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Lesson 4: The Performance Management Process

Participant Guide

ILT Coaching for a Planning Meeting Scene: The same male manager, RAUL, from the “Meeting Gone Wrong” video returns. He enters the room of the HRP, RONALD. RONALD Right on time! Come on in! How are you today? RAUL Doing well. A bit busy; you know how it is here. I’ve got four planning meetings just this week. RONALD [Laughs] So why don’t you catch up on things with Shelly. From your e-mails, it sounds like you had some counseling sessions with her. RAUL Sure did. It seemed to really help. She was disappointed with the rating I gave her, but she wasn’t surprised. So, based on that I think talking with her more often has helped. RONALD That’s good to hear. RAUL You know, it goes both ways. I think -- I know I’ve been pretty short tempered with her this year. And when I thought she was just phoning it in, I find out she was having trouble with a coworker—but we worked that out. RONALD Great. How ‘bout her performance? RAUL I can’t say I’ve seen huge progress, but I can say I know more about how she works and how she thinks. RONALD That’s good information to have for your meeting. RAUL I think so too. I was hoping you could help me with her draft performance plan. RONALD Happy to help. RAUL [Pulls out a piece of paper] I brought a list of tasks I need to do as a supervisor over the coming Performance Management for HR Practitioners

September 2011

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Performance Management for HR Practitioners Participant Guide  

Performance Management for HR Practitioners Participant Guide

Performance Management for HR Practitioners Participant Guide  

Performance Management for HR Practitioners Participant Guide