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More than a thrift storE goodwill industries of new mexico 2013 annual report


a message from

the ceo/ president and board chairperson

Photo by: JONES PHOTO ART


At Goodwill Industries of New Mexico we take pride in being a local nonprofit organization that helps community members in our state. Our staff works hard every day to provide skills training, job development and social services to New Mexicans. Through sales at our 11 retail thrift stores, one Clearance Corner and one GoodBuys 99-cent store, we were able to fund 13 programs and 10 training centers. These programs and services allowed us to assist more than 11,800 New Mexicans in 2013 and place more than 670 individuals into competitive community-based employment. But none of this would have been possible without our donors who provided muchneeded gently used items to sell in our stores. Your generosity was overwhelming in 2013 and allowed us to help so many of our neighbors in need. For that we thank you New Mexico and we look forward to your continued support year after year as the need for job placement and other services continues to grow. At Goodwill Industries of New Mexico, we are so much more than thrift stores … we are part of the culturally rich and vibrant community that makes New Mexico the land of enchantment. We look forward to serving even more New Mexicans in 2014 with your continued generosity and support. Sincerely,

Mary Best President/CEO Goodwill Industries of New Mexico

Gary E. Hellmer Chairperson, Board of Directors Goodwill Industries of New Mexico

mission

board of directors

To provide skills training, social services and job development to New Mexicans.

Gary E. Hellmer, Chairperson Jane Butel, First Vice Chairperson Stephen R. Byrd, Second Vice Chairperson Kip Luna, Treasurer Robin Dozier Otten, Secretary James Babb Nicole Brady Julienne V. Brown John “Skitch” Ferguson Bob Furey Sidney Gutierrez John Henderson Bruce Higgins Stephen Ingram Gary Kanin Mark S. Pike, CTP David Powless D. Craig Protz, Immediate Past Chairperson Mary Best, President/CEO

vision New Mexicans will have the opportunity to improve their lives by utilizing Goodwill’s services and partnerships.

executive staff Mary Best, President/CEO Shauna O’Cleireachain, Chief Administrative Officer Tom Downey, Chief Financial Officer Terry Armstrong, Case Management Director Valerie McGlasson, Workforce Director Ricky Sanchez, Secondary Market Director Roberta Velasquez, Finance Director

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damon After speaking with Damon for five minutes it is easy to see that he’s been through a lot in his life. His face shows signs of struggle, triumph and scars after experiencing seven traumatic brain injuries. “The first was when I was 9-years-old and was hit with a baseball bat. There was even one brain injury that was so bad that I woke up in the morgue because doctors thought I was dead,” he said. “I’m like humpty dumpty … been put back together so many times.” Thankfully, Damon has survived all of his injuries and found Goodwill’s Brain Injury Case Management program. In the program he has learned to turn what he calls the “maze of life” into a simple path. “It took a long time for me to come around and stop being in denial about my injuries and the effects,” he said. “With my case manager’s help and the help of friends, I was able to stop myself from being really scattered. I focused and got the help I needed.” Though Damon is now the picture of “inspiration,” he didn’t start out that way when he came to Goodwill. “I was experiencing depression and even contemplated suicide,” Damon said. “But my case manager was persistent and taught me that it’s okay to accept help when I need it.”

“Because of Goodwill, I’m proud I’m still alive and can help others who are experiencing the same side effects from a traumatic brain injury.” With strong support from his case manager, Damon has continued to open up, seek more help, meet new people and even practice the art of glasswork. “I use my bus pass all the time now and learned all I could about the transportation system in Albuquerque.” He said. “I’ve been able to get my independence back and really take my glass art to a new level. When I’m doing glasswork, I’m at my most Zen.” Damon has learned so much in the program, including how helping others can help him continue to fight the effects of his injuries and give him new purpose.

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Photo by: JONES PHOTO ART


Frank Being homeless was something Frank had never before experienced until December 2013. Since serving our country as a U.S. Army Personnel and Supply Clerk in the early 90’s, Frank had always had continuous employment. But last year, after being unemployed for two months, he was evicted from his home and became homeless for the first time in his life. “I had never been homeless before. But thankfully I was able to get into transitional housing at the Veteran’s Integration Center,” Frank said. “That’s where I learned about Goodwill’s program for homeless vets.” Frank applied for the Homeless Veterans’ Reintegration Program offered by Goodwill and began working with a case manager. Through the program, Frank received training on how to find and retain a job, resume writing, interviewing skills and much more. Plus, he was very diligent about following up on all job leads and opportunities. “During my training and job search I was determined to stay positive, stay on track and strengthen myself from the inside out. My case manager helped me and stood by me,” he said. Through persistence, training and teamwork with his case manager, Frank was able to secure permanent employment at the Clearance Corner operated by Goodwill. Since joining the Goodwill team, his supervisor speaks highly of him and says he has a great work ethic. “I work hard and always try to do my best,” Frank said.

“Working at Goodwill has been a blessing and they’ve given me my dignity back. Sometimes you can land hard in life, but the Homeless Veterans’ Reintegration Program helped me get back up and dust off.” Now that work is more stable for Frank, he’s working more on his home life and family. Frank says, “… my wife and I were separated but we’re working things out now. I’m not all the way there, but getting there. It’s a ladder and I’m climbing.”

Photo by: JONES PHOTO ART

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s r e b m u n by the act p

im y it n u m m o c d n a Financials

92 c 405,519

NUMBER OF DONATIONS

CENTS OF EVERY DOLLAR SPENT BY GOODWILL WAS APPLIED DIRECTLY TO PROGRAMS & SERVICES

1,017,883 NUMBER OF RETAIL TRANSACTIONS

$12,385,137 RETAIL

revenue $19,427,706

$2,841,778

SECONDARY MARKET

$182,330

PUBLIC SUPPORT

$3,714,337

PROGRAM SERVICES

$304,124

OTHER REVENUE

$11,381,447 WAGES/BENEFITS

expenses $19,427,706 4

*Figures are unaudited as of the date of publication.

$1,443,165

CAPITAL EXPENDITURES

$2,574,307

MISC. (PRINTING/TRAVEL, ETC.)

$1,304,567

DEPRECIATION

$1,878,984

OCCUPANCY

$845,236

SUPPLIES


1,061

BRAIN INJURY CASE MANAGEMENT

3,903 101 88

11,887

HOMELESS VETERANS’ REINTEGRATION PROGRAM* INSPIRE2**

3,890

TOTAL NUMBER OF PERSONS SERVED

PATHWAYS

703

SENIOR COMMUNITY SERVICE EMPLOYMENT PROGRAM

SUPPORTIVE SERVICES FOR VETERAN FAMILIES

1,702 140 102

PERSONS PLACED IN COMPETITIVE COMMUNITY EMPLOYMENT

JOB DEVELOPMENT

645

1,196

671

GOODSKILLS

THIRD PARTY ASSESSMENTS

TRANSITIONAL OPPPORTUNITY PROGRAM TRIALWORKS

(-1,644) * Program began July 2013

PERSONS SERVED BY MORE THAN ONE PROGRAM

** Program ended January 2013

accredited

704,543

RECEIVED 9TH CONSECUTIVE THREE-YEAR CARF ACCREDITATION

POUNDS OF E-WASTE RECYCLED

Clearance Corner MOVED TO 5000 SQ. FT. LOCATION ON LINCOLN RD

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151,300

MINUTES IT TOOK TO SELL OUT OF ITEMS FROM “BREAKING BAD” SET PIECE SALE

10,572,435 POUNDS OF MATERIALS RECYCLED AND KEPT OUT OF LANDFILLS

POUNDS COLLECTED THROUGH GOODDEEDS PARTNERSHIPS

New program HOMELESS VETERANS’ REINTEGRATION PROGRAM SERVICES BEGAN JULY 2013

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what we do best our free programs and services*

brain injury case management Crisis-related, short-term program to protect individuals with traumatic brain injuries and assisting participants with obtaining long-term services

homeless veterans' reintegration program Reintegrates homeless veterans into employment and provides supportive services

gateway to work Personalized path to success that focuses on those who are ready (or near-ready), willing and committed to joining the workforce

goodskills Comprehensive job readiness and training, including Employment Basics, Financial Literacy, Computer Basics and Customer Service

goodjobs (Formerly known as Job Development)

senior community service employment program

Designed to help people find long-term employment in the community that meets their needs, abilities and interests

Provides low-income seniors 55+ with work experience and training with the goal of permanent community employment

transitions supportive services for veteran families

(Formerly known as Transitional Opportunity Program)

Designed to assess skill level and work with the individual to refine existing skills

Helps stabilize housing for low-income veterans and their families who are homeless or at risk of homelessness

trialworks *Programs and services listed above are GINM’s current offerings.

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Temporary paid training in retail and green skills (recycling, forklift operations, materials processing and warehousing)


programs and services offered by county TAOS

RIO ARRIBA

COLFAX

UNION

SAN JUAN

LOS ALAMOS

MORA HARDING

MCKINLEY

SANDOVAL SAN MIGUEL

SANTA FE

BERNALILLO

QUAY

CIBOLA

GUADALUPE VALENCIA

TORRANCE

CURRY DE BACA

ROOSEVELT

SOCORRO

CATRON

LINCOLN CHAVES

SIERRA GRANT

LEA OTERO EDDY DOÑA ANA LUNA

HIDALGO

Workforce Development Programs & Services Case Management Programs & Services Goodwill Store Location(s)

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thank yous

to our generous donor

Though we rely heavily on the donation of new and gently used items from the community, we are also grateful to receive monetary donations. These types of donations are added to the money we raise in our stores and help to fund our programs and services. Throughout the year we generously received monetary donations in varying amounts from kind community members. We send sincere thanks to everyone who dropped off a donation at one of our 12 donation centers across New Mexico or who made a monetary donation online, in our stores or via mail. Without each and every one of you, we would not be able to serve thousands of New Mexicans each year.

To see a full list of those who made a monetary donation in 2013, visit goodwillnm.org/2013donors

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visit our locations across new mexico to shop, donate, and learn more about our programs and services

Corporate Headquarters 5000 San Mateo Blvd. NE Albuquerque, NM 87109 Mon - Fri 8AM - 5PM (505) 881-6401 Albuquerque 5000 San Mateo Blvd. NE Mon - Sat 9AM - 8PM, Sun 10AM - 6PM (505) 881-6612 11500 Menaul Blvd. NE Mon - Sat 9AM - 8PM, Sun 10AM - 6PM (505) 998-7860 7120 Holly Ave. NE Mon - Sat 9AM - 8PM, Sun 10AM - 6PM (505) 998-2894 6636 Caminito Coors NW Mon - Sat 9AM - 8PM, Sun 10AM - 6PM (505) 899-9790 3211 Coors Blvd. SW Mon - Sat 10AM - 8PM, Sun 10AM - 6PM (505) 877-4910 GoodBuys 99¢ Store Tue - Sat 11AM - 6PM, Sun & Monday Closed 1108 Juan Tabo NE (505) 298-2800 Clearance Corner Mon - Sun 9AM - 1PM 4701 Lincoln Rd. NE (505) 881-6566

Clovis 2005 N. Prince St. Mon - Sat 9AM - 7PM, Sun 10AM - 6PM (575) 762-7995 Farmington 1861 N. Hutton Rd. Mon - Sat 9AM - 8PM, Sun 10AM - 6PM (505) 326-6203 Gallup 1820 E. Highway 66 Mon - Sat 9AM - 8PM, Sun 10AM - 6PM (505) 863-9217 Rio Rancho 2003 Southern Blvd. SE Mon - Sat 9AM - 8PM, Sun 10AM - 6PM (505) 892-0215 Roswell 2601 N. Main St. Mon - Fri 10AM - 7PM, Sat 9AM - 7PM, Sun 10AM - 6PM (575) 622-5500 Santa Fe 3060 Cerrillos Rd. Mon - Fri 9AM - 7PM, Sat 9AM - 8PM, Sun 10AM - 6PM (505) 424-9726

Goodwill Industries of New Mexico 2013 Annual Report  
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