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How to Implement VoIP in Your Small Business Switching your phone lines from a legacy system to a voice over Internet protocol (VoIP) service will save your company money while providing it with the tools necessary to succeed in today’s business world. VoIP technology enables businesses of all sizes to employ modern telecommunications technology in such a way that offers improved mobility and versatility while merging data and phone lines. Perhaps the easiest business VoIP solution is that of a hosted private branch exchange (PBX), a cloud-based offering wherein a third party vendor monitors and maintains the equipment necessary to power your phone lines at their own location offsite. Managed VoIP services eliminate the need for your IT staff to devote their work and energies to VoIP hardware, freeing them up to utilize their skills elsewhere while allowing you the peace of mind to know the equipment is being looked after by experts you can trust.

Before you can reap the benefits of VoIP technology—which include cost savings, easy scalability and flexibility—it’s important to do your due diligence to ensure that your business won’t skip a beat during the transition from the legacy phone system to a new cloud solution. Any downtime could potentially hurt your bottom line, so it’s in your best interest to make sure the cloud provider you choose has a proven track record of facilitating seamless transitioning. If you’ve made the decision to adopt a hosted voice solution to meet your business’ needs, consider the following when implementing it: ¡

Choose a reputable vendor: Since your telephony system is crucial to your business’ operation,

it’s important you choose a hosted PBX provider who has proven reliability. This includes the network’s stability, how it performs and what kinds of warranties or guarantees the provider offers. It is important to note the vendor’s uptime track record and if the solution is backed by a georedundant network. ¡ Select the right features: Like anything else, the hosted IP PBX market is no different: There are a slew of providers offering a slew of packages with a slew of different options. Take your time and examine what features are available and consider which will benefit your business the most. ¡

Decide between IP phones or softphones: Does the kind of phone your employee has at his or

her disposal cater to productivity in one way or the other? With hosted VoIP PBX you have the option to set up IP phones, which resemble traditional phones but are powered through the Internet, or softphones, which are software-based and are normally used with a headset or USB phone. Though a little more costly, IP phones provide optimal reliability, while softphones provide excellent mobility for employees. ¡

Maintaining an analog phone line: Would it be beneficial to your business to maintain a single

traditional phone line to use in case the Internet went out? As an example, some of the systems you


would rely upon, such as a security system, or a credit card processing system might still be powered through analog phone lines. It might be worth keeping one of these lines intact in select scenarios. Taking advantage of hosted PBX technology, small business owners can cut costs, increase capabilities and take the next step toward company growth.

Author Box: Momentum is one of the best hosted VoIP solutions providers that offer a wide range of services for residential, small business, and enterprise level use. Along with other services like unified communications, hosted contact center, SIP trunking and virtual fax service.

How to implement voip in your small business  

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