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u p d a t in g a n d in f o rmin g t h e Gre a t e r E a st Ta ma ki b usin e ss co mmu n it y

4 BREWER’S ANCIENT ART MEETS HIGH TECH 6 GIVING OXYGEN TO NEW IDEAS 8 CUTTING-EDGE AUTOMATION 10 TECHNOLOGY PRESERVES WATER RESOURCES 16 CYBER SECURITY THREATS 22 HEALTH AND SAFETY 26 PROPERTY UPDATE

ON TECHNOLOGY

AUTUMN 2016


Editor: Jane Tongatule E gm@getba.org.nz Advertising: E events@getba.org.nz

From the Chair

PO Box 58260 Botany Auckland 2163 P 09 273 6274

getba.org.nz

Welcome to the first GETBA Focus magazine for 2016. The year has kicked off with the economy in much the same shape as last year, with the main indicators of moderate GDP growth, low interest rates and low inflation pretty much unchanged. This sets the scene for what should be another good year for business, with the only downside being the large drop in income for the dairy sector.

Upcoming events 12 April People Essentials: How to manage misconduct and dismissals 14 April Business Owners Forum: Key business trends

At GETBA we have been very active on your behalf on several fronts. These include feedback to Auckland Council’s annual budget opposing the proposed change to the distribution of the interim transport levy to collect more from business, and recommending only a marginal increase to the Uniform Annual General Charge to $450 given that a higher UAGC increases the burden on lower value properties/small business. Both can be viewed in more detail on the GETBA website. Meetings have been held with various parties regarding the Greenmount Landfill extension where we have been lobbying for more surety around the final “Park” completion date as well as the surrounding roading upgrade work that is urgently required. Our first Breakfast this year was very well attended, with Mayoral candidates Phil Goff and Victoria Crone given the opportunity to outline their vision for Auckland City. It is most important that we have a business friendly mayor who will champion business friendly policies, given that it is business that provides employment and investment, and this event provided the opportunity for both to outline their respective business thinking. As always, please take the opportunity to visit the GETBA website for an update on all that is happening in East Tamaki – a great place to do business. RICHARD POOLE CHAIRMAN, GETBA

15 April Lunch with Hon Todd McClay, Minister of Trade 6 May Breakfast with Lee-Anne Wann 10 May People Essentials: Dealing with difficult people 8 June Business Owners Forum: Unlocking profit 14 June People Essentials: Employment agreements

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FOCUS ON TECHNOLOGY A U T U M N 2 0 1 6

GETBA SPONSORS


INTO THE FUTURE Whether it’s in our personal lives with the likes of virtual reality entertainment, driverless cars, and more ‘smart’ everything; or in our working lives with the cloud, automated workflows and the Internet of Things (IoT), technological change will impact us all. Some applications of what originated in the field of entertainment, such as holograms, are moving into the world of business. MYOB Chief Technology Officer Simon Raik-Allen in the Future of Business Report New Zealand 2040, talks about the holographic projection of people and things becoming the biggest change to the workplace since email, and that seminars, that became webinars in the 90s, will become holonars. From big data to 3D printing, from manufacturing to marketing, the business landscape is being transformed by technology. Business must adapt to these new realities to survive and thrive. A 2014 Statistics New Zealand report showed that there is a strong connection between businesses’ information and

People Essentials

communications technology (ICT) use and their participation in growth-related activities. The Productivity Commission’s report into New Zealand’s productivity, which has improved of late but remains low by OECD averages, said that was due in part to companies underinvesting in knowledge-based capital. “There’s no point just buying a computer, having a website or buying a smartphone, you have to also look at technology and what opportunities are presented by this stuff and completely re-engineer your business,” said Commission chair Murray Sherwin. A recent article in the New Zealand Engineering News highlights how the Internet of Things, by increasing the connectedness of people, processes, data and things, can deliver greater productivity, better utilisation of assets and improved decision-making. Simon Raik-Allen agrees. “The first step you can take towards being successful in 2040 is to think about how you can make your business data-driven.”

Tech exports hit record growth New Zealand technology companies are also responding to global opportunities. The New Zealand technology sector as well as being the fastest growing and highest paid sector in the country, is also the third largest export ($6.5 billion) behind dairy ($14.2 billion) and tourism ($11.8 billion), according to the 11th annual TIN100 report produced by Technology Investment Network (TIN) released in October 2015. The sector had record growth of $609 million, or 7.3%. The majority of the sector’s revenue was from high-tech manufacturing companies including Fisher and Paykel Appliances and Fisher and Paykel Healthcare, which ranked first and third respectively in the annual ranking of New Zealand’s top high-tech exports by revenue. One of the major contributors to tech sector growth came from companies in the financial services sector, with revenue up 58% for the year.

Business Owners Forum

Breakfast with Lee-Anne Wann

Key Business Trends

Health & fitness inspiration

With panelists EMA CEO Kim Campbell, Image Centre Executive Director Mike Hutcheson and Breakthrough Co Director Mike Ashby.

Fun-loving, straight-talking top Performance Nutritionist, Vodafone Warriors Team Nutritionist and Ambassador for Mens Health Trust.

Thursday 14 April

Friday 6 May

7.30-9.00am

4.00-6.00pm

7.00-8.30am

Venue: Celsius Gastrobar Cnr Te Irirangi Drive & Ormiston Road Botany Junction

Venue: BNZ Partners, Level 1 86 Highbrook Drive, East Tamaki

Venue: Waipuna Conference Suites Highbrook, 60 Highbrook Drive

No charge (sponsored by BNZ) Beer, wine, sushi and pizza provided

Cost: $20 per person or $180 for a table of 10

How to manage misconduct and dismissals Find out what constitutes misconduct and what qualifies for dismissal. Come away with the steps for managing a disciplinary process, including investigations.

Tuesday 12 April

Cost: $55.00, includes light refreshments

TO REGISTER

 getba.org.nz/events-registration A U T U M N 2 0 1 6 FOCUS ON TECHNOLOGY

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BREWER’S ANCIENT ART MEETS HIGH TECH 4

FOCUS ON TECHNOLOGY A U T U M N 2 0 1 6


Lion is New Zealand’s largest alcoholic beverage company, and has been producing beer in New Zealand Since 1861. Interestingly though, their method for making beer has remained virtually unchanged since that time. Indeed, the brewing process has been the same for thousands of years: malted grains are mixed with hot water and mashed, then boiled, fermented into beer, and bottled. Simple!

SO HOW DOES TECHNOLOGY HELP CREATE A BETTER END PRODUCT? According to Udo van Deventer, one of the Brewers working in the Lion East Tamaki plant, good quality is all about consistency. “Technology allows us to get a lot more information about what we are doing. We can measure the process at every step of the way, rather than just relying on the end result.” There are few people operating inside the Brewhouse; rather, brewing technicians are sitting in a control room and track product flow on their computer screens. Sensors are placed all along the production line and record every aspect of the brewing process from flow rates to oxygen levels. “There are two advantages to operating with this sort of closed process: one, you reduce the risks of contamination, and two, there is less variability, because we can measure everything that’s happening,” explains Udo. Most of the valves are automated, which means brewers control the entire mechanism from one location, and can catch errors at the root. “If we’re even slightly concerned that we’re drifting out of specification, we will stop the process and will not start it up again until we’ve fixed the problem,” says Udo. This saves both time and money and ensures the end product is consistent. Technology also helps improve overall efficiency. For instance, a large part of the heating energy put into boiling the wort (the milled grain and water mixture which will become beer) is recovered and re-used in the brewing process. Another major technological advance is the use of membrane filtration, a relatively new method which uses advanced polymer plastics. “The membranes have a defined pore capacity, which means only the liquid we want to get through can fit through these pores, and we’re getting a very clean product coming out the other end.” Lion’s old plant in Newmarket used dry earth filtration, which is obtained by using diatomaceous earth (a type of sedimentary rock powder), mixing it with beer to create a depth filter. The new process is both more efficient and more reliable, as Udo explains: “The earth filter built up a layer of particles and

screened it out, but there was always the possibility that some yeast particles or larger proteins would get through, so the end result was not as stable.” The new setup can run 300 hectolitres of beer per hour through the membrane filters; a throughput which would have been difficult to achieve in a cost-effective way with dry earth filtration. Additionally, there are no preparation steps to observe with the new system: “You start it up and it’s ready to go, and when a membrane is used, it will flick over to a fresh one automatically and start the cleaning process without stopping the beer flow.”

Finally, the new method eliminates the need to dispose of diatomaceous earth waste, which also improves safety by removing a manual handling risk. “So, we get a simpler setting with a lower footprint, which allows us to handle more product and get a more stable end result,” sums up Udo. Lion relocated from Newmarket to their brand-new East Tamaki facility in 2010. The packaging area and warehouse occupy an area as large as four rugby fields, and can process up to 180 million litres of beer annually. The plant was originally designed

to produce mainstream beer, but when the Christchurch earthquake destroyed a large part of their Canterbury brewery, Lion’s East Tamaki plant had to adapt to fit in craft brands, such as the Mac’s range. Thanks to technology, they are able to produce any kind of beer, from a smooth lager to a robust ale with the same consistency of quality. Udo says the current trend is to brew a larger variety of smaller batches, rather than producing more of the same product. “Beer was in decline, but the rise of small craft breweries has rejuvenated interest in the product. There is a community of aficionados building up. When you look at something like the Brewers Guild of New Zealand Beer Awards, there are now over 90 breweries attending that event.” Last year, Lion was named champion New Zealand Brewery at the Brewers Guild Awards, and won 28 medals across ten categories, including four Gold. “This is an incredible achievement for us, because judges are blind-tasting the beers. So we know this is not about marketing: we are really being recognised for the quality of our product.” In the future, Lion will develop smaller batches of approximately 25,000 litres and under (side by side with their larger productions) to cater for the changing needs of the New Zealand consumer.

“Some people like our mainstream beer because it’s nice and refreshing, but they’ll want something more heavily-flavoured for a different occasion. Our business is all about giving them that variety. It’s quite exciting for us as brewers, because it gives us the opportunity to come up with new creative products. The environment we work in is quite volatile – people’s tastes change, trends change… but our end goal is always the same: adapt to what New Zealanders want.”  lionco.com A U T U M N 2 0 1 6 FOCUS ON TECHNOLOGY

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FISHER & PAYKEL HEALTHCARE

GIVING OXYGEN TO NEW IDEAS Fisher & Paykel is a name that requires no introduction. The business has been a staple of New Zealand industry for decades, and is well-known both for their domestic appliances and healthcare products manufactured here in East Tamaki.

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Andrew Somervell, Vice President Products & Technology at Fisher & Paykel Healthcare, believes that, even though the Appliance and Healthcare businesses separated into two distinct companies years ago, they share the same passion for innovation. “Even if we don’t operate the same way, we’ve always shared this push to think differently, this push to find new ways to solve problems. Innovation is what makes us successful.” Fisher & Paykel entered the healthcare sector in the late 1960’s, with the development of a unique respiratory humidifier system. At the time, medical ventilation was provided using cold, dry air which caused adverse outcomes for patients. “A doctor in Auckland, came up with the idea of humidifying gases to correct some of these problems, and came to Fisher & Paykel to see if we were interested in developing that technology. This is how Fisher & Paykel Healthcare was born.” Stemming from their core expertise in humidifying medical gases, Fisher & Paykel Healthcare developed into a billiondollar, world-leading high-tech company employing more than 3,500 people globally. This includes approximately 2,000 in East Tamaki. Their products are used in invasive ventilation (which provides breathing


“R&D, marketing, clinical, engineering – we’re all sitting side by side and working together. We think it is important to understand every aspect of what we’re trying to do, and that’s the best platform for innovation.”

Novation, and the Optiflow™ Junior system (designed specifically for infants) won a silver medal at the prestigious Medical Design Excellence Awards in 2013. The cannulas adapt to the shape of the patient’s face, and use soft anatomical nasal prongs to improve comfort. Making products look and feel more acceptable to patients is a part of Fisher & Paykel Healthcare’s values. For instance, their flagship sleep apnoea machine was fashioned to blend in easily in a home environment, with a design roughly the size and shape of an alarm clock. To develop their innovative products, Fisher & Paykel Healthcare allocates a large budget to research and development – R&D represents around 10% of the company’s total sales, and the department employs more than 450 staff in East Tamaki. 70% of Fisher & Paykel’s healthcare consumables are also manufactured on site. “When you’re dealing with innovation, development is not just about designing a product – it’s about developing a new manufacturing process,” explains Andrew. “When you first release a product into manufacturing, there’s a whole bunch of issues that you need to work through, which is why it’s a source of competitive advantage for us to have the R&D people working as close to the manufacturing process as possible.”

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assistance through a tube down a patient’s throat) and non-invasive ventilation (which provides breathing assistance via a mask). “We are taking our core technology and developing into further areas of the healthcare system,” says Andrew. “Ten years ago, we would have been mainly in the ICU, but now you will find our products in wards, operating rooms – almost all areas of the hospital.” The company is also present in the home care sector with their range of sleep apnoea machines.

And it’s not just research and manufacturing that are actively collaborating. All offices on the Highbrook site are open-plan, with managers and employees from all departments sharing a common work space. “We’ve structured the business in a way that all product groups are involved together,” says Andrew. “R&D, marketing, clinical,

engineering – we’re all sitting side by side and working together. We think it is important to understand every aspect of what we’re trying to do, and that’s the best platform for innovation.” Fisher & Paykel Healthcare systems are sold in 123 countries, either through direct sales offices or via distributors. Their technology provides alternative, less invasive ventilation treatments for patients in Intensive Care Units. “Treating somebody in an ICU with invasive ventilation is very costly, and there are a lot of risks for the patient,” explains Andrew. “We help patients step down from that by using high-flow therapy, which is lowering the overall cost of treatment and providing better outcomes for the patient by reducing the amount of care they need.” With net profit up 17% last year, and 65 million dollars spent on R&D in 2015, the future looks bright for Fisher & Paykel Healthcare: “We have a big pipeline of new projects coming through – it’s the biggest we’ve ever had,” says Andrew. “The work that we’re doing now is going to drive our growth in the next five years.” The site in Highbrook has room to accommodate at least another two buildings, and Fisher & Paykel Healthcare is planning to continue their growth from their home base. “All our R&D is in New Zealand at the moment, and there are no plans to change that. This is a really good place for developing new technology,” says Andrew. Ultimately, developing new technology is what Fisher & Paykel Healthcare is all about. “We certainly don’t like doing things the same as everybody else – and if we did, I don’t think we’d be doing our job.”  fphcare.co.nz

Andrew believes the success of Fisher & Paykel Healthcare products is due to their deep understanding of the market: “Our engineers and clinical scientists spend a lot of time with people working in hospitals, and the result is a deep empathy and understanding for the problems they are facing. We are developing solutions that are targeting their real needs. Sometimes it’s not even based exactly on what they tell us, but on what’s lying underneath.” This understanding has allowed the firm to develop products that help both patients and caregivers. The company has been recognised with many awards for their innovative design and technology. Their ground-breaking Optiflow™ + Nasal Cannula has recently received an Innovative Technology designation from the US company A U T U M N 2 0 1 6 FOCUS ON TECHNOLOGY

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CNC DESIGN

CUTTING-EDGE AUTOMATION

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CNC Design has been working with New Zealand machine builders since 1989, with one major goal: setting up their customers with the same knowledge and capability that they would get overseas. “Europe, particularly Germany, is at the forefront of machine building, and obviously, we are quite a long way away,” says Jon Marwick, Managing Director. “New Zealand machine builders suffer from a lack of access to that technology, and we’re here to provide them with the technology, expertise and support that will allow them to compete at an international level.” To do that, CNC Design has developed a close partnership with German firm Siemens and Swiss company Stäubli, world leaders in the field of automation and robotics. CNC specialises in service for the manufacturing, logistics and forestry industries, and has also recently developed into the food industry, where robotics are becoming increasingly important. One of CNC’s customers is a leader in the development of automation solutions for lamb processing floors, traditionally an area that relies on manual labour. “In the meat processing industry, the wash-down requirements are very high, and they use very strong caustic chemicals, so it was not an ideal environment for robots – they had to be covered during operation,” explains Jon. “But Stäubli has developed machines that have the capability to operate without covers, which means they are more hygienic, faster, and have more freedom to move.” According to Jon, robots can help decrease health and safety risks on the plant floor. “Automated machines can provide a safer working environment – simply because operators are not involved in machinery as much, so we decrease the risk of industrial accidents.” Introducing robots into a chain work environment also means more reliability, as they are able to repeat the exact same task with no variations: “Robots don’t get tired; they don’t lose concentration; and you don’t run the risk that they’ll develop a repetitive strain injury,” lists Jon. Finally, using automation improves productivity and eliminates the trouble of finding a reliable workforce – a particularly challenging task in the meat processing industry. “People generally don’t want to work in slaughter floors: it’s cold, wet, unpleasant… It’s very difficult to keep good staff, so improving automation in that industry is a major advantage.”

Since the early establishment of CNC Design, the company has witnessed major shifts in technology trends, from the development of computer technology to the rise of Asia in the machine building market. “Retrofitting or upgrading used to be very competitive, relative to the cost of replacing the machine with a new one,” explains Jon. “But Asian manufacturing countries have had a big impact on the price of machines being imported to New Zealand, and now, new machines are significantly cheaper, whereas labour costs are still high. So it’s a much more difficult market for us.” The increased globalisation of communications also mean additional challenges for local suppliers like CNC: “In the early days of automation in New Zealand, we were involved in a lot of plant improvements in the manufacturing industry,” recalls Jon. “These days, because technology can be supported remotely via the web, manufacturers turn more to the original European machine suppliers for support.” To remain competitive, local industries like CNC need to keep up to date with all the changes in their industry. This is a challenge that requires investment in research and training, which is why CNC have chosen some specific market segments to develop their competencies and be able to supply high-quality expertise. Jon believes that, even in the age of global support, local experts are not to be underestimated. “There’s a big drive to buy products over the Internet and import them at a lower price, but for international trading houses, these products are just a part number; for us, it’s a product we understand and can service and support.” CNC has spent time monitoring the trends in future technology and their possible applications in New Zealand manufacturing processes. The next big move in technology revolves around the

Internet of Things, and is known as “Industry 4.0” (or “the fourth industrial revolution”) – following the previous industrial revolutions brought on by steam power, electric power and computing power. Jon says manufacturing trends are shifting towards more flexibility. “It’s all about integrating web technology into the manufacturing process; so an individual consumer could go online and order, for instance, a new car, and customise it completely to suit their needs. Then the plan could be automatically downloaded into the automation process of the factory.” It has been acknowledged that consumers nowadays want more choice, but the manufacturing process needs to adapt to reflect this trend. “That means short runs and fast product changeovers, and this is where automation and the Internet of Things become useful.” CNC Design is now investing in new technologies, such as renewable energy generation. They are currently working on developing small hydro generation systems for isolated communities in areas where access to the national grid is not available. The company is also getting more involved in energy savings and improvements in plants by helping clients reduce costs through smarter energy consumption, particularly by using adjustable-speed drive technology. “Our plan is to keep providing the best support and expertise we can to our clients,” says Jon, “and learning all the new technology improvements and developments from our European partners, so we can bring that knowledge back to our customers in New Zealand.”  cncdesign.co.nz A U T U M N 2 0 1 6 FOCUS ON TECHNOLOGY

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HYNDS ENVIRONMENTAL (A DIVISION OF HYNDS PIPE SYSTEMS LTD)

TECHNOLOGY PRESERVES WATER RESOURCES The Lifestyle™ ‘Advanced’ System is a single tank operation that combines advanced electronic technology with industry proven treatment methods to provide a clean, odourless liquid suitable for sustained irrigation of landscaped gardens, bushes or trees. Designed to treat up to 2000 litres of wastewater per day for individual houses of up to ten occupants within a single tank process system.

Hynds Environmental Ltd was established in 2001 as a boutique provider of stormwater and wastewater treatment solutions. Their team of engineers has developed a range of treatment technologies over the years, and is a market leader in this field. In particular, the Hynds Lifestyle Domestic Wastewater Treatment System ranks in the top four of all systems tested at the On-site Effluent Treatment National Testing Program (OSETNTP). Hynds Environmental is now fully integrated into Hynds Pipe Systems Ltd with dedicated environmental practitioners, supported by a raft of engineers strategically located throughout the country. Rod Murray, Hynds Environmental Chief Engineer, explains that his team’s primary goal is to provide appropriate water management technologies, to help customers meet their compliance requirements, preserve the receiving environment and natural resources, and avoid wasting precious water resources. “We are providing a key need of our society,” explains Rod, “that of treating stormwater run-off, wastewater, and liquid wastes, so that rather than damage the environment, the water can be safely re-applied to the land.” The company was originally created to provide sustainable wastewater treatment practices for private residences, and small communities that did not have a formal sewage treatment process. They quickly progressed to include the provision of stormwater and industrial waste treatment solutions for the commercial and industrial sector. “We work with farms, marinas, industrial sites, supermarkets, restaurants – anywhere there’s water-borne waste,” sums up Rod. 10

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Hderived material expected. “We’re trying to put in the most cost-effective solutions with the best outcome with regard to installation and long-term maintenance costs. Understanding whole of life cost is an important customer requirement and Hynds Environmental gets this.”

Because each client has different needs, Hynds Environmental ensures that the appropriate technology is specified and designed for each project. Customisation is essential if water management systems are to be effective, but cost can be a major issue for clients. “Customers often want to be able to buy off-the-shelf systems, but the problem is that every site and each waste stream is subtly different,” explains Rod, “so, in order to reduce costs, we have devised or supplied internationally developed and proven modular systems that can be deployed with only minor modifications as required.” For instance, one of Hynds’ Auckland Council TP10 compliant stormwater treatment devices can support one to six treatment (filter) modules within a single precast concrete manhole, with that system being able to treat the run-off from a small catchment of up to 3500m2 in area. For larger catchments, Hynds has a host of single and multi-chamber solutions with a range of different internal processes to suit the type of stormwater/industrial water contaminant, and the volume of rainfall

Hynds engineers are constantly looking at the international scene to learn about new and emerging technologies, and to stay ahead of the latest philosophy in terms of catchment performance and associated conveyance and treatment devices. “The industry focus was originally on conveying flows resulting from a range of rainfall events. Then on removing suspended solids within rainfall run-off, and next was the removal of heavy metals. Now stormwater treatment focus is shifting towards removing other particulatebound pollutants such as hydrocarbons, nitrogen and phosphorus. “This is where we’ll be going in the future,” states Rod. Hynds is an active attendee of all national and relevant Australasian forums to encourage participating organisations to understand and operate to industry accepted standards. “Water as a resource is going to become the biggest issue for our planet in immediate and future years,” concludes Rod. “So we have to understand the technology that’s required to preserve our finite natural and physical resources for future generations. Our legacy is not only to be a commercially viable business success, but to also be a water management guardian of New Zealand as a nation and a society.”  hyndsenv.co.nz


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LAW FIRM GOES PAPERLESS! Within the last decade, technology has profoundly affected the way we do business. Managing invoices or client data from cloud-based software has become the norm in every industry sector. Some companies, however, still question whether changing an entire system is really worth the effort. The legal industry has a reputation for being conservative, but Wynyard Wood management has moved away from a paper centred approach and is embracing the changes brought on by technology with enthusiasm. The company has noticed major advantages since moving on to an electronic system, especially around efficiency and access to documentation. Law firms need to maintain records of deeds and other legal documents for an average of ten years – in some

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cases, even longer. Under the Electronic Transactions Act 2002, digital versions of legal documents can replace paper originals, as long as they are accessible and located in a secure place. This has made file management much easier for the company, and is saving both time and space. “This is hugely advantageous for our clients as well,” says Henry Jansen, partner at Wynyard Wood, “Especially accountants, who often need copies of transactions that date back several years.” Paper documents used to be archived off site in a storage facility, which meant it could take several days for records to be recalled and posted to the client. Nowadays, all files are scanned and stored on the company’s internal servers, and can be found and sent through to the client in a matter of seconds. To ensure that client information is safe the firm has ensured their data is secure by sending encrypted data to backup servers off site, which would allow them to restore documents should the main server be destroyed or damaged. “One thing we’ve learned from the Christchurch earthquake

is that you can’t run a business if you don’t have access to your records. Having servers in different locations ensures that if something happens to our building, we can still run uninterrupted.” Using digitalised documents also means reducing the need for travel. Some forms, such as a will, still require an original signature, but others can simply be signed by the client with a witness present, and emailed later. This is more than mere convenience: “Traffic in Auckland is not getting any better,” says Henry. “We don’t want our clients travelling through the city at peak hour just to come sign a document.” To this end the firm is also improving their current internal office video conferencing to extend to clients so they can connect via the client’s smart phone or computer thus avoiding the traffic but still having that one on one experience. Wynyard Wood are continually looking at ways technology will help better service their clients and help them attract a new generation of lawyers and attorneys coming out of university. Terri Bray, Practice Manager comments: “We’re finding it much easier to offer flexible hours to employees. They can now work from home easily and have access to all the documents they need.” “A lot of industries have already gone digital and change is always slow in the legal industry, but we are operating in a very fast-growing electronic environment, and we’re making sure we stay ahead of these changes,” concludes Henry.  wynyardwood.co.nz


Create a Social Media Plan

in

minutes

Article by James Smith Marketing Consultant @VOLOM

For SMEs with limited resources, the idea of using social media to promote your business and find new customers is quite appealing. Networks like Facebook, Twitter, LinkedIn and Instagram are free to join and allow businesses to set up company pages that showcase the products and services they offer. But just how effective are these ‘new-age’ media tools and what aspects do SME business owners need to consider in their thinking? Like most things in life, a little planning goes a long way. Before jumping into any social media platform I would strongly advise any SME business owner to take some time to answer the following questions. The answers essentially become the basis of your firm’s social media plan – that’s 10 minutes well spent!

1 WHY ARE YOU DOING THIS? Any marketing activity will only ever be as good as the objective behind it. Make sure you have a clear purpose for why you’re using social media and what success looks

like for you. For example you may want to increase your brand awareness, form new customer relationships or sell more of your product or service. The success metric for each of these is different, so it pays to crystalize this up front so you’ll know later down the track whether your efforts are actually working!

2 WHICH PLATFORMS ARE RIGHT FOR YOU? Each social media platform has its own attributes and audience slant. Some platforms may be more favourable than others, depending on the nature of your business and what your objectives are. For example, a business that is looking to build up professional relationships and create sales leads will want to develop a presence on LinkedIn as it is full of professionals who can be searched by industry or job title. Businesses who have strong visual points of interest, such as great product photography, will want to consider platforms like Facebook and Pinterest, which will display their images in an attractive way. Look into the characteristics of each to make an informed decision about whether you’re likely to reach your target groups in the right way.

3 HOW ARE YOU GOING TO RESOURCE IT? It’s all too common to come across a neglected company Facebook page containing one or two posts from an initially excited administrator or unanswered questions from ignored users. To succeed at social media you will need to dedicate a person or two (most likely existing members of staff) to keep the momentum going and handle any queries that come through. Remember that this person will represent your brand online, so choose them carefully! Consider providing some outsourced training for your social media administrator, so they can post with confidence and apply effective structure to their activity. Don’t get hung up on how many followers or ‘likes’ you have compared to the big brands. Social media success for SME’s is about being an expert within a small audience. And if you decide to test out some paid advertising or post ‘boosts’ to increase your audience, set sensible spend caps and ensure you regularly review its effectiveness.

The latest in digital marketing

minus the

At VOLOM, we know how to help businesses grow using the latest marketing tools available. But more importantly, we use plain language and actually listen to our clients. In fact, only one of us even wears glasses.

To find out more, call James on 09 212 6856 or email james@volom.com

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BREAKFAST WITH AUCKLAND MAYORAL CANDIDATES

HIGHBROOK ROTARY FUN RUN WALK Photographs by Grant Southam, grant@southam.co.nz except photos of the Highbrook Rotary Fun Run Walk

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BUSINESS OWNERS FORUM

WASTE MINIMISATION FORUM

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CYBER SECURITY THREATS

By Martin Cocker Executive Director, Netsafe

Every business is becoming increasingly reliant on technology to stay connected, find customers, and keep the income flowing. Lurking within those same technologies are a few challenges. In this article we look at the top three current challenges for businesses online. Right now you need to be aware of ransomware installing software you really don’t want, intercepted emails leading to payments you don’t want to make, and hacked websites presenting an image you don’t want to present.

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Enter Password

• • •

1Ransomware Ransomware has emerged over the last few years as the most problematic form of malware – or malicious software – to target owners of internet capable devices. File-encrypting ransomware with names like Cryptolocker or CryptoWall can infect your computers and scramble data stored on your machine or any networked storage backups. This is then followed up by a ransom demand to receive an ‘unlock key’. HOW TO TACKLE IT? Installing, updating and using anti-virus software is one simple step. So too is making regular routine backups in case your computer cannot be cleaned and you need to undertake a system restore or rebuild to recover encrypted files.

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Updating software and systems to ensure they are fully patched against known vulnerabilities is also key. Be aware that ransomware is often delivered by email, so be wary of opening attachments.

2 Intercepted emails Email as a mechanism is inherently insecure and whilst many companies now do a large chunk of their business via email communications, it’s very easy for systems to be compromised, logins phished or stolen and access gained to email accounts. For small New Zealand firms trading with companies offshore, trust in your suppliers is key and we’ve taken many reports of overseas companies finding their email systems have been hacked

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HOW TO TACKLE IT? Train staff to check all email correspondence carefully – especially the sending address – and take steps to question why bank details have changed via a trusted phone number, not the one listed on the suspicious invoice. Ideally you will also have two staff check all payment details before paying invoices.

3 Hacked websites A business website can act as your company’s global presence or to take orders 24/7 whilst you sleep. Websites are a popular target for all kinds of reasons. Automated attacks can search out known vulnerabilities with simple defacements harming your business reputation or more complex attacks serving up malware to visitors or bulk spam campaigns using your hosting platform. HOW TO TACKLE IT? Your Content Management System or E-commerce platform the website runs on needs to be constantly patched and up to date. Talk with your website developers and hosting companies about security standards and ways to monitor and defeat attacks on your website. Larger organisations running their own systems should consider consulting a security company about penetration testing options too. In general terms every Kiwi business should assess and measure possible risks – including those identified above – and take steps to assign what resources they can afford to address those they find within their company.  Stay up to date with NetSafe news on other emerging small business risks including employment scams, spear phishing, insider threats and more at netsafe.org.nz

BUSINESS FRIENDLY APPS

and invoices sent out with new bank account details for payment for goods. Larger businesses are being targeted by faked emails from management to the accounts team requesting payments and funds transfers.

STORE FAVOURITE ARTICLES, VIDEOS, LINKS

Free How many times have you run across something interesting, but you didn’t have the time to read it right that instant? Pocket makes it easy to save videos, articles, and whatever else you find online so that you can peruse them later. When you’re tired of social networking but still want to wind down at night with something interesting, Pocket might be your best friend. Even better, you don’t need an Internet connection to view what you’ve saved. Pocket is simple to use, and best of all, it’s free.

TIME TRACKING FOR A SMALL BUSINESS

Free with paid upgrade available With one click, the Toggl timer tracks where every second of your time is going, making it ideal for anyone who needs to log billable hours. You can track as many projects or clients as you want, view colourful graphs, export timesheets, and sync your numbers with several project management apps. Best of all, all of your employees can use Toggl, and you can divide them into different groups to stay organized. Toggl is free for up to five users, while a Pro version allows unlimited users and adds billable rates, subprojects, and other features for a per month/per user charge.

EASY WAY TO GET STUFF DONE

Free with paid upgrade available Keep your life in sync. Wunderlist is the easiest way to get stuff done. Whether you’re planning a holiday, sharing a shopping list with a partner or managing multiple work projects, Wunderlist is here to help you tick off all your personal and professional to-dos.

touchRetouch PHOTO EDITING TOOL

$2.99 Allows you to remove anyone and anything from your photos with ease! Want to remove an ex from a family photo? Get rid of unsightly objects in your beautiful photos? Now you can do it in seconds without expensive desktop photo editing software.

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INSURING AGAINST EXPOSURE TO CYBER CRIME Article by James Townsend Crombie Lockwood

Reliance on technology is continually changing the way we do business. This shift gives rise to new exposures that may potentially have a very real and marked impact on your business. Computer systems and networks are now very much integrated in our day to day activities and woven through our processes, and in some cases actually form the base of our operations. Evolution of technology is happening at such a great rate it isn’t hard to be overwhelmed or overtaken. In the current business environment, data is often more important than the physical assets of the business. Consequently, someone gaining access to your business network and compromising your computer systems or database is more concerning than someone gaining access to the physical premises. As our dependence on technology grows or changes, so does the exposure to outside or unanticipated influences such as: adware, bot, botnet, (distributed) denial of service attack, black, white & grey hatters, keylogger,

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malware, (spear) phishing, polymorphic virus, rootkit, social engineering, spam, spoofing, spyware, trojan, virus, wardriving, worm, zombie (drone). The examples above are threats to your business that exist right now, and incidents of damage to network systems and data are increasing no matter what size your business is. It is vitally important

to really understand the impact these threats could have on your business, and to take steps to manage that exposure. Whether you outsource this process or manage it yourselves, it is important to speak to experts in the field. There are free sites that can start you off. securitycentral.org.nz/about-securitycentral/an-introduction-to-cybersecurity connectsmart.govt.nz/about/moreabout-cyber-security The changing nature of the technology landscape makes it a difficult area to manage exposure, but the security checks outlined in these websites are an excellent place to start. The good news is that you can also offset some of your exposure through insurance. Your current policies will likely require physical loss or damage to trigger a response, and of course this is not the case when the loss occurs via computer viruses or ‘hacking’. By the same token liability policies will exclude many aspects of the loss to third parties. To address this gap in coverage, several insurers have developed ‘cyber liability’ products. The policies will provide First and/ or third party cover arising from a breach to your network or relating to liability arising out of media and social media (defamation, IP, privacy breaches, copyright and plagiarism), costs to restore and replicate data (yours or others), breach response and losses resulting out of a breach, PR expenses, network extortion and data forensic investigation. The policies also include cover for specialist consultants and experts to manage the breach. As with any exposure threatening your business, the insurance covers should be considered in conjunction with your current arrangements and risk management. 

crombielockwood.co.nz


Product testing is the most important thing you can do to protect your brand from public fault and loss of life or property If such a service is so important, who can you trust to test it right? Spectrum Laboratories Ltd is an internationally accredited laboratory specialising in the independent safety testing of electrical appliances, lighting and light industrial equipment. Spectrum offers a wide range of individual services and testing options, including electrical appliance safety testing, solid fuel appliance testing, calibration of laboratory instruments and equipment, WELs testing and energy efficiency testing (MEPS). Experience, ability and facilities Spectrum boasts a world class team of compliance engineers, some with over 25 years experience in type testing. The state-of-the-art testing facility’s internal layout has been purpose-built to meet the testing

requirements of various product groups and significant investment in new testing equipment has resulted in an enhanced level of service and quicker turn around times. Why you need experts testing your products What is the value of a life? What is the damage to your brand as the result of a product recall? How much time, money and stress will it cost you? Product testing is the most important thing you can do to protect your brand from public fault and loss of life or property, saving you time and money in the process. If such a service is so important, who can you trust to test it right? Spectrum Laboratories is an ILAC laboratory accredited through International Accreditation New Zealand (IANZ). The company’s reputation is built on being renowned for delivering meticulous service and technical expertise in the area of independent inspection and testing of electrical appliances,

light industrial equipment and solid fuel burning appliances for manufacturers and importers throughout Australasia and the rest of the world. In a controlled laboratory environment, Spectrum’s highly experienced technicians will assess the product to Australasian and international standards to identify any possible points of non compliance. With IANZ accreditation there is security and assurance in both the validity and accuracy suitability of these results. Spectrum can also arrange partial or full test reports for global manufacturers, importers or for regulatory authority approvals. There is no second chance or substitute for safety. For peace of mind, let Spectrum Laboratories take care of your product testing needs before it is too late. For further information and pricing of testing, contact Spectrum Laboratories on 271-1616 or email info@spectrumlab.co.nz

Spectrum Laboratories - Investing in your future Spectrum Laboratories Ltd has invested in a brand new 900 litre Cincinnati Sub Zero Humidity Chamber With the investment in the humidity chamber, Spectrum Laboratories can offer environmental simulation testing to assist businesses with their product qualification testing, over flow testing and third party product validation testing. Managing director Graeme Linton says “offering the new sub zero humidity chamber is a natural addition to the company’s business model, as we already had the skill set with existing staff within the testing laboratory”. With Fisher & Paykel already a customer, Spectrum has a number of additional high

technology companies interested in the engineering work Spectrum can offer. Chamber specifications Work space dimensions: 97cm x 97cm x 97cm Temperature range: -45 to +190 degrees C. Humidity range: 10% to 98% relative humidity The offer of engineering R&D work is in addition to the many other capabilities the laboratory already has. Spectrum Laboratories are specialists in the safety testing of domestic and commercial goods; namely electrical appliances, lighting and power tools to international standards for compliance of customers’ goods before they are offered for sale.

SPECTRUM LABORATORIES ARE SPECIALISTS IN There is no second chance or substitute for safety. • Electrical safety testing of electrical appliances, lighting, power tools etc. • Solid fuel heating appliance safe clearance, efficiency and emissions testing. For peace of mind let Spectrum Laboraties take care of your product testing needs before it’s too late. • Calibration Laboratory of electrical instruments and enviromental chambers. • Enviromental chamber capability of up to 900 litres. • R&D Engineering capability. • WELS testing. • MEPS testing. For both the Australasian and world markets. Unit 1/25 Highbrook Drive, East Tamaki, Auckland | P. (09) 271 1616 | E. service@spectrumlab.co.nz | www.spectrumlab.co.nz


CRIME PREVENTION

CRIME FIGHTING

GOES DIGITAL From automated alarms to surveillance cameras, technology has always been a helpful tool for retailers to prevent and minimise theft. Now, thanks to technology, they have the power to work hand-in-hand with New Zealand Police in an effort to reduce crime. Auckland-based firm Auror was founded in 2012, after discovering the huge scale of retail theft in New Zealand – nearly $2 million every day. Further research showed that retailers often did not report petty crime, as the process of doing so was complex and time-consuming. In response, Auror developed a cloudbased software platform to sit between retailers and the Police to streamline the crime reporting process. To ensure the system is used only for its intended 20

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purpose, the platform is hosted in secure datacentres built and maintained by Microsoft, and access to the system is restricted to clients and Police only. By reducing the average crime reporting time from over an hour to less than ten minutes, and enabling retailers to upload relevant information along with their report (CCTV images, vehicle registration), stores are now more likely to report crimes. More importantly, Auror has created a detailed pool of


information updated in real time, which can be accessed by the Police at any moment. This has proved particularly useful to target repeat offenders and shoplifting groups. Reports can be filed by any staff witness and signed electronically. The interface then generates an electronic witness statement automatically, and Police receive a copy of the report with all relevant information attached. A copy of the incident is also logged in the retailer’s records. Tom Batterbury, Head of Product and co-founder of Auror, explains: “Preventing a prolific shoplifter can be as simple as greeting them by name when they enter the store. Most of the time, they will leave emptyhanded rather than risk getting caught.” Auror was trialled by Counties Manukau and Canterbury Police before being rolled out nationally. Both pilot studies have reported very positive results. “Police and retailers can connect the dots better and focus efforts on the 20% of people causing 80% of the problem, and prevent crime rather than react to it,” states Tom. Early uptake has largely been by big box retail chains and petrol stations, but there is potential for broader application. The company has recently signed a partnership with Z Energy to help prevent drive-offs with the integration of the stations’ Licence Plate Recognition (LPR) system into the Auror software. If a vehicle’s plate is recognised as previously involved in an incident (theft or driveoff), Auror will alert staff on-site to put the pump on prepay. “Good everyday customers aren’t impacted – only vehicles involved in previous drive-offs are put on prepay, and Police can get real-time information on stolen vehicles to solve crimes faster,” summarises Tom. All Z stations are now equipped with the Auror software, and have seen the number of drive-offs be reduced by up to 80% since it has been implemented. Auror recently won the Young New Zealand Innovator award at the New Zealand

Innovators Awards in 2015, and was also one of the winners of the Samsung Springboard competition – an opportunity for tech leaders to get global market access. The team has grown to twelve people employed in Auckland, and has signed with big retail clients such as Briscoes and Rebel Sport. “Our clients are having great successes in preventing and solving crime in real-time, and creating safer communities,” summarises Tom, “and we expect to have more positive news in the coming months about partners joining us in the fight against crime.”  auror.co.nz

SNAP Police are encouraging everyone to use the free online asset database SNAP (Serial Number Asset Partnership), an initiative of the NZ Police, to record the serial numbers of their property.

Recently there has been a spate of thefts of loud speakers and public announcement equipment that is being used on vehicles and bicycles, primarily for “sound off” competitions.

This would help police to return stolen property to their owners and apprehend and convict the offenders. It also makes it harder for criminals to sell stolen goods. If an item is lost or stolen you can access this secure online serial number list, from anywhere, at any time and it is FREE!

In March Police located loud speakers stolen from a local primary school with the help of SelectaDNA. This product enables you to mark your property with a unique DNA identifier which can be used to trace both items of property and criminals.

Police particularly want tradies to at least photograph and record the serial number of their tools on their phone. Often police recover scores of tools which they know are stolen but cannot locate an owner or prosecute the offender.

 selectadna.co.nz

 snap.org.nz

SelectaDNA

Free Security Audit GETBA’s Crime Prevention Manager, accompanied by Botany Community Constable Stewart Green, are available to visit local business premises to undertake a site security audit and make recommendations as to how you can make your premises less vulnerable to crime.  Contact Poutoa Papalii on crimeprevention@getba.org.nz or Ph 273 6274

Find more crime prevention information and resources on

getba.org.nz

Proudly supporting

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HEALTH & SAFETY HOW WILL THE NEW LEGISLATION AFFECT MY BUSINESS? Article by Sam Houliston Associate, Wynyard Wood

The Health and Safety at Work Act 2015 (“the Act”) comes into force on 4 April 2016, along with a suite of Regulations to support the new law. For many businesses in the Greater East Tamaki region, despite some noteworthy changes in the Act including significant increases to penalties for non-compliance, it will be business as usual. Your business will need to continue to identify and manage hazards and risks arising from the workplace, and consult with your workers to identify those hazards. If it is not already, now is a fitting time to make health and safety part of your workplace culture. The Act introduces the wide concept of a Person Conducting a Business or Undertaking (PCBU). A PCBU has the primary duty under the Act to control risks to workplace health and safety, and must ensure, so far as is “reasonably practicable”: • the health and safety of its workers or those workers who are influenced/ directed by the PCBU; and • that the health and safety of other people is not put at risk from work carried out as part of the conduct of the business or undertaking. A PCBU will usually be a business entity such as a company, but also includes sole traders, self-employed persons, contractors, government organisations and certain volunteer organisations. The PCBU is not determined simply by reference to its legal form. For example, a PCBU could include a trust, a body corporate or a landlord. A PCBU does not include a worker or an officer (although the new duties of ‘officers’ will be covered in a separate article in the next newsletter); a householder engaging someone solely to do residential work at your home; or a ‘volunteer association’ (that is volunteers working together for community purposes, with no employees involved). 22

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“Reasonably practicable” means what is or was reasonably able to be done to ensure health and safety. What is reasonably practicable will turn on matters such as the likelihood of the hazard or risk occurring, the degree of harm that might result, and current knowledge about the methods to eliminate or minimise on the hazard. Cost is a relevant factor, but only where it is grossly disproportionate to the risk. There are also specific duties placed on PCBUs to ensure the health and safety of including the management and control of plant and fittings; designing, manufacturing, importing and supplying, plant, substances or structures; and installing, constructing or commissioning plant, substances or structures. A PCBU must have worker participation practices that give its workers reasonable opportunities to participate effectively in improving work health and safety. The objective is to allow all workers to have a say on matters that will affect their health and safety. These are the people who are likely to have the first-hand understanding of the hazards and risks that exist in the workplace, and PCBUs should secure that knowledge and experience. The significant point to take from the new Act is that a PCBU’s duties are linked to the work of the business or undertaking, and not simply to the physical workplace. PCBUs will have to think broadly about who is working in the business or undertaking, the risks that are created by the work to be completed, and who those workers and/or contractors may affect through their conduct.  wynyardwood.co.nz

Free transition training for Health & Safety Representatives The Government has recognised the key role health and safety representatives will play in reducing serious workplace injuries, and is funding transition training for eligible health and safety representatives for a limited time in 2016. Local (and nationwide) health and safety training provider Safety ’n Action has been selected to provide transition training free to Health & Safety Representatives (HSRs) from February to May 2016. Places for up to 3000 HSRs to attend face-to-face HSR Transition Training and a further 12,000 places will be available for HSRs to take advantage of online tuition. Both courses have been developed by Safety ’n Action in partnership with WorkSafe New Zealand. Under the new legislation, there are certain powers that HSRs will only be able to carry out once they have completed HSR Transition Training or initial training to an approved NZQA unit standard. Current HSRs will continue in their roles as normal following the introduction of the new legislation in April 2016. “HSRs will not be able to issue Provisional Improvement Notices (PINs) or direct unsafe work to cease, for example, if they have not completed the HSR Transition Training or initial training to an approved NZQA unit standard,” says Safety ’n Action Chief Executive, Rowan McKenzie. “Health and Safety Representatives and anyone who wishes to learn more about the law changes and stay updated should sign up and gain free access to our HSR Safety Hub where you can participate in forums, find FAQs, watch interviews with experts and review case studies,” says Mr McKenzie. HSR Transition Training is an approved Employment Relations Education (ERE)


Other sources of assistance with the Health and Safety changes: The EMA has developed a Health and Safety Package that contains three tools to help ensure your businesses’ H&S practices meet the new Health and Safety at Work Act requirements. • An easy to understand employer guide detailing what the Health and Safety at Work Act means for you. • A checklist, created by one of New Zealand’s key OH&S experts, that will help you work through all elements of the new legislation. • A one-day H&S training course of your choice. course for the purposes of part 7 of the Employment Relations Act. Attendees are eligible for paid ERE leave when they attend this course. Face-to-face half day courses are available nationwide at Safety ’n Action’s training centres and other locations. Alternatively they can be run at a company’s own workplace for those with more than ten HSRs.

If training is being completed online, register and simply log in using the details provided and off you go. The online training can be completed at your convenience. If you need to take a break, you can start again where you left off.

 staysafe.nz

 Book your free training at safetynaction.co.nz/hsr

 transform.net.nz

Associate member Maintenance Transformations Ltd for H&S training and an affordable H&S system for SMEs.

Local business Pure Health and Safety for guides, tools, resources and training.  purehealthandsafety.co.nz Also locally based, SME Health and Safety Matters Limited has developed H&S manuals customised for different sectors including trades, retail and office based businesses and made more affordable for SMEs.  robert.leitch@xtra.co.nz 0274 888 158 Worksafe NZ, the Government service regulator responsible for information, training and inspection in the area of occupational safety and health.  business.govt.nz/worksafe

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Awards lift local company’s outlook

Local business Up2it won the award for Best Emerging Business in the Westpac Auckland Business Awards South last October.

Owner and director Paul Connell declares: “I was entirely surprised to win – we were just happy to be finalists! There are many companies that have entered the Awards multiple times and are still working their way up to winning, so receiving the Award on the first time was great recognition.”

And now the real benefits for the family-owned access equipment company are being realised.

The East Tamaki-based business has been growing steadily for the past three years. “We have six staff and only operate in South Auckland, but just today, we’ve had five credit application forms completed. Support from other local companies has been building up, and I think this consistency of growth has been a key factor in our selection.”

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Winning the Award has had a positive impact on the company in several ways, the most important being exposure. “People started recognising us; we received multiple emails of support. We could never have gotten that much exposure without paying a huge amount of money. From a marketing perspective, it did wonders for us.” The biggest win for the company was the credibility that came with winning the Award. “It makes us stand out, even to people who have never heard about us before. You know clients are not going to pick you by tossing a coin, but because they’ve recognised the Westpac and Chamber of Commerce stamp of approval.”


Even the application process itself was beneficial for Up2it. Paul admits that many of the questions led them to analyse their goals and vision for the future. “It was a good opportunity to reflect on the business from the outside in – to ask ourselves: what do we want people to see us as?” Attending the Awards was also a pleasant experience, as it provided an opportunity to network with like-minded people and increase staff morale at the same time. “There are many cross-benefits of applying and, other than a bit of time, it’s a no-cost exercise. I’d recommend it to anybody,” sums up Paul. Paul’s advice for new applicants is to set aside ten to fifteen hours to complete the application, to write in your own words, and to get help from the Auckland Chamber of Commerce. “The application process was very clear, and the guys at the Chamber of Commerce made it easy for us. We’ll probably look into going back in 2016 under a different category – just because that whole process was really enjoyable.” Thanks to the extra clientele acquired, the company has developed and purchased brand-new machines equipped with the latest technology – including GPS tracking, self-diagnosis tools, and pressure sensors – which allow machines to go into safe mode automatically if they are not being used according to safety standards. “The new technology that’s going into the machines is making things safer and faster,” says

Paul. To ensure users have a good understanding of the equipment they hire, Up2it provides regular training courses. To Paul, this is a vital part of their business: “Our clients are not experts, so it’s our job to help them select the right piece of equipment for the job and make sure they know how to use it.” Going to site allows them to devise custom-built solutions for each client. “We’ve often been able to halve their costs, just by going to site and recommending a smaller piece of equipment that was going to do the same job as a standard one. Straight away, we get a loyal customer. And that’s something we achieve just by getting in a vehicle, going out there, and being helpful.”

are moving with the times and looking to be ahead of competitors. There is never going to be a point where we’ll go: ‘We’ve won the award, so we’re good enough’. You always need to be looking for the next thing you can get better at.”  access-equipment-hire.co.nz

That focus on customer service is one of the pillars of Up2it. The company’s goal, rather than becoming the biggest in their domain, is to grow along with their customer base. “We’re in the business for the long term, so we can’t underestimate how important customer service is. You only need to have one bad experience to decide you’ll never use that company again. It’s that big-picture view that makes us successful in establishing good relationships with clients.” For the team at Up2it, winning the Westpac Business Award is no reason to rest. “It actually put a higher expectation on us – now we have to be the best!,” laughs Paul. But the company welcomes the extra pressure and challenges. “We

SEIZE YOUR OPPORTUNITY Entries are now open The Awards are a platform for best practice and provide your business with the opportunity to test, review, benchmark and assess opportunities to increase productivity, break into new markets, attract inward investment and grow your business.

Westpac Auckland Business Awards

Central | North | South | West

Attend an Awards Workshop to find out more The workshop will assist you with every element of entering and making the most of the Awards. Join us at a workshop to discuss the best way to prepare a winning application and to hear past entrants’ tips, advice, and ideas about how to create a successful entry.

For information about workshops in your area or to complete your entry online, nominate a local business visit our website.

aucklandbusinessawards.co.nz

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PROPERTY UPDATE

THE CROSSING DEVELOPMENT ENTERS STAGE 2 Construction has begun on a brand new office building at The Crossing, the retail commercial centre that provides amenities and support services to Highbrook Business Park tenants and customers, and the wider East Tamaki business precinct. This marks the beginning of Stage 2 of Goodman’s Crossing development project, designed to meet the rising demand for office space in East Tamaki. The three-level 3,800 sqm building will be available for lease from November 2016,

with a flexible design allowing for small or large offices. It has also been designed in line with Goodman’s sustainability principles using energy efficient materials and building systems that minimise operating costs. Tenants are already being sought for the building. Stage 1 was completed over two years ago which features multiple buildings arranged around a podium base and linked by an open air pedestrian plaza. Jetts 24 Hour Fitness, the Waipuna Highbrook

Conference Suites and Quest Serviced Apartments are included among the tenants at The Crossing alongside bank branches, postal services, a superette and various cafe and food retailers. Highbrook Business Park is around twothirds of the way through its planned development, with more than 350,000 sqm of high quality industrial and office space already built, accommodating more than 70 successful businesses representing a diverse range of industries, and supporting a daily workforce of around 5000 people. John Dakin, Chief Executive Officer of Goodman (NZ) Limited, says the limited vacancy in prime office space throughout Auckland and the strategic location of Highbrook presents a persuasive business case for new design-built properties. “Highbrook now comprises 40-plus buildings with a current value in excess of $850 million and a further $60 million of work in progress making the business park already one of the country’s largest industrial real estate assets.”

An artist’s impression of the new building designated Building 5 at 60 Highbrook Drive

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CONTACT BAYLEYS SOUTH AUCKLAND WWW.BAYLEYS.CO.NZ/COMMERCIAL I 09 273 6666 318 TI RAKAU DRIVE, EAST TAMAKI, AUCKLAND Bayleys Real Estate Limited, Licensed under the REAA 2008

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FOCUS Autumn 2016  
FOCUS Autumn 2016  
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