APEX CEO joins IFSA Leadership The International Flight Services Association (IFSA) announced recently that Joe Leader, the CEO of the Airline Passenger Experience Association (APEX) would also be supporting IFSA with a similar title and duties. “The IFSA Board is excited to bring Mr. Leader on board and believe that he will be an important member of our team,” said IFSA President Jane Bernier-Tran, in an announcement to the Association’s members at the end of January. “We are confident that he will assist IFSA in broadening its portfolio, increasing airline engagement, building partnerships and assisting the Board with strategic initiatives.” As IFSA CEO, Leader will work to expand membership worldwide, grow airline participation at the annual EXPO and represent IFSA interests at related industry conferences such as FTE, AIX and Skift. With a CEO, Bernier-Tran said the group would have a larger pool of contacts, customers, friends and colleagues as a result of a growing our international IFSA network and community. “Our size and international presence will enhance our ability to advocate on issues impacting our businesses,” she said. “And the boost in resources will put IFSA in a better position to be more strategic by enhancing our services to members.”
Zandi has more than 30 years of experience in hospitality, business management and retail and restaurant development and operations. “Fraport is a major international player with an impressive wealth of knowledge, talent and resources,” said Zandi. “I am passionately committed to positioning the Airmall brand for the 21st Century as best in class by creBen Zandi ating breakthrough services, products and experiences to serve the shifting customer base. It’s an exciting time.” Zandi joins Airmall following his role as executive vice president of operations of PGHC Inc., a privately owned restaurant company based in Dedham, Massachusetts with annual revenue of $250 million. Before joining PGHC Inc., Zandi owned and operated Zanick Inc., a regional restaurant group and consulting firm based in Bristol, Tennessee, and grew the business to more than $15 million in annual revenue. He also served as director of operations of all retail, food and beverage concessions in major airports for Host Corporation by Marriott for 13 years.
Conrad is new Clip Sales Director
Zandi new President/CEO at Airmall USA Airmall USA announced in January the appointment of Ben Zandi as president and chief executive officer, overseeing the North American operations of its parent company, Fraport. Fraport serves more than 230 million travelers in 24 airports and nine countries. In the U.S., its airport concessions program, Airmall, is in four major airports.
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Onboard products supplier Clip has added Kris Conrad as Sales Director for Americas and Middle East. His primary responsibilities will be to develop the Clip brand in North and South America and further support the Middle East region. Conrad has worked in the aviation industry for more than two decades, starting as a baggage handler, ticket counter, sales, marketing, and independent consultant. He was a sales and account manager for Southwest Airlines, worked in several positions at American Airlines/Sabre, Travelport (formerly Worldspan), Five Oceans (Gate Gourmet) as Kris Conrad Sales Director, and in Dubai for Emirates Group. Conrad lived in Dubai for three years working with the Emirates Group while covering North America. His travels have been extensive in Europe, Middle East, North Africa, Australasia and Asia.