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Product Description

Domain:

Business Architecture & Design

Capability:

Business Realisation

Business Realisation

Context Business Realisation forms part of the Business Architecture & Design domain. Description The business realisation capability translates the required changes ('deltas') to the operating model into programme deliverables, together with their host projects and workstreams.

Delta Clustering

Techniques The business realisation portfolio includes the following elements: •

Delta Clustering

Delta Assigning

Delta Tranching

Delta Mapping Delta Assigning

Application The business realisation is addressed at the front-end of the programme/development lifecycle during the programme formation stage. Benefits By clearly and accurately translating the required operational deltas into project deliverables, Business Realisation ensures that the transformation programme's constituent workstreams and projects deliver all the mandated aspects of the future operating model. Delta Tranching

Delta Mapping

© 2008 Systems in Context Ltd

1

1st September 2009


Product Description

Domain:

Business Architecture & Design

Capability:

Business Realisation

Technique:

Delta Clustering

Business Realisation

Context Delta Clustering forms part of the Business Realisation capability within Business Architecture & Design. Delta Cluster Map

Description #

The delta clustering describes the grouping of operational deltas into logical sets, based upon their business relationships and dependencies. The related components for each operational cluster are identified and mapped.

Cluster

Unit

Segment

Delta

Tranche

Channel

Indirect

D

2

Medium

Post

D

2

3

Medium

Fax

D

2

4

IT Application

CIT (BO)

D

2

IT Application

NIT (BO)

C

2

1 2

A

Corp.

Component

NA

Corp.

NA

SME

Medium

Telephony

M

1

NA

SME

Org. Unit

Contact Centre

D

1

NA

SME

MI

SS-CC

D

1

IT Application

SIT (BO)

D

2

IT Application

NIT (BO)

C

2

Medium

Post

D

3

Medium

Fax

D

3

Medium

Web

C

3

IT Application

NIT (FO)

C

3

15

Medium

Face-to-Face

M

2

16

Medium

Telephony

M

2

Org. Unit

Corp Sales

D

2

18

Org. Unit

New Sales

C

2

19

IT Application

CIT (BO)

D

3

IT Application

NIT (BO)

C

3

Medium

Web

C

3

IT Application

NIT (FO)

C

3

Medium

E-mail

D

1

IT Application

SME E-mail

D

1

Org. Unit

Contact Centre

D

1

MI

SS-CC

D

1

27

Medium

Telephony

M

2

28

Medium

Post

M

2

Medium

Fax

M

2

30

Org. Unit

SME Sales

D

2

31

Org. Unit

New Sales

C

2

Key:

32

Medium

Post

D

3

A = NA (Corp.) Indirect Channel Withdrawal; B = NA (Corp.) Sales IT Migration;

33

Medium

Fax

D

3

C = NA (SME) Contact Centre Withdrawal; D = NA (SME) Sales IT Migration;

34

IT Application

SIT (BO)

D

3

E = NA (SME) Medium Rationalisation; F = NA (SME) Web Medium Introduction;

35

IT Application

NIT (BO)

C

3

G = E&A (Corp.) Sales Reorganisation; H = E&A (Corp.) Sales IT Migration;

36

Medium

Web

C

3

I = E&A (Corp.) Web Medium Introduction; J = E&A (SME) E-mail Medium Withdrawal;

37

IT Application

NIT (FO)

C

3

5

Tools

B

NA

Element

6 7

The delta clustering tool set includes the following elements:

C

8 9

Delta Cluster Map

10

Delta Cluster Table

11 12 13

Application

14

Delta Clustering is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling.

17

20

Benefits

21

The delta clustering ensures that the dependencies between the various operational deltas are fully understood and clearly communicated before they are formed into workstream and project deliverables.

22 23 24 25 26

29

D

E

F

G

NA

NA

NA

E&A

SME

SME

SME

Corp.

H

E&A

Corp.

I

E&A

Corp.

J

K

L

M

N

E&A

E&A

E&A

E&A

E&A

SME

SME

SME

SME

SME

O

E&A

SME

K = E&A (SME) Contact Centre Withdrawal; L = E&A (SME) Sales Reorganisation;

38

P

E&A

(All)

Org. Unit

New Sales

C

2

M = E&A (SME) Medium Rationalisation; N = E&A (SME) Sales IT Migration

39

Q

Centre

(All)

IT Application

New IT (BO)

C

2

O = E&A Web Medium Introduction; P = E&A New Sales Organisation;

40

IT Application

NIT (FO)

C

3

API

NIT(FO)-NIT(BO)

C

3

41

Q = New IT Sales Implementation; R = Web Platform Implementation

R

Centre

(All)

Delta Cluster Table © 2008 Systems in Context Ltd

2

1st September 2009


Product Description

Domain:

Business Architecture & Design

Capability:

Business Realisation

Technique:

Delta Assigning

Business Realisation

Context Delta Assigning forms part of the Business Realisation capability within Business Architecture & Design. Description The delta assigning describes the allocation of the specified operational deltas to delivery projects and workstreams. The underlying operational components, together with the nature of their delta, (decommission, commission, or modification), are mapped to their assigned delivery vehicle. Tools The delta assigning tool set includes the following elements: •

End-to-End Assignment Map

End-to-End Assignment Table

Tranche Assignment Map

Tranche Assignment Table

End-to-End Assignment Map

Application Delta Assigning is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling. Benefits The delta assigning ensures that each required change to the operating model has an 'owner', (in terms of its delivery), and that there are no 'orphan' operational deltas, deliverable duplications, or project overlaps. Tranche Assignment Table

© 2008 Systems in Context Ltd

3

1st September 2009


Product Description

Domain:

Business Architecture & Design

Capability:

Business Realisation

Technique:

Delta Tranching

Business Realisation

Context Delta Tranching forms part of the Business Realisation capability within Business Architecture & Design. Description The delta assigning describes the allocation of the specified operational deltas to the appropriate programme tranche. The underlying operational components, together with the nature of their delta, (decommission, commission, or modification), are mapped to their assigned tranche, (if necessary, via the specified delta cluster). Tools The delta tranching tool set includes the following elements: •

Delta Tranching Map

Delta Tranching Table

Delta Tranching Map

BU NA

Cluster Cntct. Cntr. W/d.

Project

Tr. 1

Tr. 2

Tr. 3

NA Sales Function Re-org. NA Sales Channel Ration.

Application Delta Tranching is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling.

EA

Indirect Ch. W/d.

NA Sales Channel Ration.

Sales IT Rep.

Corporate Sales IT Ration.

E-mail Ch. W/d.

E&A E-mail Platform E-o-L

Cntct. Cntr. W/d.

E&A Sales Channel Ration. E&A Sales Function Re-org.

Benefits

Sales Fun. Re-org. E&A Sales Channel Ration.

The delta clustering ensures that the required changes to the operating model are delivered in the optimal order, (with regard to their impacts and dependencies), and that each post-tranche state is feasible and stable operationally.

E&A Sales Function Re-org. Sales IT Rep. Cntr. Web Ch. Intro.

Corporate Sales IT Ration. Corp. Web Platform Intro

Delta Tranching Table

© 2008 Systems in Context Ltd

4

1st September 2009


Product Description

Domain:

Business Architecture & Design

Capability:

Business Realisation

Technique:

Delta Mapping

Business Realisation

Context Delta Mapping forms part of the Business Realisation capability within Business Architecture & Design. Description The delta mapping cross-references the specified operational deltas to the assigned project or workstream. The underlying operational components, together with the nature of their delta, (decommission, commission, or modification), are mapped to their allocated delivery vehicle. Tools The delta mapping tool set includes the following elements: •

Delta-to-Project Table

•

Project-to-Delta Table

Application Delta Mapping is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling. Benefits The delta mapping verifies that the required changes to the operating model are accurately and comprehensively translated into workstream and project deliverables, and that there are no gaps, overlaps, or cross-overs.

Delta-to-Project Table

Š 2008 Systems in Context Ltd

5

1st September 2009


6. Business Realisation  

Product description of blueprinting capability: Business Realisation

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