Issuu on Google+

Our mission is to support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

Primary Service Locations

Stores & Donation Centers

1150 Goodwill Drive Harrisburg, PA 17101 General: 717.232.1831 Toll Free: 800.432.GIVE Business Services: 717.525.6202

Berks County Morgantown 610.286.6676

Dauphin County Elizabethville 717.896.8826

Lehigh County Lehigh Street, Allentown 610.904.6135

Muhlenberg 610.921.8221

1048 N. Plum Street Lancaster, PA 17601 717.394.0647

Robesonia 610.693.6014

Cameron Street Harrisburg 717.232.5876

Tilghman Street, Allentown 610.391.9760

Allentown Blvd. Harrisburg 717.652.5030

Fogelsville 610.398.2042

300 Welsh Road Building 4, Suite 155 Horsham, PA 19044 215.653.7095 3001 St. Lawrence Avenue Reading, PA 19606 610.777.7875 Cressona Mall 1544 Route 61 Highway South Suite #6133 Pottsville, PA 17901 570.385.6892 Letterkenny Army Depot Building 4, Wisconsin Avenue Chambersburg, PA 17201 717.261.1337 182 Engle Road Elizabethville, PA 17023 717.896.8826 1901 Lehigh Street Allentown, PA 18103 610.904.6070 Clubhouse of Lehigh County 1437 W. Gordon Street Allentown, PA 18102 610.433.9910

yourgoodwill.org

St. Lawrence 484.525.4075 Shillington 610.777.5250 Bucks County Bensalem 215.638.1540 Langhorne 267.364.6038 Warminster 215.441.9185 Donation Centers Only Berwyn 610.644.2533 East Lincoln Hwy. Langhorne 267.364.6091 Chester County Exton 610.594.6949 Frazer 610.647.2740 Phoenixville 610.917.0095 Thorndale 610.384.3206 Cumberland County Lemoyne 717.737.6134 Mechanicsburg 717.635.2881

Franklin County Chambersburg 717.267.0488 Lancaster County East Earl 717.445.6016 Elizabethtown 717.367.8830 Ephrata 717.733.7928 Willow Street 717.464.1858 Lincoln Highway East Lancaster 717.509.4015 Royersford Road Lancaster 717.396.6756 Donation Centers Only Oregon Pike, Lancaster Lititz 717.394.0647 Lebanon County Lebanon 717.272.7557

Mifflin County Burnham 717.248.3174 Montgomery County Montgomeryville Coming Soon Royersford 610.948.4067 Northampton County Bethlehem 610.866.1778 Perry County Newport 717.567.3020 Schuylkill County Cressona Coming Soon Snyder County Shamokin Dam 570.743.0041 York County Hanover 717.637.0397 Shrewsbury 717.227.4775 York 717.846.5780

Palmyra 717.838.2137 Donation Center Only Hershey 717.232.1831

This report was printed on recycled paper.


Each graphic presentation of “Because of Goodwill” throughout this report represents the handwriting of a different individual whose life has been transformed for the better through their relationship with Goodwill.

Behind the Scenes

To our community:

President & CEO Ron Kratofil (left) stands with Board Chair Anthony Byrne in the distribution center in Reading, PA.

Because of Goodwill, our neighbors who have disabilities or other barriers to independence have a place to: • Discover their strengths • Develop their vocational and personal skills • Find employment that allows them to experience the dignity of a paycheck and the power of work

Founder’s vision of providing a “hand-up rather than a hand-out.” As you look through this annual report, I hope you agree with us that our neighbors with disabilities and other barriers to independence are experiencing life-changing opportunities in our community.

Founded by Methodist Minister Edgar J. Helms in 1902, Goodwill is an evolving and thriving not-for-profit and social enterprise. Helms rejected the idea of giving “things” to those in need because it was a process that lacked basic human dignity. Rather than giving away material things, Helms was inspired to use donated goods to fuel a social enterprise that created “opportunities” for individuals to discover their abilities and experience the dignity and power of work. Goodwill continues to deliver on the

Ron Kratofil, President & CEO Anthony Byrne, Chair

BOARD OF DIRECTORS Anthony Byrne, Chair; Harris Booker, Vice Chair; Brenda Kauffman, Vice Chair; Dennis J. McGee, Jr., Immediate Past Chair; Robert P. Blickley; Katie E. Clarke; Richard W. Conley; Timothy P. Hanlon; James Lowe; Theodore M. Niemczyk, Jr.; James Perano; Jane Pinkerton; Craig Schwartz; Chuck Wingate; Ron Kratofil, President & CEO


International

Gifts and Pledges Ms. Cheryl Anderson Mrs. Harry Armitage Mr. Andrew Arrington Ms. Julie Askins Ms. Barbara J. Baughman Mr. Thomas A. Beckley Mrs. Louise A. Bell Ms. Margaret Bellis Mr. Stephen Bender Ms. Clare K. Benz Mr. & Mrs. Franklin D. Beskid BL Companies, Inc. Ms. Jolene Bolinger Ms. Georgine Born Boscov’s Department Store, Inc. Ms. Suzanne Bourassa Ms. S. Elizabeth Boyle Ms. Janelle Brewer Mr. Melvin J. Brownold Ms. Kristy Carduff Ms. Patty Care Ms. Lucia Carlino Mr. Tim Carroll Ms. Vicki Cloos Ms. June Clougher Crowne Plaza Hotel Reading Computer Aid, Inc. Ms. Kathleen Conrad Costan’s Cleaning Mr. Armand Cruz Mr. Gregory Cunningham Mr. Darrell Dewar Mr. Michael A. Dillon Mr. John Downey Mr. Kenly Edmond Ms. Rebecca Ellwood Ms. Bonnie Eshelman/ReMax of Reading Mr. Bryan Evans Ms. Megan Fioretta Firehouse Subs Mrs. Leslie L. Fleig Flyway Excavating, Inc. Ms. Sharon D. Friese Mr. & Mrs. James Fulmer Galen Hall Restaurant and Golf Club Mr. & Mrs. Mike Garipoli Ms. Cheryl Garr Mr. Douglas L. Gibboney Mr. Craig Gibson Gipprich Jewelers Inc. Mr. Daniel Gonzalez Mr. & Mrs. Charles W. Goonrey Ms. Nancy Gordon Mr. Matthew Graham Groff Wood Products Ms. Peggy A. Grove Mr. David Groves Mr. Steven Gutzwiller Ms. Sugar E. Hackedorn Harrisburg Dairies, Inc. Mr. Don Haubert, Jr. Ms. Maxine Haynes Herr Foods, Inc.

Ms. Kathryn Hertzog Hilton Harrisburg and Towers Ms. Tonya Hollinger Holy Trinity Greek Orthodox Cathedral Mr. & Mrs. Chad Hotsko Mr. Ryan Huth Inn at Reading Karns Prime and Fancy Foods Ms. Annette Kaiser Mr. Frank Kasprowicz, Jr. Ms. Deborah Kearse Rev. Francis E. Kelly Mr. Michael Kerrigone Keystone Human Services Ms. Leanne Klein Ms. Annette Koll Mr. Charles Kopp Ms. Cheryl Kulp Mr. Kevin Lacey Land Displays Mr. Gregory Landis Mr. & Mrs. G. Michael Leader Ms. Michele Lefever Ms. Lorena F. Lemons Ms. Paulette Lewandowski Mr. Erick Lichty Line Systems, Inc. Ms. Patricia Mack Ms. Gamaira Maldonado Mr. Orlando Maldonado Mr. Dennis J. McGee Mr. Michael Meglathery Mr. Greg Melcher Ms. Gwen Merrell Mr. Philip Metzler Michael A Serluco Foundation Ms. Terry Michels Mr. Todd A. Milano Mr. & Mrs. Bill Mills Regan Mitchell Mr. Philip Moore Mr. Bruce Morris Mr. Richard E. Moser Mr. & Mrs. Sherill T. Moyer Ms. Heidi Mull Mr. & Mrs. Drew E. Myers, Jr. Mr. & Mrs. Irvin S. Naylor Mr. Russell Negley Mr. & Mrs. Albert A. Neilson Mr. Sam Nelson Ms. Dianne I. Nichols, Esq. Mr. Theodore M. Niemczyk, Jr. Mr. Ken Norman Dr. Pentti J. Nupponen Ms. Janet Oberholtzer Mr. & Mrs. H. David Padden Ms. Carol Pinkasavage Mr. & Mrs. Donald J. Plunkett Ms. Lynn Pyott Mr. & Mrs. William Quain Mr. Darrell Quance Reading Coffee Roasters Reading Metro Taxicab, Inc. Ms. Joyce Reynolds

Dr. Winston A Richards, Ph.D. Ms. Corina Richardson Mr. Rocco Rinaldi Ms. Deborah Rivera Ms. Christine Roggenbaum Ms. Jennifer K. Ross Rossello Solutions Ms. Pauline Rubendall Santander Arena Mr. & Mrs. Louis Santangelo Mr. Kevin Sassaman Ms. Darlene J. Scheib Mr. & Mrs. Carl W. Schleicher Mrs. Jennifer Schley Ms. Nancy Schreefer Ms. Sharon L. Schwab Ms. Jennifer Silbert Mr. & Mrs. Dean Simpson Ms. Ruth E. Smith Ms. Stacy Snyder Sorrelli Ms. Linda Speldos Mr. & Mrs. Reed S. Spiegel Ms. Vergie G. Spiker Mr. & Mrs. Laddie Springer St. Mary’s Catholic Club Ms. Kaitlyn Stamm Steve Moyer Subaru Mr. & Mrs. James Stoneback Mr. Lonnie Straw Ms. Adrianne Streiff Mr. & Mrs. William Suhring Sun Federal Credit Union Mr. & Mrs. Paul B. Supan, III The Juniata Valley Bank The Seven Trees Ms. Rebeca Torres Ms. Elaine Trinkl Ms. Angela S. Troutman Ms. Barbara Tucker United Concordia Utz Quality Foods, Inc. Ms. Emily Walker Ms. Maureen E. Walker Mr. Abdul Washington Mr. Matthew Watkins Mr. Robert A. Wert Ms. Linda Willis Mr. Chuck Wingate Wyomissing Optometric Ms. Patricia Zimmerman Goodwill makes every effort to ensure the accuracy of this list. We apologize if your name has been listed incorrectly or unintentionally omitted. If you have concerns regarding this list, call us at 1.800.432.4483 x.2017. A copy of the official registration and financial information for Goodwill Keystone Area may be obtained from the PA Department of State by calling toll free within Pennsylvania at 1.800.732.0999. Registration does not imply endorsement.

Goodwill Keystone Area is a member of Goodwill Industries International (GII), a network of 165 independent, communitybased organizations in the United States, Canada, and 13 other countries.

Goodwill Keystone Area Goodwill Keystone Area serves 22 counties in Pennsylvania.

Mission

To support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

Vision

A community where the talents and value of all people are celebrated.

Philosophy

Goodwill believes that work is, and will continue to be, a fundamental building block of community. Employment provides economic independence, as well as the secondary gains of preventing and minimizing other social problems. It empowers each person to develop a broader role within the community.

Cheryl is learning job skills in the Mission in Retail Program (see page 9).

Programs And Services MISSION SERVICES Goodwill provides education and career services, job placement opportunities, post-employment support and personal development to individuals with disabilities and other barriers to independence. Individuals can achieve greater levels of self-sufficiency and economic success through Goodwill’s Mission Services. Goodwill programs strengthen communities and families and promote self-sufficiency and dignity for those we serve.

A map of our 22 PA county territory that is displayed in our lobbies.

D O N AT E D G O O D S A N D R E TA I L Goodwill utilizes its retail and donation centers to provide on-the-job training and employment to people with disabilities, people with disadvantages and others having barriers to finding employment. Revenue from the sale of donated goods goes directly toward supporting and growing critical community-based services and other employment-related supports.

BUSINESS SERVICES Goodwill creates paid employment experiences and job training opportunities for people with disabilities and other barriers to independence by providing contract work for commercial businesses, state and local government, and other community partners. These business service opportunities provide a variety of work experience and training environments in Goodwill facilities and in the community.


Gifts and Pledges - Thank you!

Of $100 or more to Goodwill Keystone Area Mr. Daniel Cooper Mr. Gregory Cunningham Ms. Angelia R. Davis Mr. & Mrs. Wayne L. Dietrich Diversified Design Mr. Jason Elliott Ms. Julia Genery Mr. Zachary Geyer Ms. Jodie Glossick Good Eatz Green Cafe Ms. Maria Grill Mr. Stewart Gross Ms. Virginia Haase $5,000+ Ms. Margaret Hahn The Century Fund $500 - $999 Ms. Patricia Harmer Estate of Joe Gandy Mr. Robert P. Blickley Hempt Bros., Inc. James T. Hambay Foundation Blizzard’s Plumbing and Heating Justin Bortz Jewelers, LLC Fulton Bank Brown Schultz Sheridan & Fritz (BSSF) Lancaster Toyota Mazda Scion Goodwill Keystone Area Foundation Mr. Anthony Byrne Mr. & Mrs. Barry Landis Highmark Blue Shield Carpenter Technology Corporation Ms. Rosanna Lindquist Jeffrey J. and Mary E. Burdge Cat Country 96FM & WLEV 100.7 FM Mr. Richard Long Charitable Trust Mr. Richard W. Conley Ms. Dorothy Lyet LB Smith Estate Foundation, Inc. Mr. Daniel George Mr. Kevin Maitre LeTort Management & Trust Co GIANT Food Stores Mr. James Malin The Donald B. and Dorothy L. Stabler Mr. & Mrs. Robert Goodling Ms. Bonnie McCarty Foundation Graphtech Mr. Stan McCarty Tents & Events Mr. Timothy P. Hanlon Ms. Laura Mealia United Way of the Capital Region Mr. & Mrs. Jacob E. Hershey Mr. Blair Menefee W.S. Miller and Sons, Inc. Ms. Elida Hurtado Mi Casa Su Casa Cafe Isaac’s Restaurant and Deli Mr. Christopher Milanek $1,000 - $4,999 Lehigh Valley Signs & Service, Inc. Ms. Sue Miller Mr. & Mrs. William H. Alexander M&T Bank Dr. George R. Moffitt, Jr. Paul & Rose Anderson Mr. & Mrs. Karl V. Matter Ms. Margaret M. Morris Bell Tower Salon Ms. Colleen McAuliffe Ms. Kara Mowbray Charles Furriers Nauman Companies Ms. Corey Nelson Allen & Katie Clarke Mr. James Perano Mr. Anthony Nofi Facilities Planners + Architects Inc. Ms. Jane Pinkerton Mr. & Mrs. Ronald E. Poorman George M Leader Family Corp. Ms. Susan Soderberg Ms. Jennifer Radick Ms. Miriam Guest Mr. & Mrs. Gregory Sutliff Ms. Linda A. Rhoads H.B. Alexander Foundation, Inc Mr. Randolph Trach Mr. Charles Ruhl, CPA HealthAmerica Pennsylvania Inc Mr. David Trexler Mr. Scott Shenk Mrs. Louise Hepschmidt United Way of Lancaster Co. Ms. Brenda Shingle Home Sew Inc. Utility Rates Analysts Ms. Sharon L. Schwab Janney Montgomery Scott LLC Ms. Stephanie Visi Mr. Craig Schwartz Mrs. Brenda Kauffman Viva Bistro & Tapas Lounge Mr. Travis Smith Mr. & Mrs. Ronald A. Kratofil Mr. Chuck Wingate St. Anne’s Episcopal Church Mary Sachs Trust Mr. Thomas E. Wood, Esq. Mr. Joseph Stanley Mr. James M. Lowe Ms. Manon B. Yeager The Clutter Crew Mr. Shawn McCoy The Hall Foundation Dennis & Marian McGee $250 - $499 The Macaron Shop Mr. & Mrs. John McHenry Aladdin Mediterranean Restaurant Sweet Street Desserts McInroy-Sheffer People Trust Fund Mr. Theo Bell Ms. Lisa Thompson McNees Wallace & Nurick LLC Benchwarmers Coffee Mrs. Tracy A. Thompson Members 1st Federal Credit Union Bethlehem Orthodontics, P.C. Mr. Abdul Washington Mutual of America Life Insurance Co Mr. Todd Bozes Mrs. Yelena Weaver Chris Olinger Mr. George R. Bricker Ms. Lori Zelesko Mr. and Mrs. Frank A Pinto, Mr. Craig Brown The Peter Allen House Ms. Barbara Bruffey $100 - $249 Paul A. Troutman Foundation Ms. Tanya Burnhauser Ms. Amanda Acuna Pennsylvania Automotive Ms. Patricia Burns Ms. Cari Adee Association Foundation Mr. & Mrs. Matthew Butler Adelphi Realty Co. Mr. Jeffrey A. Savard Central Penn Drywall, INC. Mr. & Mrs. John M. Aichele StoudtAdvisors2 Your gift, small or large, is vitally important to our mission of assisting individuals in achieving independence and employability. In addition to this list, there are many who have contributed under $100 to our organization and hundreds of thousands of used goods donors who support Goodwill. All of the community’s donations make a difference and change lives.

“I have great friends and a great job.”

Goodwill at Homefields Farm, a Community Supported Agriculture (CSA) program, produces more than 45 different fruits and vegetables while supporting people with disabilities.

Homefields, a non-profit organization, is the owner of a 23-acre farm in Lancaster County. Homefields is dedicated to creating new life options for people with disabilities, and the volunteer board raises funds to support both the vocational and residential programs on the farm property. In 2000, Goodwill joined Homefields in providing horticultural job opportunities for people with disabilities.

This farm links the trainee farmer to real-world business. Trainees learn how to organically grow, harvest, and sell fruits and vegetables. Glenn is a trainee who works at this farm. He enjoys working outside, being with his friends at the farm, and takes pride in growing the crops. He said, “I like it when I get to meet our shareholders and they buy the fruits and vegetables that I grow.” People can support this program by purchasing a share. Each week, from June to November, shareholders can come to the farm and select from the harvest.

Glenn is proud of the pumpkin that he grew.

Farm Manager Scott Breneman (left) with Glenn (right).

Strategic Sales Search The Hershey Company United Way Campaign The M&T Charitable Foundation Say Cheese! Restaurant & Cheese The Joseph T and Helen M Simpson Foundation Mr. Alexander Tribendis The VF Foundation Wert Investing Consulting Group of Wells Fargo Advisors Mr. & Mrs. Ross Witcoski Mr. Merrill A. Yohe, Jr.


“Everyone matters.” Katie Clarke, President, Letort Trust Katie serves on the Goodwill Keystone Area Board and the fundraising committee for the event Goodwill Treasures. WHY DO YOU SUPPORT GOODWILL? I strongly believe in the mission and believe it’s terribly under-recognized. Many people only know Goodwill as a place that collects donations or sells gently used items. People don’t understand how the stores provide the financial support for the training, educating and employment of so many people that face challenges. HOW DO YOU TEACH YOUR CHILDREN THE IMPORTANCE OF DONATING AND HELPING OTHERS? My children are fortunate and they are very aware of that. My husband and I want them to understand the importance of helping others and we hope it becomes second nature

Goodwill supporter Katie Clarke with her husband Allen and sons Grady (left) and Davis (right)

to them. They know that when their clothes no longer fit, they will be delivered to Goodwill. And they understand the Goodwill mission and know that they are helping to provide work opportunities to people facing obstacles. WHAT DO YOU WANT PEOPLE TO KNOW ABOUT GOODWILL? I want people to know that although the term “Goodwill” has almost become a household name (like Kleenex or Coke) for donating gently used items, it is so much more. I hope they will choose to donate their items to Goodwill because they have come to realize that they are providing hope, dignity, purpose and a paycheck to “good” people that must overcome challenges every day.

To support and raise funds for Goodwill, Maria Grill and her mother-in-law, Joanne, became models in the spring fundraiser, the Goodwill Runway Show. The reason for their participation: Maria’s twin boys Zachary and Joshua, who both face the challenge of having a disability. Maria and her husband Stephen raised Zachary and Joshua, now 19. They were born three months premature and weighed just 1.5 pounds each. Maria described, “It was heartbreaking for my husband and me to see our babies in those little glass boxes. But they have grown into young men and are a celebration of life.” Zachary is legally blind and has Asperger’s Syndrome, and his twin brother Joshua has cerebral palsy. She noted, “As parents of children with disabilities, we are always looking for resources to help them grow and enjoy life. You want them to have opportunities.”

The Grills learned about Goodwill’s Summer Youth Employment Program and thought it was a good fit for Zachary. This program gives young adults the chance to learn work and social skills while earning a paycheck. “It was uplifting for us to meet the program manager, Joyce Burkholder. She is wonderful and has a disability herself,” described Maria. Joyce taught Zachary that a person with a disability can have a job and be successful. She expressed, “As a parent, I am so grateful for Goodwill because it taught him communication and accountability. Learning that he could work was life-changing for Zachary.” Stephen said, “We are blessed to have three boys and a close family.” Maria added, “We do our best to support Goodwill. Because of Goodwill, everyone matters.”

Grill Family. From Left to Right: Stephen, Zachary, Matthew, Joanne, Joshua, Maria.


The Goodwill Keystone Area Foundation provides support for innovative services for individuals with disabilities and other barriers to independence, helping them reach their fullest potential as workers and as members of the broader community. The Foundation seeks financial resources for services provided by Goodwill Keystone Area and similar non-profit organizations throughout 22 counties in Pennsylvania.

Named Funds and Grant Making Activity

Raymond E. Evleth Charitable Trust: A $149,000 grant in support of mission services.

The Dr. Claude E. Nichols, Jr. Memorial Endowment: A lasting tribute created by the Nichols family and the Goodwill Board of Directors to provide Goodwill mission services to individuals in the greater Harrisburg area.

Unrestricted Fund Grants to Goodwill Keystone Area

The Gary McElwain Fund: A $4,369 grant for staff participation in the Goodwill Industries International Senior Leadership and the Executive Development Programs. Eric N. Stein Retail Technology Fund: A $11,528 grant in support of the deployment of a new Point of Sales system in 38 Goodwill store locations. Goodwill Keystone Area Family Strengthening Fund: A donor restricted fund to support the development and delivery of services to build greater economic independence for Goodwill employees and their families.

“I am an award winner.”

Lavena took charge of her life. She participated in a Goodwill assessment program so she could gain a better understanding of her abilities, goals, and interests. Lavena noted, “I needed help with direction.” At the same time, she completed her GED. She said, “Somebody gave me a chance and I kept going. People at Goodwill gave me guidance.” After her assessment, she began in a Goodwill paid training program. She immediately showed people that she was a hard worker and overall, she wanted to do a good job. Because of Lavena’s accomplishments and work ethic, she graduated from the training program and was hired as a Goodwill employee. She works for a Goodwill Custodial Crew at

the PA Veterinary Laboratory Building and Pennsylvania Department of Transportation. Her supervisor Russell Negley noted, “We can count on Lavena, and she is always willing to help others.” Her character, personal fortitude and work ethic that she exhibits while living and working with a disability caught the attention of her supervisor and peers. Lavena was recognized for her life and work accomplishments at the Nettie Mann Achievement Awards Dinner held by UniqueSource, formerly known as PIBH. Lavena said, “Because of Goodwill, I’m an award winner. It’s so important to me.”

Lavena celebrates the feeling of independence.

Ticket to Work Program: A $16,000 grant. An outcome includes 88 people with severe disabilities who have become self-sufficient and no longer receive Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) cash benefits. Mission in Retail: A $55,000 grant. In its second year of services, the Mission in Retail Program provided job training to 130 students at 20 stores and donation centers within Goodwill Keystone Area. In this program, we served 30% more people than last year (778 to 1,014); and we increased the number of clients hired in stores from 38 to 65. Employee and Family Strengthening Program (E&FS): A $61,025 grant. The E&FS Program assists employees and their families with support that focuses on optimal health, financial stability, and personal growth and professional development.

Statement of Foundation Financial Position Investments $6,505,249 Beneficial Interest in Perpetual Trust $3,227,675 Other Total Assets Current Liabilities

$172,022

Stores received new point of sales systems supported in part by the Foundation’s Eric N. Stein Retail Technology Fund.

$9,904,946 $69,339

Net Assets Unrestricted $6,315,754 Temp. Restricted

$252,101

Perm. Restricted

$3,267,752

Total Liabilities & Net Assets

$9,904,946

F O U N D AT I O N B O A R D O F D I R E C T O R S Marion C. Alexander, Chair; Thomas E. Wood, Vice Chair; William H. Alexander; Harris T. Booker, Jr.; Rosemary Browne; Lori El Shanti; Timothy P. Hanlon; Barry R. Landis; Ken Norman; Frank Pinto; Kathleen A. Smarilli; Merrill A. Yohe, Jr., Ex-officio; Ron Kratofil, President and CEO


Business Services While we are known for our stores and donation centers, Goodwill also operates several business services that aid in the funding of our mission services and provide more job training environments. Additionally, our business services offer employment for people who have disabilities and barriers to independence. By providing contract work to community partners, commercial businesses, and government, we are able to serve more people in our Pennsylvania communities. CARTRIDGE Goodwill Cartridge Service collects empty laser cartridges to remanufacture. Each cartridge is remanufactured one at a time by trained, experienced technicians and tested for print quality before it leaves our facility. All of our cartridges are 100% guaranteed. Goodwill cartridges are Standardized Test Methods Committee Certified.

Good Careers Start Here.

Through our social enterprise of stores and business services, Goodwill Keystone Area is able to provide entry-level positions to individuals with disabilities and other barriers to employment. However, for many of these individuals, despite their hard work and dedication, the lack of a formal education is a barrier to advancing to a higher paying job and self-sufficiency. Our mission can go beyond simply helping individuals find a job. The long-term goal is to transition people beyond Goodwill into a meaningful career that will allow them to “break out” of the poverty cycle and earn a family-sustaining salary.

Pictured:Wayne Zylkia Riveria, an Helvetica, When launched, the Good employment lorem services manager ipsum dolor Careers Start Here Program for Goodwill Keystone Area will provide individuals with the opportunity to earn their general equivalency diploma (GED), a certificate in a technical field, or a two-year associate’s degree to prepare them for a higher paying, high demand job in the community.

Some of our customers include: State Farm Insurance Dental Health Services Goodman & Co. Linsey Eye Care Mohammed Shakil Pottsville EMS Roy Ashman S.R. Sloan Schuylkill Chamber of Commerce Klinger & Stehr American Surgical Supply CUSTODIAL Goodwill Custodial Service is a convenient and reliable commercial cleaning service for offices and other work facilities. Some of our customers include: Salisbury Behavioral Health Center, Inc. PA Department of Agriculture PA Department of Transportation PA Department of Labor

Goodwill Services, Inc. provides paid employment experiences and job placement opportunities for individuals with several disabilities through participation in the AbilityOne federal contract program. Some of our customers include: DECCO Mechanicsburg Veteran’s Affairs Administration General Services Administration 99th Regional Support Command United States Army LABOR FULFILLMENT AND DIRECT MAIL Goodwill Labor Fulfillment and Direct Mail is a reliable source of employment resources for direct mail and high volume assembling and packaging at your facility. Some of our customers include: Air Products & Chemicals Airlite Plastics, Co. Allen Organ Company Allflex Packaging Products, Inc. American Surgical Supply Amerisource Bergen Armstrong World Industries, Inc. ASGCO Manufacturing, Inc. Ashland Technologies Bethlehem Apparatus Co., Inc. Bosch Rexroth Corporation Crayola LLC Dayton Parts, Inc. Direct Learning Systems East Penn Manufacturing Co., Inc. Fit International Good Shepherd Rehabilitation Network Groff Tractor & Equipment Home Sew, Newark Dressmaker, Inc. Hospital Central Services Coop IBM Corporation Just Born Keystone Industries Klunk & Millan Advertising Kraft General Foods, Lehigh Valley LANTA Bus Company Lehigh Carbon Community College Loew-Cornell, LLC McCann School of Business National Novelty Brush Olson Technologies, Inc. Onetoone Orasure Technologies, Inc. Phoenix Contact PPL Primitives By Kathy

Proglobal, LLC Rodale International School Specialty Schuylkill Chamber of Commerce Second Harvest Food Bank SIMCO Stauffers of Kissel Hill The Lehigh Group Valley Extrusions Victaulic Corporation of America Weaver Associates

SHREDDING Goodwill Shredding Service is certified by the National Association of Information Destruction, a member of the Secure Document Alliance, and HIPAA compliant. We shred documents in our secure facility in Harrisburg, PA. Some of our customers include: Agricultural Veterinary Associates Allstate Insurance Apex Tool Group Beard Miller Company Brenner Family Chrysler Jeep Capital Area Transit Capozzi and Associates, P.C. Dauphin County Bar Association Dentsply International Good Samaritan Health System Hempt Brothers, Inc. Jay H. Lutz & Co., Inc. LB Smith Ford, Inc. Lifetime Brands Lisi Oil Company Lititz Plaining Mill Co. PA Builders Association PADE Auto Auction Pennsylvania Funeral Directors Association PPO&S Reliable Industries Schuylkill Economic Development Corporation Skyline Steel Snyder Electric Starbucks – York Plant Stroehmann Bakeries Vartan Group Warwick Community Ambulance Association Wells Fargo West Shore Chamber of Commerce Wohlsen Construction Company York County Community Foundation York Haven Fabricators


Employers

Supporting Our Mission

10.36

43 STORES AND DONATION CENTERS

“We were able to get a great employee like Brandon.”

Weber Advertising and Marketing in Lancaster is one of the hundreds of companies who have hired a “Goodwill graduate.” This ad agency hired Brandon, who utilized Goodwill’s Mission Services, to help with a variety of projects like developing and checking grocery store circulars. Brandon enjoys his job and being part of this creative crew. Jim Weber, the president of Weber Advertising and Marketing, said, “Because of Goodwill, we were able to get a great employee like Brandon, who brightens up our office and is productive in helping us achieve our goals.”

MILLION LBS. OF CLOTHING REUSED

2.46

MILLION SHOPPERS IN OUR STORES

1.41

MILLION SQUARE FEET OF CUSTODIAL CONTRACTS

1.2

MILLION LBS. OF PAPER AND CARDBOARD RECYCLED

824,177

DONORS OF CLOTHING AND HOUSEHOLD GOODS

393,868

LBS. OF COMPUTERS RECYCLED THROUGH

46,622

ITEMS SOLD ON SHOPGOODWILL.COM

6,027

Tony Roda (left), art director at Weber, works with Brandon.

LASER TONER CARTRIDGES REMANUFACTURED

Financials The Community Investment

Goodwill Returns to the Community

Sale of Donated Goods

Mission Services

$39,292,384

$47,926,380

Mission Services Funding

$8,133,686

Management & General

Business Services for Industry

$7,835,051

Fundraising $311,811

$55,261,121

Total $52,979,492

Community Investment in Programs

Other $1,446,697 Total $56,707,818

Available for Future Growth

$4,741,301

$3,728,326


Employers

Goodwill as a Social Enterprise

Goodwill is featured on Forbes.com in an article entitled The Most Important Social Enterprise in 2013. The article discusses how Goodwill has existed as a social enterprise for more than 100 years. We hold ourselves accountable to our performance, the people we serve, the community, and the planet. Goodwill Keystone Area provides job training, employment placement services, and other community-based programs for people who have disabilities and barriers to independence. In addition to traditional fees and grants from government, we are funded by our network of thrift stores and business services. Additionally,

they serve as training centers and provide opportunities for people to learn job and social skills. We make every attempt to keep items out of landfills and ask the community to donate gently-used items to Goodwill. These donations are sold in our stores and the profit further funds our mission. Donations provide the fuel that drives this social enterprise, as it did over a century ago.

Employees line up inWayne the backroom to Helvetica, take ipsum clothes into lorem dolor the Goodwill Outlet Center in Reading.

A customer smiles as an employee brings out more clothes and housewares.

Abilities in Motion Accountemps Amber’s Food Court Aria Health Aunt Mel’s Cleaning Service Berks Soil & Stone, Inc. Berman Freightliner Cabela’s Camilla Hall Nursing Home CDS, Inc. Central Montgomery MH/MR Center Commonwealth of PA Crossroad Gift & Thrift Crossroads Technology, Inc. Crowne Plaza Hotels & Resorts Dollar Tree, Inc. Fashion Bug Fulton Financial Services Fulton Steamboat Inn Garden Spring Center GCA Services Group Geisinger Medical Center Genuardi’s Giant Food Stores Good ‘N Plenty Restaurant Home Depot Hatboro-Horsham School District Hawkins Home Care, LLC Hertz Hobbie Professional Holy Redeemer Hospital & Medical Center Home Helpers Hyatt House Institute for Disabilities Research and Training Interstate Building Maintenance Corporation John Middleton Co. Kmart Lenape Valley Foundation Liberty Mission Liberty Tax Service Logan’s Roadhouse Lowe’s LuLu Country Club Mad Mex Mazza Vineyards McDonald’s Mifflin County School District Newport School District Norristown Public Library Northtec LLC - Bristol

Employers of the Senior Community Oasis Development and Service Employment Program Learning Center Parma Pizza & Grill Allied Barton Security Services PennDOT Apex Janitorial Services Penn Foundation Bensalem Senior Citizens Center Penndel Mental Health Center Camilla Hall Nursing Home Pennswood Village Central Montgomery MH/MR Center Premier Learning Center FLECS Program Prizer-Painter Stove Works, Inc. Chester Community Charter Quaker Maid Meats, Inc. School, East Campus Quality Inn Chester County Dept. of Reading Truck Body Community Development Redner’s Market Club Demonstration Services RGIS Inventory Specialists Community Youth & Woman Sacred Heart Convent Alliance (CYWA) Sacred Heart Villa Darby Free Library Sam’s Club Delaware County SPCA Sears Douglasville Veterinary Hospital Sesame Place Elmwood Park Zoo Outpost Shenandoah Public Library Foster Grandparents Program – ShopRite Enfield Elementary School Sodexho Dining Services Habitat for Humanity Spring Creek Rehabilitation & Handi-Crafters Health Care Center Home Depot Spring Garden Center Impact Systems, Inc. Spring Hill Suites Main Line Adult Day Care SSC Service Solutions Mattie N. Dixon Community Cupboard Stokesay Castle ProSigns Super Duper Sanatoga Auto Body, Inc. Susquehanna U.S. Deptartment of Veterans Affairs Polling & Research Upper Chichester Library T.J. Maxx Wells Fargo Home Mortgage Taco Bell YMCA Child Care at St. John’s Church Target VA Medical Center Telecommunications on Demands Tri-County Association for the Blind Union County Housing Authority Voice & Vision Walmart WaWa, Inc. Weis Markets Wendy’s Wes Stauffer’s Engines Each year, companies throughout and Equipment our 22 Pennsylvania county service White Deer Run

area hire people who come to Goodwill to learn job skills. Goodwill offers assessment, employment education and personal development that prepare people for a career.


M A I N TA I N I N G TRADITIONAL SERVICES

Achieving Our Mission

3,265

PEOPLE RECEIVED LIFE-CHANGING SERVICES

27% Training 26% Employment 25% Assessment 22% Support Services • • • •

Training – Services that develop skills leading to self-sufficiency Employment – Services that define a career path, secure employment and retain employment Assessment – Services that provide information that is useful in career planning and accessing services Support Services – Services that provide support related to maintaining a job or becoming more self-sufficient

M A I N TA I N I N G INTENSITY OF SERVICES

Mission in Retail

Through our Mission in Retail Program, our Mission Services Team and Retail Team work together to provide people with barriers an opportunity to take a step closer to gaining independence. Goodwill Keystone Area offers job training and other services, like work assessment, at our stores, donation centers and distribution centers. During this year, 1,014 individuals with barriers were served through this program.

Smiles from our employees and trainees at our store in Mechanicsburg, PA.

1,014

PEOPLE RECEIVED PAID TRAINING IN THE DONATED GOODS AND BUSINESS SERVICES PROGRAMS

60% Intensive 30% Basic 10% Light

362

SENIORS WITH BARRIERS TO EMPLOYMENT RECEIVED PAID TRAINING

213

TEENAGERS AND YOUNG ADULTS RECEIVED PAID TRAINING IN THE SUMMER YOUTH EMPLOYMENT PROGRAM

65

PEOPLE WITH DISABILITIES WORKED ON FEDERAL CONTRACTS THROUGH ABILITYONE PROGRAM

• Intensive – Develop a career or service plan, assign a case manager (or equivalent), and provide longer support to individuals • Basic – Provide a distinct and target support in an individual • Light – Provide a one time general service


M A I N TA I N I N G TRADITIONAL SERVICES

Achieving Our Mission

3,265

PEOPLE RECEIVED LIFE-CHANGING SERVICES

27% Training 26% Employment 25% Assessment 22% Support Services • • • •

Training – Services that develop skills leading to self-sufficiency Employment – Services that define a career path, secure employment and retain employment Assessment – Services that provide information that is useful in career planning and accessing services Support Services – Services that provide support related to maintaining a job or becoming more self-sufficient

M A I N TA I N I N G INTENSITY OF SERVICES

Mission in Retail

Through our Mission in Retail Program, our Mission Services Team and Retail Team work together to provide people with barriers an opportunity to take a step closer to gaining independence. Goodwill Keystone Area offers job training and other services, like work assessment, at our stores, donation centers and distribution centers. During this year, 1,014 individuals with barriers were served through this program.

Smiles from our employees and trainees at our store in Mechanicsburg, PA.

1,014

PEOPLE RECEIVED PAID TRAINING IN THE DONATED GOODS AND BUSINESS SERVICES PROGRAMS

60% Intensive 30% Basic 10% Light

362

SENIORS WITH BARRIERS TO EMPLOYMENT RECEIVED PAID TRAINING

213

TEENAGERS AND YOUNG ADULTS RECEIVED PAID TRAINING IN THE SUMMER YOUTH EMPLOYMENT PROGRAM

65

PEOPLE WITH DISABILITIES WORKED ON FEDERAL CONTRACTS THROUGH ABILITYONE PROGRAM

• Intensive – Develop a career or service plan, assign a case manager (or equivalent), and provide longer support to individuals • Basic – Provide a distinct and target support in an individual • Light – Provide a one time general service


Employers

Goodwill as a Social Enterprise

Goodwill is featured on Forbes.com in an article entitled The Most Important Social Enterprise in 2013. The article discusses how Goodwill has existed as a social enterprise for more than 100 years. We hold ourselves accountable to our performance, the people we serve, the community, and the planet. Goodwill Keystone Area provides job training, employment placement services, and other community-based programs for people who have disabilities and barriers to independence. In addition to traditional fees and grants from government, we are funded by our network of thrift stores and business services. Additionally,

they serve as training centers and provide opportunities for people to learn job and social skills. We make every attempt to keep items out of landfills and ask the community to donate gently-used items to Goodwill. These donations are sold in our stores and the profit further funds our mission. Donations provide the fuel that drives this social enterprise, as it did over a century ago.

Employees line up inWayne the backroom to Helvetica, take ipsum clothes into lorem dolor the Goodwill Outlet Center in Reading.

A customer smiles as an employee brings out more clothes and housewares.

Abilities in Motion Accountemps Amber’s Food Court Aria Health Aunt Mel’s Cleaning Service Berks Soil & Stone, Inc. Berman Freightliner Cabela’s Camilla Hall Nursing Home CDS, Inc. Central Montgomery MH/MR Center Commonwealth of PA Crossroad Gift & Thrift Crossroads Technology, Inc. Crowne Plaza Hotels & Resorts Dollar Tree, Inc. Fashion Bug Fulton Financial Services Fulton Steamboat Inn Garden Spring Center GCA Services Group Geisinger Medical Center Genuardi’s Giant Food Stores Good ‘N Plenty Restaurant Home Depot Hatboro-Horsham School District Hawkins Home Care, LLC Hertz Hobbie Professional Holy Redeemer Hospital & Medical Center Home Helpers Hyatt House Institute for Disabilities Research and Training Interstate Building Maintenance Corporation John Middleton Co. Kmart Lenape Valley Foundation Liberty Mission Liberty Tax Service Logan’s Roadhouse Lowe’s LuLu Country Club Mad Mex Mazza Vineyards McDonald’s Mifflin County School District Newport School District Norristown Public Library Northtec LLC - Bristol

Employers of the Senior Community Oasis Development and Service Employment Program Learning Center Parma Pizza & Grill Allied Barton Security Services PennDOT Apex Janitorial Services Penn Foundation Bensalem Senior Citizens Center Penndel Mental Health Center Camilla Hall Nursing Home Pennswood Village Central Montgomery MH/MR Center Premier Learning Center FLECS Program Prizer-Painter Stove Works, Inc. Chester Community Charter Quaker Maid Meats, Inc. School, East Campus Quality Inn Chester County Dept. of Reading Truck Body Community Development Redner’s Market Club Demonstration Services RGIS Inventory Specialists Community Youth & Woman Sacred Heart Convent Alliance (CYWA) Sacred Heart Villa Darby Free Library Sam’s Club Delaware County SPCA Sears Douglasville Veterinary Hospital Sesame Place Elmwood Park Zoo Outpost Shenandoah Public Library Foster Grandparents Program – ShopRite Enfield Elementary School Sodexho Dining Services Habitat for Humanity Spring Creek Rehabilitation & Handi-Crafters Health Care Center Home Depot Spring Garden Center Impact Systems, Inc. Spring Hill Suites Main Line Adult Day Care SSC Service Solutions Mattie N. Dixon Community Cupboard Stokesay Castle ProSigns Super Duper Sanatoga Auto Body, Inc. Susquehanna U.S. Deptartment of Veterans Affairs Polling & Research Upper Chichester Library T.J. Maxx Wells Fargo Home Mortgage Taco Bell YMCA Child Care at St. John’s Church Target VA Medical Center Telecommunications on Demands Tri-County Association for the Blind Union County Housing Authority Voice & Vision Walmart WaWa, Inc. Weis Markets Wendy’s Wes Stauffer’s Engines Each year, companies throughout and Equipment our 22 Pennsylvania county service White Deer Run

area hire people who come to Goodwill to learn job skills. Goodwill offers assessment, employment education and personal development that prepare people for a career.


Employers

Supporting Our Mission

10.36

43 STORES AND DONATION CENTERS

“We were able to get a great employee like Brandon.”

Weber Advertising and Marketing in Lancaster is one of the hundreds of companies who have hired a “Goodwill graduate.” This ad agency hired Brandon, who utilized Goodwill’s Mission Services, to help with a variety of projects like developing and checking grocery store circulars. Brandon enjoys his job and being part of this creative crew. Jim Weber, the president of Weber Advertising and Marketing, said, “Because of Goodwill, we were able to get a great employee like Brandon, who brightens up our office and is productive in helping us achieve our goals.”

MILLION LBS. OF CLOTHING REUSED

2.46

MILLION SHOPPERS IN OUR STORES

1.41

MILLION SQUARE FEET OF CUSTODIAL CONTRACTS

1.2

MILLION LBS. OF PAPER AND CARDBOARD RECYCLED

824,177

DONORS OF CLOTHING AND HOUSEHOLD GOODS

393,868

LBS. OF COMPUTERS RECYCLED THROUGH

46,622

ITEMS SOLD ON SHOPGOODWILL.COM

6,027

Tony Roda (left), art director at Weber, works with Brandon.

LASER TONER CARTRIDGES REMANUFACTURED

Financials The Community Investment

Goodwill Returns to the Community

Sale of Donated Goods

Mission Services

$39,292,384

$47,926,380

Mission Services Funding

$8,133,686

Management & General

Business Services for Industry

$7,835,051

Fundraising $311,811

$55,261,121

Total $52,979,492

Community Investment in Programs

Other $1,446,697 Total $56,707,818

Available for Future Growth

$4,741,301

$3,728,326


Business Services While we are known for our stores and donation centers, Goodwill also operates several business services that aid in the funding of our mission services and provide more job training environments. Additionally, our business services offer employment for people who have disabilities and barriers to independence. By providing contract work to community partners, commercial businesses, and government, we are able to serve more people in our Pennsylvania communities. CARTRIDGE Goodwill Cartridge Service collects empty laser cartridges to remanufacture. Each cartridge is remanufactured one at a time by trained, experienced technicians and tested for print quality before it leaves our facility. All of our cartridges are 100% guaranteed. Goodwill cartridges are Standardized Test Methods Committee Certified.

Good Careers Start Here.

Through our social enterprise of stores and business services, Goodwill Keystone Area is able to provide entry-level positions to individuals with disabilities and other barriers to employment. However, for many of these individuals, despite their hard work and dedication, the lack of a formal education is a barrier to advancing to a higher paying job and self-sufficiency. Our mission can go beyond simply helping individuals find a job. The long-term goal is to transition people beyond Goodwill into a meaningful career that will allow them to “break out” of the poverty cycle and earn a family-sustaining salary.

Pictured:Wayne Zylkia Riveria, an Helvetica, When launched, the Good employment lorem services manager ipsum dolor Careers Start Here Program for Goodwill Keystone Area will provide individuals with the opportunity to earn their general equivalency diploma (GED), a certificate in a technical field, or a two-year associate’s degree to prepare them for a higher paying, high demand job in the community.

Some of our customers include: State Farm Insurance Dental Health Services Goodman & Co. Linsey Eye Care Mohammed Shakil Pottsville EMS Roy Ashman S.R. Sloan Schuylkill Chamber of Commerce Klinger & Stehr American Surgical Supply CUSTODIAL Goodwill Custodial Service is a convenient and reliable commercial cleaning service for offices and other work facilities. Some of our customers include: Salisbury Behavioral Health Center, Inc. PA Department of Agriculture PA Department of Transportation PA Department of Labor

Goodwill Services, Inc. provides paid employment experiences and job placement opportunities for individuals with several disabilities through participation in the AbilityOne federal contract program. Some of our customers include: DECCO Mechanicsburg Veteran’s Affairs Administration General Services Administration 99th Regional Support Command United States Army LABOR FULFILLMENT AND DIRECT MAIL Goodwill Labor Fulfillment and Direct Mail is a reliable source of employment resources for direct mail and high volume assembling and packaging at your facility. Some of our customers include: Air Products & Chemicals Airlite Plastics, Co. Allen Organ Company Allflex Packaging Products, Inc. American Surgical Supply Amerisource Bergen Armstrong World Industries, Inc. ASGCO Manufacturing, Inc. Ashland Technologies Bethlehem Apparatus Co., Inc. Bosch Rexroth Corporation Crayola LLC Dayton Parts, Inc. Direct Learning Systems East Penn Manufacturing Co., Inc. Fit International Good Shepherd Rehabilitation Network Groff Tractor & Equipment Home Sew, Newark Dressmaker, Inc. Hospital Central Services Coop IBM Corporation Just Born Keystone Industries Klunk & Millan Advertising Kraft General Foods, Lehigh Valley LANTA Bus Company Lehigh Carbon Community College Loew-Cornell, LLC McCann School of Business National Novelty Brush Olson Technologies, Inc. Onetoone Orasure Technologies, Inc. Phoenix Contact PPL Primitives By Kathy

Proglobal, LLC Rodale International School Specialty Schuylkill Chamber of Commerce Second Harvest Food Bank SIMCO Stauffers of Kissel Hill The Lehigh Group Valley Extrusions Victaulic Corporation of America Weaver Associates

SHREDDING Goodwill Shredding Service is certified by the National Association of Information Destruction, a member of the Secure Document Alliance, and HIPAA compliant. We shred documents in our secure facility in Harrisburg, PA. Some of our customers include: Agricultural Veterinary Associates Allstate Insurance Apex Tool Group Beard Miller Company Brenner Family Chrysler Jeep Capital Area Transit Capozzi and Associates, P.C. Dauphin County Bar Association Dentsply International Good Samaritan Health System Hempt Brothers, Inc. Jay H. Lutz & Co., Inc. LB Smith Ford, Inc. Lifetime Brands Lisi Oil Company Lititz Plaining Mill Co. PA Builders Association PADE Auto Auction Pennsylvania Funeral Directors Association PPO&S Reliable Industries Schuylkill Economic Development Corporation Skyline Steel Snyder Electric Starbucks – York Plant Stroehmann Bakeries Vartan Group Warwick Community Ambulance Association Wells Fargo West Shore Chamber of Commerce Wohlsen Construction Company York County Community Foundation York Haven Fabricators


The Goodwill Keystone Area Foundation provides support for innovative services for individuals with disabilities and other barriers to independence, helping them reach their fullest potential as workers and as members of the broader community. The Foundation seeks financial resources for services provided by Goodwill Keystone Area and similar non-profit organizations throughout 22 counties in Pennsylvania.

Named Funds and Grant Making Activity

Raymond E. Evleth Charitable Trust: A $149,000 grant in support of mission services.

The Dr. Claude E. Nichols, Jr. Memorial Endowment: A lasting tribute created by the Nichols family and the Goodwill Board of Directors to provide Goodwill mission services to individuals in the greater Harrisburg area.

Unrestricted Fund Grants to Goodwill Keystone Area

The Gary McElwain Fund: A $4,369 grant for staff participation in the Goodwill Industries International Senior Leadership and the Executive Development Programs. Eric N. Stein Retail Technology Fund: A $11,528 grant in support of the deployment of a new Point of Sales system in 38 Goodwill store locations. Goodwill Keystone Area Family Strengthening Fund: A donor restricted fund to support the development and delivery of services to build greater economic independence for Goodwill employees and their families.

“I am an award winner.”

Lavena took charge of her life. She participated in a Goodwill assessment program so she could gain a better understanding of her abilities, goals, and interests. Lavena noted, “I needed help with direction.” At the same time, she completed her GED. She said, “Somebody gave me a chance and I kept going. People at Goodwill gave me guidance.” After her assessment, she began in a Goodwill paid training program. She immediately showed people that she was a hard worker and overall, she wanted to do a good job. Because of Lavena’s accomplishments and work ethic, she graduated from the training program and was hired as a Goodwill employee. She works for a Goodwill Custodial Crew at

the PA Veterinary Laboratory Building and Pennsylvania Department of Transportation. Her supervisor Russell Negley noted, “We can count on Lavena, and she is always willing to help others.” Her character, personal fortitude and work ethic that she exhibits while living and working with a disability caught the attention of her supervisor and peers. Lavena was recognized for her life and work accomplishments at the Nettie Mann Achievement Awards Dinner held by UniqueSource, formerly known as PIBH. Lavena said, “Because of Goodwill, I’m an award winner. It’s so important to me.”

Lavena celebrates the feeling of independence.

Ticket to Work Program: A $16,000 grant. An outcome includes 88 people with severe disabilities who have become self-sufficient and no longer receive Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) cash benefits. Mission in Retail: A $55,000 grant. In its second year of services, the Mission in Retail Program provided job training to 130 students at 20 stores and donation centers within Goodwill Keystone Area. In this program, we served 30% more people than last year (778 to 1,014); and we increased the number of clients hired in stores from 38 to 65. Employee and Family Strengthening Program (E&FS): A $61,025 grant. The E&FS Program assists employees and their families with support that focuses on optimal health, financial stability, and personal growth and professional development.

Statement of Foundation Financial Position Investments $6,505,249 Beneficial Interest in Perpetual Trust $3,227,675 Other Total Assets Current Liabilities

$172,022

Stores received new point of sales systems supported in part by the Foundation’s Eric N. Stein Retail Technology Fund.

$9,904,946 $69,339

Net Assets Unrestricted $6,315,754 Temp. Restricted

$252,101

Perm. Restricted

$3,267,752

Total Liabilities & Net Assets

$9,904,946

F O U N D AT I O N B O A R D O F D I R E C T O R S Marion C. Alexander, Chair; Thomas E. Wood, Vice Chair; William H. Alexander; Harris T. Booker, Jr.; Rosemary Browne; Lori El Shanti; Timothy P. Hanlon; Barry R. Landis; Ken Norman; Frank Pinto; Kathleen A. Smarilli; Merrill A. Yohe, Jr., Ex-officio; Ron Kratofil, President and CEO


“Everyone matters.” Katie Clarke, President, Letort Trust Katie serves on the Goodwill Keystone Area Board and the fundraising committee for the event Goodwill Treasures. WHY DO YOU SUPPORT GOODWILL? I strongly believe in the mission and believe it’s terribly under-recognized. Many people only know Goodwill as a place that collects donations or sells gently used items. People don’t understand how the stores provide the financial support for the training, educating and employment of so many people that face challenges. HOW DO YOU TEACH YOUR CHILDREN THE IMPORTANCE OF DONATING AND HELPING OTHERS? My children are fortunate and they are very aware of that. My husband and I want them to understand the importance of helping others and we hope it becomes second nature

Goodwill supporter Katie Clarke with her husband Allen and sons Grady (left) and Davis (right)

to them. They know that when their clothes no longer fit, they will be delivered to Goodwill. And they understand the Goodwill mission and know that they are helping to provide work opportunities to people facing obstacles. WHAT DO YOU WANT PEOPLE TO KNOW ABOUT GOODWILL? I want people to know that although the term “Goodwill” has almost become a household name (like Kleenex or Coke) for donating gently used items, it is so much more. I hope they will choose to donate their items to Goodwill because they have come to realize that they are providing hope, dignity, purpose and a paycheck to “good” people that must overcome challenges every day.

To support and raise funds for Goodwill, Maria Grill and her mother-in-law, Joanne, became models in the spring fundraiser, the Goodwill Runway Show. The reason for their participation: Maria’s twin boys Zachary and Joshua, who both face the challenge of having a disability. Maria and her husband Stephen raised Zachary and Joshua, now 19. They were born three months premature and weighed just 1.5 pounds each. Maria described, “It was heartbreaking for my husband and me to see our babies in those little glass boxes. But they have grown into young men and are a celebration of life.” Zachary is legally blind and has Asperger’s Syndrome, and his twin brother Joshua has cerebral palsy. She noted, “As parents of children with disabilities, we are always looking for resources to help them grow and enjoy life. You want them to have opportunities.”

The Grills learned about Goodwill’s Summer Youth Employment Program and thought it was a good fit for Zachary. This program gives young adults the chance to learn work and social skills while earning a paycheck. “It was uplifting for us to meet the program manager, Joyce Burkholder. She is wonderful and has a disability herself,” described Maria. Joyce taught Zachary that a person with a disability can have a job and be successful. She expressed, “As a parent, I am so grateful for Goodwill because it taught him communication and accountability. Learning that he could work was life-changing for Zachary.” Stephen said, “We are blessed to have three boys and a close family.” Maria added, “We do our best to support Goodwill. Because of Goodwill, everyone matters.”

Grill Family. From Left to Right: Stephen, Zachary, Matthew, Joanne, Joshua, Maria.


Gifts and Pledges - Thank you!

Of $100 or more to Goodwill Keystone Area Mr. Daniel Cooper Mr. Gregory Cunningham Ms. Angelia R. Davis Mr. & Mrs. Wayne L. Dietrich Diversified Design Mr. Jason Elliott Ms. Julia Genery Mr. Zachary Geyer Ms. Jodie Glossick Good Eatz Green Cafe Ms. Maria Grill Mr. Stewart Gross Ms. Virginia Haase $5,000+ Ms. Margaret Hahn The Century Fund $500 - $999 Ms. Patricia Harmer Estate of Joe Gandy Mr. Robert P. Blickley Hempt Bros., Inc. James T. Hambay Foundation Blizzard’s Plumbing and Heating Justin Bortz Jewelers, LLC Fulton Bank Brown Schultz Sheridan & Fritz (BSSF) Lancaster Toyota Mazda Scion Goodwill Keystone Area Foundation Mr. Anthony Byrne Mr. & Mrs. Barry Landis Highmark Blue Shield Carpenter Technology Corporation Ms. Rosanna Lindquist Jeffrey J. and Mary E. Burdge Cat Country 96FM & WLEV 100.7 FM Mr. Richard Long Charitable Trust Mr. Richard W. Conley Ms. Dorothy Lyet LB Smith Estate Foundation, Inc. Mr. Daniel George Mr. Kevin Maitre LeTort Management & Trust Co GIANT Food Stores Mr. James Malin The Donald B. and Dorothy L. Stabler Mr. & Mrs. Robert Goodling Ms. Bonnie McCarty Foundation Graphtech Mr. Stan McCarty Tents & Events Mr. Timothy P. Hanlon Ms. Laura Mealia United Way of the Capital Region Mr. & Mrs. Jacob E. Hershey Mr. Blair Menefee W.S. Miller and Sons, Inc. Ms. Elida Hurtado Mi Casa Su Casa Cafe Isaac’s Restaurant and Deli Mr. Christopher Milanek $1,000 - $4,999 Lehigh Valley Signs & Service, Inc. Ms. Sue Miller Mr. & Mrs. William H. Alexander M&T Bank Dr. George R. Moffitt, Jr. Paul & Rose Anderson Mr. & Mrs. Karl V. Matter Ms. Margaret M. Morris Bell Tower Salon Ms. Colleen McAuliffe Ms. Kara Mowbray Charles Furriers Nauman Companies Ms. Corey Nelson Allen & Katie Clarke Mr. James Perano Mr. Anthony Nofi Facilities Planners + Architects Inc. Ms. Jane Pinkerton Mr. & Mrs. Ronald E. Poorman George M Leader Family Corp. Ms. Susan Soderberg Ms. Jennifer Radick Ms. Miriam Guest Mr. & Mrs. Gregory Sutliff Ms. Linda A. Rhoads H.B. Alexander Foundation, Inc Mr. Randolph Trach Mr. Charles Ruhl, CPA HealthAmerica Pennsylvania Inc Mr. David Trexler Mr. Scott Shenk Mrs. Louise Hepschmidt United Way of Lancaster Co. Ms. Brenda Shingle Home Sew Inc. Utility Rates Analysts Ms. Sharon L. Schwab Janney Montgomery Scott LLC Ms. Stephanie Visi Mr. Craig Schwartz Mrs. Brenda Kauffman Viva Bistro & Tapas Lounge Mr. Travis Smith Mr. & Mrs. Ronald A. Kratofil Mr. Chuck Wingate St. Anne’s Episcopal Church Mary Sachs Trust Mr. Thomas E. Wood, Esq. Mr. Joseph Stanley Mr. James M. Lowe Ms. Manon B. Yeager The Clutter Crew Mr. Shawn McCoy The Hall Foundation Dennis & Marian McGee $250 - $499 The Macaron Shop Mr. & Mrs. John McHenry Aladdin Mediterranean Restaurant Sweet Street Desserts McInroy-Sheffer People Trust Fund Mr. Theo Bell Ms. Lisa Thompson McNees Wallace & Nurick LLC Benchwarmers Coffee Mrs. Tracy A. Thompson Members 1st Federal Credit Union Bethlehem Orthodontics, P.C. Mr. Abdul Washington Mutual of America Life Insurance Co Mr. Todd Bozes Mrs. Yelena Weaver Chris Olinger Mr. George R. Bricker Ms. Lori Zelesko Mr. and Mrs. Frank A Pinto, Mr. Craig Brown The Peter Allen House Ms. Barbara Bruffey $100 - $249 Paul A. Troutman Foundation Ms. Tanya Burnhauser Ms. Amanda Acuna Pennsylvania Automotive Ms. Patricia Burns Ms. Cari Adee Association Foundation Mr. & Mrs. Matthew Butler Adelphi Realty Co. Mr. Jeffrey A. Savard Central Penn Drywall, INC. Mr. & Mrs. John M. Aichele StoudtAdvisors2 Your gift, small or large, is vitally important to our mission of assisting individuals in achieving independence and employability. In addition to this list, there are many who have contributed under $100 to our organization and hundreds of thousands of used goods donors who support Goodwill. All of the community’s donations make a difference and change lives.

“I have great friends and a great job.”

Goodwill at Homefields Farm, a Community Supported Agriculture (CSA) program, produces more than 45 different fruits and vegetables while supporting people with disabilities.

Homefields, a non-profit organization, is the owner of a 23-acre farm in Lancaster County. Homefields is dedicated to creating new life options for people with disabilities, and the volunteer board raises funds to support both the vocational and residential programs on the farm property. In 2000, Goodwill joined Homefields in providing horticultural job opportunities for people with disabilities.

This farm links the trainee farmer to real-world business. Trainees learn how to organically grow, harvest, and sell fruits and vegetables. Glenn is a trainee who works at this farm. He enjoys working outside, being with his friends at the farm, and takes pride in growing the crops. He said, “I like it when I get to meet our shareholders and they buy the fruits and vegetables that I grow.” People can support this program by purchasing a share. Each week, from June to November, shareholders can come to the farm and select from the harvest.

Glenn is proud of the pumpkin that he grew.

Farm Manager Scott Breneman (left) with Glenn (right).

Strategic Sales Search The Hershey Company United Way Campaign The M&T Charitable Foundation Say Cheese! Restaurant & Cheese The Joseph T and Helen M Simpson Foundation Mr. Alexander Tribendis The VF Foundation Wert Investing Consulting Group of Wells Fargo Advisors Mr. & Mrs. Ross Witcoski Mr. Merrill A. Yohe, Jr.


International

Gifts and Pledges Ms. Cheryl Anderson Mrs. Harry Armitage Mr. Andrew Arrington Ms. Julie Askins Ms. Barbara J. Baughman Mr. Thomas A. Beckley Mrs. Louise A. Bell Ms. Margaret Bellis Mr. Stephen Bender Ms. Clare K. Benz Mr. & Mrs. Franklin D. Beskid BL Companies, Inc. Ms. Jolene Bolinger Ms. Georgine Born Boscov’s Department Store, Inc. Ms. Suzanne Bourassa Ms. S. Elizabeth Boyle Ms. Janelle Brewer Mr. Melvin J. Brownold Ms. Kristy Carduff Ms. Patty Care Ms. Lucia Carlino Mr. Tim Carroll Ms. Vicki Cloos Ms. June Clougher Crowne Plaza Hotel Reading Computer Aid, Inc. Ms. Kathleen Conrad Costan’s Cleaning Mr. Armand Cruz Mr. Gregory Cunningham Mr. Darrell Dewar Mr. Michael A. Dillon Mr. John Downey Mr. Kenly Edmond Ms. Rebecca Ellwood Ms. Bonnie Eshelman/ReMax of Reading Mr. Bryan Evans Ms. Megan Fioretta Firehouse Subs Mrs. Leslie L. Fleig Flyway Excavating, Inc. Ms. Sharon D. Friese Mr. & Mrs. James Fulmer Galen Hall Restaurant and Golf Club Mr. & Mrs. Mike Garipoli Ms. Cheryl Garr Mr. Douglas L. Gibboney Mr. Craig Gibson Gipprich Jewelers Inc. Mr. Daniel Gonzalez Mr. & Mrs. Charles W. Goonrey Ms. Nancy Gordon Mr. Matthew Graham Groff Wood Products Ms. Peggy A. Grove Mr. David Groves Mr. Steven Gutzwiller Ms. Sugar E. Hackedorn Harrisburg Dairies, Inc. Mr. Don Haubert, Jr. Ms. Maxine Haynes Herr Foods, Inc.

Ms. Kathryn Hertzog Hilton Harrisburg and Towers Ms. Tonya Hollinger Holy Trinity Greek Orthodox Cathedral Mr. & Mrs. Chad Hotsko Mr. Ryan Huth Inn at Reading Karns Prime and Fancy Foods Ms. Annette Kaiser Mr. Frank Kasprowicz, Jr. Ms. Deborah Kearse Rev. Francis E. Kelly Mr. Michael Kerrigone Keystone Human Services Ms. Leanne Klein Ms. Annette Koll Mr. Charles Kopp Ms. Cheryl Kulp Mr. Kevin Lacey Land Displays Mr. Gregory Landis Mr. & Mrs. G. Michael Leader Ms. Michele Lefever Ms. Lorena F. Lemons Ms. Paulette Lewandowski Mr. Erick Lichty Line Systems, Inc. Ms. Patricia Mack Ms. Gamaira Maldonado Mr. Orlando Maldonado Mr. Dennis J. McGee Mr. Michael Meglathery Mr. Greg Melcher Ms. Gwen Merrell Mr. Philip Metzler Michael A Serluco Foundation Ms. Terry Michels Mr. Todd A. Milano Mr. & Mrs. Bill Mills Regan Mitchell Mr. Philip Moore Mr. Bruce Morris Mr. Richard E. Moser Mr. & Mrs. Sherill T. Moyer Ms. Heidi Mull Mr. & Mrs. Drew E. Myers, Jr. Mr. & Mrs. Irvin S. Naylor Mr. Russell Negley Mr. & Mrs. Albert A. Neilson Mr. Sam Nelson Ms. Dianne I. Nichols, Esq. Mr. Theodore M. Niemczyk, Jr. Mr. Ken Norman Dr. Pentti J. Nupponen Ms. Janet Oberholtzer Mr. & Mrs. H. David Padden Ms. Carol Pinkasavage Mr. & Mrs. Donald J. Plunkett Ms. Lynn Pyott Mr. & Mrs. William Quain Mr. Darrell Quance Reading Coffee Roasters Reading Metro Taxicab, Inc. Ms. Joyce Reynolds

Dr. Winston A Richards, Ph.D. Ms. Corina Richardson Mr. Rocco Rinaldi Ms. Deborah Rivera Ms. Christine Roggenbaum Ms. Jennifer K. Ross Rossello Solutions Ms. Pauline Rubendall Santander Arena Mr. & Mrs. Louis Santangelo Mr. Kevin Sassaman Ms. Darlene J. Scheib Mr. & Mrs. Carl W. Schleicher Mrs. Jennifer Schley Ms. Nancy Schreefer Ms. Sharon L. Schwab Ms. Jennifer Silbert Mr. & Mrs. Dean Simpson Ms. Ruth E. Smith Ms. Stacy Snyder Sorrelli Ms. Linda Speldos Mr. & Mrs. Reed S. Spiegel Ms. Vergie G. Spiker Mr. & Mrs. Laddie Springer St. Mary’s Catholic Club Ms. Kaitlyn Stamm Steve Moyer Subaru Mr. & Mrs. James Stoneback Mr. Lonnie Straw Ms. Adrianne Streiff Mr. & Mrs. William Suhring Sun Federal Credit Union Mr. & Mrs. Paul B. Supan, III The Juniata Valley Bank The Seven Trees Ms. Rebeca Torres Ms. Elaine Trinkl Ms. Angela S. Troutman Ms. Barbara Tucker United Concordia Utz Quality Foods, Inc. Ms. Emily Walker Ms. Maureen E. Walker Mr. Abdul Washington Mr. Matthew Watkins Mr. Robert A. Wert Ms. Linda Willis Mr. Chuck Wingate Wyomissing Optometric Ms. Patricia Zimmerman Goodwill makes every effort to ensure the accuracy of this list. We apologize if your name has been listed incorrectly or unintentionally omitted. If you have concerns regarding this list, call us at 1.800.432.4483 x.2017. A copy of the official registration and financial information for Goodwill Keystone Area may be obtained from the PA Department of State by calling toll free within Pennsylvania at 1.800.732.0999. Registration does not imply endorsement.

Goodwill Keystone Area is a member of Goodwill Industries International (GII), a network of 165 independent, communitybased organizations in the United States, Canada, and 13 other countries.

Goodwill Keystone Area Goodwill Keystone Area serves 22 counties in Pennsylvania.

Mission

To support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

Vision

A community where the talents and value of all people are celebrated.

Philosophy

Goodwill believes that work is, and will continue to be, a fundamental building block of community. Employment provides economic independence, as well as the secondary gains of preventing and minimizing other social problems. It empowers each person to develop a broader role within the community.

Cheryl is learning job skills in the Mission in Retail Program (see page 9).

Programs And Services MISSION SERVICES Goodwill provides education and career services, job placement opportunities, post-employment support and personal development to individuals with disabilities and other barriers to independence. Individuals can achieve greater levels of self-sufficiency and economic success through Goodwill’s Mission Services. Goodwill programs strengthen communities and families and promote self-sufficiency and dignity for those we serve.

A map of our 22 PA county territory that is displayed in our lobbies.

D O N AT E D G O O D S A N D R E TA I L Goodwill utilizes its retail and donation centers to provide on-the-job training and employment to people with disabilities, people with disadvantages and others having barriers to finding employment. Revenue from the sale of donated goods goes directly toward supporting and growing critical community-based services and other employment-related supports.

BUSINESS SERVICES Goodwill creates paid employment experiences and job training opportunities for people with disabilities and other barriers to independence by providing contract work for commercial businesses, state and local government, and other community partners. These business service opportunities provide a variety of work experience and training environments in Goodwill facilities and in the community.


Each graphic presentation of “Because of Goodwill” throughout this report represents the handwriting of a different individual whose life has been transformed for the better through their relationship with Goodwill.

Behind the Scenes

To our community:

President & CEO Ron Kratofil (left) stands with Board Chair Anthony Byrne in the distribution center in Reading, PA.

Because of Goodwill, our neighbors who have disabilities or other barriers to independence have a place to: • Discover their strengths • Develop their vocational and personal skills • Find employment that allows them to experience the dignity of a paycheck and the power of work

Founder’s vision of providing a “hand-up rather than a hand-out.” As you look through this annual report, I hope you agree with us that our neighbors with disabilities and other barriers to independence are experiencing life-changing opportunities in our community.

Founded by Methodist Minister Edgar J. Helms in 1902, Goodwill is an evolving and thriving not-for-profit and social enterprise. Helms rejected the idea of giving “things” to those in need because it was a process that lacked basic human dignity. Rather than giving away material things, Helms was inspired to use donated goods to fuel a social enterprise that created “opportunities” for individuals to discover their abilities and experience the dignity and power of work. Goodwill continues to deliver on the

Ron Kratofil, President & CEO Anthony Byrne, Chair

BOARD OF DIRECTORS Anthony Byrne, Chair; Harris Booker, Vice Chair; Brenda Kauffman, Vice Chair; Dennis J. McGee, Jr., Immediate Past Chair; Robert P. Blickley; Katie E. Clarke; Richard W. Conley; Timothy P. Hanlon; James Lowe; Theodore M. Niemczyk, Jr.; James Perano; Jane Pinkerton; Craig Schwartz; Chuck Wingate; Ron Kratofil, President & CEO


Our mission is to support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and as members of the broader community.

Primary Service Locations

Stores & Donation Centers

1150 Goodwill Drive Harrisburg, PA 17101 General: 717.232.1831 Toll Free: 800.432.GIVE Business Services: 717.525.6202

Berks County Morgantown 610.286.6676

Dauphin County Elizabethville 717.896.8826

Lehigh County Lehigh Street, Allentown 610.904.6135

Muhlenberg 610.921.8221

1048 N. Plum Street Lancaster, PA 17601 717.394.0647

Robesonia 610.693.6014

Cameron Street Harrisburg 717.232.5876

Tilghman Street, Allentown 610.391.9760

Allentown Blvd. Harrisburg 717.652.5030

Fogelsville 610.398.2042

300 Welsh Road Building 4, Suite 155 Horsham, PA 19044 215.653.7095 3001 St. Lawrence Avenue Reading, PA 19606 610.777.7875 Cressona Mall 1544 Route 61 Highway South Suite #6133 Pottsville, PA 17901 570.385.6892 Letterkenny Army Depot Building 4, Wisconsin Avenue Chambersburg, PA 17201 717.261.1337 182 Engle Road Elizabethville, PA 17023 717.896.8826 1901 Lehigh Street Allentown, PA 18103 610.904.6070 Clubhouse of Lehigh County 1437 W. Gordon Street Allentown, PA 18102 610.433.9910

yourgoodwill.org

St. Lawrence 484.525.4075 Shillington 610.777.5250 Bucks County Bensalem 215.638.1540 Langhorne 267.364.6038 Warminster 215.441.9185 Donation Centers Only Berwyn 610.644.2533 East Lincoln Hwy. Langhorne 267.364.6091 Chester County Exton 610.594.6949 Frazer 610.647.2740 Phoenixville 610.917.0095 Thorndale 610.384.3206 Cumberland County Lemoyne 717.737.6134 Mechanicsburg 717.635.2881

Franklin County Chambersburg 717.267.0488 Lancaster County East Earl 717.445.6016 Elizabethtown 717.367.8830 Ephrata 717.733.7928 Willow Street 717.464.1858 Lincoln Highway East Lancaster 717.509.4015 Royersford Road Lancaster 717.396.6756 Donation Centers Only Oregon Pike, Lancaster Lititz 717.394.0647 Lebanon County Lebanon 717.272.7557

Mifflin County Burnham 717.248.3174 Montgomery County Montgomeryville Coming Soon Royersford 610.948.4067 Northampton County Bethlehem 610.866.1778 Perry County Newport 717.567.3020 Schuylkill County Cressona Coming Soon Snyder County Shamokin Dam 570.743.0041 York County Hanover 717.637.0397 Shrewsbury 717.227.4775 York 717.846.5780

Palmyra 717.838.2137 Donation Center Only Hershey 717.232.1831

This report was printed on recycled paper.


2013 Goodwill Keystone Area Annual Report