Page 1


Stay...Succeed...Graduate

Logo Design: Alex Christopher Cox, ETSU ‘07, ‘09


Introduction and Program Overview ETSU is eager to help all our students, undergraduate and graduate, achieve their educational goals. Often, however, students don’t know where to turn when they have questions or problems related to being in college. The purpose of the ASK ME Program is to make it easier for students to share their questions with ETSU’s faculty and staff, so we can connect them with the help they need. As an ASK ME volunteer, your job is simple, but vitally important—to listen to our students’ questions and help them get answers. Your ASK ME sign means all students and all questions are welcome. You don’t have to know the answer to every question, and you shouldn’t try to answer questions academic advisors should handle. Your job is to provide a ready point of contact for our students and refer them to offices and individuals who can help. This resource manual was specially designed for ASK ME volunteers. It lists topics students may ask about and contact information for ETSU offices and personnel. Please make a phone call or send an e-mail while the student is still in your office and offer to check back to see how everything worked out if he or she gives you an e-mail address. Thank you for reaching out to our students and for everything you do to help them stay in college, succeed in college, and graduate.


Table of Contents Emergency Contacts and Quick Reference Guide. . . . . . . . . . . . . . . 1 Alphabetical Resource Listing . . . . . . . . 5 What To Do If Scenarios . . . . . . . . . . . . . 33 Maps, Lists & Other Resources at a Glance. . . . . . . . . . . . . . . . . . . . . . . . . . 39

Information in the ASK ME Manual is based upon information, policies and procedures in place at ETSU as of May 2009.


1


2


Quick Reference Guide Admissions (Undergraduate) . . . . . . . . . . . . . . . . . . . . .423/439-4213 Admissions (Graduate). . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-4221 Admissions (Quillen College of Medicine) . . . . . . . . 423/439-2033 Admissions (Gatton College of Pharmacy) . . . . . . . . 423/439-2068 Adult, Commuter and Transfer Services . . . . . . . . . . 423/439-5641 Advisement, Resources and Career Center (ARC) . . 423/439-8650 Bursar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-4212 Counseling Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-4841 D2L Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-5648 Developmental Studies Program. . . . . . . . . . . . . . . . . 423/439-5244 Disability Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-8346 D. P. Culp University Center . . . . . . . . . . . . . . . . . . . . . . 423/439-4286 Financial Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-4300 ID Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-8316 Medical Professions Advisement . . . . . . . . . . . . . . . . . 423/439-5602 OIT Help Desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-4648 Parking Services Office. . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-5650 Public Safety (Emergencies).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911 (ETSU Non-Emergencies) . . . . . . . . . . . 423/439-4480 (VA Non-Emergencies) . . . . 423/926-1171 ext 7194 *Dialing 911 from a cell phone will connect you with the county 911 service, state your location.

Registrar Graduation Related Questions . . . . . . . . . . . . . . . . 423/439-6822 Records (Grades, Transcripts, Change of Major) . . . . . . . . 423/439-4230 Registration and Scheduling . . . . . . . . . . . . . . . . . . 423/439-5584 Scholarship Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-7094 School of Graduate Studies. . . . . . . . . . . . . . . . . . . . . . . 423/439-4221 Sherrod Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-5308 Student Affairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-4210 Student Health Services . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-4225 Turtoring-CFAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423/439-7111

When In Doubt

contact the Advisement Resources Career Center (ARC) at 423-439-8650 After 4:30pm contact the D.P. Culp Center...............423/439-4636 3


4


5


6


Culp Center, 2nd Floor

Adult, Commuter & Transfer Services Arts & Science in the ARC Career & Internship Services Medical Professions Advisement Peer Career Center University Advisement Center

423-439-5641 423-439-5246 423-439-4450 423-439-5602 423-439-8651 423-439-5244

Advising Problems

Undergraduate

Graduate

For questions or problems related to Academic Advising:

Contact the Director of University Advisement at 423-439-8557

Alphabetical Resource Listing

ARC (Advisement, Resources and Career Center)

Contact the Dean of Graduate Studies at 423-439-4221 See also the “What to do if” advising scenario” in this book.

Academic Misconduct

Undergraduate 0 Related to disruptive classroom behavior - contact the Dean of Students 423-439-4210 Related to cheating, plagiarism, etc. - contact the dean of the college where alleged misconduct occurred. Graduate Students Contact the Dean of Graduate Studies: Burgin E. Dossett Hall, 3rd Floor, Rm. 309 423-439-4221 gradsch@etsu.edu *Threatening behavior or emergency situations in the classroomcontact Public Safety 423-439-4480

Adding Classes

Through GoldLink http://goldLink.etsu.edu/ or in person at :

Regular

Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 101 or 102 423-439-4230 registra@etsu.edu www.etsu.edu/reg

Late (forms available at the Records Office in person or on the web site)

Special permission must be obtained from the instructor, the department chair, the dean of the major, and the registrar. Graduate students, contact the School of Graduate Studies for dean’s signature

Adding Classes—Cont’d.

7


Office of the Registrar Burgin E. Dossett Hall 1st Floor, Rm. 101 423-439-4230 registra@etsu.edu

Admissions

Undergraduate

Office of Admissions Burgin E. Dossett Hall, 1st Floor, Rm. 106 423-439-4213 Go2ETSU@etsu.edu

Graduate School of Graduate Studies Burgin E. Dossett Hall, 3rd Floor, Rm. 309B 423-439-4221 gradsch@etsu.edu

Address Change

Through GoldLink http://goldLink.etsu.edu/ or in person at :

Records Office

Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-4230 Change of address form is available on etsu.edu/reg under “forms�. Any student receiving payroll through ETSU should contact the Office of Human Resources for address changes.

Alcohol and Drug Questions Counseling Center Culp Center, 3rd Floor, Rm. 340 423-439-4841 browsd02@etsu.edu

Alert (Gold Alert)

Access and register for GoldAlert at http://etsu.edu/alert/ Emergency messages can be sent to cell phones and to e-mail accounts. ETSU alert on etsu.edu web site; power outages, severe weather , delays, D2L alerts ,etc.

Athletes, Student Athletic Advisor Director of Academic Services Memorial Center, 2nd Floor, Rm. 222 Humphrey Center (Mini-Dome) 423-439-4618 or 423-439-6439 bakerrh@etsu.edu 8


Auditing Course(s) (Deadline 1st Week of Semester)

Bomb Threats

A—C

Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-5584 registra@etsu.edu

ETSU Department of Public Safety

911 or 423-439-4480 cotrel@etsu.edu

Bookstores

ETSU Bookstore (On Campus) Culp Center, 2nd Floor 423-439-4436 The College Store (Off-Campus ETSU Bookstore) 824 West Walnut Street Johnson City, Tennessee 37604 423-926-0833

Border Counties, Reduced Tuition for

Office of Admissions (Undergraduate)

Burgin E. Dossett Hall, 1st Floor, Rm. 106 423-439-4213 or 800-462-3878 Go2ETSU@etsu.edu

School of Graduate Studies (Graduate) Burgin E. Dossett Hall, 3rd Floor, Rm. 309 423-439-4221 gradsch@etsu.edu

Bus Service (Johnson City)

For Johnson City Bus and ETSU BUCSHOT Shuttle routes call Johnson City Transit System

423-929-7119 www.johnsoncitytransit.org

Bus services for those with disabilities (Para Transit)

423-434-6265

CPA (Basler Center for Physical Activity)

423-439-7980 www.etsu.edu/rec

Calendar (Complete list of academic dates and university events)

www.etsu.edu/calendar

9


Campus Ministries Student Organization Resource Center (SORC) Culp Center, 1st Floor, Lower Level 423-439-6633 sorc@etsu.edu or Division of Student Affairs Culp Center, 3rd Floor 423-439-4210 sorc@etsu.edu

Car Trouble on Campus

Battery pack/air compressor for student use Department of PublicSafety

Located at the main campus entrance on University Parkway Non-Emergency Phone 423-439-6900

Emergencies Department of Public Safety

Located at the main campus entrance on University Parkway Non-Emergency Phone 423-439-6900 Emergency 911 or 423-439-4480

Carpooling

Parking Services

908 W. Maple St. 423-439-5650 etsu.edu/fa/fs/parking

Career Counseling

Peer Career Center Culp Center, 2nd Floor, ARC 423-439-8651 pcc@etsu.edu

Career and Internship Services

Culp Center, 2nd Floor, ARC 423-439-4450 careers@etsu.edu

Catalog Extensions

10

Contact the dean of the college of the student’s major to request an extension. Graduate students should contact their graduate program coordinator and submit requests to School of Graduate Studies.


Child Care

Child Study Center (Child care services for ages 3 months through 5 years)

2101 Signal Drive (less than a mile from campus) Johnson City, TN 37604 423-439-4888 childstudycenter@etsu.edu

C

Little Buccaneers (Childcare for ETSU students’ children, ages of 3 months to 6 years)

Warf-Pickel Hall, 1st Floor Rm. 117 or 123 423-439-7549 turnerk@etsu.edu

Cohort Programs

Division of Cross-Disciplinary Studies

916 W. Maple St. Johnson City, TN 37614 423-439-4223

Commencement

Graduation Office Burgin E. Dossett Hall, 1st Floor, Rm. 102b 423-439-6851 registra@etsu.edu

Commuter Student Questions

Adult, Commuter and Transfer Services (ACTS)

Culp Center, 2nd Floor, ARC 423-439-5641 acts@etsu.edu

Compass Test A placement test required for developmental studies, some transfers and other students.

University Advisement -First Step

Culp Center, 2nd Floor, ARC 423-439-5244 cjackson@etsu.edu

Center For Academic Acheivement (CFAA)- Final Step Sherrod Library, 1st Floor 423-439-6709 testing@etsu.edu 11


Complaints The student should try to resolve the concern informally by discussing it with the relevant faculty or staff member. When informal discussion is not appropriate or a matter is more serious, the student should submit a written complaint, as follows. Submit complaints concerning faculty to the department chair; submit complaints concerning staff or department chairs to the next-level administrator. Submit complaints concerning sexual, racial, disability or other harassment or a hate crime to:

Affirmative Action Officer

206 Dossett Hall 423-439-4211

Submit complaints by one student against another to:

Dean of Students

D.P. Culp, 3rd Floor 423-439-4210 For policies and detailed instructions for filing written complaints, consult the online college catalog under “policies and procedures� or student handbook (back of the ETSU phone book).

Computer Labs & Problems

Office of Information Technology (OIT) Student Help Desk

Culp Center, 1st Floor 423-439-5648 / 423-439-8211-for available hours shdesk@goldmail.etsu.edu

Computer Proficiency Test or CSCI 1100 Course

Department of Computer and Information Sciences

Gilbreath Hall, Rm. 107 423-439-6964 www.etsu.edu/UIT burke@etsu.edu

Counseling Center

Culp Center, 3rd Floor, Rm. 340 423-439-4841 browsd02@etsu.edu

Culp Center (University Center)

The D.P. Culp University Center

12

Culp Center Office, 2nd Floor 423-439-4286 univcent@etsu.edu


D2L (Desire to Learn)

Student Help Desk

Culp Center, 1st Floor 423-439-5648 For assistance: shdesk@goldmail.etsu.edu First-time user log-in: www.etsu.edu/D2L Note: You must activate Goldmail to access D2L. Use the same username and password for D2L and Goldmail.

Dental Hygiene Clinic

Lamb Hall

Ground Floor, Rm. 70 423-439-4514 (for appointments)

Developmental Studies Courses

University Advisement Center

Culp Center, 2nd Floor, ARC 423-439-5244 cjackson@etsu.edu

Disability Services

Culp Center, 3rd Floor 423-439-8346 TDD 423-439-8370 gibsonl@etsu.edu See “Parking” for disability or temporary parking permits

Dropping a Class

Through GoldLink at http://goldLink.etsu.edu/ or in person at

Office of Registrar

Late Undergraduate

Burgin E. Dossett Hall, 1st Floor, Rm. 101 or 102 423-439-4230 registra@etsu.edu Dropping classes may negatively impact a student’s lottery scholarship or other financial aid. Students should contact Financial Aid and the Scholarship Office before dropping any classes. Graduate students holding a GA or TS position should also contact the School of Graduate Studies. Dropping a class after the first eight calendar weeks of a regular semester requires approval from the dean of the college in which the student is majoring. Late drops for all undeclared students must be approved by the Director of the University Advisement Center (Culp Center, 2nd Floor, ARC).

13


Dropping a Class Late—Cont’d. Graduate

Late drops must be approved by: Dean of Graduate Studies 423-439-4221 gradsch@etsu.edu

Dual Enrollment (High School Students) Undergraduate Admissions

Burgin E. Dossett Hall 1st Floor, Rm. 106 423-439-4213 or 800-462-3878 Go2ETSU@etsu.edu

Early Semester Progress Reports (Available Through GoldLink) Administration of Program Assistant Vice Provost of Enrollment Services

Faculty Training and/or Directions on Reading the Report - Registrar’s Office 423-439-4230

Note: Students may view their early semester progress reports on GoldLink. First-time user go to www.etsu.edu/oit/students/goldmail.

E-mail for Students (Goldmail) To log in: http://goldmail.etsu.edu/

To activate: www.etsu.edu/activate/

First-time user log-in www.etsu.edu/oit/students/goldmail

Office of Information Technology (OIT) Student Help Desk 423-439-5648 shdesk@goldmail.etsu.edu

Emergencies

14

(Gold Alert) See under Alert

Department of Public Safety

Located at the main campus entrance on University Parkway Non-Emergency Phone 423-439-6900 Emergency 911 or 423-439-4480


Emergency Phone Calls (to reach a student) Division of Student Affairs Culp Center, 3rd Floor 423-439-4210

Fees, Student Bursar/Comptroller’s Office Burgin E. Dossett Hall, 2nd Floor, Rm. 202V 423-439-4212 bursar@etsu.edu

D—F

Office of Financial Aid Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 finaid@etsu.edu

Financial Aid (FAFSA - Free Application for Federal Student Aid)

This application must be completed to determine eligibility for most forms of financial aid. Apply online or hard copies are available by special request. All questions pertaining to financial aid should be addressed to the Office of Financial Aid. Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 ETSU Office of Financial Aid web site: www.etsu.edu/finaid Official FAFSA web site http://fafsa.ed.gov/ finaid@etsu.edu

Food Service

Aramark Dining Services Culp Center, 3rd Floor 423-439-4389 catering@etsu.edu www.etsudining.com

Foreign Language Placement Policy Department of Literature and Language

Burleson, Rm 103 423-439-4264 www.etsu.edu/litlang/documents/foreignlang

Fraternities

Student Organization Resource Center (SORC)

Culp Center, Lower Level 423-439-6633 gogreek@etsu.edu

15


General Education Requirements

Art & Sciences in the ARC

Culp Center, 2nd Floor, ARC 423-439-5248 www.etsu.edu/cas/casinarc/ Requirements are listed at: www.etsu.edu/gened

Grade Appeals

Students should contact the faculty member who assigned the grade. If this does not resolve the matter , they may contact the chair of the department offering the course and, if this does not prove satisfactory, the dean of the college offering the course.

Graduate students, contact the School of Graduate Studies.

Graduate Assistantship and Tuition Scholarships

School of Graduate Studies 309 Burgin E. Dossett Hall 423-439-4221

Graduation Requirements (Undergraduate)

Graduation Office

Burgin E. Dossett Hall 1st Floor, Rm. 102b 423-439-6822 or 423-439-6851 www.etsu.edu/reg/graduation registra@etsu.edu

Graduation Requirements (Graduate)

School of Graduate Studies Program Specialists 309 Burgin E. Dossett Hall 423-439-4221

Graduate and Professional Student Organization 16

David Moore, Advisor 309 Burgin E. Dossett Hall 423-439-4221


Greek Life

Student Organization Resource Center (SORC)

Culp Center, 1st Floor, Lower Level 423-439-6633 gogreek@etsu.edu www.etsu.edu/students/sorc/organizations/greek/

Harassment, Sexual or Otherwise

Office of the President Affirmative Action Officer

Burgin E. Dossett Hall, 2nd Floor, Rm. 206 423-439-4211

F—H

Student Affairs Division Associate Vice President and Dean of Students Culp Center, 3rd Floor 423-439-4210

Hazing

Student Affairs Division

Associate Vice President and Dean of Students Culp Center, 3rd Floor 423-439-4210

Health Clinic

Students can be seen at the clinic by making same day appointments. Clinic begins taking calls at 8:00 a.m. and schedules the last appointment for 3:30 p.m.

Roy S. Nicks Hall

1st Floor, Rm. 160 423-439-4225 www.etsu.edu/nursing/shserv/default.aspx

Health Insurance for Students

Student Health Services

Roy S. Nicks Hall, 1st Floor, Rm. 160 423-439-4225 www.gmsouthwest.com www.etsu.edu/nursing/shserv/StudentHealthInsurance.aspx

High School Deficiencies

Office of the Registrar

Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-7097 registra@etsu.edu 17


Holds (On Registration)

Holds must be cleared by the office issuing the hold. Students may find specific “hold” information on GoldLink under “Registration/Status”

Office of the Registrar

Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-5584 registra@etsu.edu

Honors Programs

University Honors, Midway Honors, Honors in Discipline, Fine & Performing Arts Honors

Yoakley Hall, Rm. 129 423-439-6076 honorscollege@etsu.edu

Honor Societies Student Organization Resource Center (SORC) Culp Center, 1st Floor, Lower level 423-439-6633 www.etsu.edu/students/sorc/awards.htm

Housing

On-Campus

Off-Campus

Department of Housing & Residence Life Burgin E. Dossett Hall, 1st Floor, Rm. 108 423-439-4446 housing@etsu.edu

Adult, Commuter and Transfer Services Culp Center, 2nd Floor, ARC 423-439-5641 acts@etsu.edu www.etsu.edu/students/acts/off_campus_housing.asp

ID Card (ID Buc$)-Also functions as a debit card on campus and at registered locations. List of locations at ID Services. ID Services Culp Center, 2nd Floor 423-439-8316 IDBucs@estu.edu

Immunizations

Student Health Services

18

Roy S. Nicks Hall, 1st Floor, Rm. 160 423-439-4225


Incomplete Grades

Assignment of an Incomplete (I) is solely at the discretion of the course instructor.

Intensive Course Requirements Issues

To resolve problems regarding proficiency-intensive requirements, the student should ask their advisor or major department chair to contact:

Academic Affairs Office

Burgin E. Dossett Hall, 2nd Floor 423-439-5049 kirkwood@etsu.edu

International Programs and Services

Yoakley Hall, 1st Floor, Rm. 122 423-439-7737 interntl@etsu.edu

H—I

Internet Access Office of Information Technology (OIT) Student Help Desk 423-439-5648 shdesk@goldmail.etsu.edu

Intramurals Department of Campus Recreation Basler Center for Physical Activity 1st Floor 423-439-7980 Intramural Coordinator 423-439-7982 www.etsu.edu/rec

Jobs for Students

Student Worker Positions

Office of Financial Aid Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 For student job listings, visit www.etsu.edu/finaid/studentwork

19


Full-Time/ Part-Time/Off-Campus

Career and Internship Services Culp Center, 2nd Floor, ARC 423-439-4450 Graduate Assistantships www.etsu.edu/gradstud/ positions.asp

Kingsport Campus

ETSU at Kingsport

1501 University Boulevard Kingsport, TN 37660 423-392-8000 stafforp@etsu.edu

Library

www.etsu.edu/etsu/libraries.asp

Charles C. Sherrod Library (on main campus) Lake Street & Seehorn Rd. Johnson City, TN 37614 423-439-4307 or 1-866-542-3878 (1-866-LIB-ETSU) College of Medicine Library Veterans Administration Campus, Bldg. 4, 423-439-6252 medcon@etsu.edu Extended Campus Library Services Sherrod Library Reference Desk 423-439-4307 or 1-866-542-3878 (1-866-LIB-ETSU) 423-439-4336 (for appointments) jonesmf@etsu.edu

Loans for Students (Regular & Emergency Short-Term) Office of Financial Aid Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 finaid@etsu.edu

Lost and Found (For Campus)

20

D.P. Culp University Center

Information Services Desk, 2nd Level 423-439-4636 univcent@etsu.edu


Lottery Scholarship ETSU Scholarship Office Culp Center, 2nd Floor 423-439-7094

Majors

Students seeking assistance in selecting a major

Peer Career Services

Declaring/Changing Majors

Culp Center, 2nd Floor, ARC 423-439-8651 pcc@etsu.edu To declare or change majors, undergraduate students should go to the department in which the major is offered and fill out a change of major form. The form is also available at the ARC on the 2nd floor of the Culp Center and in the Records Office, 101 Dossett Hall.

Math Tutoring Center For Academic Achievement (CFAA)

Sherrod Library, 1st Floor 423-439-7111

J—M

Meal Plans

Aramark Dining Services

Culp Center, 3rd Floor 423-439-4389 catering@etsu.edu www.etsudining.com

Resident Advantage Plan Housing and Residence Life Burgin E. Dossett Hall, Rm. 108 423-439-4446 housing@etsu.edu

Medical Emergency

Dial 911 or visit ETSU Health Clinic (8am – 4pm Monday thru Friday)

Roy S. Nicks Hall, 1st Floor, Rm. 160 423-439-4225 www.etsu.edu/nursing/shserv/default.aspx

21


Assistance with coordination of locating a student or contacting constituents in event of emergency:

Student Affairs

Culp Center, 3rd Floor 423-439-4210

Minors

To declare or change minors, undergraduate students should go to the department in which the minor is offered and fill out a change of minor form. The form is also available at the ARC on the 2nd floor of the Culp Center and in the Records Office, 101 Dossett Hall.

Medical Professions Advisement

Culp Center, 2nd Floor, ARC 423-439-5602 premed@etsu.edu www.etsu.edu/CAS/MPA

Multicultural Affairs

Culp Center, 1st Floor, Lower Level in the Student Organization Resource Center (SORC) 423-439-6633 or 423-439-5872 Director of Multicultural Affairs terryl@etsu.edu or sorc@etsu.edu

Nave Center (Elizabethton Campus)

Marshall T. Nave Center (ETSU at Elizabethton) 1000 Jason Witten Way Elizabethton, TN 37643 423-547-4900

Notary Public Services

Office of Admissions Burgin E. Dossett Hall, Rm. 106 423-439-4213 Office of Human Resources Burgin E. Dossett Hall, Rm. 307 423-439-4457

Office of the Registrar

Burgin E. Dossett Hall, Rm. 101 423-439-4230

Organizations and Clubs (Student) Student Organization Resource Center (SORC) Culp Center, 1st Floor, Lower Level 423-439-6633 sorc@etsu.edu 22


Orientation

Undergraduate, Student Affairs Division

Culp Center, 3rd Floor 423-439-4210 orientation@etsu.edu

Graduate, School of Graduate Studies

423-439-4221 gradsch@etsu.edu

Overloads (Permission to Take)

The academic advisor and the dean of the undergraduate student’s college approve registration with an overload up to 21 hours.

Graduate students seeking to take an overload of more than 15 hours need the permission of their graduate coordinator and the dean of Graduate Studies.

Parking For permanent and temporary permits (guests/visitors, students, faculty, staff or disability), payment of tickets, regulations and parking services.

M—P

Parking Services Office 908 W. Maple Street 423-439-5650 www.etsu.edu/fa/fs/parking/

Phone Service on Campus

For questions regarding telephones , cable television, or network contact:

Office of Information Technology (OIT) Student Help Desk 423-439-5648 oithelp@etsu.edu or Campus Switchboard 423-439-1000 or Dial 0 from campus

23


Post Office (Campus)

Culp Center, 1st Floor 423-439-4232 byerly@etsu.edu

Preview (Undergraduate Extended Orientation Program) Student Affairs Division

Culp Center, 3rd Floor 423-439-4210 calkinsp@etsu.edu

Privacy Rights of Students

(FERPA—Family Educational Rights and Privacy Act) Office of the Registrar

Burgin E. Dossett Hall, 1st Floor, Rm. 423-439-4230 registra@etsu.edu

Probation, Academic Undergraduate

Contact the dean’s office of the student’s major course of study or major academic advisor.

Graduate Contact the School of Graduate Studies.

Public Safety

University Campus Emergencies 911 Non-Emergencies 423-439-4480 Off Campus or Cell Phone Emergencies 423-439-4480 Non-Emergencies 423-439-4480 Public Safety—Cont’d. VA Campus Emergencies 8-911 Non-Emergencies 423/926-1171 ext 7194

*Dialing 911 from a cell phone on either campus will connect you with the county 911 service; advise of your location.

24

101


Purge Bursar’s Office Burgin E. Dossett Hall, 2nd Floor, Rm. 202V 423-439-4212 bursar@etsu.edu

Radio Station

(Campus)

WETS-FM

423-439-6440 or Toll Free 1-888-895-WETS (9387) wets@etsu.edu

Refunds (Fees)

Bursar’s Office

Burgin E. Dossett Hall, 2nd Floor, Rm. 202V 423-439-4212 bursar@etsu.edu

Release of Information by Students Welcome Center (Academic Grades)

Culp Center, 2nd Floor, Rm 271 423-439-7099 Bursar’s Office (Account Information) Burgin E. Dossett Hall, 2nd Floor, Rm. 202V 423-439-4212

P—R

Financial Aid (Financial Aid Information) Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300

Health Clinic (Health Information)

Roy S. Nicks Hall, 1st Floor, Rm. 160 423-439-4225

Reporting a Crime

Non-Emergency Phone 423-439-4480 Emergency 911* or 423-439-4480 *Dialing 911 from a cell phone will connect you with the county 911 service; advise that your location is on the ETSU campus.

Residence Halls

Department of Housing & Residence Life

Burgin E. Dossett Hall, 1st Floor, Rm. 108 423-439-4446 housing@etsu.edu

25


Rideshare

Adult, Commuter and Transfer Services

Culp Center, 2nd Floor (ARC) 423-439-5641 acts@etsu.edu

RODP

(Regents Online Degree Program) Office of Academic Technology (ATS)

423-439-8614 www.rodp.org

Roommate Problems

Department of Housing & Residence Life

Burgin E. Dossett Hall, 1st Floor, Rm. 108 423-439-4446 housing@etsu.edu

Safety (Escort to car, class or hall after dark) Safe Voyage 8 p.m. to midnight M-F During Fall and Spring 423-914-5940

All other times—

Department of Public Safety 423-439-4480

Schedules (Class)

Office of the Registrar

Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-5584 (GoldLink Help Line) Look up classes by term at www.etsu.edu/goldlink View PDF version at www.etsu.edu/reg registra@etsu.edu

Scholarships

Scholarship Office Culp Center, 2nd Floor Welcome Center 423-439-7094 scholarshipoffice@etsu.edu 26


Senior Exit Exam Registering for the test: walk-ins accepted Sherrod Library, 1st Floor Problems: Sherrod Library, 1st Floor 423-439-6709 testing@etsu.edu

Service-Learning/America Reads

Office of Service-Learning

Warf-Pickel, Rm. 423 423-439-7776/423-439-7775 taylort@etsu.edu (service-learning) amreads@etsu.edu (America Reads)

Sexual Assault, Counseling and Assistance

To report sexual assault or abuse, contact:

Department of Public Safety

Non-Emergency Phone 423-439-4480 Emergency 911 or 423-439-4480

For sexual assault counseling and assistance, contact:

Counseling Center

Culp Center, 3rd Floor 423-439-4841 After 4:30 p.m. or on weekends contact the Counseling Center through Public Safety 423-439-6900

Smoking Policy S

Effective August 11, 2008, ETSU is a tobacco-free campus, with smoking and all other tobacco usage permitted only in private vehicles. This tobacco-free policy is in effect 24 hours a day year-round.

Sororities Student Organization Resource Center (SORC) Culp Center, 1st Floor 423-439-6633 gogreek@etsu.edu

Speech and Hearing Clinic

Lamb Hall

2nd Floor, Rm. 204 423-439-4355 27


Sports Clubs Department of Campus Recreation Basler Center for Physical Activity, 2nd Floor 423-439-7980

SGA (Student Government Association)

Culp Center, 1st Floor Lower Level, SORC 423-439-4253 sga@etsu.edu

Student Worker Questions (Federal Work Study Program) Office of Financial Aid Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 finaid@etsu.edu

Study Abroad and Exchange Programs

International Programs and Services

Yoakley Hall, 1st Floor, Rm. 122 423-439-7737 interntl@etsu.edu

Summer School Office of Summer School Programs Campus Center Bldg., Rm. 213G 423-439-8304 cssummerschool@etsu.edu

Suspension (Academic)

Undergraduate Students—Contact the Division of Student Affairs for readmission following suspension:

Student Affairs Division

Culp Center, 3rd Floor 423-439-4210

Graduate Students—Contact the School of Graduate Studies:

School of Graduate Studies

28

Burgin E. Dossett Hall, 3rd Floor, Rm. 309 423-439-4221


Testing Center

Center For Academic Achievement

Sherrod Library, 1st Floor 423-439-6709 testing@etsu.edu

Tickets

Sports Tickets

Athletic Ticket Office 423-439-3878 etsusportsinfo@etsu.edu

Tours

Campus tours–Graduate Students

423-439-4431 Campus tours–Undergraduate Students 423-439-4213

Transcripts

Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-4230 registra@etsu.edu

Transfer Articulation Agreements

www.etsu.edu/articulation

Transferring to ETSU

Office of Admissions Burgin E. Dossett Hall,1st Floor, Rm. 106 423-439-4213 Go2ETSU@etsu.edu Online Transfer Guide www.etsu.edu/transfer

Adult, Commuter and Transfer Services (ACTS)

Culp Center, 2nd Floor, ARC 423-439-5641 acts@etsu.edu

S—T

Tuition and Fees

Bursar/Student Accounts Burgin E. Dossett Hall, 2nd Floor, Rm. 202

423-439-4212 bursar@etsu.edu 29


Tutoring

TRIO - Student Support Services

Center For Academic Achievement

Must meet TRIO Guidelines Culp Center, 3rd Floor 423-439-5396 duvall@etsu.edu

Sherrod Library, 1st Floor 423-439-7111 learning@etsu.edu

Undergraduate Research & Creative Activities

Student-Faculty Grants, Conference Travel, Research Discovery Workers, Summer Fellowships

Yoakley Hall, Rm. 129 423-439-6076 honorscollege@etsu.edu

Vending Machine Problems For help with ID Bucs cards: ID BUCS Culp Center, 2nd Floor 423-439-8316 IDBucs@etsu.edu

Monetary reimbursement due to vending machine malfunction:

Bursar/Student Accounts

Burgin E. Dossett Hall, 2nd Floor, Rm. 202 423-439-4212 bursar@etsu.edu

Reporting vending machine problems, malfunctions, needed repairs: Auxiliary Services

Burgin E. Dossett Hall, 2rd Floor, Rm. 202D 423-439-6887 criggerj@etsu.edu

Veterans Affairs at ETSU 30

Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-6819 lasecki@etsu.edu


Voter Registration

Adult, Commuter & Transfer Services (ACTS)

Culp Center, 2nd Floor, ARC 423-439-5641 acts@etsu.edu

Weather (Inclement Weather Policy)

Refer to ETSU web site, WETS-FM, GoldAlert and local media for updates.

Withdrawing from the University Undergraduate Office of the Registrar

Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-4230 registra@etsu.edu

Note: Students may withdraw from all classes without documentation, until the week before classes end for the semester. Students with financial aid or scholarships must see a financial aid counselor before withdrawing.

Graduate students

Graduate students with graduate assistantships or tuition scholarships should contact: School of Graduate Studies Burgin E. Dossett Hall, 3rd Floor, Rm. 309 423-439-4221

Women’s Resource Center

Campus Center Building

Rm. 230 423-439-5772 wrcestu@etsu.edu

Center For Academic Achievement (CFAA)

T—W

Writing Lab Sherrod Library, 1st Floor 423-439-7111 learning@etsu.edu

31


32


33 33


34


Scenarios

This section addresses some of the situations faculty and staff might face when assisting students. Where several offices are listed under a topic, they are not in any particular order. Please contact, or refer students to, the office you feel is most appropriate. You may wish to contact one or more of the offices listed under a topic.

What To Do If‌ A student is in crisis and needs immediate assistance‌

Contact Public Safety

Non-Emergency Phone 423-439-4480 Emergency 911* or 423-439-4480 *Dialing 911 from a cell phone will connect you with the county 911 service; advise your location.

Contact the Counseling Center Culp Center, 3rd Floor, Rm. 340 423-439-4841

A student does not know who their advisor is or cannot contact his or her advisor...

Undergraduate students with declared majors

Contact the advisor, department, chair /dean (see advisement contacts page 45)

Contact the University Advisement Center Culp Center, 2nd floor 423-439-5244

Undeclared or Developmental Studies

Medical Professions

* If unable to reach advisor call the ARC

Contact Medical Professions Advisement Culp Center, 2nd floor 423-439-5602

Culp Center, 2nd floor 423-439-8650 Graduate Students Contact departmental chair or the School of Graduate Studies: Burgin E. Dossett Hall, 3rd Floor, Room 309 423-439-4221

35


A student appears to be having emotional issues and is in need of a referral… Contact the Counseling Center Culp Center, 3rd Floor, Rm. 340 423-439-4841

A student is disruptive in class or a student’s behavior is threatening… Contact Public Safety Non-Emergency Phone 423-439-4480 Emergency 911 or 423-439-4480 Contact the Dean of Students Student Affairs, Culp Center, 3rd Floor 423-439-4210 Contact the Counseling Center Culp Center 3rd Floor, Rm. 340 423-439-4841

A student is having test taking anxiety…

Contact Disability Services

Center For Academic Achievement (CFAA)

Culp Center, 3rd Floor 423-439-8346 TDD 423-439-8370

Sherrod Library, 1st Floor 423-439-6709 testing@etsu.edu

Contact the Counseling Center Culp Center, 3rd Floor, Rm. 340 423-439-4841

A student is thinking of leaving school…

Discuss circumstances with the student. Take this opportunity to help retain the student by referral to the appropriate campus support area(s)

36

Example: for personal issues refer to the ETSU Counseling Center


A student is thinking of resigning a Graduate Assistantship/Tuition Scholar Position…

A student is complaining about a situation with another professor…

Scenarios

Contact the School of Graduate Studies Burgin E. Dossett, 3rd Floor, Room 309 423-439-4221

Contact the department chair and/or dean

A student is in need of temporary disability parking Parking Services Office 908 W. Maple St. 423-439-5650

A student is having difficulties registering or utilizing GoldLink…

GoldLink Help Desk

Contact the Office of the Registrar

423-439-5584

Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-4230 registra@etsu.edu

A student is thinking about dropping a class… Find out why, then contact the student’s course

instructor/ or academic advisor. Refer the student to the following offices to learn about the consequences of dropping the course (e.g., eligibilty for financial aid). Contact the Office Contact Financial Aid of the Registrar

Burgin E. Dossett Hall 1st Floor, Rm. 105 423-439-4300

Burgin E. Dossett Hall, 1st Floor, Rm. 101or 102 423-439-4230 registra@etsu.edu

Contact the Scholarship Office

Culp Center, 2nd Level Welcome Center 423-439-7094 scholarshipoffice@etsu.edu

Contact the School of Graduate Studies Burgin E. Dossett Hall,

3rd Floor, Room 309 423-439-4221

37


A student approaches you with a question, concern, or issue and you are not sure who to call or where to refer the student‌

Contact the ARC (Advisement, Resources and Career Center) Culp Center, 2nd Floor 423-439-8650

Any type of emergency or situation arises after hours and you need immediate assistance‌

Contact Public Safety

38

Non-Emergency Phone 423-439-4480 Emergency 911* or 423-439-4480 *Dialing 911 from a cell phone will connect you with the county 911 service; advise of your location


39


ETSU University Campus Map

40


ETSU Campus Map

41


VA Campus Map

42


VA Campus Map

43


44


Advisement Contacts To help students needing academic advisement, please call the contact listed below. When in doubt, call the ARC (439-8650). All area codes are 423 unless noted. Accounting .................................................................. 439-5275 Advertising .................................................................. 439-4491 Allied Health ................................................................ 439-7468 Anthropology .............................................................. 439-4370 Appalachian Studies .................................. 439-7865 or 7997 Art (less than 30 credit hours) ............................. 439-5256 Art (30 credit hours and above) ........................ 439-4247 Astronomy .................................................................... 439-4231 Athletic Advisement ............................... 439-6439 or 4618 Biology (less than 60 credit hours) ................... 439-5256 Biology (60 credit hours and above) ................ 439-4329 Bluegrass ...................................................................... 439-7072 Broadcasting ............................................................... 439-5246 Cardiopulmonary Science ...................................... 439-7468 Chemistry ..................................................................... 439-4367 Clinical Nutrition........................................................... 439-4497 Comm (undeclared concentration)....................... 439-5246 Computer and Information Sciences ................. 439-5328 Criminal Justice and Criminology ........................ 439-8576 Cross-Disciplinary Studies ...................................... 439-4223 Curriculum and Instruction .................................... 439-7595 Dental Hygiene .......................................................... 439-4499 Developmental Studies ......................................... 439-5244 Digital Media ............................................................... 439-7141 Early Childhood Development ............................ 439-7626 Economics .................................................................... 439-5275 Elementary Education (ISED) ................................ 439-7626 Engineering Technology ............................439-7822 or 7654 English (Literature & Language).............................. 439-4339 Environmental Health .............................................. 439-5243 Exercise Science ......................................................... 439-4265 ETSU at Kingsport .................................................... 392-8000 Family and Consumer Sciences.............................. 439-7532 Finance .......................................................................... 439-5275 Foreign Languages (Literature & Language)...... 439-4339 General Studies .......................................................... 439-4223 Geosciences (Geography and Geology) ............. 439-7516 Health Sciences .......................................................... 439-4564 History ........................................................................... 439-4222 Honors College ......................................................... 439-6076 Human Services ......................................................... 439-7667 Interior Design ......................................................... 439-7141 Journalism .................................................................... 439-4491 Legal Studies (minor) ............................................... 439-4217 Literature and Language........................................... 439-4339

Advisement Contacts

Undergraduate Students

45


Management ............................................................... 439-5275 Marketing ..................................................................... 439-5275 Mathematics ................................................................ 439-4349 Music .............................................................................. 439-6948 Nutrition and Foods.................................................... 439-4497 Nursing .......................................................................... 439-4578 Park & Recreation Management .......................... 439-4265 Philosophy ................................................................... 439-4425 Physical Education (K-12).......................... 439-7626 or 4265 Physics ........................................................................... 439-4231 Political Science, International Affairs & Public Administration.............................................. 439-4217 Pre-Business ................................................................ 439-5275 Pre-Education ............................................................. 439-7626 Pre-Professional Programs Pre-Chiropractic ................................................. 439-5602 Pre-Dentistry ....................................................... 439-5602 Pre-Engineering ................................................. 439-4231 Pre-Law ................................................................. 439-6697 Pre-Medical ......................................................... 439-5602 Pre-Occupational Therapy ............................ 439-7468 Pre-Optometry .................................................. 439-5602 Pre-Osteopathic Med ...................................... 439-5602 Pre-Pharmacy ..................................................... 439-5602 Pre-Physical Therapy ....................................... 439-7468 Pre-Physician Assistant ................................... 439-5602 Pre-Podiatry ........................................................ 439-5602 Pre-Veterinary .................................................... 439-5602 Professional Studies .................................................. 439-4223 Psychology (less than 60 credit hours) ............ 439-5246 Psychology (60 credit hours and above) .......... 439-4424 Public Health ............................................................... 439-4243 Public Relations .......................................................... 439-4491 Radiography ................................................................ 439-7468 RODP – Advisement ................................................. 439-4223 RODP – Permits .......................................................... 439-8616 Social Work (less than 45 credit hours) ............. 439-5246 Social Work (45 credit hours and above) .......... 439-6006 Sociology ...................................................................... 439-4370 Special Education ...................................................... 439-7626 Speech ........................................................................... 439-4491 Sport Management .................................................. 439-4362 Surveying and Mapping ......................................... 439-7822 Technology .................................................................. 439-7822 Theatre and Dance .................................................... 439-4491 Undeclared Majors .................................................... 439-5244 Women’s Studies ........................................................ 439-4125 Graduate School ....................................... ............... 439-4221 Medicine, College of ............................... .............. 439-2033 Pharmacy, College of ............................................ 439-6300 Teacher Licensure, Undergraduate .................. 439-7626 46


Stay...Succeed...Graduate

47


7


Ask Me Booklet  

Quick reference guide for faculty and staff participating in the Ask Me program at ETSU.

Advertisement
Read more
Read more
Similar to
Popular now
Just for you