The London 2012 Olympic and Paralympic Games saw Sports Technology responsible for the design, management and opera?onal delivery of audio visual systems at 47 venues throughout London and the UK. With a workforce of several hundred permanent and temporary staﬀ, the principal logis?cal challenge involved ensuring staﬀ were present at the right site, at the right ?me and with the speciﬁc details needed to deliver the event.
The Solution The Get Scheduled solu?on provided the ability to communicate key job details quickly and easily via email and SMS. Scheduled system reminders were sent to personnel daily, with details of shiNs, contact informa?on and even GPS coordinates of venues. Dynamic ‘staﬀ selec?ons’ were set up to allow administrators to communicate quickly and simply with an ever changing workforce group, ensuring only the relevant personnel received the messages. Staﬀ could also log into their own user portal to check their own schedules.
Controlled access to the Get Scheduled system was provided to Project Manager level, for local administra?on of team working paUerns, staﬀ hours and shiN changes. All workforce used the SMS ‘check-‐in’ system to log their arrival on-‐site through a simple reply to a SMS text message, enabling management to track aUendance and be immediately aware of issues.
Sports Technology saw a signiﬁcant reduc?on in administra?on manpower because of: speed of scheduling changes, massive reduc?on of queries related to shiN changes, job details/contacts, check-‐in/out. Automated daily reports meant management kept a close watch on working ?me informa?on and issue logs, helping to manage costs and avoid SLA penal?es. “ Not only have we have managed to reduce the number of calls from our remote workforce from several hundred a day, to almost single ﬁgures, but my job has been made so much easier because when I need to, I can talk to the right people, instantly..“ Natasha Bonner, Administra?on Manager, Sports Technology Ltd.
For more informa@on on how Get Scheduled can help your business, contact: Jane Webber email@example.com Tel: +44 (0) 845 2993459
CUSTOMER CASE STUDY
Strict Games-‐?me Service Level Agreements were managed through the Get Scheduled SLA management func?on, allowing equipment problems to be logged, automa?cally escalated, tracked and resolved within agreed service parameters.