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Understanding motivation for communication of secondary school students behind volunteer work in an Interview with a social worker Prepared by Gigi Lo

Background and methodology

Findings and Discussion- examples

(First time meeting , preparation and performance , Evaluation) 


Interviewee: a certificated social worker

No. of questions: 10 with sub questions

Focus of questions:  Motivation to communicate  Based on Maslow’s Hierarchy of needs  Three stages: (1) First time meet (2) preparation and performance (3) Evaluation 

need for knowledge and thinking (cognition)

the need to appreciate and enjoy beauty (aesthetics)

the need to selflessly help others (transcendence)


Situation: Passive and silent members


Situation: communication during work


Situation: evaluation after service

Partly follow the hierarchical progression

Some needs (e.g. security, self actualization)  satisfied continue  motivation to communicate

Several needs appear in the same stage / same time

Adair, J. (1998). "Motivation and people management". In "Handbook of Management & Leadership". Ch.7. P. 155 - 175 Bowditch, J.L. & Buono A.F. (2005). “A primer on organizational behavior. 6 th edition”.Hoboken, NJ : Wiley, Brooks, I. (2006). “Organisational behaviour : individuals, groups and organization.3 rd edition”. Harlow: Prentice Hall Drummond, H. (2000). “Introduction to organizational behavior”. Oxford: Oxford University Press Education Bureau (2010). “Other learning experiences”.[online]. Available World Wide Web, URL: Ellis, S. & Dick, P. (2000). “Introduction to organizational behavior”. Maidenhead: McGraw-Hill George, J.M. & Jones, G.R. (2000). “Essentials of managing organizational behavior”. Upper Saddle River: Prentice Hall MBA tutorials (2010). “Maslow’s Hierarchy of Needs”. [online]. Available, World Wide Web, URL: Robertson, F. (2009). “Maslow’s Hierarchy of needs". In "Gower handbook of internal communication. 2nd ed”. P.120-121 Shockley-Zalabak, P. (2006). “Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values. 6th edition”. Boston: Pearson / Allyn & Bacon.

Thank you!

Motivation for communicaiton  
Motivation for communicaiton  

The presentation is about motivation for communication in community centres