Canadian Underwriter January 2020

Page 31

ON THE SCENE CIAA Canadian Claims Summit October 10, 2019 Toronto, Ont. The Canadian Independent Adjusters’ Association (CIAA)’s Canadian Claims Summit attracted claims professionals from across the country to hear from numerous speakers on challenges facing the industry. The day was packed with applicable lessons for attendees, with panelists discussing the future of the claims industry, how to attract talent, technology, and enhancing the customer experience.

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