Page 32

INTERVIEW

Breaking records and geared for expansion The general manager of Cape Town International Airport, Deon Cloete, explains how the airport was able to handle 10-million arrivals in 2016. Why did you win Africa’s Leading Airport at the 2017 World Travel Awards Africa?

Deon Cloete, GM

We have great people. And it’s not just us. We have just over 550 people but at a campus level, we have about 8 000 employees representing all the streams such as merchants and service providers. Is there a committee that oversees the airport? We try to do it at association level. Thirty organisations meet in the security structure, the Joint Planning Committee. The airlines have an executive meeting representing individual airlines. We recently adopted a new operating model with key account managers for each group that makes a material contribution at airport level, SARS, Customs, retailers, etc. Historically all our efforts were about making ACSA successful directly, but we recognise that the value chain is much broader. We want those entities to be, and remain successful. What is the model of Air Access?

BIOGRAPHY Deon holds a Bachelor’s Degree in Commerce and a Master’s Degree in Business Leadership from the University of South Africa. He has 30 years experience in the aviation industry and has served at all nine ACSA airports. In 2000 he was seconded to South African Airways as General Manager: Support Services. Deon served on the Boards of Wesgro, the Western Cape Economic Development Agency, and now he serves on the NSRI and CTICC boards. WESTERN CAPE BUSINESS 2018

Prior to 2015 we had an informal arrangement but then we put the funding in place and now big corporates are involved. Currently the model is they make a financial contribution and the steering committee decides how best to use it. It might be some reciprocal arrangement with an airline in London. The steering committee is quite small: the city, the province, ACSA, Cape Town Tourism, SA Tourism and Wesgro as the managing agent. Is Air Access the only such organisation in SA? It’s the only structure we are aware of. We are a national competency, the province and city occupy the other tiers and it’s the first time all three tiers are working together. When you bring in the local corporates and they start participating, then you create a sustainable model. There are signs of it happening elsewhere. Can you cope with more than 10-million passengers? After the most recent upgrade we were told, congratulations, you now have 14-million passenger capacity, but that is academic because it depends where you grow, where are the loads. Overall, we are confident that we still have capacity. We have 30 flights per hour and we do no

30

Western Cape Business 2018  

The 2018 edition of Western Cape Business is the 11th issue of this highly successful publication that, since its launch in 2005, has estab...

Western Cape Business 2018  

The 2018 edition of Western Cape Business is the 11th issue of this highly successful publication that, since its launch in 2005, has estab...

Advertisement