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InCharge Memphis Medical News

HEALTH CARE 2017


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InCharge Memphis Medical News

HEALTH CARE 2017

From the Publisher Publisher Pamela Z. Harris Editor Bob Phillips Creative Director Susan Graham Graphic Designers Susan Graham Katy Barrett-Alley Memphis Medical News is now privately and locally owned by Ziggy Productions, LLC. P O Box 1842 Memphis, TN 38101- 1842 President: Pamela Harris Vice President: Patrick Rains

www.MemphisMedicalNews.com Twitter @MemphisMedNews

Recently, I went on adventure...and it was so good that I went back again and took a few friends with me. We gathered one afternoon under somewhat threatening skies, suited up and climbed to the top of one of the newest and most innovative renovations happening in Memphis right now – the Crosstown Concourse. My friends were real troopers, taking time out of their busy day to make that trek and be photographed for the cover of this fifth edition of Memphis Medical News’ InCharge Healthcare 2017. It’s always a pleasure and a privilege to meet and interact with some of Memphis’ finest healthcare leaders. The fabulous four chosen for this year’s cover were no exception. Mary Anna Quinn serves as the chief administrative officer for our beloved St. Jude Children’s Research Hospital. Since St. Jude is in the midst of a large construction project of its own, Mary Anna was no stranger to hard hats and neon vests. She’s a take-charge kind of girl, and like other’s we’ve interviewed from St. Jude, what drives her is a passion for improving the odds of surviving childhood cancers. What I like about Dr. Phillip Langsdon is his passion for helping other physicians. As the incoming President of the Memphis Medical Society, Dr. Langsdon has a vision and dedication for finding solutions that will help relieve some of the burdens physicians are facing today and get them back to improving the lives of their patients. It will be great to watch him in action in 2017. I had the privilege of meeting Susan Cooper of Regional One last spring when we interviewed her for our June issue. I have a great respect for the nursing profession and believe that their perspective is not only essential but critical to the task of improving patient care. Susan has made a substantial contribution in that regard on a local, statewide and even national level. Memphis and Regional One are lucky to have her in our corner. Dr. David Stern is something of a legend in Memphis. As the Executive Dean of the UTHSC College of Medicine, I’ve been told that he alone is responsible for recruiting many talented new physicians to Memphis. He’s brilliant and delightful and we should all be glad that he, himself, was recruited to Memphis in 2011. No doubt healthcare is on the cusp of more big changes. After one of the biggest political upsets in recent history, we’re all braced for the possible repeal and replacement of the ACA. However, I have faith the healthcare leaders who grace this year’s cover and others like them in the Memphis medical community, are equipped to handle whatever comes down the pike. Please take a moment to read their comments in the cover story inside.

ON THE COVER Mary Anna Quinn, Phillip Langsdon, MD, Susan Cooper, David Stern, MD

I hope you’ll find this year’s directory useful. As always, I’m open to your comments and suggestions. We appreciate your loyal readership which inspires us to continue bringing you local, statewide and national medical news. May you all have a healthy and prosperous new year.

Cover photo by Hal Jaffe Special thanks to Greg Campbell for the photo of Pamela Harris. Special thanks to Joel Halpern of Loaded for Bear for being Crosstown Tour Guide Extraordinaire.

Pamela Harris Publisher pamela@memphismedicalnews.com


InCharge HEALTHCARE 2017

Memphis Healthcare Leaders See Huge Challenges Ahead, But Also Envision Great Opportunities in Many Fields BY JAMES DOWD As 2017 arrives, it brings anticipated changes in healthcare with it – both locally and nationally. As one would expect, the changes have been widely discussed for some time by those involved in the medical profession. Four of the most respected healthcare leaders in the Memphis area took the time to offer this publication a candid look at the changing landscape for patients and providers. The four are pictured on our cover and their perspectives on the state of healthcare and what the future holds follows.

Susan Cooper, Chief Integration Officer, Senior Vice President of Ambulatory Services at Regional One Health,

suggests healthcare professionals must not only change the way they are thinking, they need to “turn healthcare on its head.” Cooper says, “For healthcare to move forward, we as healthcare providers need to change our way of thinking with regard to how patients see Susan Cooper us for services. The traditional view of professional health care has been people seeking medical needs, but the future will be a push toward consumerism focused on patient-centered care. “Under that model we view patients and their families as central to care, before, during and after they see us. Healthcare should not be limited to medical intervention, but also address factors that influence it such as where people live and the amount of violence in their communities, their socio-economic status and education levels. “We must turn healthcare on its head and move beyond the traditional patriarchal system of ‘Doctor Knows Best’ where providers are simply dispensing care, to a system where we help patients change their lives.” Cooper says the new model “must include a push toward value-based proactive healthcare where providers and caregivers engage in treatments such as trips to a nutritionist to help patients learn how to adopt healthy eating habits or offering more services for new mothers to train them in the best ways to care for their newborns. “At Regional One we’ve been on the cutting edge by flipping the traditional healthcare model and working to eliminate patient pressure points such as waiting a long time in a doctor’s office or having to visit multiple facilities for different treatments. In our multispecialty clinic people can access numerous services, including preventive care, in one location,” she continued. “We’re trying to walk in the shoes of the people we serve. Healthcare providers are smart about what we know,

4 Memphis Medical News

but we’re not so great at admitting that we don’t know everything. It can be hard to let down your guard and listen to a patient for an hour, but the benefit is being able to use what you’ve heard to create a new system. Volumebased health care does not allow for developing trusting relationships and that’s why we’ve moved toward valuebased care. “The bottom line is that health care shouldn’t be this difficult, it should be easy to maneuver. We’re learning to be agile in our responses and we’re excited about the results so far. I believe we’re on the cusp of something great and extraordinary in Memphis as we keep the best parts of our traditional practices and combine them with innovative ways of approaching health care for the future.”

Phillip Langsdon, MD, the president of the Memphis Medical Society and a professor at the University of Tennessee Health Science Center, says

his decades of experience and the fact that he wears several different hats give him what he thinks is a different perspective. “I see Memphis healthcare through different lenses because I’ve had my practice for 30 years and that’s one Phillip Langsdon component, but I’m also a full-time faculty member at UTHSC and that provides another window of perspective. And I’m the incoming president of the Memphis Medical Society and that offers a look at a broad range of issues affecting our community and I hope to use that platform during 2017 for advocacy. “I believe we have excellent academic and medical training in Memphis and we staff facilities such as Regional One and Methodist that offer wonderful opportunities for future physicians. As a private practitioner and an academic, I want to be an advocate for physicians and offer practical practice support. “From my own experience and from what I hear from my peers, it seems that most of the entities that physicians deal with, from hospitals to insurance carriers to licensing and certifying boards to the government and on and on, lay down requirements and mandates that take up an enormous amount of time and effort.” Langsdon says the arrival of new rules and regulations are making an impact. “The complexities of these regulations and compliance issues result in an increasing amount of time that physicians must spend on non-patient business. And what effect does that have? For starters it means that physicians are spending more time taking away from the very thing they entered the field to do and that’s practice medicine. The result then is more pressure to meet all those regulatory and compliance


InCharge HEALTHCARE 2017 obligations while still offering excellent patient care. “One example is the maintenance of certification that for many physicians is so onerous and time-consuming and confusing that when added to the time necessary for actual patient care just leads to an unsustainable situation. Physicians must spend hours and hours to keep up and this leads to tremendous levels of burnout, which can top 60 percent in some specialties. That absolutely must be addressed and reformed. “I want to give encouragement, raise awareness and give hope to physicians,” he continued. “We haven’t done a good job of portraying ourselves to the community, of who we are and what we do and what we deal with and I’d like to help change that. The healthcare industry can be seen negatively by those outside it and I want to work with our physicians to improve that perception and let patients know that the overwhelming majority of us are in this field not for personal benefit, but to care for people and help them lead healthier, happier lives.”

Mary Anna Quinn, Executive Vice President and Chief Administrative Officer at St. Jude Children’s Research Hospital,

believes great progress has been made but it’s definitely not time to take the foot of the peddle. “The healthcare scene in Memphis has made amazing progress in the last few years and we’ve brought some great people in, but we realize that there is much more we can do Mary Anna Quinn for our community,” she said. “We aren’t resting on our laurels. Looking ahead, we know that we have to continue to increase and improve our research. We’re great now, but we can be even better. “One example is the collaborative relationship between St. Jude and Le Bonheur that in the most wonderful way offers the best care that we can provide for every child in the city. This is a huge benefit for patients and it is wonderful for our community because of a focus on excellent care. Quinn says the dramatic signs of progress are right in front of us for all to see. “Another incredible example of what we’re doing very well in this community is the Crosstown project, and St. Jude will have a presence there along with Church Health. I’m so proud of everyone who has worked tirelessly to make this a reality and to create a community within this facility, including artists and educators and health care providers and residents. There’s an exciting synergy there. “At St. Jude we have a strategic plan for the next five years that will see us work diligently to partner with other organizations to get more young patients accepted into clinical trials. We are working to create a consortium for Memphis, the United States and the world to advance research and treatment of rare cancers. We are dedicated to enhancing care and fostering clinical excellence and to moving the needle on cancers that affect small numbers of patients. “We believe that every life is important and our goal is to save them. Is that ambitious? Absolutely. But by partnering with other organizations we are accruing more patients and getting other points of view and working off each other’s innovations on critical issues to develop new treatments and cures,” she said. “There are still a lot of cancers where the survival rate is lower than 50 percent and we’re striving to change that

memphismedicalnews.com

as fast as possible. There is a sense of urgency at St. Jude because we honestly believe that every single child’s life matters – every single one. We push ourselves to do more each day than the day before and to share freely whatever we learn. As we do, the quality of patient care continues to improve and the diagnosis of cancer is not always a death sentence.”

David Stern, MD, Vice Chancellor for Clinical Affairs and Executive Dean for the College of Medicine at the University of Tennessee Health Science Center, says the

city of Memphis offers up its own special and serious tests but it could also make the city a leader in some areas of treatment, such as addiction. “There are a lot of challenges in our community and a simple David Stern glance at lists of cities with dangerous levels of obesity and heart disease and diabetes shows that Memphis has a lot of room for improvement. That’s the challenging news. “The encouraging news is that we’re working to improve our health statistics from inside the community by promoting healthier lifestyles and through our healthcare system by recruiting extraordinary talent from all over the world to come to Memphis to work and have a positive impact on healthcare. “One way we’re working to improve our community’s healthcare is by creating a center of excellence to meet unmet needs. We have established the Center for Addiction Sciences at the UT College of Medicine that is the first of its kind in the nation. We are training physicians on ways to address addiction, from learning better ways to diagnose and treat addiction to pursuing different therapies to avoid overprescribing opioids. We believe this will become a model for addiction centers across the country and all over the world.” Stern would like to see the inequalities in healthcare reduced. “We’re also working to relieve health disparities, especially in the African American community. One discouraging statistic is that African American males are at the highest risk for strokes in Memphis. We have created a mobile stroke unit that is basically a hospital on wheels and it goes to where people are suspected of having suffered a stroke and they’re immediately tested and treated and taken to the hospital if necessary. The good news is that if treatment occurs within an hour of the stroke, there’s an excellent chance that the patient will recover and walk out of the hospital. “We recognize the challenges and there is much work to be done in offering the best care possible to all members of our community, regardless of ability to pay. We simply must do better to ensure that access to health care is available to everyone and that the level of care is the best available. “At UTHSC we’re working to become a magnet for our community and to attract medical experts who are thought leaders in their fields. This is not just a goal of having the best doctors in Memphis, but having the best doctors and the best health care system in the world. That’s why I came here and that’s why I work every day to recruit the best of the best to our community. Memphis deserves this and my mission is to see that Memphis gets this.”

Memphis Medical News 5


InCharge HEALTHCARE 2017

Retired? Not Really, But a Fine Time To Pay Tribute to Mike Cates by Bob Phillips After 31 years of serving as Executive Vice President of The Memphis Medical Society, Mike Cates announced his retirement late in 2016. When the announcement was made, those who know Cates suspected “retirement” was probably a poor word choice. They were right. Cates, who has long been known for his dedication to the Medical Society and his desire to help and encourage others, quickly agreed to requests of assistance. No surprise. That’s what he has always done. During his three-decades-plus service with the Medical Society he often spent extra hours helping newly arriving doctors to Memphis feel comfortable in their new hometown. He was just as generous with his time when it came to projects or events. At a large event commemorating his retirement shortly after the announcement, a number people stepped to the podium to tell of times that Cates had done something special on their behalf. One speaker was Scott Morris, CEO and founder of Church Health. Morris reminisced about how he arrived in Memphis with an idea of a way to help people who couldn’t help themselves. However, soon after his arrival, Morris discovered that he himself needed help in his new town if his plan was to reach fruition. He described the way that Mike Cates gave valuable time, suggestions and knowledge that helped the Church Health Center become such a valuable part of

L-R: Tommy J. Campbell, M.D.; Neal S. Beckford, M.D.; Gary W. Kimzey, M.D.; James C. Fleming, M.D.; Mack A. Land, M.D.; Charles R. Handorf, M.D.; Jesse C. Woodall, Jr., M.D.; Dennis Higdon, M.D.; Michael Cates, CAE; Hugh Francis, III, M.D.; Robert H. Miller, III, M.D.; Jerome W. Thompson, M.D.; James K. Ensor, Jr., M.D; Jerre M. Freeman, M.D. and Robert A. Kerlan, M.D.

the community. To no one’s surprise, Morris later revealed that he has successfully recruited Mike to help Church Health as it starts a new chapter and moves into the Crosstown Concourse. Prior to coming to the Bluff City, Cates spent 10 years with the North Carolina Medical Society and Mecklenburg County Medical Society in Charlotte, North Carolina. Since coming to Memphis, his leadership and community service distinctions include

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6 Memphis Medical News

helping establish the Mid-South Chapter of the Medical Group Management Association, serving on the Dean’s Advisory Committee for the University of Memphis School of Public Health, serving on the board of the Mid-South eHealth Alliance, the first regional health information exchange throughout Memphis hospitals, and serving on the Advisory Committee of the Common Table Health Alliance (formerly Healthy Memphis Common Table). Cates is a Certified Association Executive by the American Society of Association Executives (AAMSE). He is also a former AAMSE board member and active committee participant, and former president of the Tennessee Society of Association Executives. He has been honored with the 2015 AMA Medical Executive Lifetime Achievement Award and the 2013 Outstanding Alumnus Award by his alma mater, Campbell University in North Carolina. In 2015, the American Medical Association presented its Medical Executive Lifetime Achievement Award to Cates. He received the award in Atlanta during an AMA Interim Meeting in recognition of his 40 years of service to physicians and patients in Tennessee and North Carolina. The award, presented to a medical executive of a county medical society, state medical association or national medical specialty society who has contributed substantially to the goals and ideals of the medical profession, and whose contributions are sustained over a significant term of service, is a perfect reflection of what Mike Cates meant to the healthcare community as well as the City of Memphis. “Mike embodies the true spirit of a medical society executive,” said Russ Miller, Chief Executive Officer of the Tennessee Medical Association at the time. “During his illustrious career he has played a pivotal role not only in the careers of hundreds of physician leaders but also in the advancement of organized medicine at the county, state and national levels. Mike has been a reliable counselor, colleague; mentor a valued friend to me and so many other leaders in the field.” Memphis Medical News joins with so many others in paying tribute to Mike Cates for his contributions to healthcare as well as our entire community. Thanks, Mike.


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InCharge HEALTHCARE 2017

A Calvin Anderson Senior VP Corporate Affairs and Chief of Staff BlueCross BlueShield of Tennessee 85 N. Danny Thomas Blvd. Memphis, TN 38103 901-544-2111 Anderson is the Executive Director of the BlueCross BlueShield of Tennessee Health Foundation and Community Trust. He also oversees BlueCross BlueShield of Tennessee’s State and Federal Government Relations staff. He serves on the Policy Committee for both the Blue Cross Blue Shield Association as well as America’s Health Insurance Plans.  Anderson also serves as Vice Chair of the Memphis Chamber of Commerce.  He previously served on the Health Industry Council for District Eight of the Federal Reserve.

Meri Armour, MSN, MBA President, CEO Le Bonheur Children’s Hospital 848 Adams Ave. Memphis, TN 38103 901-287-6030

info@lebonheur.org Armour has served as president and CEO of Le Bonheur Children’s Hospital since 2007. Under her tenure, Le Bonheur has consistently been named as one of the country’s ‘Best Children’s Hospitals’ by U.S. News & World Report, was awarded  Magnet status by the American Nurses’ Credentialing Center, opened a $340 million state-of-the art hospital addition, led a $100 million capital campaign and established a $100 million hospital endowment.  She has served on the Children’s Hospital Association Board of Directors and the Child Health Corporation of America Board of Directors. Armour has served on the board of directors for the Urban Child Institute, Memphis Research Consortium, United Way of Memphis and Greater Memphis Chamber of Commerce. She has received a MSN/MBA from Case Western Reserve University Frances Payne Bolton School of Nursing and CWRU Weatherhead School of Management.

Joel Y. Ashner Director of Philanthropy and Community Engagement Memphis Jewish Home & Rehab 36 Bazeberry Road Cordova, TN 38018 901-758-0036

jashner@ memphisjewishhome.org Ashner joined Memphis Jewish Home & Rehab in 2005. A native of New Orleans, Ashner has called Memphis home for the last 23 years. She graduated from Washington University in St. Louis with a Bachelor of Science in Business Administration with a concentration in Marketing. She is an active member of the Association of Fundraising Professionals and a past board member. She is a member of the Association of Jewish Aging Services and currently chairs the Jewish Community Partners’ Senior Services Collaborative.

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InCharge HEALTHCARE 2017 Nancy Averwater Vice President of Human Resources Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-4600

nancy.averwater @bmhcc.org   Averwater serves as vice president of human resources for Baptist Memorial Health Care, one of the largest integrated health care systems in the Mid-South employing more than 14,000 people.  She earned a Bachelor of Science in nursing from Harding University and a Master of Health Administration from the University of Memphis. Averwater is on the board of directors for Bridges and has previously served on the Leadership Memphis board of directors.   

Ed Avery Chief Executive Officer Consolidated Medical Practices 6799 Great Oaks Road, Suite 250 Memphis, TN 38138 901-261-0700

medicalofmemphis.com Avery leads Consolidated Medical Practices, formed by physicians in 2008 to

address financial issues faced by private practice doctors.  It began with six internal medicine groups and has grown into a successful multi-specialty group.  Today, CMPM includes 33 physicians and 25 nurse practitioners.  CMPM specialties include internal medicine, pediatrics, allergy, cardiology, endocrinology and OBGYN.    

B Joe Baier Owner/CEO Mroz Baier Breast Clinic 6005 Park Avenue Suite 700 Memphis, TN 38119 901-527-3391

breastcareclinic.com In 1994, Baier co-founded the Mroz-Baier Clinic in memory of his late wife Julie Bourgeois Baier (1943–1990). Today the globally recognized clinic honours her wish that a center of excellence be established to provide patients with the treatment they need, expect and deserve. The clinic combines state-of-the-art technology with state-of-the-heart emotional support for patients with breast cancer and trains Mayo Clinic fellows. The clinic was the first accredited breast center within a five state area.

Brian M. Barbeito, MBA, MSHA, FACHE, FRBMA Chief Executive Officer Mid-South Imaging & Therapeutics, P.A. Memphis Interventional Radiology Clinic 7600 Wolf River Blvd., #200 Germantown, TN 38138 901-747-1000

www.msit.com Barbeito serves as CEO of Mid-South Imaging & Therapeutics, P.A., a large premier multi-specialty radiology practice serving the tri-state Tennessee, Mississippi, and Arkansas communities. Mr. Barbeito is a Fellow with the American College of Healthcare Executives as well as a Fell Radiology Business Management Association and an active member of the Medical Group Management Association. He currently serves on the State of Tennessee Legislative Task Force to address balance billing.

McDonald Murrmann Women’s Clinic, an all-female practice located in Germantown, provides unrivaled obstetrical and gynecological care that supports patients through each stage of their lives. Celebrating its 20th anniversary this year, this award-winning group has earned a reputation of excellence in minimally invasive surgery; obstetrics; bio-identical hormones; adolescent, reproductive health and contraception options; menopausal management; and feminine aesthetic services. Learn more, visit www.mmwc.md or call 901.752.4500

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Memphis Medical News 9


InCharge HEALTHCARE 2017 Steve Bares, Ph.D. President and Executive Director Memphis Bioworks Foundation 20 S. Dudley St., Suite 900 Memphis, TN 38103 901-866-1400

sbares@memphisbioworks.org Bares has served as President and Executive Director of the Memphis Bioworks Foundation since 2001. In his role, he oversaw the building of a new 26,000-square-foot preclinical research facility in the UT-Baptist Research Park and the formation of the operating subsidiary, TriMetis Life Sciences. He is active in developing the entrepreneurial community in Memphis, with a 50,000-square-foot incubator, high-tech accelerators and mentoring support for new companies. In 2007, he formed Innova, an early-stage venture fund focused on technology, agriculture, and bioscience companies in Tennessee. He is co-founder and board chairman of the Memphis Academy of Science and Engineering, a STEM charter school. Bares holds a Ph.D. in Physical Chemistry and an MBA, and has authored nine patents.

David Barham Vice President of Finance Operations Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-7467

david.barham@bmhcc.org Barham is vice president of finance operations for Baptist Memorial Health Care. He earned a Bachelor of Science degree from the University of Tennessee at Martin and has been with Baptist for more than 23 years. During his Baptist career, he has served as chief financial officer for Baptist Memorial Hospital-Union City, Baptist’s West Tennessee and East Arkansas hospitals and Baptist’s regional market. He was promoted to his current position in 2004.

David Baytos Chief Executive Officer Methodist Olive Branch Hospital International Healthcare Consulting Services 4250 Bethel Rd. Olive Branch, MS 38654 662-932-9000

methodisthealth.org Baytos was named CEO of Methodist Olive Branch Hospital in 2009. He oversaw the development and construction of the hospital, which was the first newly licensed hospital approved in the State of Mississippi in 25 years when it opened in August 2013. Baytos has been with Methodist since 1998 and is the former CEO of Methodist Le

10 Memphis Medical News

Bonheur Germantown Hospital. During his tenure at Germantown, the hospital grew from a 120-bed community hospital to a 309-bed regional hospital with the opening of the hospital’s West Wing followed by the Women and Children’s Pavilion. Baytos is also CEO of International Healthcare Consulting Services. He received a Master Degree in Healthcare Administration from Xavier University. Ken Beasley Chief Executive Officer MSK Group, P.C. (OrthoMemphis, Memphis Orthopaedic Group, & Tabor Orthopedics) 6286 Briarcrest Ave Memphis, TN 38120 901.259.1600 orthomemphis.com Beasley is also the owner of Pinnacle Health LLC, which provides anesthesia services to community hospitals and consulting services to physician practices. He was formerly the CEO of Baptist Memorial Hospital–Memphis. He is actively involved with the Arthritis Foundation and member of the American College of Orthopaedic Executives and Medical Group Management Association.

Ann Bishop CEO Baptist Medical Group-Oncology Oncology Administrator Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-5503

ann.bishop@bmg.md Bishop serves as the CEO for Baptist Medical Group-Oncology and oncology administrator for Baptist Memorial Health Care. She has oversight for the development of oncology services across the Baptist system, programmatic development for the six Baptist Cancer Centers and serves in a leadership role with the oncology physician enterprise. She has 33 years of health care experience, including 20 years with Baptist. Bishop received a Master in Nursing Administration from the University of Southern Mississippi and is a fellow in the American College of Healthcare Executives.

Gwen Bonner Chief Operating Officer Saint Francis HospitalBartlett 2986 Kate Bond Rd. Bartlett, TN 38133 901-820-7050

gwen.bonner@ tenethealth.com Bonner joined Saint Francis HospitalBartlett as its COO in September 2007. She was responsible for overseeing the hospital’s recent 96-bed facility expansion

project, emergency room remodeling and expansion, and addition of two new cardiac and interventional labs. In addition, she maintains direct responsibility for Laboratory Services, Imaging Services, Pharmacy, Rehabilitation Services, Engineering, Food and Nutritional Services, Environmental Services, and Cardiopulmonary Services. Prior to this, Bonner served as Vice President of Clinical Services at Saint Francis Hospital-Memphis.

Cameron Brackett Vice President Memphis Bioworks Foundation and MidSouth eHealth Alliance 20 S. Dudley St., Suite 900 Memphis, TN 38103 901-866-1382

cameron.brackett@ midsoutheha.org Brackett currently serves as Vice President of Memphis Bioworks Foundation. Previously, he produced innovations in telehealth, population health, cardiology, monitoring, and patient engagement while in leadership roles at Honeywell, Cerner, and GE. Brackett holds more than 30 issued patents world-wide and served as Industry Chair for the Carnegie Mellon University Quality of Life Technology Center.  During his career, he served as Chairman of DICOM WG 8 and authored IHE’s first Echocardiography technical profile.

Bill Breen Senior Vice President of Physician Alignment Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901-516-0546

methodisthealth.org Since June 2010, Breen has served as Senior Vice President of physician alignment at Methodist Le Bonheur Healthcare. Previously, he was CEO of Health Choice, LLC, the exclusive managed care contracting organization for MetroCare Physicians and Methodist Healthcare, serving the Memphis and Mid-South area. Breen is responsible for overseeing the development of strategies and operations that align Methodist Le Bonheur Healthcare and its physician partners. He earned a Bachelor of Business Administration from the University of Louisville and an MBA from the University of Memphis. Breen is currently working on his DSc in Health Administration.


Bringing together the best minds in cancer care.

Pictured Front Row L to R: Donald Gravenor, MD; David Sullivan, MD; C. Michael Jones, MD, F.A.C.P.; Peter W. Carter, MD; Syed Azmi, MD and Sadanand Patil, MD Back Row L to R: Shailesh Satpute, MD, PhD; Sohail Minhas, MD; Salil Goorha, MD; Aleksander Jankov, MD; Raymond Osarogiagbon, MD; Margaret Gore, MD; Michael Magee, MD; Drew Dill, MD; Sal Vasireddy, MD; William Walsh, MD. Not pictured: Reed Baskin, MD; Dennis Morgan, MD; Brent A. Mullins, MD; Muhammad Raza, MD; Kirby Smith, MD; Kathleen Spiers, MD and Paschal Wilson, MD

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InCharge HEALTHCARE 2017 Kennard D. Brown, JD, MPA, PhD, FACHE Executive Vice Chancellor and Chief Operations Officer University of Tennessee Health Science Center Hyman Administration Building 62 S. Dunlap, Suite 219 Memphis, TN 38163 901-448-4797

kbrown@uthsc.edu As executive vice chancellor and chief operations officer at UTHSC, Brown is responsible for the campus central administration and management of the day-to-day operations. An 18-year UTHSC employee, Brown began his UTHSC career in the Office of the General Counsel, and has also served as director of the Office of Equity and Diversity, the Office of Employee Relations, and the Center on Health Disparities. He is an assistant professor in the College of Pharmacy and the Department of Surgery in the College of Medicine. He also manages the Plough Center for Sterile Drug Delivery and the West Tennessee Regional Forensic Center.

Thomas Brown Chief Executive Officer Eye Specialty Group/ Ridge Lake Ambulatory Surgery Center 825 Ridge Lake Blvd. Memphis, TN 38120 901-685-2200

thomasbrown@esg.md Brown graduated from Samford University in Birmingham, Alabama and the University Of Alabama School Of Law in Tuscaloosa, Alabama. He has over twenty years of healthcare industry experience with legal and management responsibilities in hospitals, medical practices, and ambulatory surgery center settings. He moved to Memphis in 2006 to serve as Administrator at Eye Specialty Group and Ridge Lake Ambulatory Surgery Center. In 2015, he assumed the role as CEO of Provident Practice Management Services. Mr. Brown is a Certified Ophthalmic Executive and his professional memberships include the American Academy of Ophthalmic Executives, American Society of Ophthalmic Administrators, Medical Group Management Association and the Alabama State Bar Association.

Denise Burke Partner Waller Lansden Dortch & Davis, LLP 1715 Aaron Brenner Drive Memphis, TN 38120 901-288-1651

denise.burke@ wallerlaw.com Hospitals, Academic Medical Centers, physicians, medical device companies and other healthcare clients trust Burke for practical and innovative solutions to a wide range of compliance and operations issues. Her inhouse experience in hospital, home health, durable medical equipment and physician practice management settings make her a trusted and enthusiastic advisor on both day-to-day healthcare operations issues and long-term strategic objectives. Burke is heavily involved in assisting providers with survival strategies in today’s evolving healthcare environment and assisting them with transition to alternative payment methodologies. Burke is recognized in Chambers USA and Best Lawyers for her healthcare law experience and was voted 2012’s “Lawyer of the Year” in healthcare law for the Memphis and West Tennessee area by Best Lawyers, which is affiliated with U.S. News and World Report. 

Robert Burns Chief Executive Officer ClearlyMD Practice Solutions 3775 Covington Pike Memphis, TN 38135 901-373-8949

www.clearlymd.com Having managed medical practices for more than 30 years, Burns is responsible for management of Memphis’ largest women’s health practice, Memphis Obstetrics and Gynecological Association, PC (MOGA) and has consulted with multiple practices throughout his career. Other current clients include Dr. Kristin Miller, Dr. Christine Mestemacher, Dr. Roy Bors-Koefoed, Women’s Physicians Group, PLLC and the Plastic Surgery Group of Memphis, P.C.  Staffed by 30 employees, the management firm offers a full range of services including practice management, billing, human resources, marketing, IT, and financial management.

C Eric Callan, CRNA, NP, DNAP Chief Executive Officer LifeLinc Corporation 3340 Players Club Parkway, Suite 350 Memphis, TN 38125 901-844-1590

lifelincpain.com Callan serves as CEO of LifeLinc, a progres-

12 Memphis Medical News


InCharge HEALTHCARE 2017 sive healthcare firm providing anesthesia and pain management services in eleven states. He oversees the strategic growth and development of the organization while cultivating both clinical and administrative relationships with each client. Callan earned his Bachelor of Science in Nursing, his Master of Science in Nursing as well as his post-graduate anesthesia training from the University of Tennessee. He earned his Doctor of Nurse Anesthesia Practice from the Middle Tennessee School of Anesthesia.

Victor John Carrozza, MBA Director of Membership & Communications The Memphis Medical Society 1067 Cresthaven Road Memphis, TN 38119 901-761-0200

mdmemphis.org Carrozza has served as membership director for the Memphis Medical Society since 2004. Prior to joining the Medical Society, he was the director of marketing and public relations for the Memphis Symphony, where he assisted in transitioning the orchestra into their new venue, the Cannon Center for the Performing Arts. Carrozza received his undergraduate degree in business administration (marketing) from Christian Brothers University in 1992. In 1999, he completed his MBA at the University of Memphis.

Zach Chandler Executive Vice President, Chief Strategy Officer Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-5137

zach.chandler@bmhcc.org Chandler is the executive vice president and chief strategy officer for Baptist Memorial Health Care. After earning his bachelor’s degree in business administration from Baylor University, he received a master’s degree in healthcare administration from the Washington University School of Medicine. Before stepping into his current role, Chandler served as CEO of five different hospitals, as well as vice president and CEO of Baptist’s metro-Memphis and regional divisions. He also serves on boards of the Baptist College of Health Sciences, Hospital Wing, Crestwyn Behavioral Health and the Common Table Health Alliance, as well as other organizations’ boards.

Two Lumps of Coal By Denise D. Burke

Twas the night before Christmas and all through the land Providers were pondering, would Obamacare stand? Doctors and nurses and the patients they were assisting Wondered what would become of conditions pre-existing? As 2016 draws to a close, there will be many well-intentioned forecasts about the future of healthcare with Donald Trump in the White House and Republicans controlling both the Senate and the House of Representatives. During the campaign, Presidentelect Trump repeatedly said that the repeal of the Affordable Care Act would be a high priority. As for what shape that repeal might take or what might replace the Act, we will simply have to wait and see. There are too many variables to make even a semi-educated guess at this point. We can, however, be certain of one thing: the government’s efforts to identify and punish healthcare fraud and abuse will continue unabated. In fact, healthcare fraud enforcement may be the one issue with true bipartisan support in Washington, DC. Highlighted below are two areas where we can expect to see continuing enforcement activity.

Aggressive Enforcement of Small-Scale HIPAA Breaches and/or Failure to Perform a Security Risk Assessment The Department of Health and Human Services Office for Civil Rights (OCR) has directed regional offices to take a more aggressive approach to breaches involving protected health information involving 500 or more individuals. Following a number of settlements, healthcare providers of all sizes should be aware of the agency’s renewed focus on investigating “systematic noncompliance” related to small-scale breaches. Providers and their business associates should ensure that their policies, procedures, and business associate agreements are in compliance with HIPAA standards and that they have implemented adequate corrective action plans sufficient to respond to even minor breaches and investigations by OCR. Failure to have a current HIPAA security risk assessment in this environment is the equivalent of Russian roulette. About the Author:

ZPIC Your Battles

The Medicare Modernization Act of 2003 required CMS to use “competitive procedures” to combat Medicare fraud, and CMS responded with third-party Zone Program Integrity Contractors (ZPICs) to investigate instances of suspected fraud, waste, and abuse. ZPICs are charged with identifying improper payments that are to be recouped by the government. One of my Waller partners, Jennifer Weaver, recently represented a client when a ZPIC audit concluded that the client had a 96% error rate in an audit sample. The ZPIC auditor then extrapolated this error rate and claimed that our client owed Medicare $27,500,000 in repayment. Waller filed two appeals in the ZPIC process, both of which were denied, but our appeal to an administrative law judge was finally granted. Over the course of several months and employing multiple strategies to rectify the ZPIC audit, we were able to demonstrate to CMS officials that the results of the ZPIC audit were incorrect. CMS directed the ZPIC to reopen the audit, and upon performance of a third review, and it was determined that the true error rate was less than 6% and did not warrant an extrapolation of damages. The recalculated the overpayment amount was $7,000 rather than $27,500,000, demonstrating that persistence pays off and creating happier holidays for all!

Nashville

www.wallerlaw.com Memphis Birmingham

Denise Burke is a partner with Waller and focuses exclusively on healthcare investigations, regulatory and operational issues. Denise is the current chair of the Tennessee Bar Association Health Law Section, ranked by Best Lawyers and featured in Memphis Medical New’s InCharge magazine.

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InCharge HEALTHCARE 2017 Alyssa Chase, MHA Director, QIN-QIO Tennessee Quality Program Qsource 3340 Players Club Pkwy., Ste.300 Memphis, TN 38125 901-682-0381

Qsource.org atomAlliance.org As director of Qsource’s Tennessee Quality Program, Chase leads state-based healthcare quality improvement (QI) activities across multiple areas of focus and healthcare delivery settings. She is chiefly responsible for conducting, monitoring and reporting outcomes for QI interventions in Tennessee as part of the organization’s 5-state atom Alliance initiative – a CMSfunded QIN-QIO program contract to improve the lives of Medicare beneficiaries. With more than 13 years’ experience in administration and managerial leadership in primary care and specialty practices, Chase is recognized for her expertise in focused areas of community-based care transitions and reduction of preventable hospital readmissions, physician practice EHR technical assistance and clinical quality reporting, and in facilitating community and patient engagement programs that teach, promote and sustain improved patient health through Diabetes Self-Management Education. Chase is a member of the Tennessee Medical Group Management Association (the Mid-South (MSMGMA). She serves on the Board of Directors for the Wings Cancer Foundation and the Board of Examiners for the Tennessee Center for Performance Excellence, Tennessee’s Baldrige program.

Paul Cheek, CPHIT, CPEHR, CPHIM Director of Business Development PCS Medical Solutions, LLC 7895 Players Forest Dr. Memphis, TN 38119 901-757-0830 901-409-3667 cell

www.pcs-ms.com Cheek has 10 years of professional experience in Medical Software Development/ Network/Security/HIPAA and Application Services, and 10 years of clinical management, general business, sales, marketing, budget management, and senior operations experience. As a former Medical Service Apprentice for the United States Air Force, Mr. Cheek is a passionate, strategic healthcare technology leader with in-depth technical knowledge/experience in ambulatory and acute clinical care environments in both Small business and Enterprise settings. Alongside his duties for PCS, he is COO of The Mid-South Center for Prevention and Wellness, Memphis first Heart Attack, Stroke and Diabetes Prevention Clinic. 

14 Memphis Medical News

Kristina Cherry Chief Nursing Officer Saint Francis HospitalBartlett 2986 Kate Bond Rd. Bartlett, TN 38133 901-820-7050

kristina.cherry@ tenethealth.com Cherry joined Saint Francis HospitalBartlett as chief nursing officer in March of 2014. She is responsible for providing executive level leadership for patient care and departments. Prior to this, she served as associate CNO at Houston Methodist Hospital in Houston, Texas. Cherry also previously held the CNO position at Christus Saint Frances Cabrini. Cherry received her Doctor of Philosophy, Nursing from University of Alabama at Birmingham and Master of Nursing degree from Emory University. She is ANCC board certified as a nursing executive advanced and family nurse practitioner.

Marie Chisholm-Burns, PharmD, MPH, MBA Dean and Professor of the College of Pharmacy University of Tennessee Health Science Center 881 Madison Ave., Suite 264 Memphis, TN 381033408 901-448-6036

mchisho3@uthsc.ed A nationally known educator, researcher, author and clinician, Chisholm-Burns has a strong background in patient care, particularly with solid-organ transplant recipients. She is the founder and director of the Medication Access Program, which provides medication to roughly 800 solid-organ transplant patients. Her writing has appeared in more than 275 publications, and she has received approximately $10 million in external research funding. Her numerous awards, include the 2015 Chauncey I. Cooper Pharmacist of the Year from the National Pharmaceutical Association and the 2015 Paul R. Dawson Award from the American Association of Colleges of Pharmacy for research contributions affecting patient outcomes.

Sarah Colley, JD, MHA, PHR Senior Vice President, Human Resources Regional One Health 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth.org Colley joined Regional One Health as the senior vice president of human resources in 2013 and is responsible for personnel, recruitment, labor relations, training and development, and occupational health. Colley served in human resources leadership

positions at health systems in Little Rock, Arkansas for 8 years, and she also practiced law in Arkansas from 2002 to 2005. As a result of the culture shift led by Colley and her team, Regional One Health was named one of the “150 Great Places to Work in Healthcare” twice by Becker’s Healthcare and was selected one of the “Top Places to Work” three years in a row by the Commercial Appeal. Colley is a member of the Junior League of Memphis and volunteers with the Grace St. Luke’s PTA and with Riverview Elementary. She graduated from Leadership Memphis in 2016 and was also recognized as a Top 40 Under 40 by the Memphis Business Journal.

Susan Cooper, RN, MSN, FAAN Chief Integration Officer and Senior Vice President, Ambulatory Services Regional One Health 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth.org Cooper joined Regional One Health in 2013 with a focus on the healthcare delivery model of the future, including a shift from care provided in the hospital to care in the community through a system of ambulatory services to meet the individual’s health needs. Cooper earned her nursing degrees from Vanderbilt University, where she later served as a faculty member and assistant dean of the School of Nursing. Appointed by Governor Phil Bredesen in 2007, Cooper served as the Commissioner of the Department of Health, State of Tennessee, for five years. In 2011, Cooper transitioned to the Governor’s Office, working on health and wellness related special projects. Cooper is a current member and incoming chair of the QSource Board of Directors.

Reginald Coopwood, MD President and CEO Regional One Health 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth.org Coopwood has served as the president and CEO of Regional One Health since March 2010. He leads the senior executive team and has led the organization through a transformation including service enhancements, improvements in customer service, rebranding and the opening of a new campus in East Memphis. Dr. Coopwood’s work at Regional One Health is complemented by his commitment to the community. He serves on several local and national boards, including BlueCross BlueShield of Tennessee, Tennessee Hospital Association and March of Dimes. He has earned numerous honors for his work in healthcare, including being named one of Memphis Magazine’s Who’s Who in 2010 – 2015. He has received the 2010 individual Leader in Health award


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InCharge HEALTHCARE 2017 from the Community Health Charities of Tennessee; the Memphis Business Journal’s Healthcare Heroes Award of Administrative Excellence in 2011; and the Tennessee Hospital Association’s Diversity Champion Award in 2013 and President’s Award in 2016.

Clint F. Cummins Executive Vice President Memphis Medical Society and MedTemps 1067 Cresthaven Road Memphis, TN 381193833 901-761-0200

mdmemphis.org Cummins has more than 12 years of executive planning, administration, communications and marketing experience in the nonprofit sector. He served about six years at the American Cancer Society serving in the positions of corporate systems director; major gifts officer; senior director, partner relationships and as vice president, corporate and distinguished partners.  A graduate of the University of TennesseeMartin, he is a board member of Medical Group Management Association (MGMA), UT Martin Alumni Chapter, Memphis Region, and as a regional volunteer for his national fraternity, Kappa Alpha Order.  He has served on the board of the Association of Fundraising Professionals, Memphis chapter and is a Fast Track graduate of Leadership Memphis. His background includes implementing educational and leadership programs, supporting capacity building grant projects, and providing organizational administrative coordination. 

D Lisa A. Daniel Chief Executive Officer Memphis Mental Health Institute (MMHI) 951 Court Ave. Memphis, TN 38103 901-577-1801

lisa.a.daniel@tn.gov tn.gov/behavioral-health/ hospitals Daniel, a Licensed Professional Counselor with Mental Health Service Provider designation, was appointed MMHI CEO in May 2011. She has spent 34 of her 38 year career working in the mental health arena serving in both community based and in-patient settings. She is a graduate of University of Memphis and Union University, Jackson, TN.

Paul DePriest,MD Executive Vice President, Chief Operating Officer Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-4140

munity, serving on boards of the Tennessee Election Commission, National Civil Rights Museum, Tennessee Board of Regents, University of Memphis board of visitors, AutoZone Liberty Bowl, Memphis Chamber of Commerce Foundation, Riverfront Development Corporation, American Hospital Association-Metropolitan Policy Review Board and several other organizations. He formerly served on the Federal Reserve Bank of St. Louis board of directors from paul.depriest@bmhcc.org           2008 to 2014 and the American Health Dr. DePriest is the first physician to serve Lawyers Association board of direcas Baptist Memorial Health Care’s executors from 2003 to 2009. tive vice president and chief operating officer. After earning a bachelor’s degree in Elizabeth Montegut chemistry from Eastern Kentucky UniverDupont, EdD sity, he received a medical degree from the Executive Director University of Kentucky College of Medicine. He subsequently completed a residency in Hope House obstetrics and gynecology and a fellowship P. O. Box 41437 in gynecological oncology at the University Memphis, TN 38174of Kentucky Medical Center. Dr. DePriest 1437 earned a master’s degree in healthcare 901-272-2702, ext. 202 management from the Harvard School of www.hopehouse Public Health. memphis.org James R. Downing, MD Dupont has been the executive director of Hope House for more than 17 years. President and Chief She has a doctorate in education from the Executive Officer University of Memphis, a master’s in special St. Jude Children’s education from the University of Texas, and Research Hospital a bachelor’s in psychology from Loyola 262 Danny University in New Orleans. Previously, she Thomas Place served as the Director of Community and Government Relations at Baptist Memorial Memphis, TN 38105 Health Care System. Dupont taught in 901-595-3300 the Memphis Catholic and Shelby County stjude.org school systems and has served on a numDr. Downing is president and chief execuber of community boards and committees. tive officer of St. Jude Children’s Research Hospital. As the architect of a new six-year Dana Dye strategic plan, he is leading the expansion Vice President and CEO/ of St. Jude clinical care and research programs in Memphis and around the globe. Administrator, Downing was instrumental in launching the Baptist Memorial Pediatric Cancer Genome Project, which Hospital-Memphis has sequenced the normal and cancer 6019 Walnut Grove Rd. genomes of more than 800 young cancer Memphis, TN 38120 patients with some of the least understood 901-226-0510 and most aggressive tumors. The project dana.dye@bmhcc.org is laying the groundwork for the next generation of patient care by integrating Dye is a vice president and the first findings into the clinic. For his contributions registered nurse to serve as administrato pediatric cancer research, Downing has tor and CEO of Baptist Memorial Health received many honors, including election to Care’s flagship hospital, Baptist Memorial the Institute of Medicine and the American Hospital-Memphis. She holds a Bachelor of Academy of Arts and Sciences. Science in nursing and a Master in Public Health Administration. A Baptist employee Gregory Duckett since 2007, she has served as chief nursing officer for Baptist Memphis, then for the Senior Vice President Baptist Memorial Health Care system and Chief Legal Officer before stepping into her current role. She Baptist Memorial is a member of the American College of Health Care Healthcare Executives.

350 North Humphreys Blvd. Memphis, TN 38120 901-227-5233

greg.duckett@bmhcc.org Duckett serves as senior vice president and chief legal officer for Baptist Memorial Health Care. He holds a bachelor’s degree from Oberlin College and a law degree from the University of Memphis Cecil B. Humphreys School of Law. Duckett is deeply involved in the Memphis com-

16 Memphis Medical News


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InCharge HEALTHCARE 2017

E Brandon Edgerson, MS, Pharm.D. Vice President of Professional Services Le Bonheur Children’s Hospital 848 Adams Avenue Memphis, TN 38103          901-287-6030

info@lebonheur.org Edgerson is Vice President of Professional Services at Le Bonheur. He joined Le Bonheur in 2006 and most recently served as Director of Pharmacy. He served as 2014-2015 President-Elect of the Tennessee Society of Health-System Pharmacists (TSHP). He has been named TSHP Pharmacist of the Year. Edgerson is involved with Children’s Hospital Association, American Association of Health-System Pharmacists and Pediatric Pharmacy Advocacy Group. Brandon earned his Pharm. D. from Xavier University of Louisiana in New Orleans and his masters from Ohio State University.

Robert Edwards Executive Director of Clinical Operations Delta Medical Center 3000 Getwell Memphis, TN 38118 901-369-8501

www.deltamedcenter.com Edwards has served Delta Medical Center for over 15 years. He has over 25 years of experience in Healthcare. He has extensive experience in Informatics Management. He holds a Masters degree in Healthcare Administration and is a Registered Nurse and a Registered Respiratory Therapist. Edwards is an adjunct instructor for the University of Phoenix. He is a member of the American College of Healthcare Executives.

David Elliott Vice President of Managed Care Baptist Memorial Health Care CEO Baptist Health Services Group 350 North Humphreys Blvd. Memphis, TN 38120 901-227-2490

Baptist Memorial Health Care and CEO of Baptist Health Services Group, a five-state PPO with more than 400,000 covered lives. After earning a bachelor’s degree from David Lipscomb University, he earned an MBA from the University of Memphis. A board member of the Mid-South Chapter of the American Red Cross, the Down Syndrome Association of Memphis and Page Robbins Adult Day Center, he is a past chairman of the Health Care Financial Management Association, Tennessee chapter.

James W. “Trey” Eubanks, III, MD Chief of Pediatric Surgery, Medical Director of Trauma Services Le Bonheur Children’s Hospital 848 Adams Avenue Memphis, TN 38103           901-287-6030

info@lebonheur.org Dr. Eubanks is Chief of Pediatric Surgery and Medical Director of Trauma Services at Le Bonheur and associate professor at the University of Tennessee Health Science Center. He led Le Bonheur through the American College of Surgeons’ verification process to become a Level I Pediatric Trauma Center – the only center david.elliott@bmhcc.org          in Tennessee and one of the only centers in the Southeast. His areas of specialty Elliott is vice president of managed care for include minimally invasive, chest, neonatal and trauma surgery.  He graduated with a Bachelor of Science in pharmacy from the University of Mississippi and attended medical school at the University of Mississippi Medical Center. Eubanks completed his general surgery residency at UTHSC and completed a pediatric surgery fellowship at Dallas Children’s Hospital before returning Le Bonheur in 2002.

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Vice President and System Chief Nursing Officer Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-7477

susan.ferguson@ bmhcc.org       A thirty-year Baptist employee, Ferguson is Baptist Memorial Health Care’s vice president and system chief nursing officer. During her Baptist career, Ferguson has served in a variety of roles throughout the system, most recently as system nursing director for clinical value analysis/specialty care/patient safety, where she managed patient safety and quality initiatives and performed a number of other duties. Prior to serving as the system nursing director,


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InCharge HEALTHCARE 2017 Ferguson served as Baptist Memorial Hospital-Collierville’s CNO; system director of nursing; director of nursing administration; director of oncology services; and CNO for Baptist hospitals in the metroMemphis area, West Tennessee and East Arkansas. She began her career in Baptist’s emergency department.

Thomas Ferguson, MD Acting Chief of Staff Veterans Affairs Medical Center 1030 Jefferson Avenue Memphis, TN 38104 901-577-7202

www.memphis.va.gov Dr. Ferguson assumed the role of Acting Chief of Staff of the Veterans Affairs (VA) Medical Center Memphis in December 2016. In this capacity he has oversight of all the clinical, educational, and research programs of the medical staff and is involved operationally with the VA leadership team in the design and activation of a number of new clinical spaces both on and off the main Jefferson campus. Dr. Ferguson has served as a consultant to VA Central Office since 2014 and is a subject matter expert on primary care with the Veterans Engineering Resource Center. Dr. Ferguson is a graduate of the University of Tennessee and has served as Chief of Primary Care, Associate Chief of Staff for Ambulatory Care, and Deputy Chief of Staff. Prior to Joining the VA in 2008,

Dr. Ferguson was in private practice at Methodist Lebonheur Healthcare.

Dawn FitzGerald, MS, MBA Chief Executive Officer Qsource 3340 Players Club Pkwy., Ste.300 Memphis, TN 38125 901-682-0381

Qsource.org atomAlliance.org As Qsource’s CEO since 2007, FitzGerald pilots the organization’s strategic growth in federal and state-based healthcare quality improvement, quality assessment, private sector and commercial healthcare, and health information technology consulting. FitzGerald spearheaded the organization’s significant expansion, established new corporate entities for Qsource in Kentucky and Indiana, partnered with peer organizations to form the five-state atom Alliance coalition, and was awarded a CMS contract supported by more than $75 million to help improve healthcare quality, cost and access for nearly 5 million Medicare consumers throughout Tennessee, Kentucky, Indiana, Alabama and Mississippi. She recently led Qsource’s merger and acquisition of Indianapolis-based NSI and established Qsource-ESRD Network Strategies, which currently operates two CMS-funded ESRD Networks working to advance the

quality of healthcare for persons living with End State Renal Disease (ESRD) in five Midwestern states. She leads the development of Qsource’s HIT services and Practice Solutions Division, which focuses on health information technology and provides consult and technical assistance to hospitals, physician practices and other healthcare providers.

James C. Fleming, MD, FACS Chair, Department of Ophthalmology Director HEI Orbit Center University of Tennessee Health Science Center 930 Madison Ave., Suite 100 Memphis, TN 38163 901-448-5883

jflemin4@uthsc.edu www.uthsc.edu/eye Dr. Fleming has been with the UTHSC Department of Ophthalmology, Hamilton Eye Institute (HEI), since 1997, when he was recruited to head the Oculoplastic Service. In 2003, he was vice chair of Clinical Affairs. Fleming helped create the ambulatory surgery center at HEI in 2007. The following year, he was named the Philip M. Lewis Professor of Ophthalmology. In 2012, he became the sixth chair in the department’s 100-year history. He has served as president of the American Society of Ophthalmic

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InCharge HEALTHCARE 2017 Plastic and Reconstructive Surgery and the Tennessee Medical Association. His recent honors include the Wendell Hughes Lecture Award and the Orkan Stasior Leadership Award, both from the American Society of Ophthalmic Plastic and Reconstructive Surgery.

Alan D Flippin Chief Executive Officer ADF Medical Practice Development 9180 Crestwyn Hills Drive, Suite 102 Germantown TN 38125 901.490.2330

adfmedical.com alanflippin@gmail.com Flippin has helped many of the leading practices in the Mid-South and Nashville grow revenue through innovative marketing and patient retention and growth for more than 20 years. ADF’s unique methodology combines on the ground implementation as well as high efficiency, customized methodology in developing substantial additional revenue generation for individual physicians, specialty group practices and healthcare institutions. Most of ADF’s clients are long term partnerships as a result of the successful revenue growth for their clients.

Pat Flynn, MD Interim Clinical Director Executive Vice President St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901-595-3300

stjude.org Dr. Flynn is a member in the Department of Infectious Diseases at St. Jude Children’s Research Hospital, where she holds the Arthur Ashe Chair in Pediatric AIDS Research. She is also Professor of Pediatrics and Preventive Medicine at the University of Tennessee Health Science Center. During her career, Dr. Flynn has worked both in the St. Jude HIV/AIDS Program as well as a consultant for pediatric oncology and bone marrow transplant recipient patients at St. Jude. She has directed and participated in clinical research in both of these areas and participates in the training of pediatric infectious disease trainees. She currently serves as the Interim Executive Vice President and Clinical Director for St. Jude.

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InCharge HEALTHCARE 2017 Scott Fountain Senior Vice President and Chief Development Officer Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-8182

financial executive with over 23 years of experience in the health care industry. He has in-depth knowledge of hospital organizations and systems including methods of operation, and regulatory agency authority parameters. Steve most recently served as the Western Group Chief Financial Officer for LifePoint Health in Brentwood, Tennessee. He holds a bachelor of science in accounting from Indiana State University.

Scott.fountain@bmhcc.org         Fountain, Baptist’s senior vice president and chief development officer, oversees the Baptist Memorial Health Care Foundation and Baptist’s Corporate Communications department. Fountain graduated from Iowa State University and has spent his entire career in institutional advancement. Outside of work, he serves on boards of the Dixon Gallery and Gardens, Medical Education and Research Institute, New Memphis Institute and PeopleFirst Partnership with Memphis Fast Forward. Fountain also is chair-elect of United Way of the Mid-South.

Steve Frantz Chief Financial Officer Saint Francis Hospital 5959 Park Avenue Memphis, TN 38119 901-765-1000

saintfrancishosp.com Frantz is the Chief Financial Officer for Saint Francis Hospital and the Memphis Market. Steve is a seasoned

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22 Memphis Medical News

G Terrence Geiger, MD Ph.D. Medical Director, Clinical Pathology Senior Vice President St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN, 38105 901-595-3300

stjude.org Dr. Geiger serves as a senior vice president and the Deputy Director for Academic and Biomedical Operations at St. Jude Children’s Research Hospital. Geiger joined St. Jude in 1999, and currently holds the St. Jude Endowed Chair in Pediatrics. Throughout his career, Geiger has made significant scientific and clinical contributions. His research program focuses on immunologic diseases and cancer immunotherapy. He has also served since 2006 as Medical Director for Clinical Pathology in the Department of Pathology. The department was the first in a children’s hospital in the nation to receive the College of American Pathologists ISO15189 accreditation. In his current role as Deputy Director for Academic and Biomedical Operations, Geiger is responsible for overseeing academic and biomedical functions within the institution.

Anna Joy Golden, MSN Chief Executive Officer Lakeside Behavioral Health System 2911 Brunswick Road Memphis, TN 38133 901-377-4700

www.lakesidebhs.com Golden has worked in the healthcare industry in the Memphis area for a number of years. Joining Lakeside in 2000, she held several roles as staff nurse, house supervisors, CNO, and COO. In 2012, she moved into the role of CEO. Golden was selected as one of the first board members of the University of Memphis BSN Advisory Board. She was recently elected to serve on the THA Board of Directors.

Cori Grant, MS, MBA VP Operations / IDIQ Director Qsource 3340 Players Club Pkwy., Ste. 300 Memphis, TN 38125 901-682-0381

Qsource.org atomAlliance.org As VP Operations, Grant is responsible for strategic and operational leadership of Qsource and oversees corporate operations and support services, including data analytics, marketing and communications, and corporate quality management systems. Additionally, Grant serves as the IDIQ director for the organization’s five-state, five year atom Alliance Quality Innovation Network-Quality Improvement Organization (QIN-QIO) contract. In this work, she oversees the CMS-funded QIO program work, supported by more than $75 million to improve healthcare quality, costs and access for nearly 5 million Medicare consumers throughout Tennessee, Indiana, Kentucky, Alabama and Mississippi. She earned a Master of Science degree in epidemiology from the University of Texas School of Public Health, a Master of Business Administration from the University of Tennessee, and expects to complete a PhD in Epidemiology at The University of Memphis in 2017. Before joining Qsource, Grant spent seven years conducting quality improvement projects for a large patientcentered healthcare system.

Audrey E. Gregory, RN, PhD Chief Executive Officer Saint Francis HospitalMemphis 5959 Park Avenue Memphis, TN 38119 901-765-1000

Saintfrancishosp.com Gregory is the market chief executive officer for Saint Francis Healthcare and the chief executive officer for Saint Francis Hospital-Memphis. Gregory began her Tenet career in 2004 at Delray Medical Center in Delray Beach, Fla., as director of emergency services before becoming director of nursing. In 2008, Gregory became the chief nursing officer. In 2011, she was promoted to chief operating officer at St. Francis Hospital, where she was a member of the executive leadership team and was responsible for all aspects of day-to-day operations. In 2014, she was promoted to chief executive officer at Placentia-Linda Hospital in Placentia, Ca. Gregory earned a PhD in global leadership at Lynn University in Boca Raton, Fla., and both a master’s degree and a bachelor’s degree in nursing and a master’s degree in healthcare administration from Armstrong Atlantic State University in Savannah, Ga.


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InCharge HEALTHCARE 2017 Bill Griffin Senior Vice President and Chief Financial Officer Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-7014

bill.griffin@bmhcc.org   Griffin received his Bachelor of Accountancy from the University of Mississippi in 1982. He then began his career in public accounting, working 11 years with top accounting firms Arthur Andersen and KPMG Peat Marwick. In 1993, he joined Baptist Memorial Health Care and has served as the chief financial officer for Baptist Memorial Hospital-Golden Triangle, chief financial officer for Baptist Memorial Hospital-Memphis and corporate system director of finance. In 2000, Griffin was promoted to vice president of corporate finance and also served as corporate privacy and security officer. He was promoted to SVP/CFO in December 2016. He is a certified public accountant, a chartered global management accountant, a fellow of the Healthcare Financial Management Association and an HFMA-certified healthcare financial professional.

H Kevin Hammeran CEO and Administrator Baptist Memorial Hospital for Women and The Spence and Becky Wilson Baptist Children’s Hospital

6225 Humphreys Blvd. Memphis, TN 38120 901-227-9106

kevin.hammeran@ bmhcc.org Hammeran is the CEO and administrator of Baptist Memorial Hospital for Women and the Spence and Becky Wilson Baptist Children’s Hospital. Prior to assuming these roles, Hammeran served as senior vice president and chief operating officer at New York Presbyterian. In that role, he was the chief administrative officer of the Morgan Stanley Children’s Hospital and the Sloane Hospital for Women. Hammeran also served as executive vice president and COO for Miami Children’s Hospital and St. Christopher’s Hospital for Children in Philadelphia. He also held various key leadership roles at The Children’s Hospital in Boston and Children’s Hospital Center (now Janet Weis Children’s Hospital) in Danville, Penn.

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Jessica Harrison, MHA, CMPE Senior Director UT LeBonheur Pediatric Specialists 2017 President Midsouth MGMA 50 N. Dunlap, 1st Floor Administration Memphis, TN 38103 901-334-7530

jessica.Harrison@ Lebonheur.org For the past 5 years, Harrison has served as an operational leader in the faculty practices affiliated with UT Health Sciences Center. She is currently the Senior Director for UT Le Bonheur Pediatric Specialists. Harrison has a bachelor’s degree in Business Administration from The University of Memphis and a Master of Health Administration and Certificate in Healthcare Informatics from the University of Washington in Seattle. Harrison is a Certified Medical Practice Executive (CMPE) and currently pursuing Fellowship through the American College of Medical Practice Executives. Harrison is active in the Mid-South Medical Group Management Association, serving as 2016 Program Chair and 2017 Chapter President.

Carmon Heilmann President PCS Medical Solutions 7895 Players Forest Drive Memphis, TN 38119 901-757-0637

pcs-ms.com Since 2004, Heilmann has led PCS Medical Solutions, LLC. PCS has been delivering Healthcare solutions to Mid South area physicians offices, offering local sales, installation, training and Support for over 28 years.  PCS, the MidSouth’s largest independent provider of Healthcare IT solutions, practice management and EMR systems, has helped a wide variety of medical specialty practices implement EHR systems.  A certified provider of Intergy Suite by Greenway Health, an integrated  practice management/ EHR system, they offer superior local support to make your EHR transition a success.

George Hernandez Chief Executive Officer Campbell Clinic 1400 South Germantown Road Germantown TN, 38138 901-759-3100

ghernandez@ campbellclinic.com Hernandez leads Campbell Clinic, an orthopedic surgery group founded in Memphis in 1909. Prior to being named CEO in 2010, Hernandez was the clinic’s CFO and had held that role since 1995. The organization


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InCharge HEALTHCARE 2017 employs 48 physicians and more than 450 employees at five locations across the Mid-South. Hernandez is a member of multiple national organizations: the Medical Group Management Association, Healthcare Financial Management Association and American Association of Orthopaedic Executives. He also serves on the Board of Directors of the Germantown Chamber of Commerce, the City of Germantown Planning Commission, and is a Reserve Officer with the City of Germantown Police Department.

Janice Hill CEO and Administrator Baptist Memorial Restorative Care Hospital 6019 Walnut Grove Road Memphis, TN 38120 901-226-1049

janice.hill@bmhcc.org Hill is administrator of Baptist Memorial Restorative Care Hospital, and the National Association of Health Care Quality has certified Hill as a professional in health care quality. She received her bachelor’s degree in nursing in 1978 and a master’s degree in public administration in 1994. She has served on Tennessee’s Board for Licensing Health Care Facilities and the Education and Advocacy Committee of the Mid-South Food Bank.

Norman Hill, MBA Executive Director Trumbull Laboratories, LLC 7550 Wolf River Blvd, Suite 200 Germantown, TN 38138 901-542-6800

trumbulllabs.com Hill, who received an MBA from Christian Brothers University, is Executive Director and a co-founding Member of Trumbull Laboratories, LLC.  The firm employs about 90 skilled technologists, technicians and clerical personnel in order to create microscopic slides for diagnostic review by the doctors of Pathology Group of the MidSouth, PC. Both companies are located in Memphis.

Craig Hofer, CPA Chief Financial Officer Qsource 3340 Players Club Pkwy., Ste.300 Memphis 38125 901-682-0381

Qsource.org Hofer, is chief financial officer for Qsource, a nonprofit, 501(c) (3) healthcare quality improvement organization, health information technology consultancy and government contractor. As CFO, Hofer leads the work of internal shared service teams in corporate Finance, Human Resources,

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26 Memphis Medical News

and Information Technology & Security for Qsource and its affiliates. He joined Qsource in 2010, bringing a focused expertise in accounting, budget planning, and cost allocation. As CFO, Hofer is member of the organization’s senior leadership team and is specifically responsible for integrating strategic process improvements across business, financial, technology and security systems. While at Qsource, he’s helped transform operational accounting methods and programs, implemented a restructured corporate performance management system, led conversion to full CAS coverage, and improved electronic documentation of contracting and RFP business proposal systems. He holds a Bachelor of Business Administration (BBA) in Accounting from the University of Memphis and earned his CPA license in 1985.

James Huffman CEO and Administrator Baptist Memorial Hospital-DeSoto 7601 SouthCrest Pkwy. Southaven, MS 38671 662-772-2118

james.huffman@bmhcc.org Huffman is the administrator and CEO for Baptist Memorial Hospital-DeSoto. He has a bachelor’s degree in health care management from Appalachian State University, as well as a master’s degree in finance and a certificate in health care finance from the University of South Carolina. Since joining Baptist in 1995, Huffman has served as CEO at Baptist Memorial Hospital-Union County, chief financial officer and chief operating officer at Baptist Memorial Hospital-Golden Triangle and chief financial officer for the Baptist metro-Memphis market.

Adrienne N. Huntley, PHR Chief Human Resources Officer Saint Francis HospitalBartlett 2986 Kate Bond Road Memphis, TN 38133 901-820-7000

saintfrancisbartlett.com Huntley comes to Saint Francis-Bartlett with more than 19 years of professional human resources experience in medical based settings, including executive consultant, human resources preceptor, management training facilitator and public speaker. She is Professional Human Resources (PHR) certified, obtaining her Society of Human Resources Management – Certified Professional (SHRM-CP) certification through the Human Resources Certification Institute.  She is a member of the Society of Human Resources Management.  Huntley is an alumni member of Leadership Bartlett Program and an active member of the Bartlett Station Commission.  She was the 2014 recipient of the HR Excellence Award from HealthSouth Corporation, where she


InCharge HEALTHCARE 2017 served as the HR Director at the MemphisNorth operation. She graduated Magna Cum Laude from Strayer University where she obtained a Bachelor’s in Business Administration degree.

J Paula Jacobs Vice President of Process Improvement and Innovation Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 638 Memphis, TN 38104 901-516-0749

methodisthealth.org Paula Jacobs was appointed to the role of Vice President of Process Improvement and Innovation in 2013. She is responsible for facilitating the development and deployment of best practices in operations planning, execution and improvement at the system level. Jacobs works closely with chief quality and chief nursing officers to ensure high-quality, cost-effective, safe, and unified care experiences for the patients and families of Methodist Le Bonheur Healthcare. She holds a Bachelor of Science degree in psychology and a Master of Arts degree in counseling Psychology from Liberty University. Jacobs is a certified Six Sigma Black Belt and served on the Tennessee Center for Performing Excellence Board of Examiners in 2009, 2010 and 2012.

Cato Johnson Senior Vice President of Public Policy and Regulatory Affairs Methodist Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901-516-0551

methodisthealth.org Johnson has been senior vice president of Public Policy and Regulatory Affairs at Methodist Healthcare since 1985. Prior to that, he was vice president of Corporate Affairs at the Regional Medical Center at Memphis. Johnson currently serves on a number of boards including the governing board for the University of Memphis, chairman of the TennCare Medical Care Advisory Committee, chairs the Shelby County Schools Athletic Committee, the University of Memphis Athletic Department Community Advisory Committee, Southwest Tennessee Community College Board of Advisors, and the MIAA Athletic Development Committee. He is also on the president’s council for Lemoyne-Owen College and is on the Memphis and Shelby County Public Building Authority. Johnson received a Bachelor of Science and a Master of Science from Memphis State University.

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InCharge HEALTHCARE 2017 Florence Jones, DNP, RN, NEA-BC Interim CEO, Chief Nursing Officer Methodist North Hospital 3960 New Covington Pike Memphis, TN 38128 901-516-5200

methodisthealth.org Jones is serving as interim CEO of Methodist North Hospital. She was named vice president and chief nursing officer (CNO) in 2013. Previously, she served as CNO at Methodist South Hospital starting in 2008. Jones earned a bachelor’s degree in nursing from Murray State University, a master’s degree in nursing administration from the University of Evansville, and a Doctorate of Nursing Practice from Union University. Jones more than 25 years of experience, of which the last 16 years have been as CNO for various hospitals. She most recently served as CNO for Delta Regional Medical Center (DRMC) and chief administrative officer for the DRMC west campus in Greenville, Miss.

Jana Jones, RN Chief Operating Officer Eye Specialty Group 825 Ridge Lake Blvd. Memphis, TN 38120 901-685-2200

janajones@esg.md Jones holds a degree in nursing and has over 30 years of experience in management and healthcare administration. After beginning her medical career in the Baptist Health System, she worked as Health Services Administrator for Corrections Corporation of America. She has assisted Memphis area hospitals and medical practices as a consultant and trainer, including project leader in building Regional One Health’s new outpatient surgery department. Jones has served as Chief Operating Officer at Eye Specialty Group since 2009, recently opening their new Collierville clinic. Jones is a member of the American Society of Ophthalmic Administrators.

Beverly Jordan Vice President and Chief Information and Transformation Officer Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-7475

beverly.jordan@bmhcc.org        Jordan serves as Baptist Memorial Health Care’s vice president and chief information and transformation officer, putting her in charge of Baptist’s multimillion dollar transition to an electronic health record. She also oversees the organization’s information technology services department–Baptist Technology Services. She earned a Bachelor of Science degree from Central Michigan University and a Master of Science in nursing from the University of Phoenix. Jordan has volunteered for Habitat for Humanity and served as chair of Leadership Memphis’ board of directors.

K William A. Kenley, FACH Senior Vice President/CEO Methodist Le Bonheur Germantown Hospital 7691 Poplar Ave. Germantown, TN 38138 901-516-6967

methodisthealth.org Kenley was named Chief Executive Officer of Methodist Le Bonheur Germantown Hospital in May 2009. Prior to this appointment, he served as the Administrator and CEO of Methodist North Hospital for 5 years and led the hospital to become the first private hospital in Memphis with an electronic medical record. He holds a master’s degree in health administration from Duke University and a Bachelor of Science degree from Radford University in Virginia. Kenley is a fellow of the American College of Healthcare Executives and is a member of the Medical Group Management Association, and chairman for The Village at Germantown.

Randy King Vice President and CEO metro-Memphis division Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-5191

randy.king@bmhcc.org                King is Baptist Memorial Health Care’s vice president and CEO of its metro-Memphis division—overseeing operations for eight Memphis-area Baptist hospitals. A graduate of Christian Brothers University, he served as CEO and administrator of Baptist Memorial Hospital-DeSoto for nearly seven years before being promoted to vice president

28 Memphis Medical News


2017 New Year’s Resolution: Go MACRA or Go Home! By Shannon E. hoffErt, ButlEr | Snow

What is MACRA? The Medicare Access and CHIP Reauthorization Act of 2015 (“MACRA”) reformulates Medicare Part B payment models to refocus on quality and cost effectiveness. The MACRA Quality Payment Program applies to physicians, physician assistants, nurse practitioners, clinical nurse specialists, and certified registered nurse anesthetists who bill Medicare Part B more than $30,000 a year and provide healthcare for more than 100 Medicare beneficiaries annually. The Quality Payment Program will incentivize Shannon E. hoffErt providers to submit quality and technology data starting in January 2017. Based on the amount of data submitted for the 2017 performance period, providers may receive an increase in their Medicare Part B reimbursements beginning January 1, 2019, but providers who do not participate will become subject to a 4% downward payment adjustment.

How Does the Payment Program Work? The Quality Payment Program retains the Medicare Part B fee for service schedule as the baseline for physician payments and incorporates additional payments adjustments through two payment tracks: the Meritbased Incentive Payment System (“MIPS”) or the Advanced Alternative Payment Models (“APMs”). 1. MIPS. MIPS provides an opportunity for providers to remain in traditional Medicare Part B and earn a performance-based payment adjustment. Under MIPS, providers will receive an incentive payment or a downward adjustment to Part B reimbursements based on the provider’s composite score derived from four weighted categories: quality, resource use, clinical practice improvement activities, and “advancing care information,” which is defined under MACRA as meaningful use of certified electronic health record technology. 50% of the provider’s score will come from quality, 25% from advancing care information category, 15% from clinical practice improvement activities metric, and 10% from resource use. CMS has indicated these percentages will change over the course of the program.

Each MIPS category will be reported using measures developed from other incentive programs, including the Physician Quality Reporting System, the Value-based Payment Modifier, and the Electronic Health Record Meaningful Use program. MACRA sunsets payment adjustments under these incentive programs at the end of 2018, concurrent with the commencement of payment adjustments under MIPS on January 1, 2019.

advanced APMs, or (2) have at least 20% of eligible Medicare beneficiary patients attributed to an Advanced APM.

Payment Adjustments. The first MIPS performance period begins January 1, 2017 and runs through December 31, 2017. Providers will have until March 31, 2018 to submit 2017 data for each of the four MIPS categories. CMS will set performance thresholds in each category based on the prior year’s data submissions, if available. Beginning January 1, 2019, providers will begin to receive payment adjustments to Medicare Part B reimbursements based on the provider’s composite score derived from 2017 data submissions as compared to the CMS threshold. Providers whose composite score is at the threshold level and providers that submit minimal amount of 2017 data will not receive an increase or a decrease in Medicare Part B reimbursements. Providers who submit 90 days or more of 2017 data and whose composite score is above the threshold may receive up to a 4% increase in Medicare Part B claims the following year, and “exceptional” performers potentially may receive a 12% increase, although CMS has stated this is unlikely. Providers whose composite score is below the threshold and providers who do not participate in MIPS reporting will receive a negative payment adjustment the following year, with providers in the lowest percentile receiving up to a 4% downward adjustment in Medicare Part B reimbursements.

Conclusion

Exceptions to MIPS. CMS has provided limited exceptions to the MIPS program. Providers that are in their first year of billing Medicare, providers whose volume of Medicare patients or payments fall below the thresholds, and providers who qualify for payment under an APM will be exempt from MIPS. 2. APMs. APMs, such as accountable care organizations and episode based care, are alternatives to traditional Medicare Part B. Under MACRA, provider engagement with “advanced APMs” may obtain increased financial incentives. MACRA defines an Advanced APM as a payment model that meets certain regulatory requirements, including use of certified EHR, implementation of quality measures similar to those in MIPS, and additional risk-sharing requirements. Providers qualify for APM-based incentives in one of two ways: (1) receive at least 25% of Medicare Part B reimbursements through ADVERTISEMENT

3. Payment. Beginning in 2019, a provider that fully meets every element to be considered for an upward payment adjustment will receive an annual lump sum payment equal to 5% of the provider’s Medicare Part B reimbursements from the prior year.

The time to prepare for practice adjustments for MACRA compliance is now and the stakes are big. Practice resources must be organized to initiate MIPS reporting or to determine APMs’ eligibility. CMS has created a MACRA toolkit for providers found at https://innovation.cms.gov/ Files/x/apm-toolkit.pdf. For more information or for questions, please feel free to contact the author or any other member of Butler Snow’s healthcare team.

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InCharge HEALTHCARE 2017 and CEO of Baptist’s regional division, a position he held until he was promoted to his current role.

Tina Kovacs Chief Financial Officer Saint Francis HospitalBartlett 2986 Kate Bond Rd. Bartlett, TN 38133 901-820-7050

tina.kovacs@ tenethealth.com In 2010 Kovacs became CFO of Saint Francis Hospital-Bartlett. She provides executive financial leadership, overseeing Accounting, Business Office, Patient Registration, Medical Records, Materials Management, Case Management, and Information Systems. Prior to joining Saint Francis Hospital-Bartlett, Kovacs served as Assistant Chief Financial Officer at Sierra Medical Center in El Paso, Texas. She has also worked in financial leadership roles at hospitals in Indiana and Louisiana. Kovacs received her bachelor’s degree from Loyola University in New Orleans, LA and her MBA from the University of New Orleans.

L Jason Langley Chief Financial Officer Delta Medical Center 3000 Getwell Memphis, TN 38118 901-369-8501

www.deltamedcenter.com Langley began his tenure at Delta Medical Center in 2016. He is a Certified Healthcare Financial Professional and holds dual masters in Health Services Administration and IT Management. Prior to joining Delta he held a leadership position at Central Florida Health Alliance in Leesburg, Florida.  

Phillip R. Langsdon, MD, FACS 2017 President Memphis Medical Society Director, Southern Region American Academy of Facial Plastic & Reconstructive Surgery Professor & Chief Div. Facial Plastic Surgery Univ. of Tennessee Health Science Center Dept. of OtolaryngologyHead & Neck Surgery The Langsdon Clinic 7499 Poplar Pike Germantown, TN 38138 901-755-6465

www.drlangsdon.com Dr. Langsdon received his medical degree from the University of Arkansas for Medical Sciences. He completed his residency at

30 Memphis Medical News

Indiana University and his fellowship in Birmingham, AL. He is board certified by the American Board of Facial Plastic and Reconstructive Surgery. As a Professor at UTHSC-Memphis, he staffs trauma and reconstructive procedures at Regional One. His private practice is limited to facial plastic surgery at The Langsdon Clinic. He has been a member of the Memphis Medical Society for 30 years and will serve as the 140th president for 2017.

John A. Lewis Administrator and CEO Semmes Murphey Clinic 6325 Humphreys Boulevard Memphis, TN 38120 901-522-2615   

semmes-murphey.com Lewis is Administrator and CEO at Semmes-Murphey Clinic where he is involved in all phases of leading the operation and setting strategic direction. With 25-plus years of leadership experience in multiple industries, including manufacturing, distribution and healthcare, Lewis has spent the last 14 years at Semmes-Murphey. He completed his Master of Business Administration at Christian Brothers University, and he is a Certified Public Accountant, a Fellow in the American College of Medical Practice Executives and Certified in IT Project Management.

Jeffrey H. Liebman Chief Executive Officer Methodist University Hospital 1265 Union Ave. Memphis, TN 38104 901-516-2600

methodisthealth.org Liebman joined Methodist Le Bonheur Healthcare in February 2014 as CEO for Methodist University Hospital. A seasoned executive with more than 25 years of healthcare leadership experience, Liebman previously served as president of the Good Samaritan Medical Center in Brockton, Massachusetts. Liebman also has experience with large physician practices, including Affiliated Physicians Group, a communitybased Harvard primary care network he helped grow from 28 to 220 physicians. Liebman earned a BA from Queens College in New York, a Doctor of Dental Medicine from the University of Pennsylvania and an MBA from the University of Chicago. 

Wendy M. Likes, PhD, DNSc, FAANP Dean of the College of Nursing University of Tennessee Health Science Center 920 Madison Ave., 10th Floor Memphis, TN 38103 901-448-6135

wlikes@uthsc.edu A three-time alumna of UTHSC, Likes was appointed dean of the College of Nursing in June 2015. She is responsible for managing more than 75 faculty and staff members, and educating and serving some 400 students annually. She holds the Ruth Neil Murry Endowed Chair in Nursing, and has served as principal investigator or co-investigator for more than $1.2 million in grants and special project funding.

Jason Little President and Chief Executive Officer Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-5134

jason.little@bmhcc.org Little is Baptist Memorial Health Care’s president and CEO. He received his bachelor’s degree in health administration from the University of Tennessee, where he received the prestigious Whittle Scholarship and was elected student body president. He then earned master’s degrees in business administration and health care administration from the University of Alabama at Birmingham. He came to Baptist after serving as an operations administrator at the Mayo Clinic in Scottsdale, Arizona. Little serves on boards of the University of Tennessee at Knoxville, Church Health Center, American Heart Association, Memphis Chamber of Commerce, New Memphis Institute and the Tennessee Hospital Association.

Chris Locke Chief Executive Officer Saint Francis HospitalBartlett 2986 Kate Bond Road Memphis, TN 38133 901-820-7000

saintfrancisbartlett.com Locke joined Saint Francis Hospital-Bartlett as the CEO in June 2015, having previously served as the hospital’s interim CEO in 2012. Locke’s leadership experience in the healthcare field includes serving as chief operating officer of Atlanta Medical Center, where he excelled in operations, physician engagement, team building and strategic planning. He also served as the chief operating officer at Spalding Regional Medical Center in Griffin, GA and Wellington Regional Medical Center in Wellington, FL.


InCharge HEALTHCARE 2017 Locke holds a Master of Health Administration from Washington University in St. Louis School of Medicine and a Bachelor of Arts in Psychology from the University of Kansas.

Will Lowes Associate Administrator Director of Business Development Saint Francis HospitalBartlett 5959 Park Avenue Memphis, TN 38119 901-765-1000

saintfrancishosp.com Lowes has 17 years of experience in healthcare administration and currently serves as Associate Administrator, Director of Business Development at Saint Francis Hospital-Bartlett. Since beginning his tenure there the hospital has opened a free standing imaging center, expanded 96 to 196 inpatient beds, became an accredited chest pain center, launched a STEMI program, became a certified stroke center, and developed a growing physician network. Lowes is the President Elect of the Arlington Chamber; President, Northeast Shelby County Rotary Club; and past Governing Board Member of the Bartlett Area Chamber. Lowes received his BA in Business Administration from Mississippi State University, his Masters of Business Administration and Masters of Healthcare Administration from the University of Alabama at Birmingham.

Jackie Lucas Senior Vice President and Chief Information Officer Regional One Health 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth.org Lucas is the chief information officer. Lucas has a broad background in healthcare and technology. Lucas has served as a senior executive of health systems and has held leadership and management positions in healthcare information technology, operations and finance in community, academic and children’s hospitals. Lucas is a Fellow of the American College of Healthcare Executives and a member of the College of Healthcare Information Management Executives. She has served on advisory boards for multiple organizations including two Fortune 15 companies, AT&T and McKesson. Lucas earned a BBA from Lambuth University and an MBA from the University of Memphis.

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Memphis Medical News 31


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M Jon McCullers, MD Pediatrician-In-Chief Le Bonheur Children’s Hospital 848 Adams Avenue Memphis, TN 38103 901-287-6030

info@lebonheur.org Dr. McCullers is chair of the Department of Pediatrics for The University of Tennessee Health Science Center and pediatrician in chief for Le Bonheur. Before joining Le Bonheur, McCullers worked as a pediatric infectious disease researcher at St. Jude Children’s Research Hospital. From the Hampton Roads area of Virginia, McCullers received his Bachelor of Arts in premedicine from the University of Virginia. He received his medical degree from the University of Alabama at Birmingham, where he also completed his internship and residency. He moved to Memphis, in 1996 for a Pediatric Infectious Disease fellowship with a joint St. Jude/ UT program. He joined St. Jude as an assistant faculty member in 2000 and was named a full faculty member in 2011.

Betty Sue McGarvey President Baptist College of Health Sciences 1003 Monroe Ave. Memphis, TN 38104 901-572-2585

Bettysue.McGarvey@ BCHS.edu McGarvey is president of the Baptist College of Health Sciences, which is also her alma mater and where she began her nursing education. She later completed degrees in nursing from both the University of Memphis and the University of Tennessee Health Science Center. She also has a doctorate in nursing from the University of Alabama at Birmingham. McGarvey serves as president of the Memphis Rotary Club and is a board member of Leadership Memphis.

Mark W. McMath Senior Vice President and Chief Information Officer Methodist Le Bonheur Healthcare 1211 Union Ave. Memphis, TN 38104 901-516-0011

methodisthealth.org McMath joined Methodist Le Bonheur Healthcare (MLH) in 2015 as Senior Vice President and Chief Information Officer. McMath is responsible for providing reliable and innovative corporate IT services to the 12,000 associates and 2,000 physicians who provide healthcare services to communities in West Tennessee, North Mississippi and East Arkansas. Prior to

32 Memphis Medical News

joining MLH, he served as CIO and VP of IT, Clinical and Support Services at Indiana University Health Bloomington. He holds a Bachelor of Science in management and Masters in Business Administration from Purdue University. McMath is a member of the Rotary Club of Memphis and serves on the HealthLINC information exchange board of directors, and the University of Memphis Industry Advisory Board. 

Bobby G. Meadows III Executive Director Memphis Jewish Home & Rehab 36 Bazeberry Road Cordova, TN 38018 901-758-0036

bmeadows@ memphisjewishhome.org Meadows joined Memphis Jewish Home & Rehab in 2013 after 13 years in the nursing home industry, 11 of those as an executive director. He attended Marshall University and then the University of Alabama where he earned a business degree in healthcare management.  He began his work in nursing homes as a CNA and worked his way up to being a licensed nursing home administrator.  Meadows a board member of the Association of Jewish Aging Services, a national organization based in Washington, D.C., and received its Young Executive of the Year Award in 2016.

James Morgan, Ph.D. Scientific Director Executive Vice President St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901-595-3300

Stjude.org Morgan was recently named scientific director and an executive vice president at St. Jude Children’s Research Hospital. He was named chair of the Developmental Neurobiology Department in 2006. Under his leadership, the department became widely recognized for advancing knowledge of nervous-system function and developing novel clinical therapies. Research in his laboratory has focused on understanding the molecular mechanisms that contribute to normal and pathological neuronal death and differentiation. In his current role, Morgan facilitates basic science research and ensures that scientists have access to the resources they need to maximize their capabilities.

G. Scott Morris, MD, M.Div. CEO & Founder Church Health 1350 Concourse Ave., Ste. 142 Memphis, TN 38104 901-272-7170

morriss@ ChurchHealth.org Morris has an undergraduate degree from the University of Virginia, a Master of Divinity degree from Yale University, and MD from Emory University. He is a board certified family practice physician and an ordained United Methodist minister. Since its founding by Morris in 1987, the Church Health Center has provided quality, affordable health care for working, uninsured people and their families. It has grown to become the largest faith-based clinic of its type in the country.

Erich A. Mounce Chief Executive Officer West Cancer Center SVP Oncology Service Line Methodist Healthcare 7945 Wolf River Boulevard Germantown, TN 38138 901-683-0055

westcancercenter.org Erich Mounce is the Chief Executive Officer of West Cancer Center and also serves as Senior Vice President of the Oncology Service Line for Methodist Healthcare. Since his arrival, Mounce has been instrumental in the implementation of the West Cancer Center strategic vision, including leading and operationalizing the collaboration with the University of Tennessee Health Science Center and Methodist Healthcare to form the West Cancer Center partnership. This collaboration among the region’s leaders in patient care, education and research has provided Mid-South cancer patients a single network for the comprehensive and often complex care required to fight the disease. In November of 2015, his strategic vision for an academically focused, comprehensive cancer center became tangible with the opening of the new West Cancer Center on Wolf River Boulevard.”

Christine T. Mroz, MD Chief Medical Officer Mroz Baier Breast Clinic 6005 Park Avenue Suite 700 Memphis, TN 38119 901-527-3391

www.breastcareclinic.com Dr. Mroz graduated from the State University of New York in Genesco, New York, and completed medical school at SUNY, Upstate Medical Center in Syracuse, New York. She was only the third woman to complete a surgical residency at the Mayo Graduate School of Medicine in Rochester, Minnesota. She has received numerous


InCharge HEALTHCARE 2017

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Memphis Medical News 33


InCharge HEALTHCARE 2017 awards for her work as a breast surgeon, and currently acts as the Fellowship Director of the Mayo Clinic Imaging Studies at the Mroz-Baier Breast Care Clinic.

N Sid Nichols Director of Business Development Lakeside Behavioral Health System 2911 Brunswick Road Memphis, TN 38133 901-377-4700

lakesidebhs.com Nichols is the Director of Business Development for Lakeside Behavioral Health System in Memphis. He graduated with a Bachelors of Science degree from the University of Tennessee at Martin in 1989. Prior to assuming his current role, Nichols held positions in Business Development as a Regional Account Manager serving North Mississippi, West and Middle TN. In 2010, Nichols was promoted to Sales Manager. His career in behavioral healthcare spans over 20 years.

Rev. Keith Norman Vice President of Government Affairs Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-5041

keith.norman@bmhcc.org As vice president of government affairs for Baptist Memorial Health Care, Norman’s primary responsibilities include establishing and maintaining relationships with government officials and strengthening Baptist’s community outreach partnerships. He is pastor of First Baptist Church-Broad, sits on the Memphis-Shelby County Crime Commission board of directors, is a board trustee at Christian Brothers University and is a former commissioner of the Tennessee Bureau of Ethics and Campaign Finance. Norman also is president of Memphis’ NAACP chapter. A graduate of Morehouse College, Norman recently earned a doctorate degree from Memphis Theological Seminary and published his dissertation, which outlines strategies for urban community development in Memphis, Tenn. Norman is now pursuing a certification in Diversity and Inclusion Management from the American Hospital Association and is a member of the American College of Healthcare Executives.

O Rola Obaji Chief Executive Officer McDonald Murrman Women’s Clinic 7205 Wolf River Boulevard, Suite 150 Germantown, TN 38138 901-752-4500

mmwc.md Obaji was named CEO of McDonald Murrmann Women’s Clinic in 2016. Having previously served at CEO of Integrity Oncology, Obaji has been a champion for oncology for twenty years. She has been involved with the American Cancer Society Gala for many years including as auction chair, co-chair, and this year, as the 2016 event chair. Born in Aleppo, Syria, Obaji is the oldest of three children. She received her Bachelor of Business Management & Administration from Aleppo University prior to moving to Memphis in 1990. Obaji and her husband, Suhail Obaji, MD, a Memphis oncologist, have two children, one who is studying law at the University of Memphis School of Law, and one who is pre-med at the University of Alabama.

34 Memphis Medical News

P Samuel Pieh Chief Operating Officer Saint Francis HospitalMemphis 5959 Park Avenue Memphis, TN 38119 901-765-1000

Saintfrancishosp.com Pieh, Chief Operating Officer, is an accomplished health care leader with a vast amount of experience in operations in both health care and business. He obtained his Bachelor of Science Degree at the University of Memphis and has a Master’s Degree in Business Administration from Union University in Jackson, Tennessee. In addition, he has a doctorate of Physical Therapy from Temple University in Philadelphia, Pennsylvania. Most recently, Samuel was the Chief Operating Officer at Detroit Medical Center Huron Valley- Sinai Hospital, a Tenet facility in Commerce, Michigan. Prior to that, he was Director of Vascular Service Lines and Rehabilitation for Saint Francis Hospital-Bartlett.

Nikki S. Polis, PhD, RN Methodist SVP & Chief Nursing Executive; CNO Le Bonheur Children’s Hospital Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901-516-0840

methodisthealth.org Polis joined Methodist Le Bonheur Healthcare in January 2012 as chief nurse executive. Polis is responsible for creating and communicating the vision and direction for nursing within Methodist Le Bonheur Healthcare. In addition, she provides strategic leadership and supports a progressive professional practice environment that promotes excellence in patient care and nursing practice, with an emphasis on accelerating our organization’s commitment to patient- and family-centered care. She also serves as CNO for Le Bonheur’s Children’s Hospital.

Q Mary Anna Quinn Chief Administrative Officer St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901-595-3300

stjude.org Quinn is chief administrative officer and executive vice president at St. Jude Children’s Research Hospital. Quinn


InCharge HEALTHCARE 2017 oversees a variety of support operations departments, including patient housing, Human Resources, Facilities Operations and Maintenance, Communications, Design and Construction, Security, Biomedical Engineering, Environmental Services and Food Services. Since joining St. Jude in 1986, Quinn has held several leadership roles, and under her direction, the Human Resources team has been instrumental in St. Jude being recognized for five consecutive years by FORTUNE magazine as one of the nation’s “100 Best Companies to Work For.”

R Tammie Ritchey, CRFE Executive Director Regional One Health Foundation 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth foundation.org Ritchey has served as the Executive Director of the Regional One Health Foundation since 2004. Prior to that she served as Development Director for Girls Incorporated of Memphis. Tammie is a proud native Memphian, having graduated from Ridgeway High School and Rhodes College.  Tammie is a Certified Fund Raising

MEMBERSHIP REGISTRATION FOR 2017 IS OPEN Please visit the website for details & online registration.

We invite Practice Administrators to join us and stay on top of your game!

Executive, an internationally-recognized designation for philanthropic fundraising executives. She is a member of the Board of Directors for the Memphis Downtown Rotary Club, a member of the Association of Fundraising Professionals, and the former President for Women of Achievement. 

Jennie N. Robbins Senior Director of Finance and Performance Church Health 1350 Concourse Ave., Ste. 142 Memphis, TN 38104 901-272-7170

robbinsj@churchhealth.org Prior to joining the Church Health Center in 2007, Robbins worked in the banking world, serving as Vice President of Corporate Banking for Bancorp South, as well as positions with Bank of America and Regions Bank. She is a graduate of the University of New Orleans. She is Past-President of Mid-South Medical Group Management Association, Board Member of the Tennessee Charitable Care Network and is involved in many community projects and organizations in the Memphis area.

Charles W. M. Roberts, MD Ph.D. Executive Vice President Director, Comprehensive Cancer Center St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901-595-3300

stjude.org Dr. Roberts is director of the Comprehensive Cancer Center and executive vice president at St. Jude Children’s Research Hospital. St. Jude is home to the first and only National Cancer Institute–designated Comprehensive Cancer Center devoted solely to children. Roberts also serves as full member in the Department of Oncology and holds the Lillian R. Cannon Comprehensive Cancer Center Director Endowed Chair. Roberts supports five major interdisciplinary research programs that are organized with the specific intent of translating basic science discoveries into curative therapies for children with cancer, while minimizing long-term side effects.

James L. Robinson III, PsyD Chief Executive Officer Methodist South Hospital 1300 Wesley Dr. Memphis, TN 38116

901-516-3700 methodisthealth.org Robinson became CEO of Methodist South Hospital in September 2012. Prior to joining Methodist, Robinson served for 20 years in the Veterans Administration (VA) system. He joined the VA in 1992 as a clinical psychologist and moved through the VA leadership ranks in Virginia, North Carolina, and Georgia before taking on the CEO position at the Memphis VA Medical Center in 2009. Robinson earned a bachelor’s degree in psychology from the University

EXECUTIVE LEVEL EDUCATIONAL LUNCHEONS NETWORKING WITH YOUR PEERS THURSDAY, JANUARY 19, 2017 Jennifer (Jenny) Kiesewetter Kiesewetter Law Firm HHS Gets Aggressive: HIPAA Audits and Penalties on the Rise. What You Should Know. THURSDAY, FEBRUARY 16, 2017 Cindy Burns, RN, BSN, Area Healthcare Manager, Steelcase Health Time for a Change: New Solutions for Healthcare Spaces.

For more information about membership, meeting dates/times and topics/speakers

VISIT MIDSOUTHMGMA.ORG

36 Memphis Medical News

Follow us on to begin receiving West TN Medical News in print or on your tablet or smartphone @memphismednews www.WestTNMedicalNews.com for updates and

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InCharge HEALTHCARE 2017 of Georgia and a PsyD from the Virginia Consortium for Professional Psychology, which is associated with The College of William and Mary, Eastern Virginia Medical School, Old Dominion University, and Norfolk State University.

Carlos RodriguezGalindo, MD Executive Vice President Director, International Outreach Program Director, Comprehensive Cancer Center St. Jude Children’s Research Hospital 262 Danny Thomas Place Memphis, TN 38105 901-595-3300

Having memory problems or trouble thinking clearly? If this sounds like you, or someone you you know, please consider consider the the ENGAGE ENGAGE Study. Study.

stjude.org Dr. Rodriguez-Galindo is director of the International Outreach Program (IOP) and executive vice president at St. Jude Children’s Research Hospital. He is also the chair of the Department of Global Pediatric Medicine and holds the Four Stars of Chicago Endowed Chair in International Pediatric Research. Rodriguez-Galindo is leading the St. Jude efforts to ensure childhood cancer patients worldwide have access to an increased level of care currently unavailable in developing countries. The IOP includes 24 partner sites in 17 countries with the goal of improving the level and quality of care for childhood cancer patients in those regions.

The ENGAGEStudy Studyisisisaa aglobal global clinical research The clinical research study The ENGAGE ENGAGE Study global clinical research VWXG\DVVHVVLQJWKHHIÀFDF\DQGVDIHW\RIDQ assessing the efficacy and safety of an investigationstudy assessingto the efficacywhether and safety of an investigational medication, to determine whether al medication, determine it can slow the it can slow the progression of symptoms in early progression of symptoms in early Alzheimer’s disease. investigational medication, to determine whether Alzheimer’s disease. are currently nothat There are currently no There approved treatments it can memory slow treatments theloss progression of symptoms in early delay and that progression of disability inand approved delay memory loss Alzheimer’s disease. progression of disability in are Alzheimer’s Alzheimer’s disease. There currentlydisease. no You may be able to take part in the ENGAGE Study

You may be able to take inmemory the ENGAGE treatments that part delay loss and ifapproved you: Study if you: • are 50–85 years of age progression of disability in Alzheimer’s disease. •• are areexperiencing 50–85 years symptoms of age that might be related

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Memphis Medical News 37


InCharge HEALTHCARE 2017 Lisa Cox Schafer, RN, MSN, NEA-BC Senior Vice President and Chief Nursing Officer Regional One Health 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth.org Schafer joined Regional One Health as senior vice president and chief nursing officer in 2016. In this role, Schafer leads patient care services throughout the system including inpatient, outpatient and emergency nursing, as well as pharmacy, respiratory and dialysis services. Schafer has worked in nursing management and leadership roles for more than 30 years. Schafer also taught leadership to senior level nursing students for six years and worked as coach for the Studer Group. In 2011, Schafer was appointed to the South Carolina State Board of Nursing, where she served as vice president and secretary of the board. She is certified as a nurse executive by American Organization of Nurse Executives (AONE) and the American Nurses Credentialing Center (ANCC) and served on the Advanced Nurse Executive Certification Content Expert Panel from 2007 to 2014.

Steve J. Schwab, MD Chancellor University of Tennessee Health Science Center Hyman Administration Building 62 S. Dunlap, Suite 220 Memphis, TN 38163 901-448-4796

sschwab@uthsc.edu Dr. Schwab is a board-certified nephrologist and internist. In 2006, he was appointed executive dean for the College of Medicine at the University of Tennessee Health Science Center (UTHSC). In 2010, Schwab was named chancellor of UTHSC, which is home to six doctoral health science colleges – Dentistry, Graduate Health Sciences, Health Professions, Medicine, Nursing and Pharmacy, as well some of state’s largest multispecialty faculty practice groups. Based at campuses in Memphis, Knoxville, Chattanooga and Nashville, UTHSC is the state’s primary training center for Tennessee’s healthcare professionals.

David M. Schwartz, DO Chief Medical Officer Saint Francis Healthcare 5959 Park Avenue Memphis, TN 38119 901-765-1000

saintfrancishosp.com Schwartz joined Saint Francis Healthcare as Chief Medical Officer in 2014. His responsibilities include quality improvement initiatives and providing physician executive leadership to Saint Francis Hospital-Memphis and Saint Francis Hospital-Bartlett.  Dr. Schwartz has held numerous leadership positions in his career.  Most recently, he served as Vice President, Medical Affairs in Sentara Health System in Northern Virginia.  Prior to that, he held the title of Vice President of Physician Integration with Vanguard Health Systems in Nashville.  Dr. Schwartz received his medical degree from the College of Osteopathic Medicine of the Pacific and completed his residency at Tucson Medical Center in Tucson, Ariz.

Why would an MD add an MPH & MBA? Dr. McKinnon on the topic of constant learning for Physicians:

“I decided to earn my MPH to help me do a better job of understanding all of the forces that affect my patients and my community, and to apply what I have learned to constantly improve as an MD. I decided on earning an MBA in order to become better equipped to deal with the ever increasing complexities of the “business side” of medical practices (MPH for my OUTCOMES and MBA for my INCOME). One of the most striking things I learned in my MBA studies is that many Physicians are not adequately prepared to market themselves and their practices as effectively and cost-efficiently as possible. For Doctors who have built their practices and referral sources by traditional methods over many years, this is not often a problem. Word of mouth and reputation just can’t be beat over the long haul. However, those Physicians and Medical Practices that have not been able to develop the desired census of patients and peer referrals need to identify methods to “make their presence known” within a mu much shorter timeframe. And, based upon the outrageous costs of doing business per se, budgets for promotional activities can shrink or vanish altogether. In light of these facts, I have been working closely with a Memphis-area marketing consulting firm to develop marketing responses for my practice development that are both effective and affordable. The results have been very satisfying, and I will continue my work with this group from my practice in Philadelphia. My goal is to help develop and manage a platform for Doctors and Medical Practices nationwide that can identify o the many opportunities currently available to help my peers do a better and test all of job at the “business side” of their practices in general and their vital marketing communications specifically. This includes having a very robust presence in social

38 Memphis Medical News

(L-R: Brian J. McKinnon, MD, MPH, MBA, Stephanie Miller & Bob Carroll)

media, participation in networking opportunities, CME and In-service Training Program development, and traditional marketing communications methods and materials in a wide range of cost-effective media such as YouTube channels. As a clinician and educator, I have been in the front lines of the educational activities that draw on my credentials as an MD (who is Board Certified in Neurotology) to help prepare tomorrow’s Physicians for the medical side of their careers. My goal lea as an MD with an MBA and MPH is to help these learners do the best they can with growing and managing their practices - including the recognition of the role that marketing plays in practice development. As an MBA, I would suggest that all medical practices become familiar with the remarkable, affordable technologies that are available today, and, as an MPH, recommend that these be used to improve their patients’ care.” Advertising|Marketing|Business & Practice Development

robert carroll

3107 E. Corporate Edge Drive Germantown, TN 38138

Call Stephanie Miller, Marketing Coordinator or Bob Carroll, President 901.626.2487, www.rcadmark2.com


InCharge HEALTHCARE 2017 Lee S. Schwartzberg, MD, FACP Executive Director West Cancer Center Chief, Division of Hematology/Oncology University of Tennessee Health Science Center President & Chief Medical Officer Vector Oncology 7945 Wolf River Blvd. Germantown, TN 38138 901-683-0055

westcancercenter.org Schwartzberg is the Executive Director of West Cancer Center and Chief of the Division of Hematology/Oncology at the University of Tennessee Health Science Center. In addition, he also serves as the President and Chief Medical Officer for Vector Oncology, an oncology specific SMO/CRO. A renowned expert in the study and treatment of breast cancer, precision medicine and supportive care, Dr. Schwartzberg is a member of the Board of Directors for the National Comprehensive Cancer Network and is the founding editorin-chief of the journal Community Oncology. The author of more than 180 research, he is also the current editor-in-chief of the Practice Update Oncology website and serves on the editorial board for both the Journal of Supportive Oncology and the ASCO Post. Next year, he will celebrate his 30th year with West Cancer Center.

Gary Shorb Senior Advisor Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901-516-0543

methodisthealth.org Shorb is a senior advisor for Methodist Le Bonheur Healthcare. He retired as CEO December, 2016 and will remain at Methodist as a senior advisor through April 2017. Shorb joined Methodist in 1990 as executive vice president and became CEO in 2001. Before his tenure with Methodist, he served as president of the Regional Medical Center in Memphis for four years.  His community service is extensive, serving on the boards of Memphis Tomorrow, the National Civil Rights Museum, the Memphis Bioworks Foundation, Healthy Shelby, People First, Committee for Economic Development, and Governor Haslam’s Scientific Advisory Council.  He received a Bachelor of Science degree in civil engineering from Clemson University and a Master of Business Administration from Memphis State University.

CERTIFIED HEALTHCARE COMPLIANCE SPECIALISTS

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3 0 Y E A R S O F T R U S T B U I LT O N S O L I D S E RV I C E ! C O N TA C T C A R M O N H E I L M A N N , P R E S I D E N T, O R PAU L C H E E K , D I R E C T O R O F B U S I N E S S D E V E L O P M E N T 7 8 9 5 P L AY E R S F O R E S T D R I V E , S U I T E 1 0 2 , M E M P H I S , T N 3 8 1 1 9

9 0 1 . 7 5 7 . 0 8 3 0 • P C S - M S . CO M

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Memphis Medical News 39


InCharge HEALTHCARE 2017 Keith Siddel Vice President, Revenue Cycle Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-7010

keith.siddel@bmhcc.org Siddel was named vice president of revenue cycle for Baptist Memorial Health Care in January 2016. In this role, Siddel is responsible for the overall Baptist revenue cycle and provides leadership for both hospital and physician-owned services, including patient access, health information management, coding and transcription, patient financial services, revenue audit, managed care finance, chargemaster, clinical documentation, denial mitigation and payer enrollment. Siddel has worked as an executive consultant, health care financial expert and legal counsel for many national health care providers. Siddel has a Bachelor of Science, Master in Business Administration and Juris Doctor. He was licensed as a nurse, served in the U.S. military and had a law practice in Monterey, Calif., prior to moving to Memphis.

Douglas D. Southall, FACHE Assistant Medical Center Director Veterans Affairs Medical Center 1030 Jefferson Avenue Memphis, TN 38104 901-577-7200

www.memphis.va.gov Southall has served as Assistant Medical Center of the Memphis Veterans Affairs (VA) Medical Center since 2008. In this capacity he has oversight responsibility for several allied health services within this complexity level 1A medical center. Southall received his master’s degree in Public Administration from Seton Hall University with a major in Health Care Management and baccalaureate degree with a dual major in Urban Studies and Sociology from Queens College. He received a Master’s Certificate in Project Management from George Washington University School of Business and Public Management. Southall has held a part-time faculty position at the Indiana Institute of Technology where he lectured in the areas of human service management and health care administration. He is Board Certified in Health Care Management and is a Fellow of the American College of Healthcare Executives. He is a Certified Project Manager with the Project Management Institute and a graduate of the Health Care Leadership Institute and a Fellow in the Veterans Health Administration Mentor Program. He has served as a member of the Indiana Regent Advisory Council (RAC) for the past 13 years.

40 Memphis Medical News

Keith Stanhill Chief Human Resource Officer Saint Francis Hospital – Memphis 5959 Park Ave. Memphis, TN 38119 901-765-1000

saintfrancishosp.com Stanhill is Chief Human Resources Officer for Saint Francis Hospital-Memphis and the Memphis Market. Since 2013, Keith has been with Tenet Healthcare, first at Saint Francis Hospital-Memphis, then at Twin Cities Community Hospital in Templeton, California. Originally from Southern California, he has worked in various HR leadership roles in Florida, Minnesota, Ohio and California. He holds a Bachelor of Arts from California State University in Long Beach. Keith has more than 20 years of experience and effectiveness in human resources.

Jill M. Steinberg Shareholder Baker, Donelson, Bearman, Caldwell & Berkowitz, PC 165 Madison Avenue, Suite 2000 Memphis, TN 38103 901-577-2234

steinberg@ bakerdonelson.com Steinberg specializes in the representation of hospitals and physicians in medical malpractice cases. She also defends nursing homes and assisted living facilities in litigation and has experience in product liability litigation involving the pharmaceutical and medical device industries. Steinberg is listed in The Best Lawyers in America in Medical Malpractice Law, Personal Injury Litigation and Product Liability Litigation, and is listed in Personal Injury Defense: Medical in Mid-South Super Lawyers, where she is also ranked among the publication’s top 50 attorneys in Memphis and top 100 attorneys in Tennessee.

Lindsay Stencel Chief Administrative Officer Baptist Memorial Hospital-Collierville 1500 West Poplar Ave. Collierville, TN 38017 901-861-9411

lindsay.stencel@bmhcc.org Before being promoted to chief administrative officer at Baptist Memorial HospitalCollierville, Stencel served as an assistant administrator from 2011 to 2016 at Baptist Memorial Hospital-Memphis, where she supervised a number of departments, including rehabilitation, food and nutrition, safety and security, pharmacy, transportation, teleservices, facility services and construction. A trained occupational therapist, she began her career at Baptist in 2002 as the director of rehabilitation services. Stencel

earned a Bachelor of Science degree in occupational therapy from the University of Louisiana-Monroe and a Master in Business Administration from Union University.

David Stern, MD Robert Kaplan Executive Dean of the College of Medicine University of Tennessee Health Science Center 910 Madison Ave., Suite 1002 Memphis, TN 38163 901-448-5529

dstern@uthsc.edu Dr. Stern is the Robert Kaplan Executive Dean for the College of Medicine and vice chancellor for Clinical Affairs at UTHSC. An accomplished physician-scientist and administrator, he joined UTHSC in the spring of 2011. His strengths include recruiting talented researchers, promoting clinical excellence in the faculty practice plans, and forging strong partnerships between UTHSC and its hospital and health system partners statewide. His four goals for the medical school are to develop nationally-recognized centers of excellence that address unmet medical needs in the region, to care for vulnerable populations, to eliminate health disparities and to make community engagement an overarching priority. In his previous career as an endowed professor and center director at the College of Physicians & Surgeons of Columbia University, his research focused on properties of the blood vessel wall, particularly in chronic vascular disorders like diabetes and Alzheimer’s disease.

Terri Stewart, RN, MSN Chief Nursing Officer Saint Francis Hospital 5959 Park Avenue Memphis, TN 38119 901-765-1000

saintfrancishosp.com Stewart came to Saint Francis Hospital as a staff nurse in 2004. She served as Director of Nursing Support Services and Associate Chief Nursing Officer before being appointed Chief Nursing Officer in 2010. She received her Master’s of Science in Nursing from the University of Tennessee College for Health Sciences and her Bachelor of Science in Nursing from Union University.

Jep Stokes Chief Executive Officer Crestwyn Behavioral Health 9485 Crestwyn Hill Cove Memphis, TN 38125 901-248-1495

jep.stokes@ acadiahealtcare.com Stokes arrived at Crestwyn Behavioral Health in April 2016 and assumed the role of CEO the following month. Stokes began his professional career as a Community Liaison


InCharge HEALTHCARE 2017 with Psychiatric Solutions, Inc. in Panama City, Florida, at Emerald Coast Behavioral Hospital. He remained at Emerald Coast Behavioral, becoming its Director of Business Development for more than five years. Following his service as a DBD, Stokes became COO in the Houston market with UHS, Inc. After several years with UHS, he made the decision to join the Acadia team as a CEO in Training at its North Tampa Behavioral Health location where he spent nine months as part of the team.

YOUR TRUSTED PARTNER IN

PAIN MANAGEMENT. We understand that pain management is not a standalone practice, but an integral piece of a holistic care program. That is why we have developed a referral-based practice from the start.

Pam Stopher, CPC, ACS-AN President Park Medical Management, Inc. 1068 Cresthaven, Suite 150 Memphis, TN 38119 901-682-6828

parkmedicalmgt.com Stopher leads Park Medical Management (PMM), a multi-specialty practice management organization which has been in business for more than 20 years. Instead of simply doing the bare minimum to collect payment, PMM gives close attention to each detail on all patient accounts. PMM offers personalized service based on the unique needs of each practice, and the company’s credentialing specialists take the headache out of things like CAQH, Medicare revalidation and facility appointments. PMM is proud to have many long-term clients thanks to their consistent and successful practice management.

Michaelia G. Sturdivant Senior Director Reach Programs Church Health 1350 Concourse Ave., Ste. 142 Memphis, TN 38104 901-272-7170

sturdivantm@ churchhealth.org Sturdivant began as a director at the Church Health Center in 2002 following a 25-year career in nursing and administration at Baptist Memorial Health Care and Baptist College of Health Sciences in Memphis. She is an active member of Christ United Methodist Church and was Past-President of Mid-South Medical Group Managers Association.

Mark Swanson, MD Vice President and Chief Medical Officer Baptist Memorial Health Care CEO Baptist Medical Group

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InCharge HEALTHCARE 2017 medical officer. He also is the CEO of Baptist Medical Group, Baptist’s 500-member multispecialty physician group. He came to Baptist in March 2014 as chief quality officer. After earning a Bachelor of Science degree from Old Dominion University in Norfolk, Va., Dr. Swanson earned a medical degree from Eastern Virginia Medical School in Norfolk, Va. He received his pediatric residency training at the U.S. Naval Hospital in Portsmouth, Va., and accepted a fellowship in pediatric critical care and anesthesia at the Children’s Hospital at the Harvard Medical School in Boston. He also earned a Master of Science degree in health care management from the Harvard School of Public Health.

T Kurt W. Tauer, MD, FACP Chief of Staff West Cancer Center Associate Professor, Division of Hematology/ Oncology University of Tennessee Health Science Center 7945 Wolf River Boulevard Germantown, TN 38138 901-683-0055

westcancercenter.org Dr. Tauer is a senior partner and Chief of Staff at West Cancer Center. Along with Drs. William H. West and Lee Schwartzberg, Dr. Tauer was one of the original founding partners of West Clinic – joining the small oncology practice in 1985 following the completion of his Fellowship at Memorial Sloan-Kettering Cancer Center in New York. His commitment to serving the entire community, regardless of their ability to pay, has been the foundation of West Cancer Center’s growing Community Outreach Program – a program that seeks to encourage education, prevention and early detection among the most impoverished and underserved in the Memphis area. A renowned expert in the study and treatment of lung, breast, prostate, colon and melanoma cancers, Dr. Tauer also serves on the National Comprehensive Cancer Network Panel for Non-Small Cell Lung Cancer.

Manoucheka Thermitus, MBA Vice-President Business Development Saint Francis Hospital 5959 Park Avenue Memphis, TN 38119 901-765-1000

saintfrancishosp.com Thermitus serves as Vice-President of Business Development for Saint Francis Hospital, overseeing all service line growth and business development for the hospital. She has 15 years of leadership experience including hospital operations, physician relations,

42 Memphis Medical News

strategic planning, service line development and hospital expansion. Most recently, she was Associate Administrator and Director of Business Development at North Shore Medical Center in Miami. Prior to this, Thermitus held numerous positions including pharmaceutical sales consultant. She has a Bachelor of Arts from the University of Florida and a Master’s in business administration from George Washington University.

Donald B. Thomason, PhD Dean of the College of Graduate Health Sciences University of Tennessee Health Science Center 920 Madison Ave., Suite 407 Memphis, TN 38163 901-448-5538

dthomason@uthsc.edu Dr. Thomason has served as dean of the College of Graduate Health Sciences since 2012. Previously, he was associate dean for Student Affairs. A muscle physiologist, his research has focused on muscle gene expression, and he has held visiting lectureships and professorships around the world. He has also taught in the UTHSC Colleges of Medicine, Dentistry, Pharmacy and Graduate Health Sciences. He previously served as executive director of the Molecular Resource Center of Excellence, and chaired numerous university committees. Thomason was president of the Tennessee Physiological Society, serves on the editorial board of the American Journal of Physiology, and is a past president of the Tennessee Conference of Graduate Schools.

Greg Thompson, MD President LifeLinc Corporation 3340 Players Club Parkway, Suite 350 Memphis, Tennessee 38125 901-844-1590 A board-certified anesthesiologist, Dr. Thompson has practiced in a variety of clinical settings from ambulatory surgery centers to tertiary care teaching hospitals. As President of LifeLinc, he helps to meet the challenges of the changing healthcare market by combining the team-anesthesia concept with a high emphasis on quality, patient safety, efficiency, and cost containment. Dr. Thompson graduated from the University of Tennessee Health Science Center, College of Medicine and completed his residency in Anesthesiology at the University of Arkansas for Medical Sciences.

Gail Thurmond, MD, MBA Senior Vice President of Clinical Effectiveness Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901-516-0702

methodisthealth.org As senior vice president of Clinical Effectiveness, Thurmond, MD, MBA, is responsible for Methodist Le Bonheur Healthcare’s medical staff, including credentialing, medical staff committees, and physician quality. She oversees other physician leaders in the system including the chief medical officers. Dr. Thurmond also served as chief medical information officer beginning in 2002 and was instrumental in early PowerChart design and implementation at Methodist. A Certified Six Sigma Black Belt, Dr. Thurmond is passionate about patient safety and reducing variations in care. Dr. Thurmond received an MBA from University of Tennessee Knoxville in 2000 and subsequently was appointed to their faculty to teach health information technology. She currently serves on the school’s Physician Executive MBA Advisory Council.

Tish Towns, FACHE Senior Vice President of External Relations Regional One Health 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth.org Towns has more than 20 years of experience in the public and private sectors, beginning her career in State Government with the Tennessee Departments of Human Services and Health. Towns has served in senior executive roles in community not-for-profit, rural and urban academic delivery settings in Illinois, Georgia and South Carolina.  Certified in healthcare management, Towns is a Fellow in the American College of Healthcare Executives (ACHE), Delegate on the American Hospital Association (AHA) Regional Policy Board 4 and member of ACHE’s Management Series Editorial Board and Memphis Rotary.  Her past service includes Chair, ACHE Examination Committee, 2009 ACHE Service Award Recipient, UAB Programs in Health Administration Board of Directors and AHA Metropolitan Hospitals Governing Council Nominating Committee.

Jill A. Truitt Chief Information Officer Baptist Medical Group 1717 W. Massey Road Memphis, TN 38120 901-227-3277

jill.truitt@bmg.md Truitt has worked with Baptist since February 2012. Truitt has more than 30 years of health care IT experience with a background in software development and implementing electronic


InCharge HEALTHCARE 2017 medical records and practice management systems at large academic centers and integrated delivery systems. Prior to working with BMG, Truitt served as the CIO/vice president for UT Medical Group, and before relocating to Memphis, Tenn., Truitt served as the program director at Allina Health in Minneapolis, Minn., for their Epic implementation. Truitt has a Bachelor of Science in economics and computer science from the University of Wisconsin and a Master of Business Administration from the University of Dubuque. She is a member of the University of Memphis BIT advisory board, and she is a past director of the executive board of the Make-A-Wish Mid-South chapter. 

William Tuttle Vice President for MetroMemphis Planning, Baptist Memorial Health Care

350 North Humphreys Blvd. Memphis, TN 38120 901-227-8135 william.tuttle@bmhcc.org            Tuttle is the vice president of metroMemphis planning for Baptist Memorial Health Care. He earned bachelor degrees from the University of Memphis and Oklahoma Baptist University and a master’s degree from the Washington University School of Medicine and is currently a student in the Executive Doctor of Science in Administration-Health Services program at the University of Alabama at Birmingham. In addition to his work at Baptist, he is an adjunct instructor for the University of Memphis’ Division of Health Systems Management and Policy Master of Health Administration Program and is a member of the Medical Education and Research Institute board of directors.

Brooke Tweddell Director, Marketing & Communications Qsource 3340 Players Club Pkwy., Ste.300 Memphis, TN 38125 901-682-0381

Qsource.org atomAlliance.org Tweddell is a brand strategist with more than 25 years’ experience delivering impactful advertising and marketing, media, community and public affairs strategies. In 2010 she joined Qsource, where she leads an in-house team of MarCom professionals in development of targeted communication programs that support the organization’s work with multiple healthcare-related customers and contracts across 11 states. For atom Alliance, Qsouce’s CMS-funded QIN-QIO, she was chiefly responsible for developing a multi-state brand identity, provider and patient educational materials, websites and digital asset portals, that align with CMS’ program mission to be measurable, scalable, cost-effective and meet federal 508

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InCharge HEALTHCARE 2017 requirements for accessibility. Qsource’s marketing and communications work for atom Alliance is frequently cited by CMS as innovative and exemplary.

U Michael Ugwueke, MPH, DHA, FACHE President/CEO Methodist Le Bonheur Healthcare 1211 Union Ave., Suite 700 Memphis, TN 38104 901-516-0937

methodisthealth.org Ugwueke assumed the role of President and CEO of Methodist Le Bonheur Healthcare in January 1, 2017. Previously, he served as President and COO of Methodist in which he provided strategic and operational leadership for the system’s five adult inpatient hospitals and affiliated companies. Prior to assuming this role, Ugwueke served as Senior Vice President for Methodist North and South Hospitals, which he began leading in June 2009, after joining Methodist in 2007 as administrator/CEO for Methodist South Hospital. Ugwueke has a bachelor’s degree in biology from Shaw University, a master’s of public health from Emory University, and a doctor of health administration and leadership from the Medical University of South Carolina. In 2012, Ugwueke was named one of Modern Healthcare’s Top 25 Minority Executives in Healthcare.

V Kim Van Frank, RN, BSN, MBA Executive Director Mid-South Transplant Foundation 8001 Centerview Parkway #302 Cordova, TN 38018 901-328-4438

kvanfrank@ midsouthdonor.org www.midsouth transplant.org Van Frank is the Executive Director of the Mid-South Transplant Foundation, the federally designated Organ Procurement Organization. She is responsible for the day-to-day operations including long-range strategic planning to achieve its mission: To improve the quality of lives through excellence in the process of organ donation and transplantation. Van Frank earned her Masters of Business Administration and Bachelor of Science in Nursing from Union University and a Diploma of Nursing from Methodist School of Nursing.

44 Memphis Medical News

Santiago Vera, MD Medical Director Mid-South Transplant Foundation 8001 Centerview Parkway #302 Cordova, TN 38018 901-328-4438

svera@midsouthdonor.org www.midsouth transplant.org Dr. Vera is the Medical Director for the Mid-South Transplant Foundation. He also serves as Assistant Chief of Surgery and General and Hepato-pancreatobiliary Surgeon at the Memphis Veterans Affairs Medical Center. In addition he is a Professor at the department of Surgery at the University of Tennessee Health Science Center (UTHSC). Previously, Dr. Vera was a transplant surgeon at UT/Methodist Transplant Institute in Memphis from 1982-2008. A graduate of the Central University of Venezuela Medical School, he completed his Surgery Residency and Transplantation fellowship at UTHSC.

Robert Vest Chief Operating Officer Baptist Medical Group 1717 W. Massey Road Memphis, TN 38120 901-227-7450

robert.vest@bmg.md Vest has been with Baptist since 2008. Vest started his career with Baptist as senior physician developer, handling acquisitions of many physician practices that are now part of the BMG family. As BMG grew, Vest became director of operations, helping new BMG doctors and physician groups transition into a cohesive unit to provide patients with the highest quality of care. Vest holds a Bachelor of Science and a Juris Doctor from the University of Tennessee, Knoxville. Prior to joining Baptist, Vest practiced law as both a transactional attorney and a commercial litigator. Vest is a member of the American Medical Group Association and the Tennessee Health Law Association.

W Rick Wagers Senior Executive Vice President and Chief Financial Officer Regional One Health 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth.org Wagers joined Regional One Health in March 2010 and has guided the health system into financial stability by increasing revenue streams, including streamlining the revenue cycle and increasing revenue opportunity through service enhancements. His areas of responsibility include oversight

of finance, materials management, security, engineering, facilities development, safety and the revenue cycle. He has more than 35 years of professional experience in healthcare finance. He is a member of the Health Financial Management Association and serves on the Tennessee Hospital Association Solutions Group. Wagers was the recipient of the 2012 CEO of the Year Award from the Memphis Business Journal and is a graduate of Leadership Memphis.

Buckner Wellford Shareholder Baker, Donelson, Bearman, Caldwell & Berkowitz, PC 165 Madison Avenue, Suite 2000 Memphis, TN 38103 901-577-2152

bwellford@ bakerdonelson.com Wellford is chairman of Baker Donelson’s Health Care Advocacy Group and represents hospitals, physicians and medical groups in health care litigation, regulatory, peer review, contract and employment matters. He is listed in The Best Lawyers in America in Commercial Litigation, Medical Malpractice Law, Personal Injury Litigation and Product Liability Litigation, and was named the Best Lawyers’ 2013 Memphis Product Liability Litigation - Defendants “Lawyer of the Year.” Wellford is also listed in Chambers USA as a leading Litigation: Medical Malpractice Defense lawyer in Tennessee and is recognized in Mid-South Super Lawyers, as among the top 50 attorneys in Memphis and top 100 attorneys in Tennessee.

Monica Wharton Senior Vice President and Chief Legal Officer Regional One Health 877 Jefferson Avenue Memphis, TN 38103 901-545-7100

regionalonehealth.org Wharton serves as the principal attorney for the health system, and has direct supervision over the legal and risk management staff, contracts, collective bargaining, employment and labor, and other healthcare matters. Prior to joining Regional One in 2008, Wharton was an attorney in a local law firm where she amassed extensive experience in litigation in the areas of healthcare, employment contracts and medical malpractice. Wharton has served on the boards of Facing History and Ourselves and the Common Table Health Alliance.


InCharge HEALTHCARE 2017 Phil Willcoxon Chief Executive Officer Delta Medical Center 3000 Getwell Memphis, TN 38118 901-369-8501

www.deltamedcenter.com Willcoxon joined Acadia Healthcare in 2016 with over 20 years experience in Senior leadership. He previously served as CEO of the Ozark Center, the largest Mental Health provider in Southwest Missouri. He also served as the Vice President of Freeman Health Systems and as CEO of the American College of Healthcare Executives. He holds a masters degree in Hospital Administration from the University of Missouri

David Wood, MHA, FACHE Interim Medical Center Director/CEO Veterans Affairs Medical Center 1030 Jefferson Avenue Memphis, TN 38104 901-577-7200

www.memphis.va.gov Wood is serving as Interim Chief Executive Officer of the Veterans Affairs (VA) Medical Center I Memphis, Tennessee, on loan from the Boise, ID VA Medical Center where he has served as Medical Center Director/ CEO since 2012. Since 2000, Wood has served as Medical Center Director/CEO for VA facilities including Bath, NY, Butler, PA and Oklahoma City, OK. Mr. Wood served as Co-Chair of the Veterans Integrated Service Network (VISN) 20 Purchased Care Advisory Committee and is a member of the Executive Leadership Council. He earned his Master of Health Administration Degree from Duke University and his Bachelor of Science Degree from Brigham Young University.

Ken Woody President Innova Memphis 20 S. Dudley St., Suite 620 Memphis, TN 38103 901-866-1420

kwoody@ innovamemphis.com Woody has served as President of Innova Memphis since 2007. Innova, an early-stage Venture Fund, invests in Healthcare and Technology companies in Memphis and across Tennessee. Woody was a VicePresident with GE Healthcare and Johnson and Johnson companies. He was Senior Vice-President of Global Sales for Smith and Nephew Orthopedics. He served as a Captain in the US Army Infantry.

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Memphis Medical News 45


InCharge HEALTHCARE 2017

Y

Z

Kimberly Young Chief Financial Officer Baptist Medical Group 1717 W. Massey Road Memphis, TN 38120 901-227-4080

kimberly.young@bmg.md

Young, chief financial officer for Baptist Medical Group, has served in a financial role for the Baptist system for 26 years. Outside of work, she has served on boards of the LG&W Federal Credit Union and the Red Cross. She is also an avid runner and Cross Fit participant, and she routinely participates in marathons, raising money for nonprofit organizations. Young earned a Bachelor of Business Administration and a Master of Business Administration from the University of Memphis.

Derick B. Ziegler Vice President, CEO Regional Division and Hospitals and Affiliate Integration Baptist Memorial Health Care 350 North Humphreys Blvd. Memphis, TN 38120 901-227-5197

Lin Zhan, RN, PhD, FAAN Dean and Professor Loewenberg College of Nursing 2502c Community Health Building Memphis, TN 38152 901-678-2020

lzhan@memphis.edu Zhan is a Dean and tenured Professor of the Loewenberg College of Nursing at the University of Memphis. Prior to her arrival in Memphis, she was Dean and Professor, School of Nursing at Massachusetts College of Pharmacy & Health Sciences. Zhan’s program of research focuses on Quality of Life of older adults and ethnic minorities. She has published more than 100 articles and six edited books and delivered keynotes related to healthcare and leadership issues nationally and internationally. She is an editorial board member for the Journal of Gerontological Nursing, Journal of Geriatric Nursing research, and Journal of Advance Nursing Science. Zhan was named the top ten nursing professors in the United States in 2011.  She chairs the Association of Tennessee Nursing Deans and Directors. Zhan is a Fellow of the American Academy of Nursing. She serves on the Academy’s expert panels on Aging, expert panel on Global Health, and the Fellow Selection Committee. 

derick.ziegler@bmhcc.org Ziegler oversees operations for seven Baptist hospitals and one nursing home in Tennessee and Mississippi. As vice president for hospitals and affiliate integration, Ziegler serves as the senior Baptist leader for hospital and/or affiliate merger and acquisition activities. Prior to taking on this role, Ziegler spent four years as administrator and CEO of Baptist Memorial Hospital-Memphis and two years as administrator and CEO of Baptist Memorial Hospital-Union City in Union City, Tenn. Before working with Baptist, Ziegler spent 23 years in the army as a health care administrator, where he retired as a colonel. Ziegler is a past president of Mid-South Health Care Executives.

InCharge Healthcare 2017 Company Index A

E

ADF Medical, 21

Eye Specialty Group, 12, 28

Awesome PC, 22

H

B

Healthcare Realty Trust, 27

Methodist LeBonheur Healthcare, 10, 27, 28, 30, 32, 34, 36, 39, 42, 44

Baker Donelson Law Firm, 40, 44

Hope House, 16

MidSouth eHealth Alliance, 10

S

MidSouth Imaging, 9

Saint Francis Bartlett, 10, 14, 26, 30, 31

Baptist Medical Group, 41, 42, 46 Baptist Memorial Health Care Corporation, 9, 10, 11, 13, 16, 18, 22, 24, 28. 26, 30, 32, 34, 40, 41, 43, 44, 46 Bingham Nerve & Muscle, 47 Blue Cross Blue Shield TN, 8, 19 Butler Snow, 29 C Campbell Clinic, 24 Church Health Center, 8, 32, 36, 41

I Innova Memphis, 45 L Lakeside Behavioral Health System, 22, 34 The Langsdon Clinic, 30 LeBonheur Children’s Hospital, 8, 18, 24, 32 LifeLinc Corporation, 12, 41, 42

MidSouth Pain Treatment Center, 7 MidSouth Transplant Institute, 44 Mroz Baier Breast Clinic, 2, 9, 32 MSK Group, 10, 31, 43 N

M

P

Clearly MD, 12 Consolidated Medical Practices, 9

McDonald Murrmann, 9, 34 Dr. Brian McKinnon, 38 Memphis Bioworks, 10

D

Memphis Jewish Home, 8, 21, 32

Delta Medical Center, 18, 30, 45

Memphis Medical Society, 13, 16, 30

46 Memphis Medical News

MidSouth Medical Group Management Association, 24, 36

Loewenberg College of Nursing, 46 Mays & Schnapp Pain Clinic, 25, 37

Crestwyn Behavioral, 40

Memphis Mental Health Institute, 16

Neurology Clinic, PC, 37 Park Medical Management, 6, 41

R Regional One Health, 14, 17, 31, 36, 38, 42, 44 Rice Law Firm, 33

Saint Francis Memphis, 22, 34, 38, 40, 42 Semmes Murphey, 30 St. Jude Children’s Research Hospital, 21, 22, 32, 34, 36, 37 SVMIC, 45 T Trumbull Labs, 12, 26 U Union University, 24 UTHSC, 12, 14, 15, 20, 30, 38, 40, 42

Parkwood Behavioral, 18

V

PCS Medical Solutions, 14, 24, 39

Veterans Affairs Medical Center, 20, 40, 45

Q

W

QSource, 14, 20, 22, 26, 43

Waller Law Firm, 12, 13 West Cancer Center, 23, 32, 39, 42


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Memphis Medical News InCharge 2017