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“In the space of just over 12 months, donors are now making or changing over 30% of their appointments online” — Philip Nesci, Former CIO, at Australian Red Cross Blood Service

On top of this, Nesci and his team

257

believes the opportunities for innova-

also helped to spearhead a new

tion are limitless. “You could use

cloud-first strategy, leading a steady

voice-enabled online channels,

transition towards cloud services. “It’s

virtual reality (VR) in Donor Centres,

a key element of any digital strategy,”

and the Internet of Things (IoT) and

he says. “The Blood Service is

robotics in manufacturing. You could

adopting cloud capabilities to deliver

also use AI and data analytics across

increased agility so that it can better

all of the Blood Service’s activities –

respond to business needs, increase

from predicting donor behaviour to

security and tackle the growing

genomics matching and supply chain

volume of data.”

efficiencies,” enthuses Nesci.

You may not associate blood donation with technology, but Nesci

“Ultimately, this type of innovation will benefit donors and patients, and it w w w.gi ga bi t ma ga z in e. com

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Gigabit Magazine – May 2019  

Gigabit Magazine – May 2019