â€œFor Crest Nicholson Eastern, Gordon & Co
who we are
manage many of our developments and are a preferred
managing agent on complex schemes due to the
attention to detail, technical and legal knowledge
what we do
and excellent customer service. More recently
Gordon & Co have been involved as early as the land
accounting & financial control
acquisition stage to provide advice and peace of mind
additional services advice health & safety property developers costs & fees
that a comprehensive management strategy can be achieved on challenging sites. From land acquisition to launch, communication
is vital and Gordon & Co work closely with our own solicitors to review legal documentation, and are an integral part of the briefing to the sales team.
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Whilst selling on a development the Crest sales team have regular communication with Gordon & Co and any concerns or queries from prospective purchasers are dealt with swiftly. Crestâ€™s legacy is of utmost importance and it is essential we partner with a managing agent
who can maintain our developments to a high standard and provide the same high standards of customer service for our purchasers.â€? Annette Cole Sales & Marketing Director Crest Nicholson Eastern
Gordon & Co has been managing blocks and estates since 1948. Since then, various house builders, freeholders, management companies and individuals ranging from just 10 properties to 2500 have appointed us as their trusted managing agents.
who we are Our award winning team believe in establishing long term relationships with all our clients, and consequently a better understanding of their requirements. This enables us to provide the correct service for each unique situation. All developments are different and Gordon & Co tailor each role and fee to suit the needs and input of the individual client. With the latest block and estate management software package on our client portal, Gordon & Co can deliver all of the important financial data quickly, correctly and efficiently. We can provide a secure login for directors and owners to view information and provide the ability to pay service charges online, as required.
Winners of the News On The Block Property Management Award: Best New Build Property Management Company Of The Year 2014/2015
property professionals You can take comfort that Gordon & Co are members of, and abide by the stringent regulations of: ARMA-Q (Association of Residential Managing Agents) The Ombudsman Services ARLA (Association of Residential Lettings Agents) FCA (Financial Conduct Authority) NAEA (National Association of Estate Agents)
Ombudsman Services Property
We believe in long-term relationships. In doing so, we believe that this enables us to gain an understanding of each clientâ€™s requirements and be able to provide the required high level of service for each unique instruction. No two properties are the same and Gordon & Co will always place huge emphasis on tailoring our property management services and fees to suit these individual needs.
what we do Standard management services
Additional management services
Preventative and reactive
Tendering for competitive
insurance renewals (buildings, lifts,
Management of maintenance contracts that would typically
public indemnity, directors and officers liability insurance)
include lifts, cleaning, gardening,
Accounting and financial control
roof, communal energy systems,
(budgets, ground rents, invoices,
estate facilities and playgrounds,
reconciliations and payroll)
woodland areas and pumping stations Regular site visits Ensuring compliance with Health and Safety legislation
Formulating service charge demands Arrears chasing Maintenance of all company records
Freehold purchases Ground rent collection Company secretarial Major works projects Assisting with leases, licences and planning Insurance reinstatement cost assessments Out of hours emergency service Assisting with lease extensions, rent reviews and enfranchisement
After initial consultation and a site meeting, Gordon & Co will discuss the services required and the involvement of both parties. From there we will draw up a management contract setting out our duties and fees in order to run the block efficiently and cost effectively, including some or all of the services below.
standard services Insurance
Gordon & Co fully appreciate our clientsâ€™ need for
Regular site visits to the property or estate will
appropriate insurance. Given our size, we are well
be undertaken for which an agreed number can
positioned to obtain high quality building and estate,
be specified by the client and written into the
plant, terrorism, Directors and Officers liability and
other insurances at very competitive rates.
Preventative and reactive maintenance
Service charge budget and demands In advance of each service charge year an estimated
The immediate response and actions to everyday
budget for the block or estate will be prepared by the
problems including leaks, communal and electrical
property manager on the basis of historical expenditure
malfunctions, door locks, gutters, downpipes, leaves,
and include any planned revisions for the year ahead.
keys, lighting, fire alarms and car parking etc.
Once agreed by the client these charges will be invoiced
Management of contracts Gordon & Co will orchestrate block and estate service contracts with quality approved companies for works such as cleaning, gardening, maintenance, plant supervision, electrical testing etc.
as payable under the lease terms.
accounting & financial control Arrears chasing
Maintenance of all company records
Good cash flow is essential for the good
Gordon & Co will keep all of the company’s records
management of all buildings and estates. If owners
and information up to date and available for
fail to pay their contributions the ability to finance
inspection with pertinent information available
their needs will be jeopardized. It is our policy to
to view on our client portal.
chase any arrears, instructing solicitors as necessary, following client consultation.
Health and Safety compliance
Accounting and financial control The accounts department will keep all of our client’s monies in FCA and ARMA-Q approved client
We will always be pleased to advise on such
accounts. Each client has their own independent
matters. This is becoming ever more important as
account and funds are managed by each schedule,
regulations become stricter for both the agent and
for which we will always be happy to advise on
client. Gordon & Co will advise on risk assessments,
balances, arrears and interest payments.
water hygiene, fire and electrical safety, together with liabilities of the directors or the “duty holder”.
Where money is raised for a specific purpose, such as major works or reserves, this will be kept in a further separate account that will not be used for everyday service charge expenditure. Gordon & Co will reconcile all income and expenses at the end of each service charge year. This information will then be provided for appropriate account audit and certification.
The general procedure is as follows:
Well organised and tended blocks and estates
Gordon & Co will review the lease/transfer to
will have an on-going maintenance programme to
understand if there is a pre-defined cycle that
keep the building and grounds in top condition.
needs to be adhered to.
This not only keeps your investment valuable
Initial communications will be instigated between
and safe, but also provides for preventative planned
the client and Gordon & Co to discuss the works
We will arrange a survey of the building to obtain
Gordon & Co are able to place freeholders in
Gordon & Co are the Company Secretary for many of
contact with professional investors and are regularly
our clients who do not wish to have the added burden
There is a legal consultation process that must
involved in the sale of freeholds for their clients.
of dealing with the Limited Company aspects.
be adhered to if works are going to cost over a
The Landlord’s Notice of Intention will be sent to
threshold value in accordance with the Landlord
all lessees on behalf of the client inviting comment,
and Tenant Act 1985 and Service Charges
observations and details of any contractor they
(Consultation Requirements) (England) Regulations
would like to include in the tendering process within
Once the ground rents and leases are finalised, a competitive price can be obtained from one of our
This involves dealing with items such as:
panels of buyers. We only deal with known third
Calling and attending AGM’s
parties and are willing to liaise and assist on the sale.
Maintaining and updating all relevant
Ground rent collection Gordon & Co can assist the freehold purchaser by collecting the ground rent from the owners according to the lease. We have software systems in place that are compatible for this process purpose and current income statements can be produced at any time for the freeholder.
2003 (as amended). Works could include internal and external
Maintaining statutory books for the
refurbishments, car park works, re-wirings and
Companies House register
fire detection systems in accordance with
Preparing and issuing share certificates Dealing with all official correspondence Preparing and filing of annual returns
Gordon & Co are able to provide a contact telephone
30 days. A surveyor is then appointed to draw up specification, put works out to tender and obtain at least three quotations. We then advise on the returned tenders, including all associated costs such as building surveyors,
All contractors will be vetted, and only allowed to undertake works for the client if Gordon & Co is satisfied with their due diligence, method statements,
Out of hours service
costs in advance.
risk assessments, standards of work and
contract administration, CDM Regulations and VAT. Owners are then notified of the total expense together with their apportionment and have a further 30 day consultation period to raise any final
questions or observations.
A charge will apply for the collection and
line managed by property professionals who have
The fees for undergoing this procedure will be
Once funds are collected the contractor is formally
details of your property or estate and your approved
discussed with our clients before undertaking
appointed and the lesses are advised of the start
contractors list. This enables emergencies to be dealt
date. Gordon & Co and the contracts administrator
with promptly and efficiently should they occur “out of hours”. If this service is unable to deal with the matter unassisted, both the Property Manager and the Head of Block Management are available for consultation.
will then closely liaise throughout the project.
Whether you are looking to extend your lease, or need advice on valuing your property, Gordon & Co have all the connections and knowledge to guide you where possible.
advice Assisting with leases, licenses and planning Gordon & Co can assist with lease interpretation, the procedure for obtaining lease extensions and the processes for such issues as Licences for Alterations. We are also happy to provide general planning and lease advice where required.
Insurance reinstatement cost assessment It is recommended to have your block re-valued every few years, especially if reinstatement prices are moving significantly. If a development is valued too highly the insurance premium will consequently be too high. If the insured amount is too low, the amount may not cover the full reinstatement costs and leave owners with an unexpected and often expensive residual financial liability.
In order for us to manage your block correctly we will need to arrange the appropriate risk and Health and Safety assessments.
health & safety Currently the surveys assist the management and
Gordon & Co will inform clients of what needs to be
managing agents to comply with their statutory
addressed including such items as:
duties under the: Emergency common parts lighting 1. Health and Safety at Work Act 1974 Fire and smoke detection systems 2. The management of Health and Safety at Work Regulations 1999 3. The Regulatory Reform (Fire Safety) Order 2005 4. Other current and future relevant
Fire Risk Assessments Water hygiene risks Dangers and Hazards Reactive maintenance
statutory duties Asbestos inspection and management reports
Good, efficient and cost effective maintenance is
The maintenance of the lift is not only essential,
essential to the smooth running of any block or
but a legal requirement.
estate and Gordon & Co use a selection of specialist contractors who provide just that.
Gordon & Co will organise a maintenance contract for this as well as specialised insurance, for which a
consulting engineer will inspect every six months.
It is often the first thing one sees and comments
A report is then issued and any necessary
on when arriving at any development. We recognise
works will be carried out in conjunction with the
the importance of keeping the grounds and
associated areas well maintained, clean and tidy through regular visits.
Security The security of your property is important and we
Cleaning The cleanliness of the common parts is the first thing you see inside the building and hence it is paramount to keep these areas maintained and clear of obstructions.
can assist with the installation of: Electric gates CCTV Entry systems
Neglect of regular cleaning will result in smells, dirt, dust and, in turn, excessive wear and tear that could be avoided. Cheap is not necessarily good, it is value for money that should be paramount when using service charge funds. Frequency and specifications can be tailored to each building and higher than normal wear and tear areas.
As with many things in life preparation and planning is the key; Estate and Block management need just that.
property developers If you are a developer looking to
Our new business team is
Where on-site staffing is
employ a reliable and trustworthy
structured to provide quality
desired, we will take the time to
managing agent, Gordon & Co
relationships. We actively support
discuss options with our client
can provide you with a proactive
stakeholders from planning, sales,
to understand the vision for
service that you can depend on.
site, technical and customer care
the development. This enables
teams to ensure that the whole
us to contribute to the right
process is seamless.
job specification, uniform, staff
Our service sets out to assist all stakeholders in the project from
training and employment strategy.
the developer to the residents and
Our pre-occupation welcome
social housing providers.
meetings benefit all owners. They
Where occupation is phased,
help to start build the community
Gordon and Co. work with all
We are familiar with the needs
and are a valuable early introduction
parties to ensure that areas of
of both simple or complex
for residents to understand the
the development are logically
buildings and estates. Our quality
and seamlessly passed over. This
analytical skills can assess the
ensures that both the customer
full requirements of a scheme,
We can provide continued
and the client are looked after with
draft service charge schedules,
liaison with the owners and a full
a clean transfer of responsibilities
management plans and develop
encompassing welcome pack
and minimum cost to the
processes that meet the ethos of
tailored to each development
each unique development.
When the developments start being sold, Gordon & Co will liaise with the solicitors as to pro-rata insurance charges, service charges, ground rent and will properly account for void payments. A financial year- end will be decided, and Gordon & Co will draw up an initial budget for the developer to agree. The service charge will be calculated in accordance with the lease/transfer and subsequently billed to the purchasers. Gordon & Co will set up all the maintenance contracts discussed, and carry out any necessary contractor assessments. The continuing involvement of the managing agent through these stages is vital, making queries from new owners significantly easier to resolve. If you need any advice or wish to consider using Gordon & Co please contact us on 020 7724 4477 or firstname.lastname@example.org
On site sales services for the developer Depending on site size and location, Gordon & Co would tailor a team to work in situ for the developer which would include a key member of staff with relevant management experience. G ordon & Co are able to work with the developer to give the site a strong brand presence. Liaising and working with our branding experts, the right marketing material would be produced professionally and quickly to assist the sales process. Gordon & Co have a strong and successful track record working for developers as a sales agent. This would include all marketing channels and collateral, as well as an on-site presence. Overseas sales - Gordon & Co have a comprehensive network of Asian offices and personnel able to provide local support and assistance. Commercial space â€“ Where possible and practical, Gordon & Co would look to occupy on-site commercial space for a continued Gordon & Co presence in the area (eg. The Strata Building, SE1 and Tavern Quay, SE16).
After the initial meeting with the freeholder/directors of the management company, Gordon & Co will assess the block or estate, in line with the clients requirements and input, will give you a total price to carry out the standard management of the development.
costs & fees Our management fees will be shown in both the
Depending on the legal documentation, there may be
Budget and Management Agreement, payable
charges payable directly by the owner, not the service
as per the lease apportionment.
charge account, for items such as:
Gordon & Co can carry out additional duties such as Company Secretarial, major works, assisting with lease interpretation and obtaining planning consents for reasonable and proportionate fees.
Licence to alter Licence to assign Deeds of covenant Solicitors enquiries (when selling a property) Replacement share certificates The duplication of extra documents such as insurance schedules, leases, transfers (Memorandum and Articles of Association etc.) These are all made clear in our management contract.
one of the
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on the pulse (as at of Q1all 2015) property networks & trends
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Gordon & Co are conscious that with the rapid technological advances occurring almost daily, companies need to keep their finger on the pulse of these new and technical developments or risk becoming out of touch.
Gordon & Co champions the increased communications between all parties involved through all channels. Whether you want to email, call, ‘post’ or ‘tweet’ us, we want to hear it. We will also manage accounts and pages for individual developments if there is a need.
one of the
ontop the50pulse of all most influential property networks property agents & trends online twitter
Feel free to get in touch through any of the above channels or for advice and answers
(as at Q1 2015)
relating to your property or development. Alternatively, we have developed a bespoke QUBE portal where you are able to view your unit information.
on the pulse
young & we understand of dynamic; the importanceproperty net social networking
“G ordon & Co recently won a tender for the management of our building, now that it is under a “right to manage company”. They have patiently worked to rationalise costs, drawn up our first long term management plan and kept communication channels open at all times. For the first time in many years we feel as though we have professionals managing our property.” Kelvin MacKenzie - Tower Bridge
“I have associated with Gordon & Co as managing agents for many years now and without doubt would recommend the team as the best. They are professional, supportive, responsive and overall very client centered. They are prepared to hold the line when needed and be flexible when the situation demands it. They deliver to the highest standards and are unfailingly polite and prepared to listen and they act in the best interests of the property and leaseholders.” Sue Black - Paddington
Block & Estate Management
Sales & Lettings
200 Lavender Hill London SW11 1JA Tel: 020 7223 3100 email@example.com
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