N O N V I O L E N T C O M M U N I C A T I O N _______________________________________
Q question format for paraphrasing, 96–98 for reflection requests, 74–76
R
racial issues, NVC to resolve, 40–41, 68–69, 77–79, 149, 150–52 reactive vs. conscious responses, 3–4, 6 reassurance vs. empathy, 92 receiving empathically (listening skills) basics, 7, 91–96 exercises, 109–11 NVC in Action dialogues, 13–14, 32–33, 61–64, 105–08 obstacles, 92–93 paraphrasing, 13–14, 96–101, 105–08 power issues, 115 to response of silence, 123–27 self-empathy and, 103–04, 116, 132–34 sustaining, 101–02 in violent situations, 117–20 when angry, 143–44, 149–52 when hearing rejection, 80–81, 120–21 reflection paraphrasing as, 96 requests for, 74–76 regret, 133–34 relationships. See personal relationships religions in conflict, NVC as resource for, 11
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206 •
requests as component of NVC model, 6 conscious formulation, 72–74 and demands compared, 79–85 exercises in expressing, 88–89 of a group, 77–79 for honesty, 76–77 NVC in Action dialogue, 85–87 and NVC objective, 81 for a reflection, 74–76, 151–52 wording of, 67–72 responsibility for feelings of others, 57–60 for self, 19–22, 49–52, 145, 147 Revolution in Psychiatry (Becker), 172 reward and punishment, 22–23 rewards, as motivator, 138 road rage, 174–75 Rogers, Carl, 113, 175–76 rules and personal responsibility, 20 Rumi, 15 Rwanda, 11
S
schools, NVC use in, 9 observation without evaluation, 28–30 positive action requests, 68–69 protective use of force, 166–69 receiving empathically, 113–14 reflection requests, 75