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- C.S PORTFOLIO

TELEPHONE TIPS A. Define the following words: o

Call Center

Place where a lot of people receive calls for giving assistance. o

Courtesy Titles

Words used for referring to a specific person depending on their education degree or age. o

Voice (pitch, loudness)

The way by someone talks to others.

B. Answer the following: 1. Compare and contrast the benefits of phone communication versus faceto-face contact with customers. BENEFITS OF PHONE COMMUNICATION     

You can talk to other people from very large distances. You can talk for a long period of time. It is an easy way to buy anything. It is easy to reach a person. You can recur to it at any time of the day.

BENEFITS OF FACE TO FACE CONTACT    

You can notice people’s facial expression and attitudes. You can interact better with people It is not an expensive way of communication. There is immediate feedback.

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Customer Service Portfolio Unit 2  
Customer Service Portfolio Unit 2  

Valerie Alexandra Argueta López 10th CCLL "C"

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