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Lesson 3: Communication, Coaching, and Feedback

Participant Guide

o Informal (to exchange pleasantries, check in on progress, to create a culture in which good communication is commonplace) Other things to consider: • You should always be aware of contradicting yourself. This contradiction could occur between your tone, your body language, or your intended message. For example, closed body language will contradict an invitation for an employee to express an opinion. • You also need to pay close attention to when, where, and how communication happens. Different messages will be understood in different ways, depending on the circumstances that surround the communication.

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September 2011

Performance Management for HR Practitioners

Performance Management for HR Practitioners Participant Guide  

Performance Management for HR Practitioners Participant Guide

Performance Management for HR Practitioners Participant Guide  

Performance Management for HR Practitioners Participant Guide