Consolidated Annual Report 2015
Quality and certifications The reason for the existence of organizations comes from its Mission, which should be framed by values that lead to a responsible performance at social, economic, financial, ethical and technological level. In summary, it must convey confidence in relations with stakeholders. Organizations exist as have customers, so their confidence is very important to us. The dst group permanently affixed on continuous improvement, working every day to increase productivity, quality, eliminating the cost of non-quality. Understanding what customers want and provide him with products and services that meet their expectations is the primary focus of the organization's quality management. The dst group leadership provides, at all levels, the conditions for commitment of people to achieve the organization's objectives, it is necessary that these act as a whole, know and understand the purpose and direction of the organization and at the same time , feel supported and encouraged in their pursuit. It is essential for the organization that people are competent and committed to deliver value, constantly looking for the best results. In addition to the relationship with customers, the relationship with suppliers is also very important, as it must be based on a spirit of cooperation to promote the commitment of both in the quality of the final product or service. The dst group sees its suppliers as a key part of its development, and has set up procedures to evaluate and select, so that they can increase their level of quality in order to meet the level of demand that the dst group calls. The strong commercial competition, competitiveness and profitability make dst group increasingly invest in rules and good construction practices, qualifications of its human resources and appropriate technological facilities. dst group objectives are consistent with the current management policy, with clear and measurable indicators and targets, providing a periodic review leading to an action plan implementation capable to define and detect improvement opportunities. The concern for quality starts in budgeting. Quality Plans drawn up for tender are made with the accuracy required so that, in the project implementation phase, customer requirements and rules applied to the sector are fulfilled and, on the other hand, customers’ expectations are always exceeded. In the year 2015, 89 quality plans for tenders were drown up for public competitions. Strengthening the culture of innovation supported by an enhanced creativity, surveillance, production and knowledge are also fundamental purposes for the sustainability of dst group. dst - sgps, s.a.
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