- C.S PORTFOLIO
TELEPHONE TIPS A. Define the following words: o
Place where a lot of people receive calls for giving assistance. o
Words used for referring to a specific person depending on their education degree or age. o
Voice (pitch, loudness)
The way by someone talks to others.
B. Answer the following: 1. Compare and contrast the benefits of phone communication versus faceto-face contact with customers. BENEFITS OF PHONE COMMUNICATION
You can talk to other people from very large distances. You can talk for a long period of time. It is an easy way to buy anything. It is easy to reach a person. You can recur to it at any time of the day.
BENEFITS OF FACE TO FACE CONTACT
You can notice people’s facial expression and attitudes. You can interact better with people It is not an expensive way of communication. There is immediate feedback.
Published on Jun 5, 2014