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WE work to

help people prepare for work.

2012 ANNUAL REPORT


Each business day, Goodwill/Easter Seals Minnesota serves more than 60 people, helping them prepare a path to stable, competitive work. Together with our partners, we work to build on each person’s strengths and sense of purpose by helping them prepare for and obtain self-sustaining employment. Our programs and services provide a personalized focus and follow-through at every step.

EMPLOYMENT & TRAINING SERVICES

Intake and Orientation Individuals complete a comprehensive orientation to learn about our offerings so they can make informed choices about participating in programs and services.

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Vocational Assessment Personalized review of medical, psychological, cultural and educational background. The assessment guides individuals to tap their potential and connect to a future in the world of work.

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

Skills Training Programs geared to prepare individuals for careers. Industries include automotive, banking, call center/customer service, construction, medical office and retail. Graduates receive job coaching and employability training.

Transitional Employment Connects participants with paid temporary work in a supported work environment. While working, participants develop “soft skills” such as conflict resolution and communications skills.


15,651 PEOPLE SERVED

$19.2 MILLION IN TAXABLE INCOME GENERATED BY INDIVIDUALS WHO FOUND JOBS

1.36 MILLION GOODS DONORS

Job Placement and Development Our employment consultants help place individuals in jobs that match their individual skills and interests. The goal is finding work with a sustainable wage.

70,280

Job Retention and Advancement Supported employment and follow-up services provide long-term support services to help individuals maintain employment and/or advance in his or her career.

SERVICES PROVIDED

3.8 MILLION

1,151

STORE CUSTOMER TRANSACTIONS

JOB PLACEMENTS & ADVANCEMENTS

SPECIALIZED PROGRAMS PROGRAMS:

SUPPORT SERVICES

FATHER Project

Education Computer laboratory, typing classes and GED tutoring are education services that help prepare program participants for employment

GOALS Re-Entry Program Second Chance Mentor Program

Family Strengthening Services Life skills classes, support group and parenting classes

Minnesota Family Investment Program

Mental Health Clinic Assessment, counseling and support groups

Youth Transition-to-Work Program Dislocated Worker Program Medical Equipment Loan Supplemental Security Income Advocacy

Community Resources Connections to other community organizations for needs such as medical care, child care, work clothing, housing and transportation

Work Incentives Connection

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

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WE work with

118 partners to prepare people for work. 34th Infantry Division Achievement Plus St. Paul Schools African American Family Services African Community Services Anoka County Child Support Augsburg University Graduate School of Social Work Boyer Truck Bridging Brooklyn Center Community High School Business Advisory Councils Catholic Charities St. Paul and Minneapolis Center for Families, North Minneapolis Central Minnesota Legal Services

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Children’s Dental Services, Saint Paul

DHS–Child Support Division

Children’s Mental Health, Saint Paul

Disability Linkage Line

Chipotle

Division of Indian Work

City of Saint Paul

Domestic Abuse Project

CLUES

Dorothy Day

CMMHC– Central MN Mental Health Center

Eastside Family Center, Saint Paul Emerge, Willmar

CommUnity Project Adult Mental Health Initiative

Family Services Rochester

Dakota County Child Support

Functional Industries, Inc. and Rise, Inc.

Dayton’s Bluff Elementary

Greater Metropolitan Workforce Council

Department of Corrections

Greater Minneapolis Council of Churches

Department of Employment and Economic Development–VRS

Heading Home Hennepin

Department of Human Services–Pathways to Employment

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

Hennepin County Child Support Hennepin County Family Court

Hennepin County Human Services & Public Health Division Hennepin County Public Libraries HIRED Hopkins Honda Hubbard County Child Support

Minnesota Disability Law Center–PABSS Minnesota FastTRAC Initiative Minnesota Fathers and Families Network Minneapolis Community & Technical College

International Institute

North and South Minneapolis Workforce Centers

Inver Hills Community College

North St. Paul Workforce Center

Johnson Elementary School, Saint Paul

Northpoint Health and Wellness Center

Kandiyohi County MFIP

Ogele Construction

Larson Vocational

Olmsted County Child Support

Life TRAC Resources Local Initiatives Support Corporation (LISC) Lutheran Social Services Minneapolis ABE Minneapolis Employment and Training Program

Open Cities Health Care Center O’Reilly Auto Parts PACT for Families– Willmar area Parents as Teachers/ Meld


People Inc. Project for Pride in Living Project Homeless Connect–Hennepin, Ramsey Counties Ramsey County Child Support Ramsey County Public Libraries Ramsey County Workforce Investment Board Ramsey County Workforce Solutions Rehabilitation Services/ DEED Ronald Hubbs Center for Life Long Learning Rural Minnesota CEP Saint Paul Community Literacy Consortium Saint Paul ECFE Saint Paul Music Academy Saint Paul Public Housing SBETC–Stearns Benton Employment and Training Sisters of Notre Dame Social Security Administration St. Cloud School District 742 St. Cloud VRS– Business Specialist St. Joseph’s Area Health Services St. Mary’s University Graduate School of Counseling Psychology

St. Paul Public Libraries

118

St. Paul Public Schools– Focus Beyond

PARTNER ORGANIZATIONS

St. Paul Schools–ABE

(Listed at left)

St. Stephens Human Services

19.8 MILLION

State Services for the Blind Stearns County Child Support

POUNDS OF MATERIAL DIVERTED FROM LANDFILLS

Summit Academy OIC Target TCF Bank The Adler Institute The Citizen Professional Center (UMN) The University of Minnesota Graduate School of Counseling Psychology The University of Minnesota Graduate School of Social Work The University of St. Thomas/ St. Catherine Graduate School of Social Work Turning Point Inc., North Minneapolis Twin Cities Housing Development Corporation

Dear Friends, On behalf of the Board of Directors of Goodwill/Easter Seals Minnesota, it is a pleasure to share our 2012 Annual Report. In this report you will note an emphasis on “WE”— the power of partnerships. WE, Goodwill/Easter Seals plus our partners, are ever critical to our participants who overcome multiple obstacles and learn to establish stable work lives for themselves. WE build strong and vibrant communities where all people are economically self-sufficient. WE work with up to 120 nonprofit community partners and government agencies. Our partnerships mean that our services are comprehensive. More than 100 corporations and foundations provided us with support; dozens of local businesses hired or promoted more than 1,100 of those we served; and 4,000 individuals made financial contributions. Another aspect of WE was our 2012 merger with the Work Incentives Connection, an organization that informs people with disabilities about the impact of work on public benefits. Continuing high levels of unemployment, a sluggish economy and other factors have brought record numbers of people to us; people with increasingly complex and daunting barriers to self-sufficiency. Through our partnerships with individuals, nonprofits, businesses and government, WE are able to fulfill our social mission. WE thank you for your support in this endeavor. As always our goal is to deepen and expand the meaning of WE.

United Way–Greater Twin Cities U.S. Bank

MICHAEL WIRTH-DAVIS, PRESIDENT & CEO

Virginia Commonwealth University Way to Grow Weinhagen Tire

St. Paul College

Willmar School District 347

St. Paul Community Literacy Consortium

Workforce Development Inc.

St. Paul Community Technical College

Workforce Solutions

JOHN BERGSTROM, MBA, BOARD CHAIR

RECOGNIZED AS THE #1 WORKFORCE DEVELOPMENT NONPROFIT IN MINNESOTA BY 100 LOCAL INDUSTRY EXPERTS Goodwill/Easter Seals Minnesota was named the top workforce development charitable organization in the state, noting our outstanding program model, dedicated leadership and staff, flexible adaptation to changing market demands, strong community connections, and our focus on providing innovative and quality services.

YMCA

St. Paul Promise Neighborhoods

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

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WE work with people to see choices and possibilities. Our merger in 2012 with the Work Incentives Connection has allowed us to expand our collective services for people with disabilities. The program provides clear, accurate information about the impact of work on public benefits so people with disabilities can make informed decisions about working. The Connection staff help solve benefit problems, explain public benefits rules and regulations, and teach people to track their wages and benefits. They are always available to provide assistance as people’s needs and situations change. In 2012, 404 participants received a comprehensive benefits analysis, the Work Incentive Connection’s most intensive and individualized service. Each person received in-depth information about how working would impact his or her individual set of benefits, including healthcare coverage, which is often the utmost concern. Our staff also conducted 43 information sessions for 420 people throughout Minnesota, sharing information about Social Security and other public benefits with our industry partners. We are considered the state’s “Benefit Experts” by our industry partners.

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GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

GAYLE

Partner


2,629

Research proves that people who receive a benefits analysis from the Work Incentives Connection CONVERSATIONS ABOUT GOVERNMENT BENEFITS increase their employment rate, hours worked and average earnings over a 12-month period. As a result, those participants significantly decreased the amount of government benefits they received, saving taxpayers nearly $1.5 million a year.

JEN

Work Incentives Specialist

BOBBY

Participant

WE PROVIDE ANSWERS ABOUT THE IMPACT WORK HAS ON PUBLIC BENEFITS In 2010, Bobby was recovering from drug addiction, living with HIV, suffering from depression and receiving disability benefits. Bobby credits his Work Incentives Connection Specialist as his catalyst to “get back to work.� Today, he is working as a Health Educator at the Minnesota AIDS Project, where his boss, Gayle Caruso, the Associate Director of Social Services, allowed him to gradually work up to full-time status.

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WE work to

help people set a career pathway to success. GOODWILL/EASTER SEALS INDUSTRY-SPECIFIC TRAINING PROGRAMS INCLUDE: AUTOMOTIVE SERVICE TECHNICIAN BANKING AND FINANCE CONSTRUCTION CALL CENTER/ CUSTOMER SERVICE MEDICAL OFFICE

244

Engaging local employers to develop curriculum for our skills training programs allows us to SKILLS TRAINING GRADUATES stay fresh, relevant and up-to-date on workforce needs and industry standards. Thanks to those partners, the people we serve gain hands-on training and experience in real-world environments that start individuals on a journey to job success.

RETAIL

A single mom of two children, Christie completed the Goodwill/ Easter Seals eight-week Automotive Service Technician Training. Christie learned the nuts and bolts of engine mechanics, along with hands-on guidance on how to write a resume and present herself at an interview. Christie was then hired at Jiffy Lube as a technician and eventually promoted to assistant manager.

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According to the U.S. Census Bureau, by 2018, 70 percent of Minnesota jobs will require some education beyond high school. A projected decline in education levels combined with an increase in the demands of employers is creating a skills gap in the state. In response, we address not only the technical skills of our

ANNE

Partner

participants, but also their academic goals. To address the needs of both employers and job seekers, Goodwill/Easter Seals has developed a Career Navigator service to help our participants create pathways to longer term careers. Our Career Navigator works with participants to connect educational programs with integrated

work experience, on-the-job training and support services. In partnership with local community colleges, graduates of our skills training programs can earn credit toward college requirements for the skills training they receive at Goodwill/Easter Seals.

JULIA

Career Navigator

OUR PARTNERSHIP WITH INVER HILLS COMMUNITY COLLEGE IS BUILDING CAREER PATHWAYS Anne Johnson, MBA, Dean, Business and Social Sciences, Inver Hills Community College, and Goodwill/Easter Seals Career Navigator work together to help students balance their education, work and family goals. We developed this new system to improve students success in reaching their education and career goals.

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WE work to

connect people with employers and careers. WE GO THE EXTRA MILE FOR OUR PARTICIPANTS WHO NEED A SECOND CHANCE Released from prison after 16 years, Carl reentered a world he didn’t recognize. His future was hindered by a criminal record and loss of sight. His Employment Support Consultant at Goodwill/ Easter Seals helped him with thousands of job applications and arranged a culinary demonstration at Chipotle. Carl landed a full-time job on the spot. Now he has a new boss, Dustin Roberts, a new apartment, a new wife and a new job title.

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CARL

Participant

DUSTIN

Partner


967

Our work to help Minnesotans find self-sustaining, competitive work is life-changing. We have the staff and PARTICIPANTS PLACED IN A JOB infrastructure to cast a wide net to create individualized, comprehensive employment training with integrity, dignity and respect, resulting in success for the people that need it the most.

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Our participants’ job search success involves a tailored approach ADVANCED utilizing resume IN A JOB development, interview skills and a variety of other job readiness skills that prepare them for sustainable, gainful employment. The breadth, depth and power of our collaborations mean that we can deliver services on the front lines throughout our community.

JAMES

Employment Support Consultant

Goodwill/Easter Seals is known and respected for our work finding competitive employment for low income people who experience serious mental illness. We recognize the vital role mental health services play in helping individuals, couples and families reach their fullest potential. Individuals realize selfsufficiency due to an approach we use called

Individual Placement and Support (IPS). An example of IPS exists with our Working Well Mental Health Clinic and by the Families Achieving Success Today (F.A.S.T.) Program. F.A.S.T. is an example of a new, innovative approach being tested at Goodwill/Easter Seals that assists people in returning to work. It is one of three programs that are part of a national evaluation funded by the Administration for Children and Families and the Social Security Administration. F.A.S.T. serves Ramsey County families who receive public financial help and have a serious mental illness, or who face other challenges that create barriers to employment. The goal is to improve their economic stability by connecting participants to the tailored, self-directed services they need, when they need them.

HMS Host operates food, beverage and retail services in airports around the globe, including the Minneapolis-St. Paul International Airport. Human Resources Generalist Emily Thornton recruits for retail, cashier and restaurant positions at the airport. Dedicated to Goodwill/Easter Seals’ mission after years of successfully hiring our participants, Emily participates in our Power of Work job fairs, Job Development Roundtables and Job Clubs. HMS Host has been a valued partner since 2000.

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4,291 PARTICIPANTS SERVED

We work to strengthen communities that support employment. Our partners share our conviction that building resources around work is good common sense. When individuals go to work, families, businesses, and entire communities grow stronger.

PARTICIPANT PROGRAMS & SERVICES Transitional Employment Employment Development Services

Re-Entry Services Transitional Work Experience, Ramsey County MFIP Work Experience Skills Training Automotive Service Technician

STORE/ DONATION CENTER LOCATIONS Apple Valley Blaine Bloomington Champlin Chanhassen Coon Rapids Eagan Elk River Forest Lake Hastings Hopkins Hudson, WI Lakeville Mankato Maple Grove Maplewood Minnetonka Oak Park Heights Rochester Rogers Roseville (2) Shakopee St. Louis Park St. Paul (3) West St. Paul Waite Park

PARTICIPANT SERVICE LOCATIONS Main Office 553 Fairview Ave. N., St. Paul Auto & Construction Skills Training 635 Prior Ave., St. Paul Banking and Finance Skills Training U.S. Bank 2383 University Ave., St. Paul COACTION/Ramsey County Liberty Plaza Resource Center 290 Arundel St., St. Paul Dislocated Worker Services U.S. Bank 919 East Lake St., Minneapolis Elk River Mission Services 19624 Holt St. NW, Elk River FATHER Project/Minneapolis GED 2700 East Lake St., Minneapolis Hennepin County Minnesota Family Investment Program 2209 East Lake St., Minneapolis 4300 West 36-1/2 St., St. Louis Park Lutheran Social Services/School Integration Fund Partnership John A. Johnson Achievement Plus 740 York Ave., St. Paul Medical Office Skills Training U.S. Bank 919 East Lake St., Minneapolis

Willmar Woodbury

43,379 VOLUNTEER HOURS

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GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

Bank and Finance Minneapolis Employment and Training Program Adult Services North Minneapolis Workforce Center 1200 Plymouth Ave. N., Minneapolis

Construction

South Minneapolis Workforce Center 777 East Lake St., Minneapolis

Retail

Center for Families 3333 4th St. N., Minneapolis

Call Center/Customer Service Medical Office

Placement, Retention, and Career Advancement Dislocated Worker—Minneapolis

Turning Point 1500 Golden Valley Rd., Minneapolis

Employment & Training Program

Resource Room Management and Services North St. Paul Workforce Center 2098 11th Ave. E., North St. Paul

Minneapolis Employment & Training Program Adult Services

Retail Skills Training Apple Valley Target 15150 Cedar Ave., Apple Valley

Dislocated Worker—Ramsey County

Ramsey County FastTrac Renewable Energy Networks Empowering Workers (RENEW) St. Paul Area: COACTION

Lake Street Target 2500 Lake St., Minneapolis

Specialized Programs Community Resource Assistance

Midway Target 1400 University Ave., St. Paul

FATHER Project

Cash Wise Grocery Store 113 Waite Ave. S., Waite Park

Medical Equipment Loan

St. Cloud Mission Services 50 S. 2nd Ave., Waite Park

ReEntry

Willmar Mission Services 2424 First St. S., Willmar

Supplemental Security Income Advocacy

Working Well Mental Health Clinic* 1821 University Ave. W. St. Paul

Work Incentives Connection

Note: In addition to the above locations, Goodwill/ Easter Seals is available to those in need of creating stable work lives at City of Minneapolis Workforce Centers, community centers, libraries. etc. *Adult Rehabilitative Mental Health Service, Social Security Insurance Advocacy, and the Families Achieving Success Today programs also housed at this location.

GOALS Minnesota Family Investment Program Second Chance Mentoring

Support Services Education

Family Strengthening Mental Health Clinic Community Resources


FISCAL 2012 FINANCIALS (Year ending September 30, 2012)*

How our community invested in Goodwill/Easter Seals Minnesota: Fees, Grants, & Contracts for Programs 11.0%

CURRENT CERTIFICATIONS AND ACCREDITATIONS

Charitable Contributions Other 3.7% 2.0%

Adult Rehabilitative Mental Health Services (ARMHS), approved provider in Hennepin, Ramsey, Scott, Stearns, Sherburne, Benton and Dakota counties

($ in 000s) Purchase of Goods Purchase of Goods 83.3%

$57,603

Fees, Grants, & Contracts for Programs

7,577

Charitable Contributions

2,550

Other

1,414

TOTAL

$69,144

AdvancED Accreditation Commission through the North Central Associated Commission on Accreditation and School Improvement, accredited as a Supplementary Education School CARF, the Rehabilitation Accreditation Commission, continuous 3-year accreditation since 1977 Minnesota DEED, Workforce Investment Act (WIA) Certified Training provider Minnesota Department of Health, certified as an Essential Community provider Minnesota Department of Human Services (DHS), licensed as a Rule 29 Multidisciplinary Mental Health Clinic (the G/ESM Working Well Mental Health Clinic)

How we invested these resources: Management & General 11.9%

Fundraising 2.0%

Minnesota Office of Higher Education, licensed as a Private Career School

($ in 000s) Collecting, Processing, & Selling Goods Providing Service Delivery Programs & Services 86.0%

Management & General Fundraising Resources for Future Investment in the Community TOTAL

$43,805 14,107 4,587 784

5,861 $69,144

*Complete audited financial statements and the organization’s Form 990 can be obtained by visiting our website at www.goodwilleasterseals.org 13


WE work to

make your contributions of money and time effective. BOARD OF DIRECTORS SUSAN ABDERHOLDEN, MPH Executive Director, National Alliance on Mental Illness-Minnesota

JEROME HAMILTON, CPIM, CQE Vice President, LEAN Six Sigma and CSCO Acquisition Integration, 3M

BRIAN LASSITER President, Performance Excellence Network

ED SURKO, MBA Vice President, Deposit and Payment Solutions, U.S. Bank Minneapolis

LISA ADELMANN, MBA, CPA Vice Chair, President, LMA Consulting Services

THOMAS HEANEY, MA Treasurer, Managing Director, Trio Executive Search

SHAWN LEWIS Program Coordinator, Workforce Solutions, Minneapolis Urban League

JOSEPH BARSKY III, MBA Past Chair, Program Director, Carlson School of Management, University of Minnesota (ret.)

JERRY HOFFMAN Secretary, Vice President, Saint Paul Fire & Marine Insurance Company (ret.)

MARY C. MAURICE, MBA Partnership Manager, Twin Cities Public Television, Minnesota Productions

MARY JO HEGGE-SWANSON, DNP, MPH, RN System Senior Director of Population Health Management, Fairview Health Services

JOHN BERGSTROM, MBA Board Chair, Partner, RiverPoint Investments, Inc.

MICHAEL HOWE Financial Advisor, Ameriprise

FREDERICK MENZ, PHD Professor Emeritus, Rehabilitation and Counseling, University of Wisconsin-Stout

DEBBIE GALKA, MBA Vice President, Enterprise Risk Management, Ameriprise

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NEEL C. JOHNSON Executive Vice President & Regional Managing Director– Twin Cities Wealth Management, Wells Fargo

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

GUY C. MINGO CEO, Marsden Holding, LLC JACQUELINE M. SCHUH, JD Senior Associate, Gray Plant Mooty

RICHARD TEPE, MBA Lead Financial Analyst, Capital Finance, Target Corporation SANDRA TOWEY, CPA, CMA, CFM General Manager, RevTrak, Inc. MICHAEL WIRTH-DAVIS, DPA President and CEO, Goodwill/Easter Seals Minnesota


4,004

Thank you.

Goodwill/Easter Seals is grateful to all those who have made financial contributions, volunteered their time, or donated goods to our stores. Together, we helped more than 15,000 Minnesotans move toward independence and self-sufficiency in 2012.

Your continued support and generosity helps people get to work.

FINANCIAL DONORS

MAKE A CONTRIBUTION TODAY! GO ONLINE: GOODWILLEASTERSEALS.ORG BY MAIL: 553 FAIRVIEW AVE. N. ST. PAUL, MN 55104 AT THE STORES: DROP OFF SEALED ENVELOPE

DANA

Financial Donor

Financial donor Dana Rasmussen was inspired to link healthy money habits to her values. She learned about tithing at church and became determined to share 10 percent of her income. When her employer, Thomson Reuters, hosted a United Way giving drive, the Minneapolis resident designated her gift for Goodwill/Easter Seals Minnesota. “I like the idea of helping people succeed in the workplace,” Dana says. “It starts a virtuous circle that includes endless positive outcomes for people, including self-esteem, self-confidence and a can-do attitude. Goodwill’s self-directed programs serve the most vulnerable populations with dignity and respect.” Dana even bought her wedding dress at our Second Debut store after attending the Goodwill Bridal Showcase!

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

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Shopping at and donating to Goodwill makes our programs and services possible. ÂŽ

The mission of Goodwill/Easter Seals Minnesota is to assist people with barriers to education, employment and independence in achieving their goals. Goodwill/Easter Seals Minnesota is a member of Goodwill Industries International and an affiliate of Easter Seals, two organizations with long histories of assisting individuals with disabilities and barriers to education, employment and independence.

Since 1902, Goodwill Industries International has enhanced the dignity and quality of life of individuals, families and communities by eliminating barriers to opportunity and helping people in need reach their fullest potential through the power of work.

Easter Seals has been helping individuals with disabilities and special needs, and their families, live better lives for nearly 90 years. From physical rehabilitation to job training, Easter Seals offers a variety of services to help people address life’s challenges and achieve personal goals.

MAIN OFFICE 553 Fairview Ave. N., St. Paul, MN 55104 651-379-5800 TEL 651-379-5803 FAX www.goodwilleasterseals.org

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2012 Annual Report - Goodwill/Easter Seals Minnesota