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Case study Enviromental Services, Regulatory Services & Anti-Social Behavior (ASB) There have been cross departmental costs savings achieved through the use of the GGP following reorganisation of service by Dacorum. Applications include the identification of potentially Contaminated Land from Historic maps and data from Landmark to reveal old industrial sites, with British Geological Survey data helping with risk assessments of these sites and of private water supplies. Mapping of radon affected areas, air quality management zones, waste collection areas and responsibility for land, trees, grass etc. all give vital information to services. Use of GGP GIS also speeds up response to planning applications, land charge searches and licensing applications. The ability to identify key information by an officer without leaving the office also reduces the number of site visits required, speeding up response times and saving valuable staff time and reducing costs. It also helps with targeting of scarce resources by enabling ASB issues and hot spots for pests, graffiti and dog fouling to be identified. Information shared with its partners also enables more effective joint working. As with many other opportunities provided by the Information Revolution, much of this information is now taken for granted, and it is hard to estimate the additional costs required or to envisage how services could work effectively without it.

Estates, Landscape & Recreation There have been cross-departmental cost savings using GGP following reorganisation of services by Dacorum. Previously each department was responsible for managing

“GGP is producing an excellent return on our investment. By allowing users to access centralised information we are reducing effort and therefore improving our efficiency.” John Worts Corporate ICT Service Support Manager

allocated public spaces or amenities, but lack of corporate visibility had led to duplication of work and inefficiencies. Improvements in data and the use of GGP revealed some areas of inefficiency between different departments and authorities. For example, the Landscape Department arranged litter collection in their parks and open spaces, with a different team contracted to collect litter on surrounding streets. Elsewhere it was discovered that with the Borough, County and Parish councils all involved in grass cutting, different contracts covered the some of the same areas leading to duplication of work and costs. Another significant saving being achieved through the corporate visibility and merging of services is in the sharing of workloads. This allows more efficient resource allocation across different seasons. For example, crews involved in summer activities such as hedge cutting, watering and other landscape tasks can be assigned to different tasks in winter such as litter collections, salting and gulley cleaning. Through the application of GGP’s GIS and Intranet Gazetteer (eGAZ) within Estates, Landscapes and Recreation, Dacorum estimate annual savings of £112,000 through staff time savings.

“We have identified that through the implementation of GGP’s GIS and Gazetteer software the council will save £800,000 a year. However with the drive to boost efficiency across the council, the GIS, NLPG data and other systems from GGP – and in particular implementation on the web – will contribute to savings of many millions of pounds.”

The Nineveh Business Case findings GIS consultants Nineveh Partnership were employed by Dacorum to produce a Business Case for extending the use of GIS within the council. Seen as the first phase of a wider corporate implementation, the initial aims were to agree a standard GIS platform with central support, move to a single map base, and provide access to map and data sets via the Intranet and Internet. Providing public access to GIS for map-based data presentation of property related information was a key driver required to secure IEG grant monies. The implementation of eGGP realised other benefits to Dacorum with improvements in customer service, allowing information to be shared with other partners and elimination of inefficient multiple GIS platforms and databases.

www.ggpsystems.co.uk

History of GIS at Dacorum The Business Case: Corporate The Business Case: Departmental Nineveh Business Case Findings

Financial benefits Within the specific eGGP implementation that Nineveh investigated, annual savings of £60,000 were identified in addition to one off savings of £7,000. Initial one off costs were £73,000, with annual costs of £12,000. In the first five years savings amount to £168,000 with ongoing annual savings estimated at £48,000. Subsequent enhancements within Estates, Landscapes and Recreation will deliver estimated savings of £112,000 with initial costs of £48,000, providing a five year saving of £512,000.

John Worts, Corporate ICT Service Support Manager 4

Case Study: Dacorum Borough Council

Overview

Dacorum Borough Council has successfully implemented a corporate Geographic Information System (GIS) from GGP Systems. Originally used in Environmental Health the GGP GIS replaced an ESRI ArcView GIS used in Planning while GGP’s NGz software was introduced in the Corporate Information Section to manage the Council’s Local Land and Property Gazetteer (LLPG).


Case study

History of GIS at Dacorum

“Users are encouraged to share information, both internally and with external customers and partners, and this has led to an integrated approach to service delivery”

Based in Hemel Hempstead, Dacorum Borough Council’s first use of GIS dates back to 1995 when a Sysdeco system was used. GGP and ESRI systems were both introduced to replace the ageing Sysdeco system, in the Environmental Health and Planning departments respectively, with GGP being linked to a Flare Environmental Health System. In 2005 Dacorum decided to look at the best ways to extend the use of GIS as a corporate resource including web-based GIS. The council employed GIS consultancy the Nineveh Partnership to investigate and report on the business case and in particular the return on investment. Nineveh reported their findings in June 2005 having determined a strong financial case for a corporate GIS, with a single map base and access to maps and datasets via the Council’s Intranet. It was recommended that GGP’s GIS should replace ESRI AcrView and GGP’s eGGP web GIS should be implemented. On 11 December 2005, the Hertfordshire Oil Storage Terminal at Buncefield near Hemel Hempstead exploded leading to a mass evacuation of surrounding business

Departmental Estates

The Business Case: Corporate

Supporting good practice

In terms of delivering services, the economic recession has put pressure on funding and the council’s other main priorities are to ‘balance the books’ and focus on customers. The government now requires more for less so there are real pressures on deliverables. Freedom of Information has added additional demands to local government and Dacorum appreciates that more needs to be done to present information to residents. At the same time the council

www.ggpsystems.co.uk

The Business Case:

and homes. With the urgent need to coordinate the emergency response and then plan remedial work and major site regeneration, GIS was suddenly put at the forefront of the council’s information systems strategy. Buncefield became a turning point for GIS as its value was quickly appreciated.

Dacorum understands that having a positive profile and good reputation is key to their success as a public authority and this is at the heart of council’s strategy. Showing management proficiency by having the correct facts to hand is important and access to accurate, up to date information is vital. In particular the council wants to reduce the risk of any mitigation and good information is vital to support the council’s case.

2

John Worts, Corporate ICT Service Support Manager

needs to save council staff time in gathering information. By using GGP’s spatial technology tools, Dacorum expects that it will be able to deliver more for less.

Access to information Providing easy access to information through Dacorum’s Intranet and Internet is central to improving efficiency and service levels and eGGP was seen as a vital tool in achieving this. The council had a lot of data but it was disseminated and not easily accessible; for example Planning alone had over 60 layers of data. As GGP links to most systems, including Accolaid and Northgate in use at Dacorum, council records can be easily retrieved returning significant benefits. All plans are now online, allowing planners and other parties immediate access from anywhere. Tasks such as street naming and numbering, land searches and call handling have become much easier thanks to instantly available information.

With this improved access to information through GGP’s GIS and implementation of eGGP, the power of GIS has been made widely available. There are significant benefits corporately as the council can now look at the ‘whole picture’ allowing management to identify areas of inefficiency and make properly informed decisions.

Remote working The government is encouraging flexible working and Dacorum is supporting home working where possible. Through access to council information over the web flexible and remote working has become viable. With 100 staff saving 30 minutes a day in unnecessary travel, there are both environmental and economic benefits. Home working eliminates commuting time and costs, as well as freeing up office space – space that can be rented out at commercial rates to generate income for the council.

Shared services Dacorum is part of a Pathfinder programme involving Hertfordshire County Council and nine local councils. Pathfinder is a joined up government initiative where different authorities share infrastructure. The Hertfordshire partnership was set up to

provide customer focused and sustainable services through effective and efficient local government. The centralisation of common functions such as ICT and payroll reduces duplication, improves efficiency, and enables significant savings in procurement through increased buying power. Hertfordshire estimate savings in ICT alone are between £1.5 and £2 million. Smart GIS is seen as a central component for the future of such initiatives and the interoperability inherent to GGP software is very important. The setting up of 3 data centres to replace 10 individually councilrun centres, for example, requires easy open access to data. This means the use of standard data formats, national address datasets such as the NLPG and an open approach by suppliers. Dacorum believes that GGP Systems has set a standard in terms of openness and interoperability to which other suppliers should follow.

GGP provides significant benefits within the Estates Department by replacing paper maps and records with a fully automated mapping and records system. Much duplication of administration and paperwork has been eliminated, with the biggest benefit being in the time it takes to retrieve data. Savings made through GGP in Estates alone is estimated at £36,000 per annum. In addition improvements in customer service are valued at an additional £20,000 per annum; a combined saving of £56,000 per year.

Planning The ESRI GIS had been proving very cumbersome; plotting work undertaken in the morning then had to be merged with the data as part of separate processing task that tied the system up for hours. The GGP system is not only more intuitive but it is dynamic and this eliminates the slow data processing experienced; it is estimated that up to £500 has been saved a day in unproductive staff time which equates to as much as £100,000 a year. With GGP’s ease of use and the simplicity of eGGP, there has been a much lower overhead in terms of technical support. Visibility is another significant benefit; previously planning managers were pretty much ‘in the dark’ and had little control over workflows, as activity was simply not visible. GGP therefore has boosted productivity and helped improve decision making.

www.ggpsystems.co.uk

3


Case study

History of GIS at Dacorum

“Users are encouraged to share information, both internally and with external customers and partners, and this has led to an integrated approach to service delivery”

Based in Hemel Hempstead, Dacorum Borough Council’s first use of GIS dates back to 1995 when a Sysdeco system was used. GGP and ESRI systems were both introduced to replace the ageing Sysdeco system, in the Environmental Health and Planning departments respectively, with GGP being linked to a Flare Environmental Health System. In 2005 Dacorum decided to look at the best ways to extend the use of GIS as a corporate resource including web-based GIS. The council employed GIS consultancy the Nineveh Partnership to investigate and report on the business case and in particular the return on investment. Nineveh reported their findings in June 2005 having determined a strong financial case for a corporate GIS, with a single map base and access to maps and datasets via the Council’s Intranet. It was recommended that GGP’s GIS should replace ESRI AcrView and GGP’s eGGP web GIS should be implemented. On 11 December 2005, the Hertfordshire Oil Storage Terminal at Buncefield near Hemel Hempstead exploded leading to a mass evacuation of surrounding business

Departmental Estates

The Business Case: Corporate

Supporting good practice

In terms of delivering services, the economic recession has put pressure on funding and the council’s other main priorities are to ‘balance the books’ and focus on customers. The government now requires more for less so there are real pressures on deliverables. Freedom of Information has added additional demands to local government and Dacorum appreciates that more needs to be done to present information to residents. At the same time the council

www.ggpsystems.co.uk

The Business Case:

and homes. With the urgent need to coordinate the emergency response and then plan remedial work and major site regeneration, GIS was suddenly put at the forefront of the council’s information systems strategy. Buncefield became a turning point for GIS as its value was quickly appreciated.

Dacorum understands that having a positive profile and good reputation is key to their success as a public authority and this is at the heart of council’s strategy. Showing management proficiency by having the correct facts to hand is important and access to accurate, up to date information is vital. In particular the council wants to reduce the risk of any mitigation and good information is vital to support the council’s case.

2

John Worts, Corporate ICT Service Support Manager

needs to save council staff time in gathering information. By using GGP’s spatial technology tools, Dacorum expects that it will be able to deliver more for less.

Access to information Providing easy access to information through Dacorum’s Intranet and Internet is central to improving efficiency and service levels and eGGP was seen as a vital tool in achieving this. The council had a lot of data but it was disseminated and not easily accessible; for example Planning alone had over 60 layers of data. As GGP links to most systems, including Accolaid and Northgate in use at Dacorum, council records can be easily retrieved returning significant benefits. All plans are now online, allowing planners and other parties immediate access from anywhere. Tasks such as street naming and numbering, land searches and call handling have become much easier thanks to instantly available information.

With this improved access to information through GGP’s GIS and implementation of eGGP, the power of GIS has been made widely available. There are significant benefits corporately as the council can now look at the ‘whole picture’ allowing management to identify areas of inefficiency and make properly informed decisions.

Remote working The government is encouraging flexible working and Dacorum is supporting home working where possible. Through access to council information over the web flexible and remote working has become viable. With 100 staff saving 30 minutes a day in unnecessary travel, there are both environmental and economic benefits. Home working eliminates commuting time and costs, as well as freeing up office space – space that can be rented out at commercial rates to generate income for the council.

Shared services Dacorum is part of a Pathfinder programme involving Hertfordshire County Council and nine local councils. Pathfinder is a joined up government initiative where different authorities share infrastructure. The Hertfordshire partnership was set up to

provide customer focused and sustainable services through effective and efficient local government. The centralisation of common functions such as ICT and payroll reduces duplication, improves efficiency, and enables significant savings in procurement through increased buying power. Hertfordshire estimate savings in ICT alone are between £1.5 and £2 million. Smart GIS is seen as a central component for the future of such initiatives and the interoperability inherent to GGP software is very important. The setting up of 3 data centres to replace 10 individually councilrun centres, for example, requires easy open access to data. This means the use of standard data formats, national address datasets such as the NLPG and an open approach by suppliers. Dacorum believes that GGP Systems has set a standard in terms of openness and interoperability to which other suppliers should follow.

GGP provides significant benefits within the Estates Department by replacing paper maps and records with a fully automated mapping and records system. Much duplication of administration and paperwork has been eliminated, with the biggest benefit being in the time it takes to retrieve data. Savings made through GGP in Estates alone is estimated at £36,000 per annum. In addition improvements in customer service are valued at an additional £20,000 per annum; a combined saving of £56,000 per year.

Planning The ESRI GIS had been proving very cumbersome; plotting work undertaken in the morning then had to be merged with the data as part of separate processing task that tied the system up for hours. The GGP system is not only more intuitive but it is dynamic and this eliminates the slow data processing experienced; it is estimated that up to £500 has been saved a day in unproductive staff time which equates to as much as £100,000 a year. With GGP’s ease of use and the simplicity of eGGP, there has been a much lower overhead in terms of technical support. Visibility is another significant benefit; previously planning managers were pretty much ‘in the dark’ and had little control over workflows, as activity was simply not visible. GGP therefore has boosted productivity and helped improve decision making.

www.ggpsystems.co.uk

3


Case study Enviromental Services, Regulatory Services & Anti-Social Behavior (ASB) There have been cross departmental costs savings achieved through the use of the GGP following reorganisation of service by Dacorum. Applications include the identification of potentially Contaminated Land from Historic maps and data from Landmark to reveal old industrial sites, with British Geological Survey data helping with risk assessments of these sites and of private water supplies. Mapping of radon affected areas, air quality management zones, waste collection areas and responsibility for land, trees, grass etc. all give vital information to services. Use of GGP GIS also speeds up response to planning applications, land charge searches and licensing applications. The ability to identify key information by an officer without leaving the office also reduces the number of site visits required, speeding up response times and saving valuable staff time and reducing costs. It also helps with targeting of scarce resources by enabling ASB issues and hot spots for pests, graffiti and dog fouling to be identified. Information shared with its partners also enables more effective joint working. As with many other opportunities provided by the Information Revolution, much of this information is now taken for granted, and it is hard to estimate the additional costs required or to envisage how services could work effectively without it.

Estates, Landscape & Recreation There have been cross-departmental cost savings using GGP following reorganisation of services by Dacorum. Previously each department was responsible for managing

“GGP is producing an excellent return on our investment. By allowing users to access centralised information we are reducing effort and therefore improving our efficiency.” John Worts Corporate ICT Service Support Manager

allocated public spaces or amenities, but lack of corporate visibility had led to duplication of work and inefficiencies. Improvements in data and the use of GGP revealed some areas of inefficiency between different departments and authorities. For example, the Landscape Department arranged litter collection in their parks and open spaces, with a different team contracted to collect litter on surrounding streets. Elsewhere it was discovered that with the Borough, County and Parish councils all involved in grass cutting, different contracts covered the some of the same areas leading to duplication of work and costs. Another significant saving being achieved through the corporate visibility and merging of services is in the sharing of workloads. This allows more efficient resource allocation across different seasons. For example, crews involved in summer activities such as hedge cutting, watering and other landscape tasks can be assigned to different tasks in winter such as litter collections, salting and gulley cleaning. Through the application of GGP’s GIS and Intranet Gazetteer (eGAZ) within Estates, Landscapes and Recreation, Dacorum estimate annual savings of £112,000 through staff time savings.

“We have identified that through the implementation of GGP’s GIS and Gazetteer software the council will save £800,000 a year. However with the drive to boost efficiency across the council, the GIS, NLPG data and other systems from GGP – and in particular implementation on the web – will contribute to savings of many millions of pounds.”

The Nineveh Business Case findings GIS consultants Nineveh Partnership were employed by Dacorum to produce a Business Case for extending the use of GIS within the council. Seen as the first phase of a wider corporate implementation, the initial aims were to agree a standard GIS platform with central support, move to a single map base, and provide access to map and data sets via the Intranet and Internet. Providing public access to GIS for map-based data presentation of property related information was a key driver required to secure IEG grant monies. The implementation of eGGP realised other benefits to Dacorum with improvements in customer service, allowing information to be shared with other partners and elimination of inefficient multiple GIS platforms and databases.

www.ggpsystems.co.uk

History of GIS at Dacorum The Business Case: Corporate The Business Case: Departmental Nineveh Business Case Findings

Financial benefits Within the specific eGGP implementation that Nineveh investigated, annual savings of £60,000 were identified in addition to one off savings of £7,000. Initial one off costs were £73,000, with annual costs of £12,000. In the first five years savings amount to £168,000 with ongoing annual savings estimated at £48,000. Subsequent enhancements within Estates, Landscapes and Recreation will deliver estimated savings of £112,000 with initial costs of £48,000, providing a five year saving of £512,000.

John Worts, Corporate ICT Service Support Manager 4

Case Study: Dacorum Borough Council

Overview

Dacorum Borough Council has successfully implemented a corporate Geographic Information System (GIS) from GGP Systems. Originally used in Environmental Health the GGP GIS replaced an ESRI ArcView GIS used in Planning while GGP’s NGz software was introduced in the Corporate Information Section to manage the Council’s Local Land and Property Gazetteer (LLPG).

GGP Systems / Dacorum case study  

Dacorum Borough Council implemented GGP Systems's GIS and Gazetteer Management software solutions, resulting in anticipated annual savings o...

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