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GLF

IT Services for Education

GLF IT Services Primary Schools and Academies


Supporting the next generation to grow, learn and flourish


Welcome to GLF IT Services GLF IT Services was launched as a traded service of GLF Schools in September 2014, it began as the IT department within the Multi-Academy Trust which was formed in September 2012. GLF Schools started with just two schools, Glyn School (an ‘outstanding’ all boys’ secondary school with a mixed Sixth Form) and Danetree Junior School (a four form entry Junior School). It was the first cross-phase academy trust in Surrey. There are now twenty schools within the trust with a further eight due to open by September 2018. Our growing reputation has led to us supporting close to fifty schools and academies, both primary and secondary. We pride ourselves on the excellent service we deliver to all of the schools that we support.

Amongst the many services we offer are a whole school helpline, scheduled onsite engineers, audits, network upgrades, project management and IT consultancy. The aim of this booklet is to give you an overview of the IT services we offer, it’s not a comprehensive guide, if you would like to find out more information about what we do, please call us on 020 8716 4955 or email hello@glfitservices.org

www.glfitservices.org


NGINEER

INSPECTION SUPPORT

PROCUREMENT ADVICE

TIONS

ID CARD DESIGN AND PRINT

SCHEDULED ON-SITE ENGINEER

INSPECTION SUPPORT

IONS

MONTHLY REPORTS

DESIGN SERVICES

PROCUREMENT ADVICE

HECKS

AUDIT AND STRATEGY REPORT ONLINE BACKUP SOLUTIONS

SCHEDULED ON-SITE ID CARD DESIGN ANDENGINEER PRINT

INSPECTION SUPPORT

ESPONSE

MANAGED WIFI SOLUTIONS Whole School Helpline WHOLE SCHOOL HELPLINE

DESIGN SERVICES MONTHLY REPORTS Monthly Reports

PROCUREMENT ADVICE

We offer a helpline with no limit to the number of REMOTE PRO ACTIVE CHECKS support requests. Unlike many other suppliers we are open for telephone support from 07:30 to 17:00 weekdays with extended hours atEMERGENCY peak timesSERVER such RESPONSE as September, or anytime by email, online, or via the service desk portal. Our service is not just limited to technical staff, but is a whole school help line available for technicians, teachers and administration staff. Once a call is logged the team assess the issue and then either fix it if possible, or pass the call to an appropriately skilled team member who can advise on a resolution. Staff can track the status of their call by logging into the portal. Support calls will be assessed by our engineers and responses prioritised as follows during normal business hours as part of our standard SLA: Priority

First Response

Resolution Plan

Low

1.00 hour(s)

End of day

Medium

0.45 hour(s)

End of day

High

0.30 hour(s)

2.50 hour(s)

Critical

0.20 hour(s)

0.40 hour(s)

To ensure staff can access the service desk we provide schools with stickers and posters to promote the service and the contact details.

A single monthly report shows you how well we are ONLINEAND SOLUTIONS AUDIT STRATEGY REPORT ID CARD delivering yourBACKUP IT service. Our schools appreciate the DESIGN AND PRINT accountability of reporting, as well as the opportunity to forward planSCHOOL ITWIFI replacements In REPORTS MANAGED SOLUTIONS MONTHLY WHOLE HELPLINE and improvements. addition to this a regular telephone review meeting is held with an assigned member of the team. REMOTE PRO ACTIVE CHECKS

AUDIT AND STRATEGY REPO

Emergency EMERGENCY SERVERServer RESPONSEResponse WHOLE SCHOOL HELPLINE It is rare for a well maintained server to crash, but if it does, the impact on a school can be catastrophic. We offer an exceptionally fast response as part of our service to schools when responding to an outage, from remote support to onsite engineers to protect your systems. In addition, our remote backup service protects your critical school data.


ENGINEER

UTIONS

TIONS

CHECKS

ESPONSE

SCHEDULED ON-SITE ENGINEER

INSPECTION SUPPORT

DESIGN SERVICES

PROCUREMENT ADVICE

ONLINE BACKUP SOLUTIONS

ID CARD DESIGN AND PRINT

MANAGED WIFI SOLUTIONS

MONTHLY REPORTS

Remote REMOTE PRO Pro ACTIVEActive CHECKS Checks

ON-SITE ENGINEER Scheduled Onsite EngineersINSPECTION SUPPORT AUDIT AND STRATEGY REPORT SCHEDULED

Our remote pro-active checks form a fundamental part Our engineers are well-trained, well-presented, offering SERVICES PROCUREMENT ADVICE EMERGENCY SERVERyour RESPONSE WHOLE SCHOOL HELPLINE of our service. To ensure network is functioning a friendlyDESIGN helping hand and approachable service for we monitor the status and health of your server any IT issue. They will be mainly responsible for user infrastructure morning and night. Alerts will flag device issues and AV, maintaining and AND PRINT ONLINE BACKUP SOLUTIONS printers, projectors ID CARD DESIGN issues with backups, disk space, printers and server hardware, however we offer a flexible service and as such INSPECTION SUPPORT responsiveness, reducing downtime and disruption of you can ask them to complete any reasonable IT task at MANAGED WIFI SOLUTIONS MONTHLY REPORTS your critical systems. any time. We believe in continuity and having a familiar PROCUREMENT ADVICE face is important as it builds relationships and trust, so we REMOTE PRO ACTIVE CHECKS AND STRATEGY REPO provide the same engineer or combination of AUDIT engineers Issues identified will be fixed remotely if possible, and where possible. Posters are provided detailing each visit logged on our ITDESIGN Service Desk. ID CARD AND PRINTShould additional support on a termly basis, allowing staff to be aware when they be required to fix the issue, the school IT lead will be EMERGENCY SERVER RESPONSE WHOLE SCHOOL HELPLINE can expect their next scheduled visit. notified to decide on an appropriate course of action. MONTHLY REPORTS

AUDIT AND STRATEGY REPORT Audit and Strategy

Report

We will review your network periodically to ensure that SCHOOL HELPLINEa cost effective solution it is up toWHOLE date and providing to your needs. Forward planning is key to a successful system, which is why we help our SCHEDULED schools toON-SITE develop a ENGINEER strategic vision for the future. DESIGN SERVICES

We can share our knowledge and expertise to help deliver transformational IT solutions to meet the current and future needs of your school. ONLINE BACKUP SOLUTIONS

To add value to the service we provide our engineers with frequently used accessories in their vehicles, these can be used during site visits, saving schools on delivery charges and waiting for repairs. INSPECTION SUPPORT Inspection Support

We appreciate the importance of a successful Ofsted or PROCUREMENT ADVICE equivalent inspection from an external body, which is why we can be onsite for the length of any inspection. ID CARD DESIGN AND PRINT

MANAGED WIFI SOLUTIONS

MONTHLY REPORTS

REMOTE PRO ACTIVE CHECKS

AUDIT AND STRATEGY REPORT

EMERGENCY SERVER RESPONSE

WHOLE SCHOOL HELPLINE

www.glfitservices.org


ENGINEER

UTIONS

TIONS

CHECKS

ESPONSE

ENGINEER

UTIONS

TIONS

CHECKS

RESPONSE

INSPECTION SUPPORT

SCHEDULED ON-SITE ENGINEER

INSPECTION SUPPORT

PROCUREMENT ADVICE Procurement advice

Design Services DESIGN SERVICES

PROCUREMENT ADVICE

SCHEDULED ON-SITE ENGINEER

INSPECTION SUPPORT

MANAGED WIFI SOLUTIONS Managed WiFi Solutions

MONTHLY REPORTS

EMERGENCY SERVER RESPONSE

WHOLE SCHOOL HELPLINE

Our team has the experience, and through our We know that your school branding makes a significant ID CARD DESIGN AND PRINT ONLINE BACKUP SOLUTIONS CARD DESIGN AND PRINT partner network to ensure you get best value from impact, our design studio is able to assist fromIDlogo and DESIGN SERVICES ADVICE any IT purchase, from software licensing, structured prospectus design to literature and exhibition PROCUREMENT stands. cabling, MONTHLY AV installation, managed wireless, computer REPORTS MANAGED WIFI SOLUTIONS A photography option is also available to capture thoseREPORTS MONTHLY SCHEDULED ON-SITE ENGINEER replacement and broadband services. We also INSPECTION include SUPPORT moments to make your brand come to life. ONLINE BACKUP SOLUTIONS ID CARD DESIGN AND PRINT licence and warranty management as part of our AUDIT AND STRATEGY REPORT REMOTE PRO ACTIVE CHECKS AUDIT AND STRATEGY REPO procurement service. DESIGN SERVICES PROCUREMENT ADVICE WHOLE SCHOOL HELPLINE ONLINE BACKUP SOLUTIONS Online Backup Solutions

With the introduction of iPads, tablets and laptops to the REMOTE AUDITtime AND STRATEGY REPO classroom, therePRO hasACTIVE neverCHECKS been a more important to ensure you have effective wireless solutions in your We recognise the importance of backing up your MANAGED WIFI SOLUTIONS MONTHLY REPORTS school, especially with BYOD (Bring Your Own Device) EMERGENCY SERVER RESPONSE data and provide a fully managed service, monitoring WHOLE SCHOOL HELPLINE schemes. Strong, safe and reliable Wi-Fi coverage is a vital your backup daily. The initial installation of the backup requirement for schools embracing digital learning in PRO ACTIVE REPORT softwareREMOTE is installed by oneCHECKS of our engineers, soAUDIT you AND can STRATEGY classrooms. have complete confidence that all your important files are ID CARD DESIGN AND PRINT

INSPECTION SUPPORT Your data is fully encrypted, being backed up correctly. EMERGENCY SERVER RESPONSE WHOLE SCHOOL HELPLINE We offer a fully managed enterprise level cloud solution stored and replicated in military grade data centres to guarantee superior performance with scalability at the across the UK. PROCUREMENT ADVICE forefront of the design and implementation process. This ensures your investment is protected, providing ID CARD DESIGN AND PRINT support for new devices and changes in technology. ID card design and print

Our design studio can design ID cards with your school MONTHLY REPORTS logo and colours, with an exceptionally quick turnaround available. Designs can also include additional information AUDIT AND STRATEGY REPORT such as DBS number and job title. All of our printed cards come with lanyards and holders as standard. WHOLE SCHOOL HELPLINE


Service Summary Service Summary

Service Desk Only

Bronze

Silver

Gold

Platinum

Whole school helpline - unlimited number of calls!*

Remote server support (CentraStage**)

Remote pro active checks

Online server and backup monitoring software

Support of both admin and curriculum networks

Backup of server data and programs through all media***

Office365 mail basic support

Access to procurement advice service

Initial meeting included in services for planning, advice and support

Monthly reports

SIMS Upgrades

Managed Wireless***

Annual audit of hardware, software and network equipment

Project management, project planning and cost management on proposals

Scheduled onsite engineer (dependent upon service level and requirement)

Full server maintenance of hardware and software

Emergency server response

Inspection support

MDM (Mobile Device Management)***

Power management implementation

Audit and Strategy Report

Onsite engineer 1/2 day per fortnight - 20 sessions term time Onsite engineer 1/2 day per week - 39 sessions term time

✔ ✔

Onsite engineer 2 half days per week - 78 sessions term time

Onsite engineer 1 day per week - 39 sessions term time

Onsite engineer 2 days per week - 78 sessions term time

Combinations of the above service levels can be provided as required, including any number of additional engineer visits, pricing on application. Package price is calculated on number of pupils on roll within bands* Licence cost is calculated per device within bands** Subject to additional contracted services agreement***

www.glfitservices.org


GLF

IT Services for Education

For more information please contact us on the details below t: 020 8716 4955 e. hello@glfitservices.org w. www.glfitservices.org a. GLF Schools The Kingsway Ewell Surrey KT17 1NB

GLF IT Services for Education  

Primary Schools and Academies Service Summary