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Social Performance Social Performance Management is the process of planning, managing and monitoring the social effects on stakeholders (both positive and negative) of a planned project. Social Performance is increasingly becoming a priority as developers and operators of major projects become more sensitive to the risks of community dissatisfaction, impacts on indigenous communities, labour and human rights issues etc. Poor social performance can result in severe commercial and human consequences.

“ The core in the Social Impact Assessment is to minimize the negative impact and enhance the opportunities in close relation with the local community. Rikke Carlsen, Social Performance Expert, Grontmij


Socio-economic baseline characterisation


Social impact assessment process including health impact assessment and human right impact assessment


Stakeholder analysis and public engagement strategies


Social and environmental due diligence


Gender sensitive analysis

· Social performance management and monitoring plans


Community development and capacity building initiatives


Community investment strategy


Resettlement policy frameworks and resettlement action plans


Stakeholder engagement is the basis for building strong relationships that are essential for the successful management of a project’s social and environmental impacts.

We ensure that stakeholder engagement is carried out as an on-going process where the nature, frequency, and level of effort of stakeholder engagement depend on the project’s risks and adverse impacts.

“ Grontmij has via its involvement and insight in the local community in Greenland as well as with the use of participatory approaches during stakeholder workshops for the SIA scoping process,

created the basis for a very good stakeholder dialogue and future cooperation with the stakeholders and BMP in the further development of our mining project.

Shaun Bunn, Chief Operation Officer at GME Ltd.


Land acquisition, compensation and resettlement are part of many large-scale projects posing significant risk of conflict with local stakeholders if not managed well. We advise you on the development of resettlement action plans ensuring that the process is well managed to minimise potential risks. This includes focus on stakeholder engagement, plans specifying eligibility, compensation, replacement of housing and assistance to people affected, as well as the restoration of displaced households’ livelihoods.


Traditional Living Indigenous peoples have in many cases limited capacity to defend their rights to, and interests in, lands and natural and cultural resources, which could reduce their ability to participate in and benefit from development. We ensure engagement and consultation of indigenous peoples by use of participatory cultural sensitive approaches and techniques, in order for the people to benefit most of the project related activities.


Our role is to facilitate the dialogue between the community and the project developer/operator in order to understand each other’s positions, needs and challenges, and identity opportunities and sustainable solutions. Heidi Hjorth, Social Performance Expert, Grontmij

Many projects have positive impact on local employment, business opportunities and capacity development through increased focus on training. At the same time projects increasingly face challenges related to labour and working conditions e.g. when using migrant labour or hiring through contractors. We ensure that the projects labour and working conditions are in line with international standards such as the Human Rights Bill and ILO conventions. We advise you on the design of human resources policies, procedures and standards to meet these requirements, ensuring that adverse human rights impacts are mitigated.

LIVELIHOODS, Livelihoods,

LABOUR Labour ANDworking WORKING CONDITIONS and conditions

Public Services


Public service and infrastructure are a prerequisite for development and growth. We facilitate the dialogue with the community to identify the opportunities, from the project infrastructure and we advise project developers to build on existing service and infrastructure to create long-term sustainable solutions.




HEALTH and Safety

Community health and safety are likely to be impacted positively or negatively from project activities. Most health impacts can be mitigated and/or managed through continuously focus on improving the health profiles of project affected communities.

We ensure that an assessment of community health and safety impacts are based on best locally available information on the health profile of local communities. We advise you on initiatives to be taken to reduce risks related to both communicable and non-communicable health, and how these can build on existing local and/or national campaigns.

International Standards Depending on the source of project finance, projects are faced with different requirements to document social performance. We ensure that your social performance is benchmarked against the International Finance Cooperation (IFC) performance standards or other relevant financial standards. We advise you on implementing the UN Guiding Principle on Business and Human Rights in your business and always work with reference to best practises within the field of social performance.

Contact us Grontmij A/S Granskoven 8 2600 Glostrup Denmark Rikke Carlsen +45 2723 4620 Heidi Hjorth +45 2723 6038

Photographs by Mads Pihl. All photos are from Greenland where Grontmij have carried out Social Impact Assessments of several mining projects. Layout by Siri Carlslund

Manage the Risk  
Manage the Risk