17 - 2326 SEPTEMBER FEB - MARCH 42010 2010
with aunty virus
Email hacking John via email asks: Hi Aunty. I have 2 problems I would appreciate help with. When I bought my computer 6 years ago I was on Outlook Express using a Terra dial up which I no longer use. I now have ADSL and use a hotmail email account. The trouble is whenever I click on unsubscribe to adverts the Terra page appears instead of my new hotmail email which is the one the ads have been sent to. Secondly, while on holiday in Egypt I used an internet cafe and someone hacked into my address book and is sending out ads for IPods etc. to all my contacts which is really annoying. The person(s) are using my hotmail.com address but without my name and telephone numbers on the bottom line. How
do I stop this person from sending out these ads? Aunty says: The first thing I will suggest is replacing your Hotmail account with a Google or Yahoo email address. I am getting so many calls and emails regarding problems with Hotmail that I’m surprised Bill Gates hasn’t been in touch with the RTN asking after some help. The only thing I can think of regarding the old Terra email popping up is maybe to do with OE (Outlook Express) still having the account details in there. If you start OE and go to ‘tools’ ‘accounts’ and click the ‘mail’ tab you should be able to delete the old account entry.
Wi-Fi system problems
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Colin via email asks: Hello, I wonder if you can recommend some one who is au fait with Wi-Fi? We have a little Wi-Fi system set up where I share a signal to 4 other houses so we are able to share the cost. Up to now we have had the occasional problems but were able to get them sorted by the original person
who put in the system, but who has now since relocated to UK. We then found some one else who was also able to do sort out any problems but they have now relocated to Switzerland. The problem we have is receipt of signal from the main supply and although is a signal they are unable to connect to the internet. We have been using
Creating hyperlinks Bill from Els Poblets asks: Hi Aunty, I hope you can help with this problem. If I receive an email with a link to a website, it shows up in blue and when I double click on it, it takes me directly to the site. When I try to send a link, I highlight it by clicking in the address box and then click on edit & copy. When I then click on edit, paste in the email I want to send the link shows up in black
this system for approx 5 years without any major problems. Can you advise us of someone who can assist us in this? Aunty says: Hi Colin. I know Enet Computers deal with this kind of thing regularly so maybe give them a call on 687 362 844 or 965 070 000.
and the person receiving it can’t go to the link by clicking on it. I don’t know if I’m doing something wrong. I’m using hotmail, Mozilla Firefox and windows 7. Aunty says: How very strange Bill. I no longer use Hotmail so I cannot guarantee this will work but in Googlemail and Yahoo mail there is a button on the compose mail screen where you can make any highlighted text a hyperlink. It usually looks like a couple of chain links.
No program associated Fred from La Marina asks: Dear Aunty, I’m a complete novice with my laptop so please excuse me if this seems a silly question to you, When trying to access attachments on my incoming emails (mainly photos) I keep getting the following message on my screen “This file does not have a program associated with it for performing this action. Create an association in the Set Association control panel” I’m only on dial up at the moment so would it make a difference if I had broadband? Hope you can help with this problem and thanking you in advance. Aunty says: Hi Fred. This error message is quite common when receiving email attachments that Windows does not know what to do with, but I’m a little puzzled and concerned as to why you are getting this message for photos. Windows will automatically use its own picture viewer to display any attached photos (jpg, bmp etc.) and if this has stopped working then something has changed a system setting. You can reset this like this: Click on the ‘start’ button and choose ‘control panel’. Select ‘programs’ and under ’default programs’ select ‘make a file type always open in a specific program’. A new window will appear called ‘set associations’ and here you to change what program a particular file type is associated with. I would choose the Windows Photo Gallery as that is the program set when Vista was first installed. Just to be on the safe side I would scan your computer with Malwarebytes, SuperAntiSpyware and AVG9 to check for any nasties. I would seriously consider going over to Broadband simply because it is no longer a nice-to-have but a necessity.
That’s all for this week, email me on firstname.lastname@example.org and I will do my best to sort you out
RTN South Edition 570