Quality Circle NEWSLETTER
Issue 38 July 2020
OP SHOPPING VILLAGE, ON POINT AND RE-OPENED
On June 1st the Fairhaven Op Shopping Village re-opened its doors. With new hygiene and spacing protocols in place we can once again provide a safe, happy and unique op shopping experience on the Central Coast. Our spacious shopping village areas can accommodate the 1.5m social distancing rules and with many outdoor areas and open spaces our shoppers, volunteers and staff can feel comfortable shopping and working in harmony. We have however reduced hours for the time being to ensure we have enough time to clean, clean, clean!
Dedicated retail workers, Con, Sue and Rinda busy preparing the Haberdashery and Craft section of our op shopping village.
NEW OPERATING HOURS Monday to Saturday, 10am to 3pm.
Hello everyone and welcome to the July edition of the Quality Circle Newsletter. The last few months have been challenging for all Australians both WHAT’S INSIDE at work and at home. Here at Fairhaven we have navigated the : challenges set by the Covid-19 pandemic and we are now cautiously Community N coming out the other side, with most staff recommencing work back ews in their normal workplace from 22 June. Whilst many supported Supported employees worked right through at CoPack, those who stayed away from work are now returning and the same goes for the supported Employment employees who work in the Fairhaven Shopping Village. It’s also great to see the residents who live in Fairhaven homes now getting Op Shopping out and about more, as well as the participants that use our Village News Community programs starting to re-engage. It was certainly an interesting time for me to commence in early May as the new CEO of Contemporary Fairhaven. If I never have to do another Zoom meeting in my life, that will be too soon! Living Option Having got to this point with getting back to business as usual, there are still a lot of s Highlights challenges facing Fairhaven as we move forward. On top of what was already shaping up to be a difficult year financially, without doubt, Covid-19 also knocked our finances about. That said, the asset base of Fairhaven is strong. We just have to ensure we don’t continue to erode our assets to keep offering our services. With the support of our Board of Directors, I’m now working with the management team to review all of our operations and look where we can improve performance, keep up our quality service delivery, and work more efficiently. Thank you to all of Fairhaven supported employees, residents, participants, families, volunteers, and staff for your cooperation and efforts in helping us to weather the storm through these very trying times. Your commitment to Fairhaven is very much appreciated. If you have any ideas on how we can now build and run a better, stronger Fairhaven, I’d love to hear them. Scott Holz CEO – Fairhaven
COVID-19 UPDATE Fairhaven continues to take extra measures to carry out increased hygiene protocols at all facilities and across all service offerings. Since the beginning of the COVID-19 pandemic, the Fairhaven Crisis Response Team has been meeting regularly to discuss government and governing bodies’ advice and directives. The focus being on making the right decisions and implementing measures to ensure the wellbeing and safety of all participants and staff across all our services. If you have any questions about what we are doing in relation to COVID-19 contact us on 4349 5500 or email email@example.com
Enjoy thousands of incredible savings on dining, activities, travel and shopping with an Entertainment Membership. Benefits include big savings such as up to 50% off, 2-for-1 deals locally and Australia-wide all while supporting Fairhaven when you purchase your cost-saving membership. Visit www.entertainment.com.au today to also receive a Wish gift card when you purchase any membership. Don’t forget to put Fairhaven in when they ask you for your fundraiser organisation.
It’s not what we do, it’s the way we do it.
We are a not-for-profit organisation committed to providing services and activities that help achieve positive social outcomes. Each of our business activities has been designed to stimulate community engagement, foster inclusion, improve sustainability and advocate for the rights of people who live with disability.
Guided by a professional team of carefully matched support workers, we assist people in their daily lives to achieve goals, have fun and live the life they want.
Work Life We are proud to be the largest provider of supported employment on the Central Coast. Since 1972 we have provided work experience and employment opportunities for people living with disability.
Fairhaven Shopping Trading since 2007, our op shopping village at Point Clare has not only provided fundraising and community engagement for Fairhaven but offers a unique shopping experience for the community. Our large team of volunteers and supported employees also enjoy working in a welcoming communiy for the greater good.
Home Life Since opening our first residence in 1981 at Kincumber, we now operate eight homes on the Central Coast and cater for people with various support needs. Our team of support workers are on hand around the clock to assist residents to live independently.
Creating opportunities where people living with disability can achieve what they want from life.
OFFICE HOURS RETURN The Fairhaven office at Point Clare is back open from 8.30am to 4.30pm, Monday to Friday. We continue to ask that you don’t visit us if you or a person who shares your home has a fever or flu-like symptoms or have had a visitor/family member that has travelled overseas or interstate within 14 days.
Quality Circle Newsletter – July 2020
WE CAN HELP NAVIGATE YOUR NDIS PLAN Whether it’s understanding your NDIS Plan, helping you to choose and connect with new providers or putting your plan into action, our team of experienced Coordinators of Support (COS) are here to help you engage supports and services that work for you. With so many NDIS options and service providers available, it can be difficult to decide which services are right for you – and how to connect to them. This is where we can help. Our team will support the implementation of supports in your NDIS plan – including formal, mainstream and community supports. As Support Coordinators we will provide you with impartial advice that best suits your needs. If you have funding for support coordination covered in your NDIS Plan and would like to talk to a Support Coordinator today call us on 4349 5500 or email firstname.lastname@example.org
THE COMMUNITY HUB IS COMING OUT OF HIBERNATION The Community Hub at Fairhaven’s Point Clare site is usually a buzz of activity with weekly drama, drumming, craft, music and social sessions. Unfortunately, during COVID-19, like many other providers we had to pause all community activity in The Hub for the safety of all our participants. We are now taking the time to ensure that when we do start up (which will be soon) we can not only provide a safe space for our participants and their carers and families but we have an exciting bumper program of activities to offer. We will release our new community program of activity on our Facebook page and website as well as contacting all our regulars directly. Our weekly activities program is designed to develop skills, promote selfconfidence and build social networks. Sessions are led by experienced facilitators in the friendly, supportive environment of the Community Hub building at our site at Point Clare. Hub activities are designed for adults (18+) with all levels of ability, that have community programs as part of their NDIS Plan.
WE ARE HIRING... COMMUNITY SUPPORT WORKERS We are looking for passionate, professional and caring individuals who are committed to providing quality services, support customer choice and inclusion to join our wonderful Community Support Team. This is an incredibly varied and rewarding role as you will be providing a personalised approach that empowers the client’s independence and choice, while working towards achieving personal goals to make a very real and positive difference to their lives. For more information about the role visit our website or email email@example.com www.fairhaven.org.au
CALLING ALL 2020 SCHOOL LEAVERS
WELCOME TO COPACK CoPack recently welcomed 14 supported employees from our now closed ReCreate disability enterprise. All 14 employees have now transitioned into the Tuggerah factory and the jury is back, it’s a thumbs up all around. Joanne is one of our supported employees who has recently started working at CoPack, along with her other workmates she has enjoyed catching up with her Point Clare colleagues and meeting new friends. The team have already enjoyed taking on new tasks and learning a variety of different skills. Joanne’s mum Leila is also very pleased with the move telling us that “Joanne is so happy and very animated when she comes home, with lots to tell us about her day.”
Our School Leaver Employment Supports (SLES) program is designed to support transition from school to employment. We help young people prepare, look for and gain employment. Our staff work with participants to provide meaningful, individualised capacity building activities so they can achieve their employment goals. Each person’s SLES supports will be different. However, the following skills can help participants get ready for employment: • money handling skills • time management skills • communication skills • discovery activities • work experience • learning how to take instruction at work • travel skills. The program delivers vocational skills development with a significant component including work experience, generally in open employment. To speak to someone about our SLES program call 4349 5500 or email firstname.lastname@example.org
MANY HAPPY RETURNS AT COPACK As restrictions begin to ease some of our residents who also work in our CoPack enterprise have been able to start returning to our Tuggerah facility. The factory is full of smiling faces. All our returning employees are happy to see their colleagues and have quickly settled back into the swing of things. The team are already very busy filling, packing and delivering high quality products and services. We are operating with the most stringent hygiene practices to make sure everyone feels safe and is healthy and happy. Fairhaven is the largest employer of people who live with disability on the NSW Central Coast.
Quality Circle Newsletter – July 2020
OP SHOPPING VILLAGE
JOIN THE RETAIL TEAM We are looking for volunteers who like to roll up their sleeves, chip-in, like making a difference and of course enjoy having fun, to join our Op Shopping Village volunteer team. There are a range of areas we need help with. Do you have... • Knowledge of antiques and collectibles • Eye for detail • Customer service experience • A specialist interest in books, music or craft • Basic word and excel skills If any of the above sounds like you, our community-minded volunteers are looking forward to welcoming you to the team, get in touch today! Our volunteers gain social connection, confidence and enjoy working in the beautiful Fairhaven Op Shopping grounds. You can contribute as much or as little time as you can afford; we are grateful for any assistance. Visit www.fairhaven.org.au/volunteer/ to fill out an application form or call us on 02 4349 5500.
SAY ALOE TO MY LITTLE FRIEND The Op Shopping Village’s very own plant nursery is quickly becoming one of our best selling areas. We have a lockable shed thanks to a very kind donation from a customer, plus some new developments on the way including secure fencing, potting tables and shade sails. The nursery is tended to by our talented volunteers and supported employees who not only propagate seedlings but also divide and pot up larger plants for sale. Our stock is constantly changing and you will find a range of plants in quirky and unusual containers, think teacups, teapots and even toys! The range covers everything from seedlings to more valuable established plants like ferns, bromeliads and monstera deliciosa. We are always on the lookout for plant donations of any sort, so keep us in mind next time you are gardening and watch our nursery GROW as we head into the warmer months.
WE ARE NOW ACCEPTING DONATIONS How did your isolation decluttering session go? If you have good quality used goods ready for donation, why not support your local charity and drop them off at our Point Clare Op Shopping Village! By donating your unwanted goods, you’re not only giving a once loved item another home, you are helping Fairhaven continue to create opportunities where people living with disability can achieve what they want from life. At present we cannot take any large furniture or electrical items. Please don’t donate anything that is broken, damaged, ripped, stained or in any way faulty. As a simple rule, if there’s something wrong with it then we can’t sell it. Fairhaven Op Shopping Village Donation Hours 10am - 3pm, Mondays to Wednesdays and Saturdays only No donations accepted on Thursdays and Fridays as we will be quarantining and processing stock on these days. www.fairhaven.org.au
CONTEMPORARY LIVING OPTIONS HIGHLIGHTS
There have been some big adjustments to our homes over the past few months to ensure the health and safety of residents and staff across our eight residential homes. We have put numerous safety, hygiene and operational practices in place at all sites. Although lockdown and isolation have been anything but boring, we have found a range of creative ways to keep busy and have fun.
Left to right: Indoor bowling with Adrian and John; James painting pots; Carol enjoying painting.
Left to right: Ruth and James enjoying the outdoors for their excercise activity.
Left to right: Lindy enjoying some long stitching; Roslyn baking up a storm; Ron bakes Anzac biscuits; Big catch for Michael during a spot of fishing. Left to right: In-home craft session; John exploring his creative talents with papier-mâché.
Quality Circle Newsletter – July 2020
RESIDENTIAL LIVING OPTIONS
Vacancy - Kincumber Set amongst grassed and manicured gardens in a quiet serene area of Kincumber are Fairhaven’s purpose-built three person share supported living villas. Suitable for residents who require assistance and/or supervision with most daily tasks, however, do not generally require assistance/ supervision during the night. • Standard needs, sleepover support model • Close to shops, restaurants and public transport • Modern kitchen and stylish dining/living room spaces • Spacious bedrooms • Furnished outdoor living areas • Gas heated swimming pool on site. To apply for this vacancy you must be an eligible NDIS participant who requires support and monitoring or direct support with daily tasks. For more information or to apply for this vacancy, please call Kylie Wanjohi on 4349 5500. Fairhaven has been providing supported disability accommodation on the Central Coast for over 30 years. Supported living vacancies are open to eligible NDIS participants. Register your interest at www.fairhaven.org.au
WE ARE HIRING... RESIDENTIAL SUPPORT WORKERS Fairhaven is a community leader in the provision of services for people living with disability. We are looking for passionate, professional and caring individuals who are committed to providing quality services, support customer choice and inclusion to join our wonderful Contemporary Living Options Team. If you or someone you know has experience working within a residential supported environment get in touch today! This is an incredibly varied and rewarding role and offers a range of flexible shift work options that could perfectly suit your lifestyle. For more information about the role visit our website, call 4349 5500 or email email@example.com
GIVE WHERE YOU LIVE
Support a truly deserving local charity making a difference to the lives of people living with disability on the Central Coast.
Melinda Hayes Community Manager Melinda joined Fairhaven in March as our Community Manager. With her extensive management experience in disability supports, the NDIS policy framework and leading a successful SLES program, our community service is in great hands. What are 3 words you’d use to describe Fairhaven? Caring, friendly, supportive What is something you learned in the last week? That we seem to be in short supply of toilet paper again due to COVID-19 and I don’t get out that much it would seem What do you do when you’re not working? Upcycle furniture Where is your favourite place to be? Home with the family and a nice home cooked meal What/who are you listening to at the moment? Anything that is currently in the charts What are you reading at the moment? I pick the paintbrush up as opposed to a book at the moment
We are incredibly grateful for each and every dollar you can afford to give. Even a small amount can make a big difference to someone’s life. Visit www. fairhaven.org.au/donate or call 4349 5500 to make a donation today. Amounts $2.00 and over are eligible as taxdeductible donations.
THE LEGACY OF GIVING Fairhaven’s purpose is to create opportunities where people living with disability can achieve what they want from life. Some fantastic projects have been made possible because of the generosity of those who have left bequests to Fairhaven. The generosity, vision and foresight of supporters is ensuring that others have access to supported employment, independent living, and community activities. After making provision for those you love, you could help Fairhaven in your Will in a range of ways. Contact us today to discuss your legacy of giving.
What is the best advice you’ve heard this year? Don’t sweat the small stuff, live each day as if it’s your last.
Supported Employment Residential Living Options Point Clare Shopping Village
Do you have any Fairhaven news? Send submissions and images to firstname.lastname@example.org
NDIS Support Coordination School Leavers Program Community Activities Fairhaven is a registered NDIS provider.
www.fairhaven.org.au Quality Circle Newsletter – July 2020
Ph: 4349 5500 8