Here it is – the May edition of Outsourcing&More, where our main interview we run with Laisvis Makulis – the Head of Business Services Team at Invest Lithuania. You can also read the interview with Rafal Olejniczak, Head of 3M GBS, where we talk about process excellence. In SSC Lions section you can find a story about Elopak’s SSC in Warsaw but also another feuilleton of Tom Quigley, this time focused on good quality content.