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want to share the drivers of cost with

are implementing foundational technol-

our internal customers so that they can

ogy,” she adds. “Like an integration hub,

manage those themselves.”

an identity management platform and

Customers are going to see further

an information analytics platform, and

service improvements in the coming

we are also replacing some back-office

year, she promises, with more self-ser-

systems like our financial management

vice capability. They might not even

information and CRM systems.” Post

notice some of these changes, but will

implementation, all of these systems

appreciate new ways of engaging

will be transitioned to Wipro for support.

through AI tools such as chatbots,

Nina Du Thaler confesses that her

which she plans to introduce to further

job with UnitingCare takes up most

enhance the service experience. “We

of her resources, but she retains


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Profile for Gigabit

Gigabit Magazine – May 2019  

Gigabit Magazine – May 2019