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DISCUSSION PAPER JUNE 2018

KEY TRENDS SHAPING WORKSPACE DESIGN


DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

ABOUT THE AUTHOR

AT GRAY PUKSAND, MARIA’S PRIMARY RESPONSIBILITY IS TO DELIVER RELEVANT, INNOVATIVE AND INTELLIGENT DESIGN SOLUTIONS THAT DELIVER RESULTS AND EXCEED EXPECTATIONS.

Maria has over 20 years’ experience working on interior design, retail design to brand and customer experience projects. Maria has worked in leading international brand and retail agencies from luxury, fashion, leisure, workspace, beauty, financial services and technology. As a strategic, creative thinker, Maria can move from strategy to creative solutions via insights, research and brainstorms to uncover the ‘big idea’. As a creative leader, Maria inspires teams of varying disciplines to distill the brand essence in order to deliver creative solutions that deliver results for clients.

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GRAY PUKSAND


DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

KEY TRENDS SHAPING WORKSPACE DESIGN

The history of work is a long one, but the incredible rate of progress in the last 200 years could never have been predicted. Gray Puksand Director of Interior Design Brisbane, Maria Correia discusses the next phase of work – and by extension, human existence – that is already upon us, and how we as designers adapt, harness, and facilitate the changes presents our greatest professional challenge.

“WORK SPARES US FROM THREE EVILS: BOREDOM, VICE, AND NEED.” – VOLTAIRE

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DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

THE HISTORY THERE HAVE BEEN FOUR PRIMARY WORKFORCE REVOLUTIONS:

1.0 THE INDUSTRIAL REVOLUTION A fundamental change, and the trigger to future phases, as mechanisation moved workers from the land and into factories.

2.0 MASS PRODUCTION The production line and new mass production methods meant we could develop modern products to reduce the amount of labour in the home.

"FOR THE FIRST TIME IN HISTORY, WE HAVE FOUR GENERATIONS IN THE WORKFORCE. EACH GENERATION HAS DIFFERENT CULTURAL BACKGROUNDS, GOALS, LIFE INFLUENCES AND BEHAVIOURS." – STEELCASE, 360 MAGAZINE, ISSUE 66

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3.0 COMPUTER AND AUTOMATION With the advent of powerful computers and automation technology, the factory floor workforce became less focussed on handson manufacturing. Systems were created that meant skills in computing and engineering – knowledge-based professions – were in higher demand than manual labour.


DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

This video explains this latest revolution, and discusses the potential. Whilst it is very optimistic, and probably a way off, it informs everything we do today, and the way we should be thinking as designers.

4.0 CYBER SYSTEMS We are now entering a new phase of work – and human existence – where digital, physical, and biological systems come together to further shift our roles as workers.

NOW + FUTURE THE CONVERGENCE A CONNECTED EXPERIENCE

PRESCIENT

PRESCIENT

BUILDING

DISCONNECTED EXPERIENCE DISTINCT SEPARATE ENTITIES

WORKPLACE

BUILDING

WORKPLACE

CONNECTED EXPERIENCE CONNECTING PRESCIENT, BUILDING AND WORKPLACE

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DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

THE CHALLENGES “THERE ARE HUGE CHALLENGES AND GREAT INNOVATION COMING,” CORREIA SAYS. “HOW DO WE DEFINE WORK, WITH ALL THESE NEW TECHNOLOGIES, AND HOW DO WE AS DESIGNERS DEFINE OUR PLACE?”

Workers are time poor, we’re trying to retain a level of wellness while our cities are growing rapidly. Along with this, we’re experiencing a changing of the gender roles, having a significant impact on our lives and work. Technology is playing a pivotal role, and we’re living longer as well; and with that we’re becoming more conscious of our health and how we sustain it. Some of the key challenges include the following;

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COLLABORATION AND COMMUNICATION When you look at all those technologies and the blurring of the boundaries between machine and human, it really is about crossing disciplines, that’s how we create new solutions. By breaking down silos, and becoming better communicators, workers will be more adaptable and better prepared to re-imagine the world.

TIME “We’ve got to look at efficiency versus output, and be a bit smarter about how we use our time,” Correia says. As the lines between ‘work time’ and the rest of our lives blur, we need to understand how the workplace – or lack thereof – can impact upon the ways workers spend their time.


DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

TRADITIONALISTS

12% GEN Y + MILLENNIALS

34% BABY BOOMERS

33% GENERATION X

21%

HEALTH AND WELLBEING We’re living longer, but we’re also better understanding our limitations. As part of this, mental health is becoming more of a focus. Wellness is no longer a personal driver, it is an organisational driver, and a community driver. Happy, healthy workers make for happy, healthy companies.

PURPOSE As we move into the future, having a sense of purpose becomes increasingly important for work. People are becoming aware that it’s not just about making money, although that’s an important aspect, and the millennial generation will be looking at developing a sense of purpose and giving back. Companies who acknowledge this need will retain staff and, ultimately, stay relevant and grow.

MULTI-GENERATIONAL WORKPLACES “From a workforce point of view, for the first time in history we have a true multigenerational workforce,” Correia highlights. These new multi-generational workforces are necessitating flexibility, adaptability, and cross-generational communication skills. These are no small challenges.

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DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

LOOKING TOWARDS TECHNOLOGY

With the boom in technology companies has come a lot of money. Companies like Google and Facebook began by creating ‘quirky’, fun office spaces. They’ve quickly learnt that staff wellbeing is about a lot more than a slippery slide and a ball pit. There’s a new focus on employee wellness, true collaboration, and a corporate contribution to the cities and communities in which they’re based.

WHAT WE CAN LEARN?

THE VISION

Community building – businesses are moving beyond their workforce community and into the wider community.

Workplaces currently have three zones: the Precinct, the Building, and the Workspace. The huge challenges ahead and great innovations coming will require a greater emphasis on collaboration and creative thinking.

Culture – businesses are really investing in discovering and fostering a positive work culture. Our role as designers is creating spaces to help them achieve that, and figuring out how to harness it. Collaboration – as designers, we can learn from examples such as the Google Mountain View project. A collaborative approach to design – not just designing collaborative spaces – could open up opportunities and make us more competitive.

This video explores Google’s approach to their ‘campus’ designs. There is a real focus on collaboration between Heatherwick Studio, BIG and Google itself.

"CULTURE IS SO INCREDIBLY IMPORTANT BECAUSE IT IS THE FOUNDATION FOR ALL FUTURE INNOVATION" – BRIAN CHESKY, FOUNDER AIRBNB

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Connecting all three zones to create more of a connected experience will be critical to drive this future innovation and it’s what we do as a practice.


DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

DISCUSSION POINTS

CULTURAL CHANGE

CULTURAL DRIVERS

LEGACY

As designers, we understand where workplaces are headed, but the culture of the businesses we design for hasn’t necessarily changed to a point where they can accept it.

While the benefits of new working styles – ABW, remote working – can include reduced costs and increased efficiencies, this cannot be the driver. Workers – and particularly Millennials – are already cynical when it comes to an organisations motivations. This means there needs to be a true appetite for employee wellness, creativity, and community.

We’re not there yet. While the vision of a more connected world is within our sights, the vast majority of businesses are operating in a 3.0 mindset. As we adjust to the next phase, the challenges we face as designers is to understand our clients’ needs, accommodate them, but also allow for the future and promote cultural change.

“Unfortunately for us, it’s not build it and they will come. We actually need to uncover the needs of the business and what they want; and then build a physical space to support that. If the culture doesn’t match the physical space, then the space will fail.”

“If we don’t collaborate and start thinking creatively, finding creative solutions, then we will end up having a robotic approach, producing the same things the same ways. The future of work for us is coming up with those new ideas, because the robots can’t do that, we do that. It’s instilling that thinking into the workforce, rather than ‘we’re saving money’.”

TECHNOLOGY The impacts of technologies such as autonomous cars and the Hyperloop are still unknown, but for designers they have the potential to totally disrupt our industry. We must stay ahead of technologies, while also understanding that our humanness is universal, and something we hold dear. The workplaces of the future will be defined not by their technology, but by their humanity.

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ARKET

CONTACT MELBOURNE 3/577 Little Bourke Street, Melbourne VIC 3000 +61 3 9221 0999 melbourne@graypuksand.com.au

SYDNEY 1/156 Clarence Street, Sydney NSW 2000 +61 2 9247 9422 sydney@graypuksand.com.au

BRISBANE 2/172 Robertson Street, Fortitude Valley QLD 4006 +61 7 3839 5600 brisbane@graypuksand.com.au

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DISCUSSION PAPER KEY TRENDS SHAPING WORKSPACE DESIGN

©2018 GRAY PUKSAND

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Gray Puksand – Key Trends Shaping Workspace Design  

Discussion Paper – Maria Correia

Gray Puksand – Key Trends Shaping Workspace Design  

Discussion Paper – Maria Correia