InCharge West TN Medical News
HEALTH CARE 2019
INSIDE: The leaders focused on improving rural healthcare in West Tennessee.
Healthcare that covers West Tennessee.
West Tennessee Healthcare is entrusted with the health of over half a million people across a 19-county region. We proudly serve our area through more than 90 locations—including the region’s only certiﬁed stroke and cancer centers. It’s the care West Tennesseans trust, and it’s always nearby.
The Care You Trust, Right Here.
InCharge HEALTHCARE 2019 West TN Medical News
HEALTH CARE 2019
PUBLISHER’S NOTE Publisher Pamela Z. Haskins Editor Pepper Jeter email@example.com Photographer Kristina Only Creative Director Susan Graham Graphic Designers Susan Graham Katy Barrett-Alley West TN Medical News is now privately and locally owned by Ziggy Productions, LLC. P O Box 1842 Memphis, TN 38101- 1842 President: Pamela Z. Haskins Vice President: Patrick Rains www.WestTNMedicalNews.com Twitter @WestTNMedNews
InCharge West TN Medical News
HEALTH CARE 2019
Greetings West Tennessee Medical News readers and welcome to this new edition of our annual InCharge magazine. As 2018 comes to a close, we chose to focus on the plight of leaders across the West Tennessee region – improving rural healthcare. We are spotlighting an entire directory of those healthcare executives and honoring four of them on our 2019 cover. The ones listed throughout the next few pages and those on the cover who represent all four corners of West Tennessee are making an impact on this region’s care delivery. I salute them all and am delighted to introduce you to our 2019 Cover Honorees: This is not Nick Lewis’s first time on the cover of our InCharge magazine. He was on one of our first covers and he’s also been featured in our Healthcare Leader profile. Nick is one of the most respected leaders in the state, who is running a 66-year-old hospital in a very rural area on the eastern side of West Tennessee. I understand that this time of year, because he sports a white beard, he’s also known and seen around town as St. Nick aka . . . Santa Claus. Amy Garner is an executive with a full plate, being both the chief compliance officer and communications officer for West Tennessee Health Care, the largest employer in the region. The organization grew even larger during the past year with the acquisition of the Tennova West Hospitals. Amy is well-educated, experienced and capable of mastering anything she sets her mind to. We are happy to recognize her here. Barry Bondurant is a steadfast leader at Baptist Memorial Hospital in Union City, a 137 bed hospital so far north in West Tennessee that it serves western Kentucky as well. The hospital also boasts a 13,000 square foot cancer facility and a wellness center, which is no surprise since its leader has a master’s degree in exercise and sports medicine. I’m a firm believer that life is better when you have a good nurse on board, and Neely Ashby is certainly that. After proving herself as a leader in many roles at Henry County Medical Center in Paris, Neely was recently named chief nursing officer for the hospital. Congratulations Neely and I’m glad to have you on board here! I hope you’ll read the cover story that follows and learn what these four outstanding leaders have to say about rural healthcare. We put a lot of care and consideration into putting this directory together, but if you know of a healthcare leader in the West Tennessee area that deserves recognition, please let us know. Thank you for reading West Tennessee Medical News and I look forward to receiving your comments and feedback.
INSIDE: An updated list of West Tennessee’s top healthcare leaders and interview with our 2019 cover people!
ON THE COVER
Nick Lewis, Amy Garner, Skipper Bondurant, Neely Ashby Cover photo by Kristina Only
Pamela Z. Haskins Publisher firstname.lastname@example.org
West TN Medical News 3
InCharge HEALTHCARE 2019
Snapshot of Today with a Vision for Tomorrow
Healthcare leaders across West Tennessee focusing on future challenges. By SUZANNE BOYD Challenges abound in the world of healthcare. While many of the issues are the same across the country, unfortunately, they seem to have a greater impact on hospitals in rural areas. Tennessee ranks second only to Texas in its rate of hospital closures. West Tennessee ranks first in the state for closures compared to East or Middle Tennessee. A multitude of factors contribute to that ranking. As we approach the New Year, West Tennessee Medical
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News asked four healthcare leaders across the region for their take on the current environment as well as what may lie ahead. Regardless of location, healthcare providers are being asked to do more with less reimbursement. All four healthcare leaders agreed that keeping up with expensive technologies, and equipment, as well as recruiting and retaining qualified staff in rural areas will continue to be a challenge. “Nationally and locally, I believe that we will continue to see pressure
by private payers and governmental healthcare programs to drive cost down and reduce reimbursement to providers. I also believe that lack of access to care is going to continue to be a threat to the healthcare of our populations, due to lack of providers or lack of transportation or other social issues,” said Amy Garner, chief compliance and communications officer for West Tennessee Healthcare, which operates seven hospitals across the region. “Geographically, patients have to drive farther distances to
InCharge HEALTHCARE 2019
larger cities to see specialists. It is critical that we make sure that we are providing services in the communities where people live and work. This can be challenging because of the cost of providing services to smaller populations.” “Reimbursement is difficult for board members, a lot of management and staff to understand. Healthcare reimbursement is complicated,” said Nick Lewis, administrator and CEO at Hardin County Medical Center in Savannah. “Every day the top leaders in our healthcare organizations struggle to ensure federal and state programs provide reasonable reimbursement with a well thought out methodology.” “We continue to have to look at ways to trim costs without harming our ability to care for our communities. Healthcare costs are continuing to rise and this will
continue to place a significant burden on our healthcare systems. These costs continue to rise past the rate of inflation and the projections indicate that this trend is not going to go the other way any time soon,” said Skipper Bondurant, administrator and CFO, Baptist Memorial Hospital – Union City. “The actuary at the Centers for Medicare and Medicaid Services estimates that aggregate healthcare spending in the United States will grow at an average annual rate of 5.8 percent from 2015 through 2025, or 1.3 percentage points higher than the expected annual increase in the gross domestic product. If this continues at this rate we will continue to see hospitals in our state struggle to stay open.” “Recruiting and retaining talented, patient-centered clinical staff is a very real challenge in West Tennessee. The number of people
choosing to enter the nursing profession is not growing fast enough to meet the demands of the market, especially considering the number of nurses reaching retirement age. At Henry County Medical Center, we offer a sign-on bonus, tuition reimbursement, and student loan forgiveness in an effort to attract new nurses to our rural hospital,” said Neely Ashby, CNO for Henry County Medical Center in Paris. “After successful recruitment, retaining those employees is the next hurdle we must tackle. To improve retention, we are working diligently within nursing administration to build comradery within our nursing units while promoting teamwork throughout the organization.” Facing these challenges means having a solid strategy and being innovative in those strategies. “Strategies evolve and do change
West TN Medical News 5
InCharge HEALTHCARE 2019 over time and some of the ones we have used for years in healthcare still apply today, and some do not,” said Bondurant. “One of those currently going through this cycle is healthcare acquisitions of existing practices. There is no question that healthcare systems have to own practices these days, but the main question is what kind of practices to own and how do you manage them efficiently.” “Healthcare has moved through a wave of changes,” said Lewis. “Every few years, we need to retool ourselves to adapt to market demands. If you’re not adapting to the market, you’re not going to be in for the “long haul.” I would caution rural providers in being the first adopters of any market forces in rural communities because of the potential downside risk.” “In my opinion there is no single strategy for the future and it takes a baseline of strategies that will evolve over time. This evolution is produced because of the very talented people in our organizations that consistently look at ways to improve. We cannot simple sit back and implement a strategy and say this will work for the long run and never seek ways to improve it,” said Bondurant. “Here at Baptist, we call this way of thinking the Baptist Management System. We understand we have a solid core, but we use the Baptist Management System to test new ideas and concepts so that we can improve our processes and be better for our patients.” “There are strategies that make sense in rural areas where there are not as many choices or providers,” said Garner. “One of the strategies that is working in rural areas is using telemedicine in behavioral health to connect patients in emergency departments with behavioral health professionals that may be miles away. I think this service will continue to expand to more specialties and locations in the future. “I do think we in the rural setting have to get a little more creative about how we deliver healthcare, said Bondurant. “Here at Baptist Union City we are really investing
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in tel-health programs and have recently started tele-stroke, tele-infectious disease, and teleeICU. These tele health programs allow us to take better care of our community through web-based protocols by connecting us with neurologists, infectious disease doctors, and intensivists. We normally would not be able to recruit these doctors here to Union City full time but with tele health we can have access to them at our finger tips. They can work with our on-site team to provide the care our patients need.” Collaboration is key say all four healthcare leaders. “It is extremely important to collaborate for the benefit of healthcare in West Tennessee, said Bondurant. “We are all in the business of taking care of patients and we are all in this boat together. The systems collaborate through our great Tennessee Hospital Association and our American Hospital Association. We have great leaders at both agencies who help support our efforts to advance the work of our hospitals and our efforts to care for the good citizens of Tennessee.” “Collaboration with other healthcare organizations and their leaders is imperative in this everchanging world of healthcare,” said Ashby. “The issues rural hospitals are facing are similar to those of most hospitals. Collaboration and networking are inexpensive ways to gain valuable information and insight into solving the challenges we face as leaders in healthcare.” “Working with other rural hospitals to provide needed services is very important for patients all over West Tennessee,” said Garner. “Additionally, working with organizations like the Tennessee Hospital Association, the American Hospital Association, and the Rural Health Association of Tennessee are just a few of the ways we communicate with each other and raise issues collectively.” “Acting with a single voice is critical to prompting any change. Legislators seek consensus on issues. It provides our legislators with a sense of course correction
on federal and state issues, if needed. We advocate through our state and national organizations such as the Tennessee Hospital Association, Hospital Alliance of Tennessee, Tennessee Rural Health Association, American Hospital Association and the National Rural Health Association,” said Lewis. “My role is to be a voice which helps ensure true rural healthcare providers are represented when changes in federal and state programs are on the table for discussion. The issue of getting other rural healthcare leaders to come forth representing their organization is key to not only for their organization but Hardin Medical Center. Being active at the federal and state level with our legislators. They need and want our involvement.” “Rural healthcare is always going to be a need in the smaller communities across the nation. I know we have some of the most talented and dedicated people at Baptist Union City and in all the hospitals in West Tennessee, and for that reason I know the future is secure,” said Lewis. “I believe healthcare is a calling, and that calling is the same in the rural setting as it is in the urban setting. We are all in this business to serve others and here at Baptist we get to live out our faith in service to our patients and in service to each other.” “The outlook for rural healthcare in West Tennessee is more important than ever for our hospital leaders, our employees, and citizens of our communities to get involved to ensure our lawmakers understand the important role rural hospitals have in our communities,” said Ashby. “Rural hospitals are often the largest employers in the community, provide ease of access to emergency care, and allow for care to be received close to home. The work will not be easy, but with diligence, collaboration, and constant planning we can be successful in continuing to provide high-quality healthcare to the citizens of our rural communities.”
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InCharge HEALTHCARE 2019
A Tim Adams Vice President of Hospital Services West Tennessee Healthcare 620 Skyline Dr Jackson, TN 38301 731-541-5000
www.wth.org Adams serves as Vice President of Hospital Services at West Tennessee Healthcare. He joined West Tennessee Healthcare in 1987 as a Safety Engineer with the Safety Department. Throughout his time with the health system, he has held various leadership positions including, Director of Safety, Security and Telecommunications; Director of Outpatient Services; Executive Director of West Tennessee Neurosciences and Spine and West Tennessee Rehabilitation Center. Adams has a BS in Chemistry from Lambuth University and an MBA in Business Management from Memphis State.
Mark H. Allen Chief Executive Officer The Jackson Clinic, P.A. 828 N. Parkway Jackson, TN 38305 731-422-0285
jacksonclinic.com Allen joined The Jackson Clinic in 2005 and was named the Chief Operating Officer in 2012. The Jackson Clinic has over 125 physicians practicing in 30 specialties and subspecialties. He is responsible for the operations of the clinic’s 12 locations across 4 counties and more than 500 employees. He is an active member of the American Medical Group Associations CEO Leadership Council as well as a member of the Medical Group Management Association.
Chip Anderson Chief Financial Officer/ Practice Administrator West Tennessee Bone & Joint Clinic, PC 1004 Cornerstone Drive Paris, TN 38242 731-644-0474
email@example.com Anderson has served as the practice administrator for the West Tennessee Bone and Joint Clinic - Paris office for 15 years. The first 12 years of his tenure with Bone & Joint Specialists prior to their merger with WTBJC in 2014. He received his Bachelor of Arts degree majoring in Management and Marketing at David Lipscomb University. Anderson is an alumnus of the University of Tennessee’s Weststar Leadership Program and a member of the American Association of Orthopedic Executives. He has also served in various capacities, including President of the Paris Henry County Chamber of Commerce.
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Neely Ashby Chief Nursing Officer Henry County Medical Center 301 Tyson Avenue Paris, TN 38242 731-644-8257
hcmc-tn.org Ashby began her career at HCMC as a nurse in 1996. She later joined the VA, but then returned home to Kentucky Lake Surgery Center. After HCMC’s purchase of the Surgery Center, Ashby led many health initiatives in our organization. She has served as Director of both the Surgery Center and Hospital Surgery. She has created, managed, or been involved with the areas of Pre-Admission Testing, Same Day Surgery, Nursing Leadership, and the Orthopedics Center of Excellence. Ashby is an RN and has a Masters in Nursing Leadership from Western Governor’s University.
Candie Atherton Executive Assistant/HR Manager West Tennessee Bone & Joint Clinic 24 Physicians Drive Jackson, TN 38305 731-410-2308
wbtjc.com Atherton joined West Tennessee Bone & Joint Clinic 2011 and currently serves as Executive Assistant and HR Manager for West Tennessee Bone & Joint Clinic and Physicians Surgery Center. Atherton received her Bachelor of Science in Organizational Leadership – Health Management from Union University. She served as President of the local West TN MGMA chapter in 2016 and remains an active member of the local, State and National MGMA Associations.
B Scott Barber Administrator West Tennessee Healthcare - Camden General Hospital 175 Hospital Drive Camden, TN 38320 731-593-6300
www.wth.org Barber became the administrator of Camden General Hospital in November, 2016. He earned both his Bachelor of Science in Science and Organizational Management and his Master in Business Administration from Bethel University. He comes to Camden General Hospital from Decatur County General Hospital where he served as the CEO. Barber also worked for AirEvac Lifeteam for fifteen years where he started as a Flight Paramedic and promoted to various positions with his last position in base development.
Donna Barfield Chief Nursing Officer West Tennessee Healthcare -Volunteer Hospital 161 Mt. Pelia Road Martin, TN 38237 731-588-3201
www.wth.org Barfield was appointed Chief Nursing Officer of Volunteer Hospital in December, 1996. She received her Associate of Arts degree in Nursing from the University of Tennessee at Martin, Bachelor of Science in Nursing from Memphis State University, and Master of Science Degree from Murray State University. Barfield has 36 years of experience in healthcare.
Jeff Blankenship, CPA Chief Financial Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Blankenship joined West Tennessee Healthcare in 1996 and has a BSBA from Union University and an MBA from the University of Memphis. Before assuming duties as Chief Financial Officer, his previous positions included Internal Auditor and Controller. Blankenship oversees West Tennessee Healthcare’s Revenue Strategies, Finance Accounting, Reimbursement, Managed Care, Internal Audit, Patient Financial Services, Employer Services, Health Partners, Materials Management and Strategic Development.
Darrell Blaylock Chief Executive Officer West Tennessee Healthcare -Volunteer Hospital 161 Mt. Pelia Road Martin, TN 38237 731-588-3201
www.wth.org Blaylock was named CEO of Volunteer Hospital in February of 2013. He previously served as CEO of McKenzie Regional Hospital from 2008 to 2013. Blaylock’s career in healthcare management spans nearly thirty years and includes hospital management in Florida, Illinois, Mississippi and Pennsylvania. Blaylock has a master’s degree in public administration from the University of Mississippi, a master’s degree in health science from Mississippi College and a bachelor’s degree from Delta State University.
InCharge HEALTHCARE 2019 Barry “Skipper” Bondurant CEO and Administrator Baptist Memorial Hospital-Union City 1201 Bishop St. Union City, TN 38261 731-884-8601
skipper.bondurant@ bmhcc.org Bondurant joined Baptist Memorial Hospital-Union City as administrator and CEO in 2012. Bondurant earned a bachelor’s degree in education from the University of Tennessee at Martin, a master’s degree in exercise and sports medicine from the University of Memphis and another master’s degree in business administration from Union University. He previously served as administrator and CEO of Baptist Memorial Hospital-Tipton and assistant administrator at Baptist Memorial Hospital-Union City.
Susan Breeden Chief Executive Officer and Administrator Baptist Memorial Hospital-Huntingdon 631 R.B. Wilson Drive Huntingdon, TN 38344 731-986-7280
susan.breeden@ bmhcc.org Breeden is administrator and CEO of Baptist Memorial Hospital-Huntingdon. She earned a bachelor’s degree from the University of Tennessee at Martin and began her career with Baptist in 1988 as business office director at Baptist Huntingdon. After a brief absence, Breeden returned in 1993 as administrative assistant and chief financial officer. Breeden was named associate administrator of the hospital in 1996 and was promoted to her current position the following year.
Lori Brown Chief Nursing Officer Baptist Memorial Hospital-Union City 1201 Bishop St. Union City, TN 38261 731-884-8621
Prior to being named CNO at Baptist Union City in 2011, Brown was the chief quality officer for Volunteer Community Hospital in Martin, Tennessee. She received her master’s degree in health administration from Kennedy-Western University in California.
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West TN Medical News 9
InCharge HEALTHCARE 2019
C Wendie Carlson Chief Human Resources Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Carlson joined West Tennessee Healthcare in 2012 with more than 20 years of progressive Human Resource leadership experience. She is the former Director of Human Resources Strategic Services at Baylor Health Care System and former Director of Human Resources at Baylor University Medical Center. Carlson has an MBA from the University of Dallas, and a BBA from the University of Texas at Arlington. She oversees Human Resources and Employee Health Services.
Lisa Casteel Chief Executive Officer Henry County Medical Center 301 Tyson Avenue Paris, TN, 38242 731-644-8478
firstname.lastname@example.org Casteel joined Henry County Medical Center in 2005 and has a BBA with a Major in Accounting from the University of Memphis and an MBA with a concentration in Health Administration from Bethel University. She is also a Certified Public Accountant. Before joining Henry County Medical Center she held the position of Controller and Compliance Officer for Gateway Medical Center in Clarksville, Tennessee and before that as Auditor for both KPMG in Nashville and Shreveport, LA, and Deloitte & Touche in Memphis. Casteel is an active member of the Tennessee Hospital Association and the Hospital Alliance of Tennessee. She is an alumni with the West Star Leadership Program, an active member with ParisLakeway Kiwanis, serves on the Tennessee Hospital Association Investment Committee Board, and a supporter of St. Jude Children’s Hospital in hopes for a cure to childhood cancer.
Reba Celsor Chief Executive Officer West Tennessee Healthcare – Dyersburg Hospital 400 E Tickle Street Dyersburg, TN 38024 731-285-2410
www.wth.org Celsor joined Dyersburg Hospital in early 2015, bringing more than 30 years of healthcare experience to the role. Celsor began her career as a registered nurse and progressed into leadership positions of increasing responsibility and ultimately
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executive leadership at hospitals in West Virginia, Florida, Kentucky and Tennessee. The delivery of compassionate and high quality patient care has remained her primary focus throughout her career. She received a master of business administration from Colorado Technical University, a bachelor’s degree in management and human resources from Trevecca Nazarene University in Nashville, and an associate’s degree in Applied Science of Nursing from the University of Kentucky-Hopkinsville Community College.
Mary Helen Cepparulo Administrator Jackson Urological Associates, PC 28 Medical Center Drive Jackson, TN 38301 731.427.9971
email@example.com Cepparulo has enjoyed the many challenges of office administrator for Jackson Urological Associates PC for over 25 years. With the many regulatory and technical changes through the years, she anticipates many more in the future. Mary Helen is a current member of Tennessee Medical Group Management Association. She has a strong belief that office administrators should network to maintain knowledge and share their experiences with newer healthcare administrators.
D Charles Dyer Chief Business Development Officer Henry County Medical Center 301 Tyson Avenue Paris, TN 38242 731-644-8257
hcmc-tn.org Dyer joined Henry County Medical Center in October 2003 as Director of Pharmacy services. He has a Doctor of Pharmacy degree Samford University in Birmingham, Alabama. Dyer expanded the pharmacy into both the retail market and long term care market for increased business and patient satisfaction. In 2018, he was promoted to the position of Chief Business Development Officer looking to expand current and future hospital business plans. He provides oversight of the following areas within the organization Pharmacy, Rehab Services, Durable Medical Equipment, Home Health, Hospice and Wound Care/HBO.
E Jon R. Ewing, MBA Chief Operations Officer Woman’s Clinic, P.A. 244 Coatsland Dr. Jackson, TN 38101 731-422-2292
womansclinicpa.com Ewing serves as Chief Operating Officer at the Woman’s Clinic for over 10 years. Ewing has served on many boards and had numerous leadership roles in the Jackson community. He is proud to be the leader of the Woman’s Clinic who has established a unique niche for women’s health in the community. He encourages the providers and staff to provide a level of unmatched service and truly live out the clinic motto of “One Woman at a Time.”
F Jeff Frieling Vice President/Chief Information Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Frieling joined West Tennessee Healthcare in 1989 and has held positions within the system including Administrative Director of West Tennessee Cancer Center, Administrator of Humboldt General Hospital and Director of Applications in Information Systems. He has degrees in Radiation Therapy, Operations Management, Business Management, a certificate in Healthcare Administration and is a Fellow in the American College of Healthcare Executives. He oversees Information Systems, IT Security, HIM, Bio-Med and the Laboratory Services.
G Amy Garner Vice President/ Chief Compliance & Communications Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Garner joined West Tennessee Healthcare in 1998. Previous positions with the system include Controller of Camden General Hospital, Controller of Milan General Hospital and Administrator of Camden General Hospital. She has a BSBA in Accounting, an MBA from Union University, and Executive Juris Doctor from Concord University
InCharge HEALTHCARE 2019 School of Law. She has a Certification in Health Care Compliance and is a Fellow of the Health Ethics Trust. Garner oversees Compliance, Privacy, IRB, Safety Engineering and Accreditation and Licensure, and Communications.
Dale Guffey Chief Financial Officer Henry County Medical Center 301 Tyson Avenue Paris, TN 38242 731-644-8931
firstname.lastname@example.org Guffey joined Henry County Medical Center in 2017 as the Chief Financial Officer, coming from Glasgow, KY, where he served as a Chief Financial Officer for TJ Samson Regional Health. Guffey has served as CFO at several hospitals and health systems including Quorum Health Resources, Health Management Associates, and HCA. Guffey received his Bachelor of Accounting Degree from Orlando College and his Bachelor of Business Administration in Management from Andrews University. Guffey participates in Strategic Planning, Physician Alignment, and Physician Practice Management Strategies. He has direct oversight of areas in Revenue Strategies and Revenue Cycle Management; Logistics and Materials Management; Health Information Management, and Technology Development; Accounting and Financial Reporting; and the Hospitalist Program. Guffey is a member of the Paris Rotary Club
Kelly Harden, DNSc, APRN, FNP-BC, FAANP Dean and Professor Union University School of Nursing 1050 Union University Dr. Jackson, TN 38305 731-661-5946 Harden is dean of Union University’s School of Nursing, which has graduate and undergraduate degree programs in Jackson, Germantown and Hendersonville, Tennessee. She came to Union in 2006 and still maintains active clinical practice one day per week in a Nurse Practitioner owned rural clinic. A Fellow of the American Association of Nurse Practitioners, Dr. Harden also is involved in professional and civic organizations on many levels. She is an active member of the Tennessee Nurse Association, serving as District Vice President in 2002; a member of the American Alliance of Nurse Practitioners, Sigma Theta Tau, and has served two terms as president of the West Tennessee Nurse Practitioner Alliance. She was chosen to receive a scholarship from the Beta Theta at Large Chapter of Sigma Theta Tau in 2005. Dr. Harden is a graduate of the Dyer County Leadership program and a member of Mensa International.
Parker Harris, MHA Chief Executive Officer and Administrator Baptist Memorial Hospital-Tipton 1995 Hwy. 51 South Covington, TN 38019 901-475-5505
Harris is the CEO and administrator of Baptist Memorial Hospital-Tipton, including the Baptist Cancer Center infusion centers. Parker came to Baptist as an administrative fellow in May 2016. He later joined Baptist as the administrative director for Hospitals and Affiliate Integration. Harris earned his master’s in Healthcare Administration from The University of Memphis in 2016 and his Bachelor of Science in Accounting from The University of Memphis in 2013. He helped lead transitional activities after Baptist and Mississippi Baptist Health Systems of Jackson, Mississippi, signed a shared mission agreement in 2017. Most recently, he helped transition the assets and operations of McKenzie Regional Hospital in McKenzie, Tennessee, to Baptist.
H Joseph R. Hames, MD Dean/Vice President College of Health Sciences Bethel University 325 Cherry Avenue McKenzie, TN 38201 731-352 6381
email@example.com Dr. Hames, is a Diplomate of the American Board of Family Medicine. He was named as Dean of the College of Health Sciences at Bethel University in 2010 and Vice President of the College of Health Sciences in 2014. He has academic and administrative oversight of the undergraduate Athletic Training and BSN programs as well as the graduate Physician Assistant program. He is an Associate Professor of Medicine and teaches Pharmacology to the Physician Assistant students. He continues to practice Emergency Medicine at several hospitals in west Tennessee. He currently serves on the Accreditation Review Commission on Education for the Physician Assistant, Inc.
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InCharge HEALTHCARE 2019 Pam Henson Executive Director Pathways of Tennessee, Inc. 238 Summar Drive Jackson, TN 38301 731-541-8270
firstname.lastname@example.org Henson is a licensed professional counselor with a Bachelor’s Degree in Psychology from the University of Tennessee at Martin and a Master’s Degree in Clinical Psychology from Murray State University. Having been in the mental health field since 1986, she is responsible for 8 Outpatient Mental Health Centers, an Inpatient Mental Health and Substance Abuse Unit, a Crisis Stabilization Unit, a Mobile Crisis Team and a Walk-In Triage Center. Pathways has approximately 240 total employees. They provide over 10,000 units of service each month.
Currie Higgs Vice President/Chief General Counsel West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Higgs joined the West Tennessee Healthcare system in 2000 as Assistant General Counsel and became General Counsel in 2003. She has a BA from Northwestern University, JD-College of William and Mary, Marshall Wythe School of Law. She oversees Legal, Contract Development, Review and Management, Litigation Management, General and Healthcare Laws, Rules and Regulations, Risk Management, Insurance Claims, Certain Safety Issues and PreLitigation Matters.
Leigh Ann Hughes Chief Financial Officer Hardin Medical Center 935 Wayne Road Savannah, TN 38372 731-926-8000
www.HardinMedical Center.org Hughes is Chief Financial Officer at Hardin Medical Center (HMC). Hughes began her career at HMC as the controller and supervisor of the accounting department. She graduated with honors in 2004 with a Bachelor of Science in Business Administration from the University of Tennessee at Martin (UTM), then magna cum laude with her Master of Accountancy in 2005 also from UTM. Additionally Hughes holds an Associate of Science in Accounting from Jackson State Community College and in 2008 earned her certified public accountant (CPA) license.
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J Rick Johnson, MBA, BSN, RN, CRRN, CCM Chief Executive Officer West Tennessee Healthcare Rehabilitation Hospital Cane Creek A Partnership with Encompass Health 180 Mount Pelia Road Martin, TN 38237 731-261-1230
spirerehabhospital.com Johnson joined HealthSouth Cane Creek Rehabilitation Hospital in August 2016 as Chief Executive Officer and brings over 30 years of diverse healthcare experience, eight of those years being with the HealthSouth Corporation (Encompass Health). His healthcare experience includes case management, quality and risk management and nursing administration. He received his Master of Business Administration with a concentration in healthcare administration and his Bachelor of Science in Nursing from King University in Bristol, Tennessee and an Associate Degree in Nursing from Virginia Highlands Community College in Abingdon, Virginia.
Karen “Kay” Jordan, CPA, FACMPE Chief Financial Officer Sports, Orthopedics & Spine 569 Skyline Dr. Jackson, TN 38301 731-427-7888
sportsorthospine.com Jordan is the CFO of Sports, Orthopedics & Spine with locations in Jackson, Parsons, Dyersburg and Martin, Tenn. She is a certified public accountant and a Fellow in the American College of Medical Practice Executives and has previously served as adjunct faculty for Eastern Kentucky University in Richmond, Kentucky. Jordan has held numerous leadership roles in the Medical Group Management Association and the American Academy of Orthopedic Executives.
K Adam Kelley Comptroller West Tennessee Bone & Joint Clinic 24 Physicians Drive Jackson, TN 38305 731-410-2306
email@example.com Kelley joined West TN Bone & Joint Clinic in 2007 as Marketing Coordinator. He has served as the Comptroller for the last three
years at the clinic. Kelley graduated from Freed Hardeman University in 2002 with a BS in Finance.
Darrell King Vice President West Tennessee Medical Group West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org King joined West Tennessee Healthcare in December 2015 as Vice President of West Tennessee Medical Group. In addition, Darrell oversees Sports Plus Rehab Centers, Kirkland Cancer Center, Wound Care, and the Infusion Clinic. He has over 25 years of experience in managing large multi-specialty practices. Before joining West Tennessee Healthcare, King served as Chief Executive Officer of NEA Baptist Clinic in Jonesboro, Arkansas. Throughout his career, Darrell has been active in leadership and community organizations across Arkansas and Tennessee. He is a Jackson native, and has a BA from the University of Tennessee and a MBA from Union University.
Ruby Kirby Administrator West Tennessee Healthcare - Bolivar General Hospital 650 Nuckolls Road Bolivar, TN 38008 731-659-0218
www.wth.org Kirby has been Administrator of Bolivar General Hospital since January, 2002. She began her healthcare career at West Tennessee Healthcare in 1979 and previously served as Director of General Surgery and SICU at Jackson-Madison County General Hospital and Director of Patient Care at Bolivar General Hospital. Kirby has served on the board of the Tennessee Technology Center (Whiteville), Hardeman County Health Council, and received a 2012 Sterling Award in recognition of the Top 20 Most Influential Women of West Tennessee.
Donna W. Klutts, RHIT, CMPE Chief Executive Officer West Tennessee Bone & Joint Clinic, PC 24 Physicians Drive Jackson, TN 38305 731-410-2318 Interim Administrator
Physicians Surgery Center 207 Stonebridge Blvd Jackson, TN 38305 731-661-6340
Klutts has been in her current position for the past sixteen years. Prior to this role, she
InCharge HEALTHCARE 2019 worked for Alabama Health Services in Birmingham, AL. WTBJ Clinic has 20 providers including Board Certified Orthopaedic Surgeons, Fellowships in Interventional Pain Specialists, Trauma, Sports Medicine, Spine, Shoulder, Elbow and Hand. The clinic has Physical and Occupational Therapists, including Hand Specialty Occupational Therapists. The clinic host services such as durable medical equipment, MRI, and Ambulatory Surgery Center. She oversees the fiscal and organizational management as well as the recruitment, technology and strategic planning of the multiple offices in Jackson, Paris, Dyersburg, Bolivar, Brownsville, Lexington, Parsons, Trenton, Union City, and Ripley. She also is the Administrative Director/CEO of Physicians Surgery Center. She was awarded the 2013 Healthcare Administrator of the Year by State Volunteer Mutual Insurance Company and the Tennessee Medical Group Management Association. Klutts is a Certified Medical Practice Executive by the American College of Medical Practice Executives and has served in various leadership and volunteer roles for healthcare organizations across West Tennessee.
L Jake Lancaster, MD, MHSA, MACI Chief Medical Informatics Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Dr. Lancaster joined West Tennessee Healthcare in 2018 after serving as a hospitalist at St. Thomas Hospital in Nashville. He completed a clinical informatics fellowship at Vanderbilt University Medical Center. He received his medical degree from the University of Mississippi and completed residency at the University of Alabama at Birmingham. In addition, he completed a Master of Health Science Administration from UAB and a Master of Applied Clinical Informatics from Vanderbilt. Dr. Lancaster works with physicians to improve their experience and efficiency with the electronic medical record.
Dana Lawrence Chief Financial Officer West Tennessee Healthcare -Volunteer Hospital 161 Mt. Pelia Road Martin, TN 38237 731-588-3201
www.wth.org Lawrence joined Volunteer Hospital in 2015 after serving as chief financial officer for Parkway Regional Hospital in Fulton,
Kentucky, for 12 years. She holds a bachelor of science in business administration from the University of Tennessee at Martin. Lawrence is responsible for the overall financial operations of the facility including accounting, budgeting, audits, tax and other financial planning activities within the organization.
Nicholas P. Lewis Administrator/ Chief Executive Officer Hardin Medical Center 935 Wayne Road Savannah, TN 38372 731-926-8000
Constituency Section Executive Committee. Lewis has also served as the chairman of the Hospital Alliance of Tennessee.
Candy Long Chief Financial Officer Baptist Memorial Hospital-Union City 1201 Bishop St. Union City, TN 38261 731-884-8601
hardinmedicalcenter.org Lewis has been the administrator and CEO at Hardin Medical Center since early 2013. He holds a bachelor’s degree in Business Administration from the University of North Carolina and a master’s degree in Healthcare Administration from Ohio State University. Prior to coming to Hardin Medical Center, Nick was the chief operating officer of Lourdes Hospital in Paducah, Kentucky. He has been involved with patient experience and quality, patient safety, strategic planning, revenue growth, revenue cycle, physician recruitment, and capital construction throughout his career. More recently Lewis was awarded the 2016 Tennessee Hospital Association’s Small or Rural Hospital Leadership Award and was elected to serve as the vice-chairman of the
Long served as controller at BMH-UC from 2003 until July of 2018 when she became Chief Executive Officer. She holds a Master of Accountancy from the University of Tennessee at Martin.
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West TN Medical News 13
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M Christie Manasco, PhD, RN, CHPN Assistant Dean of Nursing Lambuth Nursing Program Clinical Associate Professor University of Memphis – Lambuth 705 Lambuth Blvd Jackson, TN 38301 731-425-1969 Dr. Schrotberger is assistant dean of the Loewenberg College of Nursing for the University of Memphis – Lambuth which offers the traditional undergraduate BSN program, a nationally ranked online RN-BSN program, and FNP program in Jackson, TN. Dr. Schrotberger came to U of M – Lambuth in 2012 and became assistant dean of the program in 2017 after serving as program director since 2014. A certified hospice and palliative nurse, she is also a registered nurse on the oncology/hospice/ palliative care unit at Jackson-Madison County General Hospital. She also serves as a consultant for an internationally recognized simulation-learning company. Dr. Schrotberger is a member of the Tennessee Nurses Association, American Nurses Association, International Nursing Association for Clinical Simulation and Learning, Sigma Theta Tau International, and Hospice and Palliative Nurses Association. She holds a PhD in nursing education and administration from William Carey University. Her area of research is prebriefing with simulation experiences.
William I. Mariencheck, Jr., M.D Chairman, Board of Directors The Jackson Clinic, P.A. 828 N. Parkway Jackson, TN 38305
jacksonclinic.com Dr. Mariencheck joined The Jackson Clinic as a Pulmonary/Critical Care physician in 2000. He is Board Certified by the American Board of Internal Medicine, American Board of Pulmonary Medicine and the American Board of Critical Care Medicine. He has completed the Advanced Management Program at Duke University Fuqua School of Business. He is on the Board of Directors for State Volunteer Mutual Insurance Company. He has served on the Board of Directors of the clinic since January, 2005 and as Chairman since March, 2007. Additionally, he is active in the American Group Management Association.
14 West TN Medical News
Billie McKee, MBA MHA RT(R) (T) CRA Chief Human Resources Officer Henry County Medical Center 301 Tyson Avenue Paris, TN 38242 731-644-8471
firstname.lastname@example.org McKee joined Henry County Medical Center in 2004 as the Director of Imaging is a Certified Radiology Administrator (CRA). She has a Bachelor of Professional Studies from the University of Memphis, a Masters in Health Administration and MBA from University of St. Francis in Joliet, Illinois. McKee has recently been promoted to Chief Human Resources Officer. She participates in Strategic Planning and Employment Development. She has direct oversight of areas in human resources; employee engagement, employee relations; risk management; customer services and patient relations; Imaging and Diagnostic Center Services.
P Lisa Peterson Director of Marketing Hardin Medical Center 935 Wayne Road Savannah, TN 38372 731-926-8299
www. HardinMedicalCenter.org Peterson recently returned to Hardin Medical Center full time. She graduated summa cum laude from Union University in Jackson, TN. with a Bachelor of Science in Business Administration in Organizational Leadership and is pursuing a Master of Business Administration. Peterson has over 19 years of marketing and public relations experience.
Lisa Piercey, MD, MBA, FACHE Executive Vice President West Tennessee Healthcare 2017 President Midsouth Health Care Executives 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Dr. Piercey is a West Tennessee native who serves as the Executive Vice President, System Services, at West Tennessee Healthcare. She has a Bachelor’s of Science in Chemistry from Lipscomb University, a Doctorate of Medicine from East TN State University, Pediatrics Residency and Chief Residency also at East TN State University, and a Master’s of Business Administration
from Bethel University. Her current areas of responsibility include administrative oversight of six rural hospitals, Spire rehabilitation hospital, Pathways inpatient and outpatient mental health services, the LIFT Wellness Center, Population Health and Disease Management, Medical Center Medical Products, Employer Services, Community Education, and Senior Services. Dr. Piercey’s clinical background is in Pediatrics, with a specialization in Child Abuse Pediatrics; as a child abuse pediatrician, Dr. Piercey serves as the Medical Director for the Madison County Child Advocacy Center and is a faculty member at Vanderbilt University School of Medicine. She is board-certified in Pediatrics, Child Abuse Pediatrics, and Healthcare Management.
Tina Prescott, BSN, RN, MBA, NEA-BC Chief Nursing Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Prescott is originally from Middleton, Tennessee and came to West Tennessee Healthcare in 1996 as a Registered Nurse in the Surgical Intensive Care Unit. Since then, she has held the position of Clinical Manager and Director of SICU and Administrator of Camden General Hospital. In 2007, she was named the Vice President/Chief Nursing Officer of Jackson-Madison County General Hospital. Prescott is a graduate of Union University in Jackson where she received her BSN and MBA. She is board certified as an Advanced Nurse Executive with the American Nurses Credentialing Center, a member of the American Nurses Association and American Association of Critical Care Nurses. She is responsible for West Tennessee Women’s Center, Ayers Children Medical Center including the Therapy & Learning Center, all Inpatient and Outpatient Nursing Units, Patient Care Standards, Clinical Development, Staffing/ Patient Flow, Emergency Department, Patient Transport and Dialysis.
Bob Pryor, MD Chief Physician Executive West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Dr. Pryor joined West Tennessee Healthcare in 2018 after serving as senior vice president with Kaufman Hall Associates, a healthcare consulting company. Prior to his work with Kaufman Hall Associates, he was the president and chief medical officer for Baylor Scott & White Health, the largest not-for-profit health care system in Texas with 53 hospitals and more than 900 access points. Dr. Pryor attended medical school at University of Texas and
InCharge HEALTHCARE 2019 completed his post graduate training at the University of Oklahoma and Baylor College of Medicine. Dr. Pryor works on engaging medical staff in robust clinical quality integration and improvement initiatives, patient safety standardization and physician leadership development and engagement.
R Sandra Ray Administrator Henry County Healthcare Center & Plumley Rehabilitation 239 Hospital Circle Paris, TN 38242 731-642-5700
email@example.com Ray came to Henry County Healthcare Center in 1998 from Arkansas. Sandra Ray came to Henry County Healthcare Center in 1998 from Arkansas. She earned a Masters degree in Operations Management from the University of Arkansas and has worked in healthcare management for 34 years. She is an active member of the Tennessee Health Care Association and her facility has won several awards of Excellence from the American Health Care Association.
Pam Ridley Chief Information Officer Henry County Medical Center 301 Tyson Avenue Paris, TN 38242 731-644-8257 Ridley joined Henry County Medical Center in 1985 as a Computer Operator in the Data Processing Department. She was later promoted to the Director of Information Systems in 1988. In this role, Ridley has had oversight of all computer hardware, software, system implementations/upgrades and the advancement of technology usage at HCMC. Under her leadership, the IS department has been recognized nationally for the last 3 years as “The Best Hospital IT Department – Small Division” by Healthcare IT News, a national healthcare magazine. Recently promoted to Chief Information Officer, Ridley now has responsibility for Telecommunications and Corporate Compliance. Pam graduated from the University of Tennessee at Martin with a Bachelor of Science degree in Management Information Systems.
Our Population of Doctors Succeeds in Keeping our Population of Patients Among the Healthiest in America National Committee for Quality Assurance has recognized The Jackson Clinic as a Gold Standard
Dr. William Mariencheck President
Dr. Keith Williams Chief Medical Officer
Dr. Cindi Swaim Chief Quality Officer
Our Physician-Led Medical Practice Puts Patient Health First 731.660.8394 | jacksonclinic.com
West TN Medical News 15
InCharge HEALTHCARE 2019 Kevin Rinks CFO at Jackson-Madison County North Hospital Interim CFO at Dyersburg Hospital West Tennessee Healthcare 367 Hospital Blvd Jackson, TN 38305 731-661-2100
David Roberts, MD Vice President/Chief Medical Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Dr. Roberts joined West Tennessee Healthcare in 2005. He has an MD from the University of Tennessee Center for Health Sciences and is Board Certified in Geriatric Medicine and Family Medicine. Dr. Roberts is Vice President of Medical Affairs and Chief Medical Officer and works closely with the medical staff, UT Family Medicine, Quality Outcomes, Quality Plus and Patient Safety (Infection Control, The Joint Commission).
www.wth.org Rinks joined Tennova Healthcare – Regional Jackson as Chief Financial Officer in 2014. In 2018, he began working with Dyersburg Hospital. He earned a Bachelor of Science degree in Business Administration from University of Tennessee at Martin, and a Master of Health Service Administration degree from Strayer University in Nashville. He is a member of the American College of Healthcare Executives. Rinks has served in healthcare finance leadership roles as CFO for over 10 years. Rinks is responsible for all financial operations of the hospital and physician clinics.
James Ross, AEMT, BSN, MSHA President and Chief Executive Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Ross is the President and Chief Executive Officer of West Tennessee Healthcare
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16 West TN Medical News
Diane L. Rushing Director West Tennessee Pediatrics Le Bonheur Children’s Outpatient Center 1535 Vann Drive Jackson, TN 38305 731-984-9949
diane.rushing@ lebonheur.org Rushing joined Le Bonheur Children’s Hospital in July 1999 as a Physician Recruiter and brings over 30 years of diverse healthcare experience. Her healthcare experience includes physician recruiting, physician services, provider relations, continuing medical education and business and strategy planning. She is now Director of West Tennessee Pediatrics and oversees the services at the Le Bonheur Children’s Outpatient Center in Jackson. She received her Bachelor of Science Degree from Union University. She serves on local Boards of Directors of the Boys and Girls Club, The SafeKids Coalition of West Tennessee and The STAR Center. She is a member of the Jackson Civitan Club.
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since May 2017. Throughout his 32 year career with the health system, he has held various positions including, Emergency Medical Technician, Surgical Intensive Care Registered Nurse, Critical Care Coordinator, Cardiac Services Manager, Director of CCU, Administrator of the West Tennessee Surgery Center, Executive Director of Physician Services, Director of Case Management/Social Services as well as Vice President of Hospital Services. In 2009, he was named Chief Operating Officer for Jackson-Madison County General Hospital and in April 2016 the Board of Trustees named him the Interim President and Chief Executive Officer for the organization. Ross is active with many professional organizations including, the Tennessee Hospital Association, Tennessee Organization of Nurse Executives (TONE), American Nurses Association (ANA), American College of Healthcare Executives (ACHE) and Leadership Jackson Alumni Association. In 2016 he was recognized as Humanitarian of the Year by the American Red Cross.
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S Sherry Scruggs Administrator West Tennessee Healthcare - Milan General Hospital 4039 South Highland Milan, TN 38358 731-686-1591
www.wth.org Scruggs is Administrator of Milan General Hospital and serves as Facilities Manager
InCharge HEALTHCARE 2019 for both Humboldt Medical Center and Trenton Medical Center. She previously served as Administrator of Gibson General Hospital and also served as Chief Nursing Officer of this facility. She was hired as a staff nurse in 1983 and filled many different management roles throughout the hospital. Scruggs serves on many teams/committees in the healthcare system such as Lean projects, Clinical Documentation and Strategic Planning.
Dustin Summers Executive Director West Tennessee Physicians Alliance West Tennessee Primary Care P.O. Box 3367 Jackson, TN
firstname.lastname@example.org Summers serves as the Executive Director of the West Tennessee Physicians’ Alliance (WTPA) and West Tennessee Primary Care. Prior to joining the WTPA in March of 2014, Summers was employed as the Development Manager at Young Invincibles, a young adult health care advocacy organization, and as the Policy and Program Services Manager at the National Rural Health Association, both organizations are headquartered in Washington, DC. He is a native of Paris, TN and a graduate of the University of Tennessee-Martin. Summers also holds a master’s degree in Education from Lipscomb University in Nashville, Tennessee and an additional master’s degree in Public Health with an emphasis in Global Health from George Washington University.
of the American Academy of Family Physicians. Dr. Taylor works closely with the medical staff, Quality Outcomes, Quality Plus and Patient Safety (Infection Control, The Joint Commission).
Julie Taylor, PT, ATP, MBA Chief Executive Officer West Tennessee Healthcare Rehabilitation Hospital Jackson A Partnership with Encompass Health 616 West Forest Avenue Jackson, TN 38301 731-574-3000
julie.taylor@ healthsouth.com Taylor is the Chief Executive Officer of Spire Rehabilitation Hospital in Jackson, Tennessee-- a joint venture with HealthSouth and West Tennessee Healthcare. She is a West Tennessee native growing up in Puryear, Tennessee. The bulk of her 24 years of experience as a physical therapist has been in post-acute rehabilitation across a diverse range of settings across West Tennessee including skilled nursing, home health, pediatrics, and inpatient rehabilitation. In 2002, Taylor earned her Assistive Technology Practitioner certification. Taylor holds a
B.S. in Physical Therapy from the University of Tennessee Health Science Center in Memphis, Tennessee. She completed her MBA through Bethel University in 2017.
Deann Thelen Vice President Hospital Services West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Thelen joined West Tennessee Healthcare in 2012 following a career that includes being Chief of Operations, UI Heart and Vascular Center at University of Iowa hospitals and Clinics. She has an MBA in Healthcare from University of Phoenix, a BSN and RN from the University of Iowa. She has more than 30 years of experience in healthcare. She oversees West Tennessee Heart and Vascular Center, Radiology, Imaging Center, Respiratory, Pharmacy, Peri Procedure, Surgical Services, GI Services, Chest Pain Unit, Anesthesia and Pain Services.
T Jackie Taylor, MD Chief Quality Officer/ Assistant Chief Medical Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Dr. Taylor has served patients in West Tennessee since 1990. In 2003, he joined the Emergency Medicine team at Jackson-Madison County General Hospital. Throughout the years, Dr. Taylor has served in many different leadership roles. Most recently, he was named Chief Quality Officer and Assistant Chief Medical Officer. Dr. Taylor attended medical school at University of Tennessee Center for Health Sciences, and holds a board certification in family medicine. Dr. Taylor is also a Fellow
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Medical Check In WWW.MEDICALCHECKIN.COM
West TN Medical News 17
InCharge HEALTHCARE 2019 Wendy Trickey Chief Nursing Officer Hardin Medical Center 935 Wayne Road Savannah, TN 38372 731-926-8000
www.HardinMedical Center.org Trickey holds the title of Chief Nursing Officer at Hardin Medical Center (HMC). Trickey completed her undergraduate studies at North Mississippi Community College (NMCC) and the University of North Alabama (UNA), where she received a Bachelor of Science in Nursing. She also holds a Master of Science in Nursing Leadership also from UNA. Trickey brings to HMC experience in strategic leadership in the areas of quality care, process improvement and service growth.
serves as Vice President and Chief Patient Experience Officer; her additional areas of responsibility include Patient & Physician Satisfaction, Guest Services, Volunteer Services, Gift Shop, and Communication Center. Utley has an Associate Degree and Bachelor Degree in Nursing from Union University, as well as a Masters in Public Administration from University of Memphis. Utley previously served as the Vice President of Hospital Services for five rural hospitals, Executive Director of Pathways Behavior Health Hospital, and Administrator of Humboldt General Hospital.
W Rebecca Wright Chief Operating Officer Hardin Medical Center 935 Wayne Road Savannah, TN 38372 731-926-8122
U Karen Utley Vice President/Chief Patient Experience Officer West Tennessee Healthcare 620 Skyline Drive Jackson, TN 38301 731-541-5000
www.wth.org Utley oversees Patient Experience, Guest Services and Call Center/PBX. Utley joined West Tennessee Healthcare in 1993. Utley
Z Janice R. Zimmer, RN, MSN Chief Nursing Officer West Tennessee Healthcare – Dyersburg Hospital 400 E Tickle Street Dyersburg, TN 38024 731-285-2410
www.wth.org Zimmer joined Dyersburg Hospital as chief nursing officer in early 2018. Previous to her role in Dyersburg, she served as CNO of Regional Hospital of Jackson for 13 years. During her career, Zimmer received the CNO Excellence in Leadership award four times. Her 35 years of healthcare experience include advanced nurse practice roles, education and administration.
www.HardinMedical Center.org Wright is the Chief Operating Officer at Hardin Medical Center (HMC). Wright joined the HMC team earlier this year. She holds a Bachelor of Art in Communication Studies from the University of Missouri in Kansas City, Missouri and a Master of Business Administration in Healthcare Administration from Saint Xavier University in Chicago, Illinois.
InCharge Healthcare 2019 Company Index A
Awesome PC............................................................. 16
West Tennessee Health Care............ 2, 7, 8, 10, 12, 13, 14, 16, 17, 18
Baptist Memorial Hospital – Huntingdon....9
Pathways of Tennessee........................................12
Baptist Memorial Hospital – Union City............................................................... 9, 13
Physician’s Surgery Center.................................12
Baptist Memorial Hospital – Tipton................11 Bethel University, College of Health Sciences..........................................................................11 H
Hardin Medical Center...................................12, 13, 14, 18 Henry County Medical Center.................................................... 8, 10, 11, 14, 15 J
The Jackson Clinic.......................................8, 14, 15 Jackson Urological Associates, PC........................................................... 10 M
Medical Check In......................................................17
18 West TN Medical News
Roop Financial...........................................................13 S
Semmes Murphey................................................... 19 Sports Ortho and Spine.......................................12 SVMIC...............................................................................9 U
Union University School of Nursing...............11 University of Memphis Lambuth Nursing Program..................................................... 14
West Tennessee Health Care - Bolivar General Hospital.......................................................12 West Tennessee Health Care - Camden General Hospital........................................................8 West Tennessee Health Care Rehabilitation Hospital - Cane Creek............................................12 West Tennessee Health Care Rehabilitation Hospital – Jackson...................................................17 West Tennessee Health Care - Dyersburg Hospital...................................................................10, 18 West Tennessee Health Care - Milan General Hospital...................................................... 16 West Tennessee Bone & Joint.....................8, 12 West Tennessee Pediatrics/LeBonheur Children’s Outpatient Center........................... 16 West Tennessee Physicians Alliance.............17 West Tennessee Primary Care..........................17 Woman’s Clinic ........................................................ 10
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West TN Medical News InCharge 2019