S P R I N T C O R P O R AT I O N
we had to focus quickly on digitizing
For Rice, it was pivotal that the
our applications. Our customers now
company’s digital strategy aligned
experience better service through
with its overarching corporate vision.
digitization, because they have more
“When embarking on a digital transfor-
choice and it is much more convenient.
mation, there is little chance of
However, technology always changes
success if everyone isn’t ‘pulling the
so we must have a continuous im-
rope at the same time and in the same
provement mindset – we’re always
direction’,” he observes. “A lot of
looking for the next great idea and best
companies struggle with this, but
solution for our customers.
we tackled this challenge early.”
Any CIO will tell you that the most
Whether behind a screen or in the
successful digital transformation plans
boardroom, one shared goal at Sprint
are those that blur the lines between
helped teams revamp the customer
IT and business. Why? Because the
journey at all interaction points –
entire team is behind one unified goal.
online, on the phone or in-store.
E XE CU T I VE P RO FI LE
Scott Rice, CIO, Sprint Corporation Scott Rice oversees the enterprise Information Technology organization, enabling transformation through the delivery of innovative and evolving technology solutions while assuring efficient and stable operations for all brands. His responsibilities also include cybersecurity strategy and operations, fraud management and Network Functional Virtualization build support. Rice joined Nextel in 2000 and supported BSS transformation and operations. He came to Sprint as part of the Sprint/Nextel merger in 2005. He is a proven veteran in the telecommunications industry with more than 34 years of experience. Before Sprint, Rice consulted at various US and international carriers and served at AT&T in various capacities.
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