Page 1

Goodwillit. 2016 Annual Report


17,132 Total People Served

10,458 Service Referrals


GoodJobs Participants


People Placed in Community Employment

What We Did 90₵ of every dollar spent was applied directly to programs and services


pounds of e-waste collected and recycled


Who We Helped 10,458 3,894 1,029 1,620 627 1,294 626 601 1,030 120 1,057 202 -5,426

Service Referrals GoodJobs Particpants Veteran Family Services Brain Injury Case Management Gateway To Work GoodSkills Homeless Veterans’ Reintegration Program Senior Community Service Employment Program Supportive Services for Veteran Families Call Center Training Program Third Party Assessments TrialWorks People Served by More Than One Program

pounds of materials recycled and kept out of landfills

17,132 Total People Served


People Placed in Community Employment

Milestone Achievements In 2016 Goodwill Industries of New Mexico celebrated 75 years of service in our state. GINM has grown from humble beginnings in 1941 to serving 17,132 people in 2017. In addition to our milestone 75th anniversary, GINM received our ninth, 3-year CARF accreditation, remodeled the Santa Fe and Gallup locations, and opened GoodThreads, our newest retail concept. We continue to look at our operations to see how we can best serve the people of New Mexico and to ensure that we are effective, efficient and transparent as a local nonprofit. It is because of your support that we can change the lives of New Mexicans each day. Thank you for shopping, donating and spreading the “Goodwillit” message.

Mary Best, President/CEO

Jane Butel, Chairperson



Retail 13,660,344 Secondary Market 2,003,414 Program Services 4,097,694 Public Support 40,750 Other Revenue 312,444 20,114,646

Wages/Benefits 12,743,134 Supplies 566,881 Capital Expenditures 216,128 Occupancy 2,688,160 Miscellaneous 2,368,278 Depreciation 1,532,065 20,114,646

Success Stories New Mexicans who changed their lives with help from Goodwill’s free programs and services.

GOODJOBS & TRIALWORKS C. Arnold was trying to reintegrate into the community after serving time for a felony conviction. The obstacles became overwhelming. Without income, he was forced to live in shelters and at times on the street. C. Arnold applied to our GoodJobs program with only a thread of hope for his future, but a thread was all he needed. He followed the advice of his Goodwill Job Developer and committed to the program. He was quickly approved for our TrialWorks on-the-job training program and excelled in his new role. He continued to pursue job leads provided by Goodwill and within months found full-time employment and affordable housing. In a heartfelt statement to his Job Developer, he declared, “I have never had anyone fight as hard as you have to ensure that I have success, stability, and peace of mind.”

BRAIN INJURY & VETERANS’ PROGRAMS A motorcycle accident resulted in a traumatic brain injury for USAF Veteran Robert V. Even though Robert held a Masters Degree in Human Resources he wasn’t able to sustain himself. He came to Goodwill homeless, unemployed, and trying to navigate life with brain trauma. Goodwill’s Homeless Veterans’ Reintegration Progam (HVRP) helped place him in transitional housing and his Brain Injury and HVRP Case Managers met with him regularly to assist him with job applications and re-learning important job skills. Today, Robert is employed full-time and has moved into an apartment.

CALL CENTER TRAINING PROGRAM A forced career change led Eric L. to Goodwill for help. He met with Goodwill and after assessing his skills and interests decided to apply for the Call Center Training Program. Goodwill’s threeweek intensive training was exactly what Eric needed to be able to move into a new field of work. Immediately after graduation from our training Eric was hired by Alorica. He then completed additional training with his new employer and was promoted from trainee to supervisor within weeks. *Stock images have been used to protect privacy.

Learn more about our programs and services.


Leadership BOARD OF DIRECTORS Jane Butel, Chairperson Stephen R. Byrd, First Vice Chairman Rick Baca, Second Vice Chairman Robin Dozier Otten, Secretary Gary Hellmer, Treasurer/Past Chairman Chris Clepper John Briscoe Julienne V. Brown

EXECUTIVE STAFF Terry Christesson Bill Focke Bob Furey Berent Groth Sidney Gutierrez, Past Chairman Stephen Ingram, Past Chairman Mark S. Pike, CTP Michael E. Rising

Mary Best, President/CEO Shauna O’Cleireachain, Vice President of Operations Tom Downey, Chief Financial Officer Terry Armstrong, Chief Services Officer Valerie McGlasson, Business Development Director Sara Penn, Service Director Steve Wachter, Service Director Ricky Sanchez, Secondary Market Director Jim Wood, General Legal Counsel

Many Thanks

Our Locations

Without you, we wouldn’t be able to help thousands of New Mexicans each year. Your donations and purchases make our work possible. You may view a full list of those who made a monetary donation in 2016 by visiting www. Below are our 2017 goals. Remember, your Goodwill purchases and your donations make it possible!

ALBUQUERQUE 5000 San Mateo Blvd, Albuquerque, NM 87109 11500 Menual Blvd, Albuquerque, NM 87112 7120 Holly Ave, Albuquerque, NM 87113 6636 Caminito Coors, Albuquerque, NM 87120 3211 Coors Blvd, Albuquerque, NM 87121 4701 Lincoln St, Albuquerque, NM 87109 1108 Juan Tabo, Albuquerque, NM 87112 3401 NM-528, Albuquerque, NM 87114

BERNALILLO 1021 Venada Plaza Dr, Bernalillo, NM 87004

CLOVIS 2005 N. Prince St, Clovis, NM 88101

Our Goal


FARMINGTON 1861 N. Hutton Rd, Farmington, NM 87402

GALLUP 1820 E. Highway 66, Gallup, NM 87301

RIO RANCHO 2003 Southern Blvd, Rio Rancho, NM 87124


People Served by Goodwill’s Programs and Services in 2017.

2601 N. Main St, Roswell, NM 88201

SANTA FE 3060 Cerrillos Rd, Santa Fe, NM 87507


Our Goal

1,280 People Placed in Community Employment in 2017.

5000 San Mateo Blvd. NE. Albuquerque, NM 87109 (505) 881.6401

5000 San Mateo Blvd. NE, Albuquerque, NM 87109

2016 Annual Report - Goodwill Industries of New Mexico  
2016 Annual Report - Goodwill Industries of New Mexico