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Nedbank Retail Banking: Making banking accessible to all Nedbank intends working with communities to make banking services more accessible.


ur clients are engaged by skilled, enabled and productive staff who, through meaningful conversations, ensure we deliver our clients’ needs and aspirations. As a bank for all, Nedbank realises that communities and their representatives are key stakeholders in our bank for all strategy. As such, the bank’s strong relations with government, organised business and communities remain a key focus in growing its client base of over seven-million. Our presence in the Western Cape community goes a long way in allowing for greater financial inclusion while contributing to social upliftment and economic development. Nedbank continues to grow its distribution presence across South Africa, including the Western Cape as the fastest-growing province. This enables us to provide accessible banking to all South Africans. We continue to invest in our frontline staff that operate across 95 traditional branches, eight relationship centres and seven personal loan centres. Nedbank has embarked on a distribution strategy to convert all traditional branches to “Branch(es) of the Future”. Branches of the Future are equipped and enabled with world-class technology to create a great place to bank for our clients and a great place to work for our staff. We currently have 25 “Branch of the Future” stores in the Western Cape. To make banking more convenient, we currently have eight branches that operate and trade on a Sunday. For further convenience to our clients, we have also increased our ATM distribution to 606 and Intelligent Depositors to 127 in the province. Nedbank’s client-centred approach has seen the bank intensify its efforts in delivering a distinctive client experience through innovation. The introduction of the award-winning Nedbank App Suite is evidence of the bank’s progress and its understanding of client needs. The App Suite serves as a virtual extension of our distribution network operating from the palm of your hands. “It makes it easy for clients to do their banking securely – from anywhere, anytime,” says Sharon Smith: Regional General Manager of Western Cape Branch Networks at Nedbank. “Our offering in Western Cape Retail extends to Small Business and Professional Banking. We believe that small business is a critical segment of our economy and plays a key role in job creation. To


Sharon Smith, Nedbank Regional General Manager Branch Networks support small businesses we have dedicated relationship managers, either in branch or in relationship centres for every small business account holder. We have a website called ‘’ that serves as a networking platform for small business owners and provides ongoing support in numerous aspects of business. We also have a fully integrated electronic banking application that incorporates payroll, as well as accounting, all accessible via a single platform,” Smith adds. For more information about our Nedbank Retail Banking offering please call Sharon Smith on +27 21 928 2000 or send an email to


Western Cape Business 2017  
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