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2011 annual report


i will

Independence and Dignity Through Work


mission statement


Mission Statement To provide exemplary job training and related services to help individuals with disabilities and other barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

RAISING THE ROOF Goodwill staff and program participants celebrate the completion of the “Raising the Roof and More!” campaign and of the project. The renovations, Goodwill’s first since its Roxbury headquarters was built in 1986, included a new roof and new heating and ventilation systems. Now, that’s something to cheer about!



A Message to our Friends from the President and CEO Dear Friends of Goodwill: What will you do this year? Will you hire someone who has completed a training program? Will you donate to Goodwill? Will you mentor a teenager? This past year, we launched the I will. Goodwill. campaign. It encourages people to get involved, to donate, and to help others. It acknowledges that people have the power to make things happen and encourages personal action – I will work, I will aspire, I will donate, I will hire. In this Annual Report, you will see the results of people taking personal action. Individuals like Jerrica Pompilus, a single mother who was on welfare and came to Goodwill’s Boston Career Link to get the training she needed to become a certified nurses’ assistant at Massachusetts General Hospital. And Pierre Jovin, who was unemployed and went through one of Goodwill’s training programs and is now working at Pine Street Inn. And the young people in GoodGuides and BNY Mellon After-School Academy for Girls who are improving their lives. This year, our supporters helped Goodwill complete its first major renovation since we opened our Roxbury headquarters in 1986. With this Annual Report, we officially bring our successful Raising the Roof and More! campaign to a close. As a result of the renovations, participants, employees, customers, visitors, and staff will be dry and warm in winter, cool in summer, and safe all year. Further, Goodwill will significantly reduce its environmental footprint. Goodwill’s many successes in 2011 were possible because of the contributions made by Goodwill’s family of board members, friends, supporters and staff – individuals who took I will to heart. It is because of this community of people who get involved, who care deeply about our mission and those we serve, that we have been able to accomplish so much. Thank you to everyone who made our successes possible and helped those we serve achieve independence and dignity through work! Sincerely,

Joanne K. Hilferty President and CEO Morgan Memorial Goodwill Industries

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job training & career services


I will work. Just three words, but they are very powerful: I will work. That is what brings people to Goodwill every day. The will and desire to work. To help individuals achieve independence and dignity through work. That is Goodwill’s mission. In a year when the economy continued to create more challenges than opportunities, Goodwill served almost 9,000 individuals from eastern and central Massachusetts in its job training programs and career services. A total of 880 individuals with disabilities and other barriers – most considered to be among those hardest to employ – received community supports, job skills and job readiness training, job placement, and post-placement services. Goodwill also provided work experience and paychecks for trainees in four social enterprises: retail; housekeeping and maintenance; food service; and light assembly. Through the AbilityOne program, Goodwill delivered housekeeping and building maintenance services to 2.5 million square feet of government office buildings with at least 75 percent of the labor hours provided by individuals with disabilities. Boston Career Link, the one-stop career center Goodwill operates, assisted 8,003 individuals with career services and referrals to training programs. The services included career counseling, workshops, job postings, online job search and job application training, computer access, and more. In addition, 36 employers participated in four job fairs, and 89 employers conducted on-site recruitment sessions. What do those numbers add up to? I will work.

PG. 2

Gerry Petelis Gerry Petelis exemplifies the Goodwill mission. A long-term participant with developmental disabilities, Gerry worked for many years in OutSource Resource at the Salem Job Training Facility doing packaging and assembly. Now Gerry works at ERC Wiping Products in Lynn, his first outside job. He is more independent and self sufficient and is able to walk to work. “I like working there,” Gerry says. “The people are friendly.”

Henry Lam

Jerrica Pompilus

Henry Lam is a rising star in AbilityOne, a federal initiative to help people who have disabilities find employment working for nonprofit organizations, including Goodwill, that provide services to the US government. Henry enrolled in Goodwill’s on-site housekeeping training program and was quickly identified as someone with enormous potential. The Randolph resident, whose parents fled Vietnam when he was an infant, now supervises 15 people in housekeeping at a South Boston federal building. “It’s a whole different ballpark being a supervisor,” says Henry. “It’s a step up from what I did before. I like being part of the team.”

Jerrica Pompilus of Dorchester knew what she wanted and Boston Career Link helped her achieve it. A single mother, she was unemployed and on welfare when she came to Boston Career Link. She had a goal in sight: become a certified nurses’ assistant. Boston Career Link got her into the right training program and three months later she was on her way. Now at Massachusetts General Hospital, Jerrica has also enrolled in college and is working toward a degree in psychology. “I got the attention I needed at Boston Career Link,” says Jerrica. “I walked through the door and someone was there to help.”

I will work. pG. 3

I will work.

job training & career services PG. 4

Pierre Jovin Pierre Jovin is a fighter. Despite being unemployed since 2009, he never gave up hope and never stopped looking for work. Pierre, who moved to the United States from Haiti when he was 16 years old, had worked in finance for many years. At Goodwill, he enrolled in the Human Services Employment Ladder Program (HELP) where he found his true calling, working in human services. Jovin is now a full-time employee at Pine Street Inn. “It was scary in the beginning, being unemployed,” he says. “But I found the help I needed at Goodwill. It was perfect for me.”

Savara Willis Savara Willis was very motivated when she came to Goodwill. A single mother with six children, Savara had been unemployed for three years and was determined to get off welfare. The Dorchester resident enrolled in First Step, Goodwill’s job readiness program and then completed the food preparation training program at Goodwill. Using her newly acquired skills, including important interview techniques, Savara landed a fulltime position at Dave and Busters in Braintree, and she has already been promoted. “Things have worked out well for me,” Savara says. “I feel blessed I found something I like to do.” Savara is also in Goodwill’s Beyond Jobs program, which helps single mothers with issues such as financial literacy and career planning.


by the Numbers

Job Training and Career Services Total served...........................................8,883 Business partners....................................135 OutSource Resource customers................36 Youth Services Total served...........................................1,355 Mentoring and after school......................248 Fresh Air campers....................................442 Goodwill Employees................................................311 Facilities......................................................12 Cash gifts............................................13,747 Massachusetts communities served........265 The Goodwill Stores / Donated Goods Pounds of donated goods...............22 million Individual donations..........................550,000 Goodwill donation centers..........................38

job training & career services

Businesses contributing goods..................81 Goodwill customer transactions........785,000 Community Outreach Holiday toys distributed............................600 Thanksgiving meals served...................1,300

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youth programs


I will aspire. Goodwill’s youth programs help young people achieve in school, give back to their communities, develop as individuals and leaders, explore college and career options, and transition from high school to higher education or the workplace. Goodwill helps young people from underserved communities achieve their dreams. GoodGuides, Goodwill’s youth mentoring program, enrolled 125 young people and matched them with committed, caring adults. GoodGuides focuses on career exploration, skills development, and academic support. Now in its 15th year, the BNY Mellon After-School Academy for Girls provides 100 girls in grades 4-12 with a structured program that offers academic, leadership, and college/career planning opportunities for girls. Goodwill engaged Lynn and Salem students with special needs in programs that provide assistance transitioning to work. Goodwill also assisted high school students at risk of not passing the required standardized tests by connecting them with tutoring, career counseling, and employment services. Further, the Fresh Air Camp in South Athol, Massachusetts, enrolled 442 campers. The residential camp provided academic enrichment, leadership development, and recreation programs.

youth programs PG. 6

Tamesis signed up for GoodGuides, Goodwill’s youth mentoring program, to help overcome her shyness. It’s working. The 17-year-old Roxbury resident, who moved to the US three years ago from Puerto Rico, is more outgoing and definitely willing to assert herself. “I used to sit in a corner when I would walk into a room,” says Tamesis. “But GoodGuides has helped me be more confident. I speak now more than I ever expected.” An athlete who likes to play volleyball, basketball, and softball, Tamesis aspires to be a dentist who specializes in working with children.

I will aspire.

Tamesis Rodriquez

At GoodGuides, youth take field trips, like this one to New England Baptist Hospital, to learn about potential careers.

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the goodwill stores


I will donate. I will shop. I will help. Shoppers and donors are finding something new at Goodwill. Goodwill renovated three of its 11 stores in eastern and central Massachusetts. As part of its renovation plans for the stores and donation centers throughout its retail network, Goodwill unveiled the I will. Goodwill. branding campaign. Signs with the new brand, which was developed by Corey, McPherson Nash, were first unveiled at Goodwill’s renovated flagship store at 1010 Harrison Avenue in Boston and later introduced as part of the renovations of the Worcester and Quincy stores. The renovations are not just about signs and brand. They also include new floor plans that increase the amount of merchandise in the stores, new fixtures for better displays, new cashier stations to speed up check-out, new flooring, and new paint. Thanks in large part to this new look, Goodwill has seen substantial growth in customer volume. Goodwill continues to spread the word about the Donate Movement, a public awareness campaign emphasizing the positive impact that donating clothing and household goods can have on communities and on the planet. The Donate Movement theme was used to promote two new community-based donation events; one at Franklin Elementary School in North Andover, where the children collected more than nine tons of goods, and one in Salem, where the community gave more than four tons of goods. Retail is an integral part of Goodwill’s programs, providing job training – and paychecks – to people motivated to overcome disabilities and other barriers to entering the workforce. The Goodwill Stores also provide jobs, energize communities, and raise awareness of the Goodwill mission.

Goodwill Stores and Donation Centers The Goodwill Stores Allston/Brighton Boston Boston Outlet Store Cambridge Hyannis Jamaica Plain Quincy Somerville South Attleboro South Boston Worcester

Donation Centers You can make donations at The Goodwill Stores during business hours. You can also donate at the following attended donation centers or community recycling centers: Attended Donation Centers Arlington Boston Concord Lexington Newtonville North Andover Reading Sudbury Wellesley Woburn

Community Recycling Centers Barnstable Needham Brockton Plymouth Dennis Southborough Eastham Sudbury Hanover Wayland Harwich Wellfleet Hingham Westborough Mashpee Weston Medfield Yarmouth

Donations may also be made at ZOOTS dry cleaning stores. Visit for The Goodwill Store and Donation Center addresses. PG. 8

I will donate. I will shop. At left and below, the renovated Goodwill Store at 1010 Harrison Avenue.

pG. 9

business and goodwill


I will hire. “You’re hired” is something everyone wants to hear. Goodwill’s goal is to help make that happen for everyone who comes through its doors looking for work. Working with businesses allows Goodwill to place participants from training programs into jobs and for employers to fill openings with good workers. These connections result in employment for job seekers with companies like Aramark, Project Place, Sovereign Bank, Target, and Whole Foods Market. Human service providers also partner with Goodwill to hire graduates from the Human Services Employment Ladder Program or HELP. Business connections made it possible for Boston Career Link to sponsor four job fairs involving 36 employers and to hold 89 on-site employment recruitment sessions serving 2,300 job seekers. And many businesses provided financial support that kept Goodwill’s job training, career services and youth programs going and growing. Goodwill and the business community work together in many other ways as well. Goodwill’s annual “Put Your Clothes to Work” corporate clothing drive, sponsored by Bingham, The Castle Group, McGladrey and The TJX Companies, continues to make a difference in people’s lives. Clothing from these drives made it possible for Goodwill’s Clothing Collaborative for Job Trainees program to offer more than 525 job seekers appropriate interview attire and accessories free of charge.

Whole Foods Market and Boston Career Link Team Up for Hires When Whole Foods Market was looking to open a store in Jamaica Plain, they weren’t sure where to turn for help in finding qualified employees. Enter Boston Career Link – the one-stop career center operated by Goodwill. “We didn’t have a store in that vicinity so this was new territory for us,” said Linda Shear, the North Atlantic Team Member Services Executive Coordinator for Whole Foods. To help meet Whole Foods’ hiring needs, Boston Career Link hosted two job fairs which were attended by more than 300 applicants. Whole Foods was able to hire 32 employees, including eight who had worked at Hi-Lo, the grocery store that had previously been at the Jamaica Plain location. “Once we got connected to Boston Career Link, we were thrilled with the quality of candidates we interviewed,” Shear said. “They took the time to ask us what we were looking for and made sure there were candidates who had experience in retail or food preparation.” Shear said Boston Career Link went the extra mile when she told them there were six candidates they wanted to hire who did not have adequate English skills. Boston Career Link found English for Employment classes for the applicants and shortly after that they were hired by Whole Foods. “We consider Boston Career Link to be a prime employment source for us,” Shear said. PG. 10



2011 Highlights

Top, the new signs at The Goodwill Store in Quincy. Second row, Goodwill President Joanne Hilferty and Lt. Gov. Timothy Murray at the renovated Goodwill Store in Worcester; job training graduate Treena Hogan, Joanne Hilferty, Channel 7 reporter Janet Wu, McGladrey Managing Director Nancy Aubrey, and Castle Group Principal Sandy Lish at Put Your Clothes to Work; participant Hoang Pham dances at the Thanks-for-Giving Dinner. Third row, program coordinator Hillary Pacheco and Goodwill participant Donald Deas at The Good Party; New England Patriot Vince Wilfork at Thanksgiving-in-a-Basket; Goodwill Board Chair Steve Pogorzelski, Joanne Hilferty, Goodwill Industries International President Jim Gibbons, and Victoria Reggie Kennedy at The Good Party. pG. 11

2011 financial report


2011 Financial Report Goodwill continuously strives to be as efficient and effective as possible when it comes to the use of funds raised in support of our mission to provide job training and career services to individuals with disabilities and other barriers to self-sufficiency. In 2011, Goodwill had revenues and other support of $29,091,344. It concluded the fiscal year with net assets of $19,150,121. Donations make an immediate and direct impact on people’s lives. In fact, 86 cents of every dollar spent went directly to programs and services that help transform lives. Management and General Expense

10% 4%


Fundraising Programs and Services

Business and Employer Partners Goodwill works with hundreds of business and organizations to support our job training and career service programs. Here is a list of our business partners that provide job and work opportunities. The 660 Corporation Action for Boston Community Development AJ Cleaning ARAMARK Arbor Associates Austin Transportation Avenue The Barn Bay Cove Human Services Beantown Promotions Best Western Roundhouse Suites Beth Israel Deaconess Medical Center BG Peck Boston America Corp. Boston College Boston Fire Department Boston Medical Center Boston University Brigham & Women’s Hospital Calvin Klein Campus Convenience Cape Cod Bottle Co. Casa Myrna Vasquez PG. 12

Chadwicks Chex Finer Foods Chowdaheadz Clarks Shoe Co. Cleaning Executive Club Monaco Comcast Community Resources for Justice Conservation Services Group The Container Store Crate & Barrel Crittenton Women’s Union Crosby’s Marketplace Crowne Coffee CSN Store Dancing Deer Dennis East Dish Network Dots Dunkin’ Brands Eastern Bank Emerald Bridal ERC Euro Stoves

Family Dollar Greater Boston Food Bank Grossman Marketing Group Gryphone Telecom Harvard University Hitchcock Shoes Home Depot HomeGoods HopeFound IKEA Independent Nail Co. Interstate Container iParty Joann Fabrics Kenneth Cole Know Atom La Alianza Hispana LaVerde’s Macy’s Maria’s Bridal Marriott Hotels Marshalls MBTA McCue Corporation

McDonald’s Melba Express MetroPCS Mirco Tech Staffing National Wholesale NESCTC Sercurity Recruitment New England Cranberry Co. New Hope Media Next Step Living Northeastern University Pacific Packaging Paul Revere Transportation Peabody Council on Aging Peabody Essex Museum Peapod Peet’s Coffee & Tea Pine Street Inn Project Hope Quiksilver Rand Whitney Reebok Rise and Shine Cleaning Company Riverside Community Care Romanow Container Rose Displays Rosie’s Place Roxbury Community College Rugby by Ralph Lauren Salem State Enterprise Center Samurai Boston Sears Second Time Around Securitas

Snap Chef South End Community Health Center Sovereign Bank St. Mary’s Women & Children’s Center Staffmark Stoneridge-Pollack Stop & Shop Sudbury Soup Co. Target Tartt’s Day Care Centers, Inc. Third Sector New England Thunder Sports Source T.J.Maxx The TJX Companies Traditional Breads Transportation Security Administration TurnKey Promotions U.S. Security Associates UPS Urban League of Eastern Massachusetts Vernon Sales and Promotions Victory Programs Vinfen Corporation Vistaprint The Waldwin Group Wal-Mart Stores Wellness Pet Food Co. Whittier Street Health Center Whole Foods Market YouthBuild YWCA Boston Zoots

Government Funders Goodwill receives funding from a variety of government agencies to support our programs and services. Here is a list of our government and quasi-government funding partners. Boston Private Industry Council Boston Public Schools Boston Office of Jobs and Community Services Commonwealth Corporation Lynn Public Schools Massachusetts Department of Developmental Services Massachusetts Department of Education Massachusetts Department of Medical Assistance

Massachusetts Department of Transitional Assistance Massachusetts Executive Office of Labor and Workforce Development Massachusetts Rehabilitation Commission Salem Public Schools US Department of Defense US Department of Justice

Board of Directors Steven Pogorzelski, Chair

Stephanie Lovell Boston Medical Center

Kevin Bottomley, Vice Chair Danversbank

Allen Maltz Blue Cross Blue Shield of Massachusetts

Mary L. Reed, Clerk Bessie Tartt Wilson Initiative for Children

Mike Manoogian The TJX Companies

Theresa M. Bresten, Treasurer HP Hood LLC

Peter A. Morrissey Morrissey & Co.

Joanne K. Hilferty, President Morgan Memorial Goodwill Industries

Kevin Reynolds The Waldwin Group

Jovita Fontanez City of Boston

Linda Thompson New England Baptist Hospital

Robert Gittens Northeastern University

D. Ellen Wilson Optum

Senior Staff Joanne K. Hilferty President & CEO Joy S. Burghardt Vice President, Programs & Services Carol S. Cardozo Vice President, Finance & CFO

Paul MacNeil Vice President, Work Programs & Boston Career Link Mary G. Rahal Vice President, Human Resources & Administration

Terrence Fitzpatrick Vice President, Retail Enterprise

Credits Editor James Harder Director of Communications

Design Amanda Puglisi Studio A Design

Photos Zev Fisher Zev Fisher Photography

Writing James Harder Director of Communications

Mike Ritter Ritterbin Photography Kayana Szmczak Kayana Photography

pG. 13

2011 annual report


i will

Independence and Dignity Through Work


Connecting Workers and Employers

Just as there are things you recycle, there are things you donate.

Morgan Memorial Goodwill Industries • 1010 Harrison Avenue • Boston, MA 02119-2540 • 617.445.1010

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Morgan Memorial Goodwill Industries 2011 Annual Report  
Morgan Memorial Goodwill Industries 2011 Annual Report  

Goodwill's Annual Report, featuring success stories, program information, and financial data.