VALUES Annual Report 2017
Goodwill Southeast Georgia
Dear Friends The past year proved to be challenging on many fronts. Despite those challenges, our team came together and through their hard work we ended the year operationally stronger than we started. The secret to our success is simple. We believe our Core Values matter and in 2017 we elevated our focus on our organizationâ€™s values and the value we bring to our community. We help people overcome barriers to employment so they can become productive in the workplace and live independent and successful lives. We know our impact is the result of dherence to our values of Commitment, Service to Others, Integrity, Learning, Accountability and Teamwork. These are not simply words on a page. They mean the same thing to all of us who work and volunteer at Goodwill. They are the glue that binds us together and the guideposts that help us navigate the complex issues we face every day. Our ability to deliver the programs that served more than 6,200 people and find sustainable employment for more than 1,100 last year comes from you. It is the result of partnerships between community leaders and business, generous donors, loyal shoppers and so many more who believe in our mission. On the following pages you will find shining examples of our core values in action and the real life members of our community who have benefitted from the communityâ€™s support and our efforts in workforce development. Thank you for supporting us and changing lives.
Stuart Clifford Board Chair
Michael Winckler President & CEO
Accountability Learning Service to Others Integrity Teamwork Commitment
SERVICE TO OTHERS
By engaging others with empathy and making an effort to know one another, we get a glimpse of the humanity surrounding us every day. Obstacles have been overcome and communications improved by simply engaging others throughout the community.
Helping People succeed in their job search is Goodwill’s mission
Goodwill Staffing Services provides temporary, temp to perm, and direct placement opportunities so people can explore different types of work, build an employment history, and address immediate income needs.
We believe people who want to work – including those with a disability – should be able to. That’s why we offer: Vocational Assesments provide diagnostic assessments and evaluations to assess abilities, challenges and accommodations. Referrals are made through GVRA, VA, and other social service organizations. Work Evaluations provide on-the-job evaluation to help determine employability skills and work tolerance in a variety of employment settings corresponding with the individual’s vocational goals. Work Adjustment Training (WAT) is a time-limited, career-specific training program for individuals with disadvantaging conditions that affect their ability to gain and retain competitive integrated employment. Participants learn transferable skills specific to their employment/career goal. Short Term Evaluation Program (STEP) is a specialized evaluation service to support vocational rehabilitation, planning, job development and placement for individuals with disadvantaging conditions that affect their ability to gain and retain competitive integrated employment.
At Goodwill, we believe young people in trouble with the law can be helped to find a better path. In 2017, with the leadership of Chatham County Juvenile Court judges, we piloted a collaborative program to provide intervention-based services to improve outcomes for youth involved in the juvenile justice system . Work Readiness Enrichment Program (WREP) is an 18-week juvenile court referred program for high-risk youth ages 14 – 16 designed to serve disconnected and system-involved youth. The intention is to provide educational programming to bring them back to their grade level, provide work readiness training so they are qualified to enter the work force, and support services to help address the root cause of their chronic delinquent behavior and activity.
And, we’re helping our business community address labor shortages and turnover. Hospitality Works!, our hospitality training program utilizes a curriculum developed by the American Hospitality Lodging Education Association (AHLE). This program is designed to achieve certification in the hospitality industry. Individuals participate in 50+ hours of classroom training, intern and externships with a partner hotel, and obtain the Guest Services Gold Certification. Participants have the option to receive an additional certification in Front Desk Representative, Guestroom Attendant, Maintenance Employee or Restaurant Server.
Goodwill is committed to closing the skills gap between job seeker and employer. We continuously improve program offerings to meet the needs of the community. Four Job Connection Centers offer personalized job search assistance, career assessment activities, GED and soft skills training to better prepare individuals to enter the workforce.
TEAMWORK Significant impact results when teamwork includes our community and business partners. This has been most evident in our work to develop hospitality training programs and in our engagement around the subject of juvenile justice in collaboration with Chatham County Juvenile Courts, Savannah Chatham County Public School System and the Annie E. Casey Foundation.
40,000 services provided
Job Readiness Training, Work Assessments & Evaluations Resume assistance, Mock interviewing, Financial Literacy Workshops, Job Fairs,Youth mentoring, GED session, Transportation Assistance
529,000 donations received
individuals achieved employment
Hospitality Works! graduates
6241 individuals served
LEARNING We train people to work because jobs change lives. From critical employability skills like our Employ Excellence program to basic job search skills we help individuals gain the confidence to apply for work and start on a path to achieve their personal goals.
Mr. Washington’s Story Mr. Washington first came into the Job Connection Center in August of 2017 for support in his job search. Although in his retirement, Mr. Washington was unhappy staying home all day and was looking for a job that would allow him to interact with people, be more active and learn new skills. After this initial contact, Mr. Washington became engaged in Job Connection Center programs- utilizing the resources to learn how to use a computer. He enjoyed developing his skills by playing interactive computer games that teach typing and screen navigation. This helped him gain the confidence to apply for jobs online and write a resume to aid his job search. He was determined to find a role that suited him and consistently came back to apply for jobs every week. The care, support and services offered to Mr. Washington enabled him to secure a custodial position with Walmart working his desired 34-36 hours a week. Mr. Washington expressed his joy at re-entering the workforce. “I have gotten to be more responsible now and not at the house doing nothing all day. I like to be around people and able to help them. I really enjoy being around individuals who have a goal.”
I’m thankful for what has been accomplished in my life and what Goodwill has helped me do at the age that I am. If you work together and care for each other, we can all grow.
Maria & Soccoro’s Story Maria was directed to the Job Connection Center in Savannah after speaking to an associate in a Goodwill store. She had recently relocated from Florida to start a new life with her two daughters. Maria had over 22 years of experience working on farms in Florida and beyond being an incredibly hard worker, had many skills that could translate to a variety of opportunities. Maria was drawn to the positions available in the Goodwill warehouse. After pre-screening, Maria was quickly interviewed and immediately offered the job. Maria’s daughter Socorro had joined her on several of her visits to Goodwill to assist in translating. Maria encouraged her to take advantage of the support and guidance available in the Job Connection Centers. With her Bachelors in Education and existing professional experience, Socorro was seeking a career with the opportunity for upward mobility and personal development. In follow up sessions, the workforce development team helped Socorro examine “why” the career change and what she truly wanted from her career in the long-term. These exercises helped build an outstanding cover letter that helped her stand out in the job application process. Within 2 weeks of receiving career development support services, Socorro was offered a position as an admission representative at Savannah College of Art and Design. Socorro started her new role in January 2018. She loves her work I’m so excited to be in a and is excited for her future.
job I love with such great opportunities. Having help to perfect my cover letter helped me stand out in the application process.
Achiever of the Year COMMITMENT We believe that every person should have the opportunity to reach their highest level of self-sufficiency. That’s why we support four community Job Connection Centers and provide training in our manufacturing, donated goods, facility and staffing services operations.
Michael’s Story Michael was referred to Goodwill Staffing Services at a time when he was seeking a new employment opportunity. Goodwill recognized he was a good fit for a temporary assignment at Guerry Lumber. Once on the job, leaders at Guerry Lumber quickly recognized he had the work ethic, skills and drive they valued. After four months in the lumber yard he was hired for a permanent position. Michael has subsequently been promoted to a sales position and enjoys the development opportunities available in his role. A job opportunity at Guerry Lumber is one of Goodwill Staffing Service’s most desired assignments. Associates from all backgrounds and experiences are embraced and performance is rewarded with permanent positions and increased pay. Goodwill’s connection with prominent, quality employers allows them to be a bridge to sustainable employment. Michael’s case illustrates the importance of positions that go beyond just a job and give clients access to life-changing work opportunities.
Working with Goodwill was a great way to get my foot in the door.
Robertâ€™s Story Robert was referred to Goodwill by the Georgia Vocational Rehabilitation Agency. He was struggling to re-enter the workforce after almost 20 years of unemployment. He was excited to work with a transformation coach who assisted him in identifying his strengths and developing his job readiness skills during an intensive support period. As part of his enrollment in the transformation program, Robert worked a modified, temporary position in Goodwillâ€™s warehouse. This role allowed him to relearn the soft skills required to succeed in a workplace environment while receiving development coaching and wrap-around services. Robert demonstrated that he was dedicated to changing his life and his strong work ethic and positive attitude earned him an offer as a permanent associate to be a donor greeter. He has now been employed for almost a year.
Achiever of the Year
Now that I am able to work and to do things, I am more in control of my life.
Robert was aided on his path to success by a Goodwill Vocational Coach. Their mission is to meet clients where they are and work with them to resolve the underlying barriers they face.
Financial Highlights EXTERNAL SUPPORT Community and Foundation Support Government Grants
DOLLARS PERCENTAGE $419,669 -
Store Sales Contract and Staffing Services Manufacturing Salvage Vocational Services Fees Other Income
$13,846,484 $9,687,880 $2,852,785 $1,342,528 $114,777 $42,178
48.9 34.2 10.1 4.7 0.4 0.1
TOTAL SUPPORT AND REVENUE $28,306,301
EXPENDITURES Program Services General and Administrative Fund Raising Depreciation Financing and Start Up Costs Capital Spending and Reserves
$23,745,780 $3,098,186 $189,607 $871,946 $193,698 $207,084
83.9 10.9 0.7 3.1 0.7 0.7
ACCOUNTABILITY Successful organizations respond to adversity by finding ways to move forward focused on the overarching mission with optimism and composure. Our response to Hurricane Irma demonstrated the organizationâ€™s ability to adapt and remain mission focused in an extraordinary circumstance.
LEADERSHIP GOODWILL SOUTHEAST GEORGIA BOARD Executive Committee Stuart Clifford Adel Karam Chad Wiggins David Camden Ivy Council Michael Winckler
Shawndreia Deas Nancy DeVetter Allyson Harvin Tommy Purvis Whip Triplett
Board Chair Vice Chair Treasurer Secretary Immediate Past Board Chair Ex-Officio
CitiTrends, Inc GNC Synovus Bank SunTrust Bank CitiTrend, Inc Goodwill Southeast Georgia
Gulfstream Georgia Legal Services SERVPRO of Savannah Retired, Port of Savannah North Point Hospitality Group
Advisory Committee Paulo Albuquerque Vernon Buchman Jim Carswell Jenny Gentry Tom Jones Diana Morrison
Georgia Power Merrill Lynch Wealth Management Spyhop Media Ameris Bank President Emeritus, Armstrong Atlantic State University Ad Specialty
Michael J. Winckler Tammie Blaha Geoffrey Kent Cynthia Barnes Stewart Boehmer Nestor Torres Alexander Vazquez
President & CEO Chief People Officer Chief Financial Officer Vice President, Community Engagement Vice President, Donated Goods Senior Director, Manufacturing Senior Director, Business Services
Board & Leadership
INTEGRITY As a not-for-profit heavily dependent on the generosity and trust of supporters, donors and clients, we take pride in doing the right thing when no one is looking. Our success is represented in the more than 529,000 donations received in 2017.
Your Support Matters
Community Partners Advertising Specialty Ameris Bank Anderson Oxford, Inc. Bart, Meyer & Company BB&T Insurance Buckley Industries Chatham County Juvenile Court CitiTrends, Inc. DIRTT Environmental Solutions Doubletree Inn
Fairfield Inn/Marriot Suites First Citizens Bank Gulfstream Holland, Henry & Bromley, LLC Hunter, McLean, Exley & Dunn ILA Local #1423 International Auto Logistics International Auto Processing International Hotel Group
John and Emma Derst Foundation Kendra Scott Kohl's Kroger LaMart Corporation Medical College of Georgia Melaver Foundation Mutual of America Penske Truck Leasing Republic Waste Sandfly Retirement
Commnunity Savannah Investors / Bay Street Investors SERVPRO of Savannah Southeast Georgia Health Systems SunTrust Foundation Synovus Bank The Black Ledge Group The Chatham Foundation Tourism Leadership Council Thomas Hill Jewelers
Turner & Associates USI Insurance Services, LLC Waste Management Wells Fargo West Construction United Way
Barbara Heyward Adel Karam Family Darius E. Lofton Timothy & Martha Mathews
Robert & Laurel McCorkle Christian I Noble Christine M. Rosenast Kirk E. Simmons
Richard Thompson Valarie Wiles Michael & Renee Winckler
Mary A Grainger Jennifer R Greene Johnnie E Gregg Pamela A Hand Christopher Harper Ronald T Hedgeman Janie M Henderson Carrie C Henman Leslie Hill Maronza L Hillard Martha M Hudson J. Kevin Humphrey Leroy Hunter Veronica Hunter Tonya M Hylow Joanell Nicolle Jackson Raven T James Joseph J Janufka Alfred Johnson Amy F Johnson Kenisha Johnson Mia S Johnson Seville Johnson Joseph Jones Lakendra M Jones Valerie Jones Kim C Kelley Carolyn Kelly Geoffrey C Kent Danielle Tanay Knox Jamarcus T Lambert Steve Landoll James Laws Jr. Kamena D Lee Maria Linares De Ruiz Andrew & Anna Fay Lohn Rebekah Lopez-Kinney Jared Casey Lyles Rosalind E Marner Grayson T Marren Clayton Mathis Mary-Lynn N Maxwell Catherine M McBride
Markesha S McCloud Steven P McCoy Jaleesa S McCray Rosa Mercer Jimmie E Mikell Elke Miller Donnie L Mincey Belinda R Mitchell Keith Mitchell J.D. Moore Tiffany M Morris Andrew M Moseley Crayshawn Mungin Nicholas Nagel Jennifer L Neff Corinthia L Nelson-Sanchez Jody C Newton Miriam Nieves Sue Marie Northrup Leah D Norwood Takendria N Oglesby Brian E Oliver Allen Palmer Sharon D Paulk Jessica C Penny Karmin S Pier Brittany K Pierce Emily A Pigott Tammie Y Plummer Wayne Quamina Jovanny Quinones-Lugo Anna C Raby Sheldon D Reese Daniel G Rhodes Cedric Richardson Deloris L Rinehardt Charise M Risper Lauren Latelle Rivers Tamara Roberts April S Ross William M Rozier Tierra J Russ Jameel M Saahir
Daniel A Sanders DeRon Sanders Ashley Renee Scott John & Patricia Sewell Kadesha M Shannon Chelsea B Sibert Claudine R Simons Brittany L Sloan Ashley Edwards Smith Bryan D Smith Herbert L Smith Jamie G Smith Jabar Spencer Alena K Sumrall Asia R Sumrall Aver Thompson Graciela Thompson Sarah A Thompson Maria Fe Tompkins Nestor Torres Kelly A Tucker Alexander Vazquez Evelyn Vazquez Erik Virgil Steven Charles Vivian Candace C Walker Clara Walls Anita M Ward Marina N Warren Christopher R Washington Kimberly A Washington Rayshoan D Watson Quantell D West Michael L Whipple Tram Ngoc White Ronald Whitley Gloria Wiggins Justin Wilburn Chanita L Williams Nicole L Williams Dawn M Youmans
Edgar Helms Society Gifts of $1,000 or more Cynthia & Michael Barnes Tammie M. Blaha Jessie M. Brinsfield David & Carole Camden
Tom E. Cardiff Ernest Chisholm Paul A. Click Ivy D. Council
Stuart & Susan Clifford Ahkeem R Coar Alva S Coles Anabelle C Collins Glenesa Collins Jared Anthony Collins Melissa Colon Gloria Cook Anasia Monea Cooper Frederick O Cooper Shanna Cooper Alba Cortes-Miranda Misty D Cox Summer N Craft John J Crawford Tyrone Crittenden Theresa Crowley Veronica J Cunningham Janina M Czarkowski Yvonne A Dailey Brittany L Davis Tangamika L Davis Brooklynn H Day Kathy A Deas Shawndreaia Deas Brittany Irene DeBergeret Nancy DeVetter Natalia C Douglas Delores Dukes Karlie E Eddinger Lavincia L Ellis John Enfinger Curley Evans Jeneva L Faulk Lakisha G Fennell Gary A Fiveash Theresa D Forte-Scott Shanise T Gadson Jerome N Gaulden Shaunquetta A Glivens Isaac Glover Dwight Gordon Raymone J Graham
Friends of Goodwill Gifts up to $999 Jamie Adger Henry Alexander John Alexander Shirley Alexander Jared A Allen Allison Mae Anderson Lawrence T Anderson Michael Anthony Elijah Askins Randy L Ayers Nicola Barber-Green Tramikia S Bargeron Daniel L Barnhill Kendra L Bell Petra Bennett Stewart L Boehmer Octavian Bolds Lyric Booker Annie M Boreland Ravila Bowen Ann M Bradley Laura Brinson Breanna M Brisley Will Britt Sara A Brooker Brad Brown Marrikka Brown Shaniqua D Brown Tony R Brown Hope S Buchanan Vernon Buchman David Burch Sierra Burke Jacqueline L Cain Justin F Campbell Chance W Carroll Michael Carroll Wendy C Carter Jermaine J Cash Wanda Chester Yoshabell Christie Andria W Clark Esmirna Claudio
We train people to work because jobs change lives. 7220 Sallie Mood Drive, Savannah, GA 31406 www.goodwillSEGA.com
Annual report detailing performance in 2017