 CUSTOMERS 2014

174,443

22,150

at

he t

en

em

ag

an

m

s

14

2,307

, em ng st ni y , io c s rs dit tai ile on ol bo -c tov r ai ho p

ity

ic

tr

ec

el

s ga

79.3%

17,649

10.1%

8%

1%


Customer breakdown

2012

2013

2014

Gas customers

174,973

174,902

174,443

Electricity customers

11,820

16,412

22,150

Boilers, air-conditioning, photovoltaic system customers

17,839

18,754

17,649

Heat management customers

1,762

1,975

2,307

District heating customers

1,764

1,791

1,804

Bulgaria gas sales customers

950

1,351

1,757

TOTAL

209,208

215,185

220,110

1,804

1,757 s ga A

RI

A

LG

g

tin

ea

th

BU

ric

in

st

di 0.8%

0.8%

The results were achieved thanks to transparency in the company’s commercial dealings, simpler processes and the multi-services offer. This offer allows customers to simplify energy management

in their home or business, delivering economic benefits and saving time. One example is the supply of gas in conjunction with heating and air-conditioning system maintenance services, with the added bonus of being able to pay in instalments on the energy bill. The partnership with local banks has allowed us to develop financing plans exclusively for SGR customers requiring work to improve energy efficiency in their home or their business. The new commercial offers have been developed around two areas of growing interest for customers: the possibility of accessing the wholesale energy markets with the offer Prezzo Flessibile SGR Servizi, and reliable, stable spending with the offer Prezzo Bloccato SGR Servizi. In 2014, 8,930 new gas supply contracts and 7,525 new electricity supply contracts were signed.

Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Environment

Local community

Communication channels and customer service SGR pays great attention to the accessibility and quality of communication channels between the company and its customers, in order to ensure a constant and high level of efficacy and efficiency in its service.

In addition to its bills, often used to provide customer information, the company provides its customers with the following channels: Eight SGR customer service desks. These have been available for several years in the provinces of Rimini, Pesaro-Urbino, ForlĂŹ-Cesena and Macerata. In 2014, the average waiting time at the Rimini customer service desks was 16.4 minutes. Intervento Pronto is the SGR company that provides sales, installation, maintenance and assistance services for domestic (boilers) and corporate (central heating plants) heating systems. With 4 branches in Rimini, ForlĂŹ, Ravenna and Cesenatico, Intervento Pronto operates in more than 100 municipalities. In 2014, 30,909 jobs were carried out. Online desk on the website sgrservizi.it. The website aims to provide straightforward and transparent information and to facilitate customer relations with sections about how to read the bill, saving energy, consumer rights, etc. The online desk is a free, reserved area of the SGR Servizi website that allows customers to view their billing history, make payments, provide meter readings, check their previous consumption and access the Bollett@click bill viewing and storage service. The online desk has 15,660 registered members (10,722 in 2013), and 4,670 customers currently use the Bollett@click service. Call centre staffed by SGR, accessible from a freephone number. Internal management of the service has been highly 16

Foreign market


successful in terms of customer loyalty and close customer contact. In 2014, the SGR Servizi call centre responded to a total of 109,682 calls (115,391 in 2013). The SGR Servizi call centre is a company with over 50,000 customers and is therefore inspected every six months by the industry regulator to monitor the service quality based on parameters such as the number of free lines, waiting times, clear responses, operator courtesy and the ability to solve problems swiftly. In the second half of 2014, SGR Servizi had a score of 77.3 and fell slightly in the ranking, from 11th to 13th position The average telephone waiting time, according to the method of calculation used by the regulator, was 40.5 seconds, far below the regulator’s quality threshold of 240 seconds.

40.5 seconds the average call centre waiting time

Sales representatives managed by an SGR-authorised agency. In 2014, the SGR Servizi sales network comprised 40 sales representatives who work in the field using a door-to-door approach. The sales network uses a training programme that includes the content of the ethical code, the commercial code of conduct required by the industry regulator and the sales manual, a document created to provide governance for sales in a transparent way that respects consumers’ rights. The sales personnel always carry ID cards and introduce themselves to customers as authorised SGR agents. Contracts signed with the door-to-door technique are subject to a quality check by the SGR sales department, which guarantees that the contract has been properly entered into and is valid. To protect all new customers a welcome letter is automatically sent out in order to discover any contractual discrepancies immediately. SGR company Facebook page SGR La mia energia è. In 2013, SGR Group launched a project to develop its presence on social media in line with its values and its communication plan objectives. The project’s main objectives are, on the one hand, to inform the community about its values and planned activities and, on the other, to stimulate engagement and foster customer loyalty.

Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Environment

Commercial policies Sales development policies are based on key factors such as the multi-service offer and a client-focused approach.

The Groups’ commercial policy has several mainstays that underlie the professional ethics of the entire sales organisation: • Fair and transparent conduct; • Accessibility to services and personalised offers for the various market segments; • Specific professional training of front-office personnel; • Constant monitoring of service levels, in order to guarantee high quality standards; • Customer feedback, quick and effective complaints handling; • Individual customer tracking, using the best technologies; • Focus on multi-cultural issues and social hardship; • Aim to achieve customer loyalty, by building a relationship built on mutual trust. The commercial strategy remains targeted to all the customer segments in the market: households, small to medium-sized enterprises, apartment blocks and public administrations.

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Local community

Foreign market


Bills: straightforward and transparent Every year 1.4 million bills are issued for the supply of electricity, gas and district heating. The company’s commitment is to reduce the use of paper, by increasing the number of customers who receive their bills electronically.

Call Centre SGR Servizi 240 seconds the standard set by the regulator

2012

2013

2014

35.6 seconds

41.1 seconds

40.5 seconds

the average time waiting for an answer

Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Environment

Local community

Foreign market

Safety and continuity in the gas distribution service

2014 2013 2012

Natural gas distribution requires a major focus on network infrastructures that need to be reliable and efficient.

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9,156

calls to Gas Emergency Service Emergency Line

8,013

calls to Gas Emergency Service Emergency Line

6,968

calls to Gas Emergency Service Emergency Line

97.6%

98.9% responses within

calls actioned within 60 minutes

98.8% responses within

calls actioned within 60 minutes

99.8% responses within

calls actioned within 60 minutes

120 seconds

120 seconds

120 seconds

99.4%

99.8%


INSPECTIONS AND LEAKS IN THE GAS NETWORK

2012 2013 2014

Number of leaks on the distribution network found after inspections or reports by third parties

1,140

High and mediumvoltage network inspected out of the total

35.9% 33.7% 70.3%

Low-voltage network inspected out of the total

28.8% 27.3% 79%

27.9 minutes average time to arrival on the spot

897

GAS LEAK MONITORING

964

27.9 minutes

average time to arrival on the spot

28.8 minutes

average time to arrival on the spot

27.9 minutes

average time to arrival on the spot

Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Environment

Local community

Foreign market

Main environmental issues

Safeguarding the environment is a crucial part of the company’s policies and investment decisions for all of SGR’s activities, as the company’s approach is one in which the environment and economic development co-exist, without neglecting sound management of the land. For this reason, SGR uses ISO 14001 certified Environmental Management Systems. The main environmental issues are: • to disseminate a culture of energy saving and energy efficiency through the construction and management of district heating and cogeneration systems and energy management services for households and businesses; • to monitor the structural integrity of gas pipes to ensure high safety levels and protect the environment. In 2014 SGR Group’s commitment to developing renewable and alternative energy sources continued. Electricity produced from renewable sources was 870,752 kWh (807,206 kWh in 2013) and from alternative sources was 3,598,490 kWh (3,436,190 kWh in 2013).

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GAIOFANA THERMAL POWER PLANT

SGR is committed to reducing its environmental footprint through corporate policies and investments that safeguard the land.

3.6 GWh

of electricity was produced from cogeneration

870.8 MWh

of electricity was produced using photovoltaic plants


Energy production using photovoltaic systems 2013 2012 2014

76,778 kWh

SGR Group warehouse

65,525 kWh

Verucchio Solar City

362,890 360,621 364,504 kWh kWh kWh

Stella Multi-sports centre

85,010 kWh

69,269 kWh

Mercato Saraceno Town

kWh

300,538 335,994 kWh kWh

Total energy produced

513,425 807,206 870,752 kWh kWh kWh

82,100 kWh

88,154 kWh

District heating District heating is a form of heating for rooms and sanitary/bathroom water that works though a network of insulated underground pipes linking the house to a single thermal energy plant. SGR manages three systems for a total of 1,804 customers: Marecchiese PEEP1, Viserba PEEP, Gaiofana PEEP. Energy production from cogeneration power plants servicing district heating systems. Cogeneration means the combined production of electricity and heat from a single source in a single integrated system. SGR’s cogeneration plants service the three district heating plants: Marecchiese, Viserba and Gaiofana. In 2014, a new high-performance natural gas-powered cogenerator was opened on the Rimini site with thermal power capacity of 36.1 kW and a PES index of 0.26. In 2014 the electricity produced was 12,955 GJ (12,370 in 2013) while 27,657 GJ of heat was supplied to customers (35,493 in 2013), a lower amount due to the higher temperatures which reduced consumption. 1 Social Housing Plan, or the construction of housing for people in financial difficulties in the various municipalities. A PEEP area is therefore set aside for the construction of social housing.

Gruppo SGR | 2014 Sustainability Report – summary

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Who we are

Financial results

Human resources

Customers

Environment

Local community

Foreign market

Institutions and the local community The commitment to embrace the call for sustainability coming from the community takes the form of collecting feedback, participation, communication and projects with a social, cultural and environmental focus.

For some years now SGR has been actively involved in local cultural life, particularly in school activities and project on energy themes. As in the past, the Group supported numerous initiatives and projects in 2014 in a variety of different contexts: culture, sport, social and local development. In some cases, SGR worked with the institutions or associations, and in 2014 this commitment in practical terms led to sponsorships and donations worth more than €260 thousand. Social initiatives include: Schools projects • Nursery schools, Energia-ia-o. This initiative has a dual purpose: to bring young children closer to the topic of energy as a force able to move, illuminate and heat, and to support educational activities by providing educational materials, in its role as a local company. Schools were given over 76 bookshelves and educational materials worth over €50,000. In 2014, the project involved 40 nursery schools, 2,565 children and over 280 teachers.

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• Primary schools, My food is. This is an educational project aiming to tell children about our local products, under the guidance of those who grow them and know their flavours and healthy properties. The primary schools were invited to the SGR offices where a local farmers’ market is held once a week. In 2014, 33 primary school classes and 1,257 children took part. • Middle schools, Bloodhound and Defender, friends of safe gas. SGR Reti, in association with the Rimini fire brigade, launched an educational project about the role gas plays in our everyday lives, and the importance of the local network that allows its widespread distribution right into our individual homes. Donations of 42 computers have been made to schools, worth over €20,000. In 2013, 25 classes and 610 children took part. • Secondary schools, New energy for your holidays. Upper school students were asked to explore the fundamental role played by energy in the economy and


tourism, and to compare experiences • and best practices with regard to environmental sustainability in Italy and abroad using documents discussed in class. The project involved around 800 students, 13 schools and 38 classes • Secondary schools, Special projects. 91 students at the A.Volta – F. Fellini secondary-level art school and Luigi Einaudi professional business school studying Fashion-Design, Audiovisual Multimedia and Advertising Graphics were encouraged to study and develop some new corporate communication ideas.

Universities and research institutes. Thanks to cooperation and partnerships with universities and research institutes, SGR Group is actively involved in research projects on energy and the environment, including The sustainability report and corporate institutionalist theory: internal organisational innovation and impact on the local area, carried out by the Rimini Faculty of Economics and the Urbino Faculty of Economics.

5,323

PROJECT ENERGIA-IA-O

student involved in educational projects

Gruppo SGR | 2014 Sustainability Report – summary

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Financial results

Human resources

Customers

Environment

Local community

Foreign market

MY MARKET IS

Who we are

Social projects • My market is. A small weekly farmers’ market of local agricultural produce set up and organised by SGR Group in conjunction with the trade associations Coldiretti and CIA and sponsored by the Municipality of Rimini. It is very popular with the entire local community, and every Thursday morning the company forecourt is filled with people buying local produce. • 10th edition of the Smile Dinner. A summer event in which the city of Rimini takes part with interest and motivation. The proceeds from the evening, €17,156, were split equally between three humanitarian associations: the Khulna mission in Bangladesh, Guandumehhy mission in Tanzania and the Associazione Crescere Insieme in Rimini, a charity that brings together parents of children with Down’s syndrome. 26

Culture and healthcare projects In this context SGR focuses on research and cultural projects that are typical of the local area, and sometimes become relevant on a national and international level. Of particular interest to the local community are the projects to aid the charity Rimini Solidale Onlus and the cancer research institute Istituto Oncologico Romagnolo. In 2014, cultural projects included: restoration of the theatre in Mercato Saraceno, the Paolo Volponi literary prize, the Valmarecchia Theatre Network, the Plautus Festival, the Meeting for Friendship between Peoples, Pathways of Europe and the Amarcort Film Festival. Support was also provided for the competition Young Reporters in the Classroom, an initiative organised by the newspaper Il Resto del Carlino for middle school students.


Social projects - €

2012

2013

2014

Sponsorships

408,751

262,872

227,004

Donations

52,137

37,271

37,445

€264,449

in sponsorships and donations

TRIATHLON ATHLETES

Sports projects The most immediate reference to the values of loyalty and transparency comes from the world of sport, with which the company has always maintained a lively interest. Some of the most important partnerships have been with Basket Angels Santarcangelo, T.D.S.G. Rimini (Triathlon and Duathlon), Rimini football club AC Rimini 1912, Crabs Rimini Basket and other, smaller teams. Support has also been provided to the fifth edition of Arco in Danza, a programme of 15 evenings dedicated to dance, at which some of the best pupils from the dance schools located throughout the region performed.

Gruppo SGR | 2014 Sustainability Report – summary

27


Who we are

Financial results

Human resources

Customers

Environment

Local community

Other SGR activities The SGR Conference Centre and Quartopiano Suite Restaurant are diversified business activities that in recent years have proved to be powerful in developing relationships and interaction.

168

CONFERENCE CENTRE

events at the Conference Centre involving around 40,000 participants

28

Foreign market


Gruppo SGR | 2014 Sustainability Report – summary

29

CHARITY DINNER

EMILIA & ROMAGNA DINNER: COOKING AT THE EXPO


Who we are

Financial results

Human resources

Customers

Environment

Local community

Foreign market

Bulgaria: Citygas and Technoterm In 2004, the frontiers of the foreign market opened for SGR Group. At present, the network extends for 708 km with revenues of more than â‚Ź30 million.

The company mainly operates in central and southern Bulgaria, where the gas distribution network is located and sales management takes place. The company’s mission is to encourage the use of natural

gas as an energy source with a low environmental impact in a country where it is only used by 2.5% of households compared with a European average of 55%.

39

municipalities - gas distribution and sales

â‚Ź31.2 million revenues

71

employees

30


WORKS IN CIPRAN

71 million m3 of gas sold

In 2014, customers numbered 1,757, a further increase since 2013, with the biggest growth among domestic customers, which increased from 889 in 2013 to 1,212 in 2014.

Gruppo SGR | 2014 Sustainability Report – summary

31


Via Chiabrera 34D Rimini, Italy t. +39 0541 303030 fax +39 0541 380344 www.gasrimini.it www.sgrservizi.it

The full version of the Report is available from the website: http://www.gasrimini.it/bds/

Editorial project, art design, graphics and layout: SGR Communication and Marketing Office Editors: Sustainability Office, SGR Communication and Marketing Office Photographs: Alessandro Giovanelli English translation by Sally Winch for Aprimondo di Claudia Ricci


2014 Sustainability Report Overview  
2014 Sustainability Report Overview  
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