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BUSINESS PLAN ANNUAL REPORT

2013/2014 2012/2013


2012/2013 annual report

2012/2013 ANNUAL REPORT CHAIRMAN’S REPORT EXECUTIVE REPORT 1 Advocacy and Economic Development 2 Crime Prevention 3 Business Support and Membership Liaison 4 Networking and Business Development 5 Marketing and Communication 6 GETBA Infrastructure

financial statements

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Annual General Meeting of the Association 2013

Chairman’s Report Third year of the super city Auckland Council is nearly three years old, having formed on 1st November 2010. Since then, we have seen many changes with the seven previous councils being amalgamated into the new super city – this process is ongoing. GETBA has been closely engaged with Auckland Council on many of these changes, such as the introduction of the new wastewater charging regime. We have seen the introduction of several new ‘plans’ such as the high level draft Unitary Plan and the local East Tamaki Business Precinct Plan. GETBA has also been closely involved with these, ensuring the needs of our business members are understood and taken into account.


With GETBA now firmly established under the BID (Business Improvement District) partnership programme, and the team well-established in our new premises, the past 12 months has seen us deliver on all but one of the key tasks identified in the 2012-2013 Business Plan. Keeping up with the changes During a recent survey of our members as part of the development of the 2013-2016 Strategic Plan and 2013-2014 Business Plan, the most common request was the need to be kept up to date with the myriad of council policies and changes as well as future planning that will affect their business. This is no easy task, and yes, it is a pivotal role of GETBA. Via our website, newsletters, breakfasts, and seminars, GETBA is providing this critical communication link to our members, with the website becoming the key initial point of contact. One year in the Chair role I have now been in the role as Chair of GETBA's Executive Committee for one year, having been a committee member for the previous five years. After working in East Tamaki for over 30 years and being Managing Director of MiTek New Zealand Limited, a global engineering based company, I welcomed the opportunity to take the Chair role. The GETBA structure and team resources were already firmly in place, under the leadership of our very experienced and competent General Manager. The main aim of the Committee is to provide guidance to the GETBA team to enable our 2000+ members to realise value from the range of services which GETBA provides. This range of services has grown steadily over the past three years, with the introduction in the last year of new initiatives including a Property Owners Forum, pilot ANPR camera project, work towards a much improved website, as well as close liaison with Auckland Council on many issues, including wastewater charges, transport, rating, and planning. Looking ahead Our Strategic Plan has set the direction for GETBA for the next three years and involved much

2012/2013 annual report

a great place to do business

consultation with our members. The direction and objectives for the next 12 months are summarised in the 2013-2014 Business Plan which follows. Under the new four key strategies: Advocacy, Activities, Attraction and Accountability, you will see that we have a very busy year ahead, for GETBA to deliver on what our members want and see as value for money. There is no doubt there are challenging times ahead. Manufacturing and other businesses will face the growing flow of products from offshore, driving the need to increase productivity and competitiveness and reduce operating costs. It is in this 'cost of doing business' area that many of our members look to GETBA to be their voice against rising costs and the many changes that we are yet to see. East Tamaki is a great place to do business, with a real sense of business community. At GETBA we look forward to working closely with you, our members, to assist you to meet these challenges. Richard Poole

Committee elected members Richard Poole, Chair, representing MiTek NZ Ltd Henry Jansen, Secretary, representing Wynyard Wood Liz Groenewegen, Treasurer, representing RSM Prince Phil Clarke, representing A Touch of Italy David Lindsay, representing Broady’s NZ Ltd Brenda Hill, representing Amare Safety Ltd Tony Coombe, representing Stevenson Engineering (September 2012 - February 2013) Kim Luxton, representing Hydestor Manufacturing Ltd (appointed from March 2013)

LOCAL BOARD REPRESENTATIVES Wayne Huang, Howick Local Board Poutoa Papali’i, Otara-Papatoetoe Local Board

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Progress against the Business Plan 2012-2013

EXECUTIVE Report

Advocacy and Economic Development

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GETBA has monitored Auckland Council’s plans over the year liaising with key Council, Council Controlled Organisation (CCO) and Local Board personnel, and other relevant stakeholder groups and influencers at both Local and Central Government level, kept the membership appraised of developments and sought member feedback. GETBA has researched and made submissions on the following local government draft plans: • Your Port – Your Say Consultation 2013 • Draft Unitary Plan 2013 • Draft Trade Waste Bylaw 2013 • Draft Annual Plan 2013/2014 • Watercare Non-Domestic Wastewater Tariff 2013 • Draft Regional Public Transport Plan 2012 This has involved many hundreds of hours of research and meetings with the authorities concerned, and other advocacy groups, some involving the time and input of members which we appreciate. GETBA has lobbied for improved infrastructure, in particular roading and transport to meet the needs of this large industrial employment hub. We stressed the economic importance of the East West Link/freight corridor to East Tamaki manufacturers and distributors, and of public transport meeting the needs of employees. We were instrumental in the allocation by the Howick Local Board of capex funding towards pedestrian and streetscape improvements to Crooks Road connecting to the future development of the Greenmount Landfill and one of the activity

hubs identified in the East Tamaki Business Precinct Plan. We were consulted on the Corridor Management Plan for East Tamaki Road – Springs Road – Harris Road. Auckland Transport contributed funding towards the employment of a Project Manager to undertake Project Commute, liaising directly with businesses on alternative ways for employees to get to and from work, as a way to reduce congestion. We also lobbied against Auckland Council’s planned business differential on rates and waste water charges. We researched the different options for the new wastewater tariff, held a member briefing prior to making a written submission and appearing at the verbal Hearing. We recommended the change be phased in over time to prevent businesses being severely impacted by any increases and to allow time for some businesses to review business processes – a need brought about by the volumetric component which incentivises water conservation. Watercare took this on board, phasing the new tariff in over three years. GETBA was one of only two organisations representing small-medium businesses at the Hearings. We kept businesses abreast of Transpower’s plans for underground cabling along Ti Rakau Drive. When Burswood businesses found that their businesses were being negatively impacted by Transpower’s radio advertising to the public to stay away from Ti Rakau Drive, we negotiated for Transpower to insert advertisements in local newspapers advising ‘Burswood is still open for business’.


Key Result Area

Tasks

Partners

Outcomes

Representation to Local Government (Auckland Council)

Inform and advocate on behalf of business

Auckland Council

Feedback given to draft Unitary Plan

Undertake agreed actions in the East Tamaki Business Precinct Plan (ETBPP) Influence the undertaking of agreed actions

Representation to Central Government

Exert influence as required. Establish links with relevant government agencies Foster links with local MPs

Council Controlled Organisations including Auckland Transport, Watercare and Auckland Tourism Events and Economic Development (ATEED) Government / Ministry of Business Innovation and Employment (MBIE) Ministry of Pacific Island Affairs (MPA)

Research, consultation undertaken and submissions presented to Auckland Council, Howick and Otara-Papatoetoe Local Boards, Auckland Transport and Watercare

2012/2013 annual report

Make written and oral submissions including the Auckland Unitary Plan

Howick and OtaraPapatoetoe Local Boards

Did we deliver?

Applied for funding for a waste minimisation feasibility study as per ETBPP Meetings with Howick and Otara-Papatoetoe Local Boards Relationship building ongoing

Continued to facilitate Government Ministers visits to local companies

Ministry of Ethnic Affairs NZ Transport Agency (NZTA) MPs Transport

Advocate for improved movement of freight and people: roading and public transport

Auckland Transport (AT)

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Transport project stage 2 completed with AT’s State of Transport Report and funding towards Project Commute

Pursue next stages of Auckland Transport project Monitor progress on Auckland Manuaku Eastern Transport Initiative (AMETI) and other roading / intersection plans and advocate on behalf of business Monitor progress of proposed underground cabling and advocate on behalf of business

GETBA overarching Transport Strategy document completed

Complete the GETBA Transport Strategy

Electricity supply

Submission made and presented at Hearing on AT’s public transport review

Ongoing consultation on AMETI and East West Link Progress reporting on above and other planned intersection / roading improvements Transpower

Effective representation, consultation and progress reporting on behalf of / to businesses

Negotiated for local newspaper advertising “Burswood is still open for business” Collaboration with other industrial associations

Work with other commercial industrial associations for consistency of message and a stronger voice

Employers and Manufacturers Association (EMA) NZ Council for Infrastructure Development (NZCID) North Harbour Business Association (NHBA) Rosebank Business Association (RBA) Wiri Business Association Manukau Central Business Association Mahunga Drive Business Association Onehunga Business Association

Regular contact on issues. Collaborated with Onehunga Business Association on the Transpower Transmission Corridor issue Collaborated with five other industrial associations on the feedback to the Draft Unitary Plan Collaborated with Wiri Business Association on the Southern Business Market


Auckland Council’s East Tamaki Business Precinct Plan, with input from GETBA and local businesses, was adopted in December 2012. GETBA is a lead, co-lead or partner in a number of initiatives designed to support business growth and economic development in this industrial area. One such initiative is a feasibility study into commercial recycling for this industrial area for which we have applied to Auckland Council’s Waste Minimisation and Innovation Fund. Having lobbied for East Tamaki to be an early recipient of Ultrafast Broadband, we have informed and encouraged take-up by local businesses through events and different media channels. The investigation into the potential value of public space Wi-Fi is ongoing.

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Crime prevention GETBA has continued to work closely with local Police, security companies and other key stakeholders on the GETBA crime prevention programme. There were 96 reported business burglaries in East Tamaki in the 2012-2013 financial year, a small reduction from 102 in the 2011-2012 financial year. There has been a reduction of 81% since 2006. The Executive Officer Crime Prevention has worked with businesses and neighbouring areas where crime has become a problem and developed ‘neighbourhood contact lists’ for immediate information sharing to reduce the potential for repeat offending. GETBA email alerts continue to be a visible and effective method of raising awareness of the need to be vigilant with regard to security measures and to suspicious behaviour. There have been a number of instances where crime has been averted or perpetrators apprehended by vigilant observance and prompt action.

The crime prevention message has also been communicated via our Newsletters with a page dedicated to crime prevention tips and resources in each issue as well as on our website. The Security Managers Network monthly meetings run by the GETBA Executive Officer Crime Prevention are acknowledged by the Police, security companies and larger local companies represented, as an excellent forum for intelligence sharing. GETBA has also completed the final year of a three year community safety project in partnership with the New Zealand Police and the Asian Council on Reducing Crime, funded by the Ministry of Justice. Focused on building crime prevention capability and resilience in the largely retail migrant Burswood precinct, this project has seen some wins come about in the final year. As a result of a comprehensive Crime Prevention Through Environmental Design (CPTED) analysis and report on the built environment provided by BECA we have seen the implementation of the report’s recommendations by a number of


individual businesses and the Howick Local Board has allocated funding for Burswood Business Area enhancements to the public realm, to make it safer and create sense of place. Video clips in both English and Chinese simplifying the CPTED message via visual means were added to the resources developed and are available via the GETBA website and You Tube.

With assistance from Auckland Council and Nautech Electronics, GETBA commenced a 12 month pilot scheme that uses the latest automatic number plate recognition (ANPR) camera technology to monitor stolen vehicles. The wording ‘Camera Monitored Area’ appears on the six ‘sense of place’ street signs newly refurbished by Auckland Council.

Key Result Area

Tasks

Partners

Outcomes

Police liaison

Regular communication and meetings with NZ Police at all levels

NZ Police

Regular liaison and communication

Security managers network

Did we deliver? ✔

Police acknowledge the value of the partnership

Collect and maintain statistical records

Security alerts

Statistical records show reduction in business burglaries

Email alert businesses of suspicious behaviour

NZ Police

Email alerts sent promptly

Security companies

Encourage business vigilance and security procedures / crime prevention measures

Business owners

Culture of reporting of incidents / suspicious behaviour

Monthly meetings

NZ Police

Sharing of intelligence

Security companies

Monthly meetings well attended

Botany Crime Watch Patrols

Value of intelligence sharing recognised

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Business burglaries continue to trend down ✔

Security / loss prevention personnel from larger companies Neighbourhood support

Proactively assisting local businesses with advice and processes for preventing crime

Business owners Security companies

Provide security / crime prevention educational resources for local businesses

Culture of reporting of incidents / suspicious behaviour

Advice given, ‘neighbourhood contact lists’ developed in crime-prone areas

Encouraging vigilance Security resources

NZ Police

Web resources updated

Security specialists

Crime prevention tick / cross tips published in newsletters

Update web resources

Initiated ANPR camera pilot

Investigate new resources Ministry of Justice funded community safety project in Burswood

Encourage and monitor the implementation of BECA CPTED report recommendations Research and develop crime prevention resources Complete and promote the CPTED video clip resources Track crime data

2012/2013 annual report

81% reduction in business burglaries since 2006

Ministry of Justice

Six monthly reporting met

NZ Police

CPTED findings relayed to businesses and implementation encouraged and monitored – some significant wins

Asian Council on Reducing Crime Auckland Council BECA - CPTED Consultants

Howick Local Board funding to enhancements in the Burswood business area public realm allocated Video clips reinforcing CPTED best practice principles targeted at retail migrant store owners completed and accessible online


Business support and membership liaison The GETBA website has a comprehensive Business Resources section where members can link to useful business information on Auckland Council regulations and compliance processes, government assistance, economic commentaries, and GETBA’s Emergency Response Plan. The section also has information on education and training providers, the local commercial property market, and we added FAQ’s to help members understand more about ultrafast broadband (UFB). GETBA has liaised with organisations such as Auckland Tourism Events and Economic Development (ATEED), Manukau Institute of Technology (MIT), the

Employers and Manufacturers Association (EMA) and the Ministry of Business Innovation and Employment (MBIE) to provide a conduit to relevant services and updates of use to East Tamaki businesses. The Emergency Response Group responsible for GETBA’s Emergency Response Plan developed for the East Tamaki business community, has undertaken Coordinated Incident Management System (CIMS) training and an exercise is planned for August. The top tier of the tele-tree network has been established and we have continued to acquire cell phone contact numbers for SMS text alerts. We have continued to encourage


GETBA has continued to trouble-shoot on behalf of individuals or groups of businesses where relevant local issues have arisen, including unsafe container unloading on roads, rubbish, graffiti, broadband

service, underground cabling impact, and the implementation of a u-turn sign at the corner of Harris Road and Ti Rakau Drive. 2012/2013 annual report

businesses to undertake business continuity planning (BCP) for their own businesses, and have promoted the business resilience website which has a BCP online tool. Our plan has been loaded onto the Readynet website.

With the employment of a project manager in November, we have been able to resume visits to local businesses, in relation to specific projects. Proactive contact has otherwise been mainly by phone in relation to database updating. More face to face liaison is planned for the coming year.

Key Result Area

Tasks

Partners

Outcomes

Links to business resources

Inform members of resources and opportunities to access information, grants, advice etc

ATEED

Information updated regularly on Business Resources section of the website, and also disseminated via bi-monthly email newsletter and tri-annual hard copy newsletter case studies

Plan completed and is in the process of being updated one year on

NZTE Government agencies such as MBIE MIT Bayleys BNZ

Did we deliver?

Local businesses Emergency preparedness

Complete the Neighbourhood Response Plan

Auckland Council CDEM

Raise awareness of the Plan

Emergency Services

Encourage businesses to develop business continuity plans for their business

GETBA Emergency Response Group (ERG)

Tele-tree top tier established

Local businesses

Desktop exercise scheduled for August

Auckland Council and CCOs

Assistance/advice provided via conduit to local authority or infrastructure provider

Strategy in place as part of Strategic Plan

Trouble-shooting on behalf of business

Research and seek to resolve issues

Membership liaison

Develop a membership liaison strategy

Infrastructure providers

Visiting programme Minimum of one membership survey

Local businesses

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GETBA ERG CIMS2 training undertaken

Project-based visits to businesses Four surveys undertaken during the year

From knowing absolutely no-one on a face-to-face basis in our business community, I have, through GETBA, been getting to know a variety of business owners. The information sharing and ‘sense of community’ is great! Catherine McWatt, Executive Director, McWatt Group Ltd


Networking and Business Development GETBA has continued to provide for networking, skills development and a sense of community among businesses; all well supported by members. Sponsorship has helped to keep these accessible to all members, and where there is a fee, the fee charged has been well under the true cost and comparative value. The panel-based Business Owners Forum targeted at owner managers wanting to take their business to the next level, continues to draw an average of 60-70 attendees per Forum. Topics covered in the past year have included: buying and selling a business, essential technology for small business, engaging staff, achieving better governance, and

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operational excellence. The Forum is sponsored by BNZ Partners and supported by BDO, Brookfields, Randstad, RSM Prince, The Breakthrough Company, Pod Consulting and Wynyard Wood. The first issues-based Property Owners Forum was held on the Unitary Plan in April 2013 and was well received. More are planned in future. Breakfast speakers over the past year have included Sir Stephen Tindall, New Zealand Venture Investment Fund CEO Franceska Banga, Drugscene Ltd’s Cam Stokes, Sir Owen Glenn, EMA CEO Kim Campbell, Mayor Len Brown, Fletcher Aluminium’s Josh Mainwearing, and The National Business

Key Result Area

Tasks

Partners

Outcomes

Skills development

Provide skill development opportunities as determined by need, and be a conduit to education and training opportunities for members

Training providers

Ten Management Bites sessions and Five Business Owners Forums

Survey current state of businesses use of technology and potential for digital enablement

ATEED

Elephant HR and Training MIT

Did we deliver? ✔

MIT short courses promoted via website and eNewsletters Promotion of ATEED and other skill development opportunities

Encourage UFB take-up

Businesses surveyed resulting in focus on Technology

Link businesses with education and employment opportunities

Technology Bites education series planned UFB promoted via Breakfast, articles, website, and Technology Forum MIT online portal promoted to members

Networking opportunities

Business Showcase events – target four per year

Local businesses Presenters

Four Business Showcase events held

Regular breakfasts with time allowed for networking – target seven per year

Sponsors

Seven Breakfasts held

Five Business Owners Forums held

Business Owners Forum New networking opportunities considered Interest group development

Consider topical issues/ common interest areas as basis for interest groups

Local businesses Government agencies

Unitary Plan basis for sub group on a resolve and dissolve basis

Research interest in cluster development

Other business associations

Researched interest in technology

Research interest in exposition opportunities

Participated in the Southern Business Market (Expo)

Interest group for young business owners, technology, and waste minimisation in planning stages East Tamaki Expo in planning stages


2012/2013 annual report 11

Review Editor in Chief Neville Gibson at our Post Budget breakfast. The following companies sponsored GETBA breakfasts taking advantage of the profile opportunity: ANZ Bank, Highbrook Park Trust, Vodafone Events Centre, Kelly Services, RSM Prince and MIT. Over 600 members attended GETBA breakfasts during the year. Business Showcase events were hosted by Bayleys, Coverstaff, Pod Consulting and ECOLight. The Management Bites series in partnership with Elephant HR and Training, targeted at assisting small medium enterprises with practical tools for managing staff, in its third year, continued to attract good numbers and excellent evaluations attesting to its relevance. We have promoted other skills development opportunities offered by organisations such as Manukau Institute of Technology (MIT) and Auckland Tourism Events and Economic Development (ATEED) as appropriate. GETBA is part of Auckland Council’s Digital Leadership Forum representing business and we used different communication

channels including a Forum, web page, articles, and case studies to inform local businesses about the benefits of UFB and encourage take-up. GETBA has a Memorandum of Understanding with MIT to work on common goals and link local businesses with the resources of the Institute including workplace projects, graduates, internships, apprenticeships and short courses. We have promoted these links via the website, newsletter and the June 2012 Breakfast which focused on addressing high youth unemployment. We have researched interest in technology as a special interest group and will do the same with regard to specific projects including cycling (as part of the Commute project) and waste minimisation in the coming months. We promoted participation in the Southern Business Market at Vodafone Events Centre with almost one third of exhibitors coming from GETBA, and researched other Business Association expositions with the view to holding a GETBA Expo in the coming year.


Marketing and Communication GETBA has promoted East Tamaki as ‘a great place to do business’ and encouraged a ‘buy local’ ethos. The Keeping it Local weekly email initiative continues to be in demand and has a high recognition factor. This spotlight gives local businesses a profile opportunity at a low cost and encourages members to support local business. We also recently conveyed this message over a two month period via a high profile billboard at the top of Harris Road.

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As a partner in the Business Improvement District Partnership Programme we are also tasked with attracting business and employment into the area. While the website is an avenue for this, we also took a proactive stance promoting East Tamaki as a business location on a billboard on the south eastern arterial highway (SEART) over a three month period. This is also a benefit to East Tamaki property owners.

We undertook a survey in late 2012 to find out how much East Tamaki businesses understood about rapidly developing internet technologies, which also sought feedback on our current communications and on whether local businesses were interested in being communicated with from GETBA via social media. The results showed interest in being informed and educated on changes in technology and social media, but pointed to LinkedIn being the only social media platform that members would consider engaging with GETBA and fellow members on, which we will progress under our digital communications strategy. The response to GETBA’s communications review was overwhelmingly in favour of our email communications channel with members. The Customer Relationship Management (CRM) system drives the email communication and we have made refinements to the emails for ease of


Key Result Area

Tasks

Partners

Outcomes

CRM

Regular emails to promote GETBA events, seminars, information, activities, news etc

Outreach CRM

Digital survey showed email communications well received Bi-monthly eNewsletters Refinement of email banners by communication type

Segment database for different purposes/audience

Newsletter

Website Social media

Database segmentation ongoing

Expand to three hard copy newsletters per year to communicate news, interesting articles, local business achievements and GETBA activities – conveying the ROI to members

Local businesses

Evaluate website regularly and upgrade/enhance as needed

Consultants

Survey use of social media platforms by our members

Contributors Creative designer Writer Printer

Web designer Web developer

Review current communications strategy and incorporate social media as appropriate Proactive media opportunities to raise the profile of the area and raise awareness of issues

Three newsletters distributed – latest increased to 20 pages

Refined the delivery methodology from hand delivery to flow-wrap post to maximise receipt Upgrade of the GETBA website to be more dynamic, user friendly and flexible

Communications reviewed Survey of businesses undertaken re: technology platforms and social media platforms resulting in GETBA digital strategy

Evaluate social media platforms for relevance

Public relations

Local papers

Strong media presence on advocacy issues and crime prevention

Weekly Keeping it Local email

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Respond to media requests Member profile opportunities

Enable members to promote their business to one another

2012/2013 annual report

Email communication

Did we deliver?

Local businesses

Encourage ‘Fuy local’ ethos Investigate an additional ‘Keeping it Local’ marketing opportunity for members Participate in the Southern Business Market

Breakfast sponsorships, Business Showcase and Members Moment opportunities filled 30 stands taken by GETBA companies at the Southern Business Market and Seminar programme organised by GETBA A monthly Featured Business banner will be part of the new website

recognition of different types of communication, and we have continued to look for opportunities to segment the database to be able to direct communication in a more targeted fashion.

three issues during the year, the most recent being 20 pages, and delivery methodology changed from hand delivery to being flow-wrapped and posted to business owners for optimal receipt.

The CRM system is integrated with the website and the database drives the business directory on the GETBA website. Google analytics shows that the directory page is the most visited page of the website. The website is undergoing an upgrade to be easier to use, more dynamic and with greater flexibility for editing.

As a new profile opportunity for members we promoted the Southern Business Market at the Vodafone Events Centre, and 32 businesses took up this opportunity. We are planning a GETBA Expo in the coming year thanks to the arrival in the area of a suitable function venue.

GETBA’s hard copy newsletter was increased to

GETBA has had good exposure in the local papers with stories on projects and advocacy issues.


GETBA Infrastructure The GETBA Executive Committee responsible for governance met eleven times for regular monthly meetings with an additional two meetings on the new Strategic Plan 2013-2016. At each of the monthly meetings expenditure was monitored against budget. A sub-committee also considered the feasibility of introducing postal and proxy voting at the request of two members. The resulting special resolutions will be made at the next AGM/SGM.

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with the employment in November 2012 of a full time Project/Liaison Manager to assist the General Manager in the management and execution of specific projects and with membership liaison. Auckland Transport contributed $15,000 towards the funding of this staff member.

Consultants were hired to undertake the review of the 2009-2014 Strategic Plan and development of the new Strategic Plan 2013-2016 in June 2013. They did so in consultation with local businesses and property owners via survey, focus groups, and face to face interviews. Feedback showed a high level of satisfaction with the association.

At the end of the financial year staffing consisted of General Manager Jane Tongatule (full time), Project/Liaison Manager Troy Greenfield (full time), Office Manager/Executive Assistant Christine Goodman (30 hours per week reduced to 24 hours over four days per week in January 2013), Executive Officer Crime Prevention Coralee Carr (24 hours over three days per week) and Office Administrator Fiona Kitchin (full time reduced to 32.8 hours in June 2013).

The staffing level was 3.3 full-time equivalent at the beginning of the financial year increasing to 4.2

Performance reviews have been undertaken of all staff. Staff retention sits at 100%.

Key Result Area

Tasks

Partners

Outcomes

Database management

Keep an up to date register of members

Outreach CRM

Regular updating of CRM database

Did we deliver? ✔

CRM system refinement ongoing Governance, management and administration of the Association’s activities

In accordance with the GETBA Constitution

Staffing

Ensure resources sufficient to effectively manage GETBA activities Professional development as required

Auckland Council

Review of GETBA Strategic Plan

Committee

Strategic Plan 20092014 reviewed and new Strategic Plan 2013-2016 developed by consultants in consultation with business/ property owners

Committee

Staff retention high

Executive management

New staff member appointed to manage projects and boost membership liaison capacity

Executive management

EMA

Performance reviews undertaken of all staff Professional development undertaken by staff

Financial management

Ensure sound financial management Audited accounts

Committee Executive management RSM Prince Nexia auditor

Small surplus due to contingency unspent Committee monitor expenditure against budget monthly Accounts audited – no issues Efficient processes and reporting using Xero


2012/2013 annual report 15

The new premises at 1 Sir William Avenue have provided the necessary accommodation and storage space, and a professional headquarters for the association, including a shared board-room facility. Updating the database of member businesses is a constant challenge and has been undertaken by a combination of regular visual drive-by’s, ongoing database gap analysis/follow-up contact by the administrator, and newsletter return mail. For property owner records we rely on the Council and update annually with a data update form

accompanying our AGM notification mailout. In coming months we will initiate a more proactive strategy with property companies. IT risk is managed by the use of Dropbox, a cloud system, for most files and regular back-ups. We are in the process of analysing our office/IT systems and investigating optimal systems for the future. GETBA has begun researching BID programmes globally and is recognised as a leader within Auckland in the management and delivery of services to a commercial industrial area.

30 June 2013

financial statements The annual financial statements of the Greater East Tamaki Business Association Inc. for the year ended 30 June 2013 are available on application to the Association gm@getba.org.nz and are also available on the GETBA website www.getba.org.nz


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2013/2014 BUSINESS PLAN

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background business plan 1 Advocacy 2 Activities

4 Accountability

budget

business plan 2013/2014

3 Attraction


background The East Tamaki area is the largest and one of the fastest growing commercial and industrial areas in New Zealand, contributing:

$3 billion

to the New Zealand economy annually

$19 million in rates annually

30,000 jobs

projected to rise to 45,000 on completion of Highbrook Business Park

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The Greater East Tamaki Business Association Inc (GETBA) was incorporated in 1994 and until mid-2009 operated as a voluntary subscription based organisation, providing advocacy, crime prevention and business support services. The crime prevention and advocacy services especially were of benefit not just to the 600+ paying members but to the commercial industrial community as a whole. In mid-2009 a ballot of property and business owners returned a 72% vote in favour of implementing targeted rating as the most appropriate sustainable funding model. GETBA now represents an enlarged membership base of some 2000 business and property owners in East Tamaki.


With the step up from a voluntary membership of 600+ businesses to a target-rated membership of 2000 business and property owners, it was recognised that the Association needed to develop a higher level of internal infrastructure to manage and administer the enlarged workload and a broader range of offerings. GETBA employed a General Manager in early 2010 to drive this expansion. Since then the association has developed several new service offerings and projects to meet the diverse needs, challenges and opportunities facing business and property owners in Auckland’s largest industrial area. This Business Plan should be read in conjunction with the new GETBA Strategic Plan 2013-2016, which outlines the long term planning for the Association, addressing the dual criteria of: • assisting New Zealand’s largest industrial area at a time of great administrative change in the Auckland Region and, • delivering on the strategies identified in the recent extensive strategic planning consultation process.

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business plan 2013/2014

It should also be read in conjunction with the East Tamaki Business Precinct Plan adopted in December 2012 to support business growth and economic development in this industrial area.


business plan GETBA’s objective is to help East Tamaki be a great place to do business, by delivering on four key strategies: 1. ADVOCATE to enhance the area and local business. 2. Deliver ACTIVITIES that make doing business easier and safer. 3. ATTRACT more member engagement and more businesses to the area. 4. Demonstrate ACCOUNTABILITY through all activities to gain enhanced engagement from local members.

1 Advocacy 20

Representation to Local and Central Government Representing the needs and concerns particularly of small to medium businesses which often have the fewest resources to represent themselves, is an ongoing priority for GETBA. GETBA will continue to be a source of information to members about Auckland Council’s plans for

the development of this industrial area, and the implications of those plans, and will work on behalf of businesses to remove impediments to business growth and economic development, and to enhance property values. We will research, consult and make submissions on relevant Council Plans including the Auckland Unitary Plan.

Key Result Area

Tasks

Partners

Outcomes

time frames

Inform and advocate on behalf of local business

Inform and ask members for feedback

Members

Members informed and feedback given

Ongoing / as relevant

Make submissions – oral as well as written where appropriate

Research and ask members for feedback

Members

Submissions made

Ongoing / as relevant

Retain links with Local Boards, MPs, Councillors and relevant agencies

Invite to key meetings

Relationships established and meetings held with relevant contacts

One per year

Communicate results via multi communication channels

Communicate via website, email, Newsletter, LinkedIn, media

Results communicated via multiple channels

Quarterly or as relevant

Attend key meetings

Other business associations


Representation and conduit on infrastructure GETBA will liaise with and make representation where necessary to core infrastructure suppliers and Council Controlled Organisations. It is critical that the infrastructure services and the cost of those services provided to East Tamaki by the new administrative bodies, be audited and critiqued by informed business representation. Ongoing infrastructure advocacy projects include Transpower’s underground cabling, AMETI, the East West Link and other roading / intersection improvements, and Watercare Services Ltd trade waste bylaw review. Transport issues have been identified as a significant impediment to East Tamaki business’ ability to attract and retain staff, and to productivity. Improving transport and roading infrastructure is a regional issue of strategic importance which GETBA is already working on with the relevant regional organisations. At the

local level, ongoing Travel Planning (reviewing staff travel movements and investigating alternative travel options) is a priority and a significant opportunity to improve the attractiveness of East Tamaki as an employment destination. Auckland Transport is continuing to contribute some funding towards our Project Manager who will consult on the impact of the proposed public transport southern network route/frequency changes and also investigate a possible alternative such as shuttles to and from transport hubs. This travel planning service will also be promoted to businesses relocating into the area through property agents and Goodman. GETBA will also have input into the Howick Local Board funded pedestrian and streetscape improvements to Crooks Road connecting to the future development of the Greenmount Landfill and one of the activity hubs identified in the East Tamaki Business Precinct Plan. 21

Key Result Area

Tasks

Partners

Outcomes

time frames

Keep up to date with infrastructure plans on behalf of members

Liaise with Auckland Council, Council Controlled Organisations (including Watercare and Auckland Transport) and other relevant infrastructure providers

NZCID

Information obtained

Ongoing / as relevant

Inform and advocate on behalf of local business

Inform and ask members for feedback

Members

Members informed and feedback given

Ongoing / as relevant

Make written and oral submissions

Research and ask for feedback from members

Members

Submissions made

Ongoing / as relevant

Auckland Business Forum EMA

Results communicated

Collaboration with other industrial associations GETBA will continue to collaborate with other commercial industrial Business Associations across Auckland to take advantage of the collective strength and provide consistency of message to Local and Central Government.

GETBA will collaborate with Auckland Council and other parties on implementing the actions agreed upon in the East Tamaki Business Precinct Plan adopted in December 2012.

business plan 2013/2014

Monitor and communicate results


Key Result Area

Tasks

Partners

Outcomes

time frames

Best practice learning and sharing

Participate in collaborative sessions throughout the year

North Harbour Business Association (NHBA)

Regular contact

As required

Document case studies of success and proactively share with others to establish industry leadership

Collaboration on submissions

Rosebank Business Association (RBA) Wiri Business Association Manukau Central Business Association Mahunga Drive Business Association Penrose Business Association Employers and Manufacturers Association (EMA)

Influence to develop stronger voice on issues

Work with other commercial industrial associations for consistency of message and a stronger voice

Other industrial business associations in the south

Consistency of message

Ongoing

Drive an annual conference or meeting for the industrial south

22

Trouble-shooting to support members with Local Government GETBA will continue to trouble-shoot on behalf of members with Auckland Council on compliance and resource consent issues that impact on either groups of businesses or individual businesses from time to time. Having a conduit to the local authority in the form of a Business Improvement District Co-ordinator is an advantage when dealing effectively with such issues in a timely fashion.

It is apparent from recent strategic planning consultation that a number of businesses are unaware that GETBA is able to assist in this way, so we will be more proactive in promoting this service to members and in publicising the results where appropriate. We will document such issues and their resolution to provide ‘how to’ examples to other businesses and identify business owners who are willing to assist others who face the same issues (super owners).

Key Result Area

Tasks

Partners

Outcomes

time frames

Start a troubleshooting ’bank‘ to educate members on successes and ‘how to’ for themselves

Put examples on the website

Members

Information gathered for the website

Ongoing / as relevant

Communicate the trouble-shooting concept

Once loaded communicate at all functions

Members

Trouble-shooting concept communicated via multiple channels

At every opportunity

Start ‘troubleshooting super owners’ resource

Research and identify business owners who have the experience and are willing to assist

Members who are participating in this group

Super owners identified, contact details published, and facility promoted to members

Ongoing

Develop a plan to keep up to date Associate a $ value to the ‘bank’

Communicate super owner facility and contacts

Council


23

2 ACTIVITIES Encouraging networking, skills development, and a sense of community among businesses is a priority, as a way of building resilience and promoting growth in the SME sector at a time of continuing economic uncertainty. The popular panel-based Business Owners Forum, sponsored by BNZ Partners, targeted at business owner managers who want to take their business to the next level, and the Management Bites series run in partnership with Elephant HR and Training, will continue. We will also introduce a Technology Bites series. We will continue to run Property Owners Forums as issues arise. It is envisaged that there will be a second Forum on the Unitary Plan when it comes

up for notification in late 2013. We will also ask for feedback on other topics of interest to property owners and body corporates. Regular Business Breakfasts will continue with a variety of speakers on both broad and local issues, and informative case studies. The new conference venue at Highbrook will be a welcome addition to the choice of venues for events. Under GETBA’s Memorandum of Understanding with Manukau Institute of Technology (MIT) we will continue to be a conduit to MIT short courses, and also to promote the business portal businessatmanukau.co.nz where businesses can access MIT students for workplace projects, graduates, and articles of interest.

business plan 2013/2014

Education and information


We will distribute bi-monthly eNewsletters and publish three hard copy Newsletter issues during the year. These avenues provide

timely news, information and project updates, celebrate local achievements and foster a sense of community.

Key Result Area

Tasks

Partners

Outcomes

time frames

Educate and inform on improving business productivity and business growth opportunities

Continue Management Bites, Business Owners Forum, Property Owners Forum, Business Showcase and Breakfasts

Members

Management Bites

Ten per year

Elephant HR and Training

Technology Bites

Min. four per year

Business Owners Forums

Min. four per year

Property Owners Forums

As required

Breakfasts

Min. seven per year

MIT short courses and other relevant seminars promoted to members

Ongoing / as required

Regular communication

Ongoing / as relevant

Move appropriate events to Waipuna Conference Suites Highbrook

Sponsors/ promotional partners Function venues

Add a $ value to each event Promote other information and education opportunities

Education and Training providers including MIT ATEED

Inform on local and wider issues or opportunities

24

Through newsletters, email, website, and business showcase events

Members

At least three business showcase events

Networking with ‘hub ideas’ groups Opportunities for interest group and/or cluster development will be proactively sought as issues and topics become relevant. The intention is for these interest groups to hub ideas or meet to brainstorm solutions to issues common to the group. These meetings could be face to face or remote discussion groups via LinkedIn, or a combination of both. Consultation for GETBA's digital strategy identified LinkedIn as the only social media platform that

GETBA members would use in communication with GETBA and/or other members. Potential interest groups in the pipeline will be focused on technology and a young business owners group. With the allocation of Auckland Council Waste Minimisation and Innovation funding towards a GETBA East Tamaki Commercial Recycling Feasibility study, it is likely that there will also be a waste minimisation interest group.

Key Result Area

Tasks

Partners

Outcomes

time frames

‘Special interest groups’ to hub ideas or solutions

Develop small interest groups (10-15 max)

Members

Minimum one interest group established

Ongoing / as relevant

Example: young business owners, technology, waste minimisation, body corporates (may be long term or resolve and dissolve basis)


Crime prevention

Our strong partnership with the police and security companies will continue, with monthly security managers network meetings (which also include personnel responsible for security in larger organisations) for formal intelligence sharing supplemented by ad hoc assistance as issues arise. GETBA will continue to provide timely email security alerts about crime and suspicious behaviour in the area. We will continue to inform businesses about crime prevention tips and tools, including crime prevention through environmental design (CPTED). We will update useful security information and resources on the GETBA website and in our regular Newsletter. We will also investigate the potential for a discounted insurance package for GETBA members.

Our Executive Officer Crime Prevention will continue to provide assistance to businesses on an as needed basis and will also undertake a Know Your Neighbour crime prevention initiative with the support of local police. The Ministry of Justice has extended our community safety funding for another six months to enable us to target businesses which have been victims of crime, their neighbours, and businesses in the same sector being targeted by criminals. By providing neighbourhood contact lists and raising awareness of simple interventions to make premises and staff more resistant to crime, we intend to help prevent further crime in those neighbourhoods. The automatic number plate recognition (ANPR) traffic camera pilot will be assessed at the end of 2013 and if considered of value will be extended. This will however require sponsorship from local companies, as the cameras are an expensive resource.

Key Result Area

Tasks

Partners

Outcomes

time frames

Crime prevention awareness

Continue security alerts to businesses

NZ Police

Email alerts sent promptly

Business owners

Crime prevention page in each Newsletter

Ongoing / as required

Continue to communicate crime prevention message via newsletter and website

Security companies

Extend current support to Know Your Neighbour initiative Incorporate security into GETBA Expo Police and security liaison

Resources to reach more businesses

Maintain relationships and intelligence sharing with Police, Security companies and businesses

Botany Crime Watch Patrols Manukau Beautification Charitable Trust NZ Police Security companies

Web resources Know your Neighbour initiative positively evaluated Security corner at GETBA Expo Regular liaison and information sharing with Police

Monthly Security Managers Network

Security / loss prevention roles within larger local businesses

Value of partnership acknowledged by Police and security managers

Develop CPTED questionnaire / audit

Ministry of Justice, funding partner

Questionnaire / audit developed

Additional crime prevention resources developed as funding allows

Local businesses

ANPR camera pilot reviewed

Ongoing Monthly security managers network meetings

Monthly network meetings held

NZ Police

Ongoing ANPR Camera pilot reviewed Dec 2013 - Feb 2014

Monitor ANPR camera pilot for feasibility of extension Deliver on Return on Investement

Monitor and communicate statistics

NZ Police

Work with insurers re feasibility of delivering a reduced insurance package to local businesses

Local businesses

Insurers

25

Statistics monitored and communicated

Ongoing

business plan 2013/2014

Crime prevention will continue to be a high priority. There has been an 81% reduction in reported business burglaries in the East Tamaki industrial area since 2006. Ongoing vigilance by all parties (GETBA, NZ Police, security companies, local businesses) is important to ensure these gains are not lost.


Business support GETBA will continue to provide a conduit for local businesses and property owners to access up to date business assistance, support and information, whether via speakers at events, links under ‘Business Resources’ on the GETBA website, newsletter articles and the like. We will work with Manukau Institute of Technology (MIT) and other education institutions to develop a Jobs Board service via our website. As a significant employment hub, GETBA will support Auckland Council’s Southern Initiative by linking companies to subsidised training opportunities, and by collaborating with MIT and other relevant stakeholders in addressing the problem of youth unemployment. We will also encourage businesses to assist local employment by providing work experience, internships or sponsorships to students at these institutions.

26

Having ensured that East Tamaki is a priority business area for the rollout of Ultra-Fast Broadband (UFB), GETBA will raise awareness of the benefits for business, encourage UFB take-up

and digital enablement generally. A Technology Bites workshop series will be introduced. GETBA will update the Emergency Response Plan developed for the East Tamaki business community to ensure it is current and undertake a desk based exercise. We will encourage local businesses to undertake business continuity planning (BCP) and promote the business resilience website developed by Auckland Council Civil Defence and Emergency Management (CDEM). We will undertake a feasibility study into an active recycling programme for the East Tamaki industrial area, which in addition to consultation and data gathering, will involve education so that businesses can make informed choices with regard to recycling options. GETBA has been working with some larger businesses in the area helping assess whether there are feasible alternatives for employees to commute to and from work, other than their own vehicle. This travel planning service will be extended to businesses moving into the area, working with property companies.

Key Result Area

Tasks

Partners

Outcomes

time frames

Provide links to business resources

Add links to website and communicate

ATEED

Web links kept current

Government agencies

Jobs Board service researched

Ongoing / as required

Skills development

Research a Jobs Board service to website

Local businesses

Partner with MIT and other training institutions as appropriate to assist employment

MIT and other relevant education institutions

Promote internships, graduate employment

Continue to communicate the Emergency Response Plan and promote business continuity planning to businesses

CDEM

Business continuity planning promoted to member businesses

Extend Project Commute to include travel planning for companies moving into the area

Auckland Transport

Travel planning offered to businesses moving into the area

Continue Management Bites series

Elephant HR and Training

Series promoted and well attended

Start Technology Bites series and monitor

Training providers/ consultants

Technology series up and running

Associate a $ value

Education and Training providers including MIT

$ value added

Promote subsidised workplace literacy training programmes Promote other information and education opportunities

Property companies Goodman

ATEED COMET

MIT short courses and other relevant seminars promoted to members

Ongoing


3 ATTRACTION Keeping it Local business support

We will introduce a new Keep it Local marketing opportunity with a monthly Featured Business on the newly enhanced GETBA website. The web based Business Directory provides businesses with a public profile for their products and services. We

will monitor the value of the Keep it Local Harris Road billboard to determine whether to repeat it. We will run a business to business Expo in 2014 which will encourage local sales opportunities. These are additional to the free monthly Member’s Moment at our regular Breakfast events. There are also opportunities to sponsor a Breakfast or host a Business Showcase. Business Showcase events give the company hosting an opportunity to raise the profile of their business on site, and attendees the opportunity to network with other East Tamaki businesses.

Key Result Area

Tasks

Partners

Outcomes

time frames

Keeping it Local awareness

Promote the Keep it Local ethos via multiple channels

Local businesses

Keep it Local recognised by members

Ongoing / as required

Expo held

Annual

Weekly Keep it Local emails

Ongoing

Run an Expo to encourage local sales opportunities Promote local businesses which also generates revenue

Continue the weekly email spotlight on local businesses

Local businesses

Introduce a monthly member profile opportunity on the website

Monthly Featured Business on the website

Continue Breakfast sponsorship profile opportunities

Sponsor for each breakfast

Promote the GETBA website business directory including enhanced listing

Website directory promoted and visits increased

Reach more members While GETBA posts a letter to every property owner supplied by Council’s rating information with notification of each Annual General Meeting, it is apparent that there are some property owners that are either unaware of GETBA, not interested, or who don’t understand the benefit. The strategic planning consultation process identified that there were also some businesses

that either didn’t know of GETBA or if they did, weren’t aware of the services available. GETBA endeavours to keep up with business movements in the area but in such a large catchment it is an ongoing challenge (see database management over the page for planning in relation to this). We plan to involve those who are active in GETBA to help introduce those who are unaware of GETBA services or new to the area.

27

business plan 2013/2014

GETBA will promote East Tamaki as a great place to do business and to work, and provide a platform for local businesses to raise the profile of their businesses locally and globally. The Keep it Local ethos enables businesses to promote their products and services to one another and encourages them to do business with one another.


Key Result Area

Tasks

Partners

Outcomes

time frames

Connect with members who are unaware of services or new to the area

Identify businesses not aware of our services

High interest businesses

More businesses know about GETBA services

Ongoing

Identify high interest businesses to help others

Property companies

Special local interest events

Encourage bring a local friend/introduce your neighbour

Local businesses

Bring a friend/neighbour promoted

Ongoing

Increased numbers at event

Know your Neighbour communication Regular liaison including surveys

Door to door awareness raising

Local businesses

Liaison undertaken – visits and surveys

Surveys to connect and ask for feedback

Ongoing Minimum of one survey by year end

GETBA staff attend networking events in East Tamaki

Marketing the area outside the area

28

We value good media relationships and will seek to establish media connections and get positive publicity and promotional opportunities for East Tamaki and local businesses, beyond the current local papers. We will also seek opportunities for leveraging strategic partnerships and sponsorships. The GETBA website is a tool for promoting East

Tamaki businesses outside the area with the business directory getting the most page hits. We will continue to promote local businesses and East Tamaki as a great place to do business through company profiles in the NZ Manufacturer online magazine which gives very good visibility overseas as New Zealand Trade and Entreprise (NZTE) forwards it to overseas offices and clients. We will look for other such opportunities.

Key Result Area

Tasks

Partners

Outcomes

time frames

Public relations focus

Establish connections with key publications (beyond just the local area)

Media

Stories run in media outside the area as well as local papers

Ongoing

Ongoing

Publishers

Invite key publications to appropriate events and Expo Continue to promote businesses / area via NZ Manufacturer online magazine which NZTE promotes offshore Website

Maintain google search engine optimisation

SEO specialist Property Companies

GETBA website ranking maintained

Research the addition of properties available for rent / purchase sponsored by local banks / property companies

Banks

New section investigated


Expo With the arrival in East Tamaki of a suitably sized function venue, GETBA intends holding an Expo in 2014. We have researched the running of these events by other business associations and consider so long as it has a clear objective, and therefore clear target exhibitor and target audience, such an opportunity should be well received and worthwhile, promoting local businesses and

marketing East Tamaki businesses outside the area. A seminar programme will be run in tandem offering education and information to attendees. There is potential to align special interest areas such as technology and crime prevention/security.

Key Result Area

Tasks

Partners

Outcomes

time frames

Promoting businesses within the area and marketing outside the area

Invite local businesses to exhibit

Local businesses

Expo held

Venue

Well supported by exhibitors

2014 then annually or every two years

Promote attendance

Sponsors

Well attended

Offering education and information

Design a seminar programme for the Expo

Evaluate

Evaluations positive Specialist speakers

Seminars held Well attended

2014 then annually or every two years

Evaluations positive

29

4 Accountability Return on investment (ROI) We will attach a value to each event/activity and promote this on the website and in other communications. We will research a new benefit for local businesses.

Key Result Area

Tasks

Partners

Outcomes

time frames

Develop a member benefit (such as insurance or similar service)

Research potential offerings

Insurance companies or other appropriate service provider

Benefit(s) researched and discarded or adopted

By year end

Survey members to establish interest

ROI on all tasks undertaken

Business case for all activities

Accountant or treasurer

Value attached to each event/activity

Ongoing

Accountant or treasurer

ROI tool on website

By year end

Attach a value to each event/ activity with discount benefit for members Communicate on website and other communication

ROI benefit for the targeted rate on the website

business plan 2013/2014

It is important to GETBA that we are able to demonstrate to both business owners and property owners a return on the target rate investment. Decision making on all activities is driven by whether there will be a return on investment for our stakeholders.


Database management Keeping an accurate register of members in such a large area is an ongoing challenge. In addition to the current visual drive-by’s and combination of phone, visiting, email, and mail, we will seek to be informed of businesses moving into the area by commercial property companies and request that

they circulate GETBA Welcome to the Area packs. Recording and tracking useful information on local issues and participation / engagement levels is important. We will continue to refine the capability of the CRM database to track interaction and activity.

Key Result Area

Tasks

Partners

Outcomes

time frames

Expand information to include feedback

Refine the CRM system for monitoring participation/ engagement, issues and relevant feedback

CRM partner

Regular monitoring of participation, issues and feedback

Ongoing

Keep up to date information

Proactively seek to be informed of businesses moving into the area

Body corporates

Database updated regularly

Ongoing

Property companies

Information channels for new arrivals to the area

Leasing companies

Links established with leasing companies

Welcome to the Area packs for property companies and body corporates to distribute Ensure linkages with leasing companies to keep up to date

Link up with leasing companies

Ongoing

30

Governance and management GETBA’s organisational structure comprises an Executive Committee in a governance, financial oversight and executive support role, and a small Executive team of 4.2 FTE led by a General Manager. While current staffing levels should be adequate for the coming year’s proposed plans, this will need to be monitored should increased participation levels or new projects put pressure on staffing resources. Roles will be reviewed with the view to strategic capacity and succession planning, annual

performance reviews undertaken and professional development as required. GETBA’s activities will be undertaken in accordance with the Association’s Constitution and the Business Improvement District Partnership Programme partnering agreement with Auckland Council. Towards the end of the coming year we will review the new GETBA Strategic Plan 2013-2016 for relevance and update the Emergency Response Plan.


Key Result Area

Tasks

Review the Strategic Plan every year for relevance

Set a time to review

Ensure adequate staffing to support the Strategic Plan

Review capability and capacity in roles

Governance and administration in accordance with the GETBA constitution and BID Programme Policy

Adhere to the Constitution and BID policy

Ensure the Emergency Response Plan is current

Review the Plan

Partners

Outcomes

time frames

Strategic Plan reviewed and adapted as necessary

By year end

Roles reviewed

Ongoing

Constitution and BID Partnering Agreement adhered to

Ongoing

Auckland Council

Emergency Response Group

Emergency Response Plan updated

By year end

Amend where necessary

Make recommendations on roles where required Committee

Update as required

Add and change as required

Local Businesses Auckland Council Civil Defence & Emergency Management

Financial management and reporting The Executive Committee meets monthly and will continue to monitor expenditure against budget. Xero has meant more streamlined processes and reporting. We will investigate online event registration and payment.

envisaged that new revenue streams will need to be sought, this will need to be monitored in the event that new projects come on stream requiring additional resources. High resource projects need to be considered carefully.

While current funding levels should be adequate for the coming year’s proposed plans, and it is not

Associate membership will be analysed and the fee structure will be reviewed.

Key Result Area

Tasks

Partners

Outcomes

time frames

Ensure sound financial management

Set budget

Committee

Audited accounts

Annual

Review against budget

Accountant and auditor

Look for new revenue streams to support new initiatives and protect against loss of funding as required

Examine associate membership fee structure

Adjust where required

Monitor additional government funding as required

Ongoing

Additional revenue (if required)

As required

business plan 2013/2014

31


July 2013 - June 2014

budget INCOME Targeted Rates

500,000

Targeted rate estimated reconciliation

25,000

Local Board Grant

15,000

Auckland Transport Grant

6,000

Waste Minimisation Grant

9,517

Ministry of Justice Grant for Community Safety Project

51,400

Other (associate membership, events, seminars, sponsorship, featured business etc)

93,100

Total

EXPENDITURE 32

NZ$

ADVOCACY Representation to Local and Central Government Trouble-shooting ACTIVITIES

700,017

NZ$ 160,000 105,000 55,000 250,009

Crime prevention

80,009

Events, education, information

90,000

Business support

80,000

ATTRACTION

140,000

Membership liaison

65,000

Marketing, Expo

75,000

ACCOUNTABILITY

150,000

GETBA infrastructure

80,000

Governance and management

70,000

Total

All amounts are exclusive of GST.

$700,009


East Tamaki - a great place to do business

PO Box 58 260 Botany Auckland 2163 P 09 273 6274 E gm@getba.org.nz

www.getba.org.nz


GETBA Annual Report 2013