Count Jennifer MacKinnon among those who believe – strongly – that no company can succeed unless it puts people first. No exceptions. nd no surprise that Jennifer, CEO of the Ottawabased web technology and design firm, Fenix Solutions, credits her company’s enduring success to its excellent client relationships. Relationships, she says, that Fenix strengthens daily by listening and responding to the needs of its clients.
But she is quick to point out, the spotlight that Fenix shines on its client relations also illuminates the dedication and skills of those whose job it is to serve those customers – the 10 professionals who make up Fenix’s elite team. Giving them the time and opportunity to nurture their skills and enhance their knowledge contributes as much to Fenix’s success as customer experience, says Jennifer. And if you thought Fenix brings a high level of innovation to web software development, check out what it does to encourage employee growth.
JENNIFER MACKINNON CEO
Start with flow Tuesdays and Thursdays. No internal meetings, no external meetings, no disruptions. These two days belong solely to the employees so they can – as Jennifer describes it – get in the flow. “We found that because employees were often interrupted it was difficult to get work done efficiently. Introducing flow Tuesdays and Thursdays gives employees the chance to focus 100% on their work. That, we’ve found, has elevated the quality of service we provide our clients, and our employee well-being.” Then there are Fenix Fridays. Ten days a year for team members to work on their personal and professional growth. A time to take courses, research work-related tools and processes, or simply to take a deep breath and consider what lies ahead.
2 6 C A P I TAL S PRI NG 2021 | THE BUSINES S MAG A ZINE O F THE OT TAWA BOA R D OF TR A D E