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Spring 2011

More on page 17

New play area for youngsters at Mouse Lane Enter our new wildlife photography competition - page 4

Community Fund grant goes to cathedral - page 2

Find out more about getting involved – page 12

Spring 2011 In this issue... 4 Photo competition 5 Good Neighbour 6 News 10 Financial focus 12 Resident Involvement 14 Neighbourhood news 16 Community investment 18 Health and safety 19 Supported housing 20 Green living 21 Development update 22 Performance 23 Havebury’s Hidden Histories

ws havebur yne


Spring 201

More on page 17

ea for New play ar Mouse Lane at rs e st young Enter our new tography wildlife pho n - page 4 competitio

Fund Community to grant goes page 2 cathedral -

re Find out mo about getting page 12 involved –

Have some news to share? Email us at 2

Canon Pastor Matthew Vernon with Havebury Communities Manager Mark Jepson at St Edmundsbury Cathedral

Last Community Investment Fund grant goes to cathedral S

t Edmundsbury Cathedral will soon be more accessible to the public thanks to a £1,500 grant from Havebury.

The money from our Community Investment Fund means the cathedral on Angel Hill in Bury St Edmunds will be fitted with a permanent easy access ramp in the main entrance and a raised floor level in the reception and shop areas. Community Investment Fund member Richard Prouse said it was important for the cathedral to be fully accessible, as one of the main attractions in the town’s medieval grid, the original pattern of streets that remains intact today. He added: “St Edmundsbury Cathedral is a wonderful building and plays a vital role in community life in Bury St Edmunds today. It’s important that everyone has access to this historic building and can take part in the events and services held there.” Canon Pastor of St Edmundsbury Cathedral Matthew Vernon said: ”This generous donation will assist the cathedral in its project to offer full and equal access to the many visitors of this beautiful, historic building.” Since its launch in 2002, Havebury’s Community Investment Fund has given away £499,547 to 205 different projects. The cathedral is the very last project to receive a grant from the fund, which is merging with the Improving Places group to become the new Neighbourhood Investment Panel from April 1.

Havebury makes £200,000 available for neighbourhoods Residents are being asked how they would like to spend £200,000 on improving areas in and around St Edmundsbury.


he Neighbourhood Investment Panel will fund improvements to benefit not only tenants, but the wider community as a whole. Grant applications are welcome from individuals or groups looking to make either physical or social improvements. Communities Manager Mark Jepson said: “Our tenants are at the heart of everything we do and this panel will support projects to create places where people want to live. We have a significant amount of money to make a real difference.”

The Neighbourhood Investment Panel has been formed through the joining of the Community Investment Fund and the Havebury Improving Places Group, which between them have spent nearly £165,000 in the last financial year. The money has been used for projects including communal garden improvements, play area developments and village hall refurbishments. Director of Operations Philip Sullivan said: “Whether you have an idea which will cost £300 or £30,000, we want to use this funding effectively. We need those living in our neighbourhoods to put ideas forward.”

The panel, which is made up of tenants and independent representatives from the police and the borough council amongst other bodies, will review applications for funding six times a year. There are currently two vacancies on the panel so if you are a Havebury tenant and are interested in deciding how the money will be spent then get in touch with us. Thirty members of the local community attended the launch in February to hear about the new fund and discuss their project ideas with members of the Havebury team.

Here are some examples of previous projects supported by the Community Investment Fund and Havebury Improving Places Group which might inspire you! April 2010 saw the start of a grounds development programme with our maintenance contractor, Norse Commercial Services. The programme is ongoing and you will hopefully have seen a steady transformation, not only in the areas where you live, but also when you visit family and friends around the area. Bury Spectrum Gymnastics Club was granted £5,000 to replace the club’s foam pit to make sure it is safe and of a high standard. The club caters for a wide range of people from toddlers to adults, offering fun sessions to international competitions.

Kingfisher Close, Haverhill before and (pictured below) after Norse carried out the improvement work


In my garden After five years, we are taking a break from the popular Havebury in Bloom competition to explore other ways of meeting tenants and finding out what’s in your garden.


e want to see what kinds of wildlife enjoy the St Edmundsbury area… from birds to bees, frogs to pheasants. So get your cameras out and enter our new wildlife photography competition! As spring approaches, we want you to try and capture the wildlife that appears, as creatively as you can.The winning image will be used on the front cover of this year’s Havebury Annual Report, with runner-up images to be used in other publicity material. You’ll be able to keep an eye on the competition as all entries we receive will be posted on the Havebury website. There will be two categories: 2. 19 and over The first prize in each category is £100 to spend on either photographic or gardening equipment, with two runner-up prizes of £50 in each category. This is your chance to get clicking and show us your creative side! Photos will be judged by Chief Executive Karen Mayhew, Havebury’s own photographer Ben to s Palmer and a tenant ie tr en Send your by 12pm om .c ry bu representative. ve office@ha


We look forward to receiving your entries. Rules and Regulations

1. 18 and under

July. We look on Friday 15 eing them! forward to se

Send your entries electronically to or send a CD to Havebury Housing Partnership, FREEPOST ANG20802, Bury St Edmunds, IP33 3ZP. All entries must be received by 12pm on Friday 15 July.

The winner will be announced at Residents’ Day on 14 September.

You must be the copyright owner of all submitted entries. Copyright of all submissions remains with the photographer, but Havebury reserves the right to use entries in whatever format or medium whether printed, electronic or otherwise without payment. The photographer will receive credit for such use. All entries must be submitted in electronic format, such as jpeg or tiff files, cut on a CD or DVD and must be in colour. No other formats are allowed. All entries must include the name, address and telephone number of the entrant and the title of the photograph. Unsuccessful entrants’ CDs will be returned. Entry to the competition is free and is open to all residents of a Havebury home. Each entrant may submit only one photo. The judges’ decision is final and no discussion or correspondence can be entered into on their decision. Havebury can accept no responsibility for damage or loss of entries, however caused.

Good Neighbour competition 2011 T

here are many people living within the borough of St Edmundsbury who deserve recognition for all they do. This competition gives you the opportunity to nominate a tenant or leaseholder for a Good Neighbour award to highlight the great things they have done over the last 12 months. Alternatively, do you know a neighbour or friend - who doesn’t have to be a Havebury tenant - that has helped you or the community in

some way? If you have answered YES and would like to say thank you to them, why not nominate them for a Contribution to the Community award? All you need to do is complete and return the form which is enclosed with this edition of Havebury News and return it in the FREEPOST envelope provided by 12pm on Friday 15 July. You must live in a Havebury home to be able to nominate. There are two categories this year: Good Neighbour Award (for Havebury tenants/leaseholders) Someone who offers one-to-one help, such as shopping for a neighbour. Contribution to the Community Award (open to non-Havebury tenants/leaseholders)

Winner of the 2009 Best Neighbour in a Supported Scheme award, Irene Ager of Churchill Close (centre), with Nora Littlejohn who nominated Irene and Alan Reynolds, Suffolk County Council Adult Community Services, who presented the prize

Christine Gooch, Community Focus Runner Up 2010 with Tenants’ Forum Chair Sandy Norris

Joshua Snape of Haverhill (centre) who won Best Young Neighbour 2009, with previous winner Jamie Cocksedge and Tenants’ Forum Chair Sandy Norris

One or more persons helping the community as a whole, such as running a youth club.

winners will be announced at the Residents’ Day on 14 September.

The winner of each category will receive £100 shopping vouchers and one runner-up in each category will receive £50 shopping vouchers. The

Entries will be judged by Philip Sullivan, Director of Operations, a Board Director and a tenant representative.

Falls Awareness Week 2011 Watch your step! 20 to 24 June


Interesting facts

alls Awareness Week is an opportunity to encourage people in later life to find out more about falls prevention and to take part in local activities to reduce their risk of falling.

• 98 per cent of people aged 65 and over wear glasses

It is not just falls themselves that have an impact on quality of life. The fear of falling can have a devastating effect on confidence – limiting daily living activities and reducing independence. But falls are not an inevitable part of ageing and much can be done to reduce the risks. This year’s theme is ‘Watch your step!’ to raise awareness of the link between vision and falls.

• The rate of falls of people in later life with visual impairment is 1.7 times higher than those without

Wearing the wrong glasses or no glasses, your diet, the amount of exercise you do, the lighting in your home and smoking can all have an impact on your vision.

• 83 per cent of people living with sight loss are over 60 • 6 million older people in the UK do not have regular eye tests

• Age is the highest risk factor for developing some of the most common eye conditions (age-related macular degeneration (AMD), glaucoma, cataracts) that can lead to blindness • In the UK, 50 per cent of people over 75 have symptoms of AMD Look out for events taking place in your area or visit to find out more.



Annual Report

Bank Holiday closures O

ur offices in Bury St Edmunds and Haverhill will be closed on 22 and 25 April for the Easter bank holidays. The offices will also be closed on 29 April due to the Royal Wedding. Should you need to contact us in an emergency please call 08456 123 852.

House exchange The best way to find your mutual exchange!


hank you to those people who took the time to complete and return the local promises form in the Annual Report which was enclosed in the last edition of Havebury News. We had over 60 responses and the feedback has helped form the Local Offers document which is enclosed with this issue.

Bring your own! F

ollowing the success of last year’s event, St Edmundsbury Borough Council and representatives from Havebury, residents’ associations, Abbeycroft Leisure and Carousel Children’s Centre are organising picnics to coincide with National Family Week. We will be at Howard Primary School playing fields on Tuesday 31 May and at Ingham Road open space at the back of the Chalkstone Community Centre in Haverhill on Wednesday 1 June. There will be a number of free activities on offer including a bouncy castle, rounders and face painting. All you need to do is bring your family and your lunch! We look forward to seeing you there and are keeping our fingers crossed that the weather is as nice as last year! 6 has been designed to bring people together who are looking to swap their homes. All you need to do is register your details on the website. It’s easy and best of all it’s FREE! When you register, you will need to provide your personal details including information on your current property and the home you are looking for. Once your registration has been approved you will be sent sign-in details. Once these have been received, your property will appear on the database and you can start searching the system for suitable housing matches in your chosen area and even find three-way exchanges. Please note that if you don’t log on for three months your application will automatically be cancelled. If you have any difficulties, a member of the Havebury team will be happy to print off details of potential exchanges and post them to your home. For further information visit the website above or click on the link to House Exchange on the Havebury website.

Carol service


t our carol service last year we collected £171.61 for the MS Society. Thank you to everyone who braved the cold weather to attend the event at St Edmundsbury Cathedral.

Deserved recognition T

he NED Awards were established in 2006 to recognise those Non-Executive Directors (Board Members) who made a real contribution to the business and not-for-profit sectors, whose commitment and achievements helped the organisation grow. Non-Executive Directors bring more than their name to a company; many have gone that extra mile to be the independent voice that challenges business practices, adding value to company strategy, performance, human resources and risk management.

news Find us on Facebook/Twitter


ecome our friend on Facebook or follow us on Twitter during April and you will be entered into a prize draw to win £100 of high street shopping vouchers. Keep up to date on all the latest news, post a question or start a discussion!

Former Havebury Non-Executive Director, Peter Jones, finished in the top five of the not-for-profit sector following his nomination by Karen Mayhew and Jonathan Free to recognise all his hard work during his time on the Board. Peter retired in September 2010 after nine years.

Performance & Scrutiny Panel H

avebury has formed a new Performance and Scrutiny Panel (PSP), which has appointed eight of its ten members following a recruitment and selection process.

So why develop resident scrutiny? The Tenant Services Authority (TSA), the regulator for affordable housing, expects tenants to have the ability to monitor and scrutinise the performance of their housing provider.

What has Havebury done to make sure our tenants can do this? Havebury already had a Performance Panel, which included tenants, independents and members of the Board. The new panel will eventually be made up of six tenants and four independent people from

the community. This ensures a completely unbiased view of Havebury’s performance. The new group has begun some training along with the members of the Neighbourhood Investment Panel to help develop skills and techniques for their role on the new PSP. The first meeting is due to be held at the end of the month and will meet four times a year to look at Havebury’s progress. There will be a focus on the performance of the Local Offers, which are the promises we are making to you for 20112012 based on what you told us was important to you.

Digital switchover


t’s coming! Starting on 30 March in the Anglia region, you will need to make sure that your aerial and TV equipment is switched to digital. While this is more likely to affect your home later in the year, it means that if you haven’t changed your TV to digital by then, your screen will be blank! For more information you can go to or you can call 08456 505050. If you are over 75 or receive certain benefits you can receive additional help.

There is still one tenant and one independent place available on the panel so if you are interested in applying, please contact the Performance Team on 08456 123 851.

Customer First C

ustomer First is the initial point of contact for social services in Suffolk. They have trained staff who know about the services on offer to those that meet the criteria, and they can also direct you to other agencies that may be able to help. To get help for you or someone you know, please contact Customer First on 0808 800 4005 (Freephone from landlines and some mobiles) or email

If you have a stor y you would like to tell in a fu ture edition of Havebury News, contact us at office@havebury .com



Repairs review update technicians and tenants have been undertaken to look at our existing processes and to comment on how we can do things better. Thank you to all tenants who have been involved so far.


s outlined in the winter edition of Havebury News, we are implementing the recommendations from the repairs review carried out last year. We have been working on our repairs allocating process, IT requirements, how we process voids, the stores service operation and our repairs service standards. In order to reach an agreement on our service standards, various meetings involving employees,

A final draft list of works has been drawn up and agreed by those involved so far. This includes responsive repairs, planned repairs and capital jobs. Other issues covered include whether or not we should recharge for certain works (letting in tenants who have been locked out, for example), what works we are liable for (such as items fitted above our normal standards on new development properties) and changing light bulbs. Now is your chance to have your say on the standards. If you would like to view the full list and give us your comments, visit www. or call Project Manager Steve Leathers on 01284 722112 who will be happy to send a paper copy out to you. We look forward to your feedback and any comments on how we can improve.

New memberships H

avebury has recently joined the Housing Diversity Network, Stonewall and the Ipswich and Suffolk Council for Race Equality (ISCRE). The Housing Diversity Network works in partnership with us and many other housing providers to support and develop our products and services to meet the aspirations of the diverse community we serve. They also offer a mentoring scheme for employees in under-represented groups to help them overcome barriers and to help progress their career. Stonewall works to achieve equality for lesbian, gay, bisexual and transgender (LGBT) people and offers support and guidance to us on ensuring that we meet the needs of this population within our community and workplace. ISCRE’s aim is to work towards eliminating racial discrimination whilst promoting equality of opportunity and facilitating good relations between Suffolk’s diverse ethnic and racial population. The membership allows us to share good practice, access useful resources and attend events throughout the year regarding race equality.

Havebury joins Stonewall diversity scheme H

avebury has shown its commitment to lesbian, gay and bisexual employees through a partnership with leading LGB equality charity Stonewall. We are the only housing association in Suffolk to join Stonewall’s Diversity Champions Programme, an employers’ forum for good practice around sexual orientation issues. Chief Executive Karen Mayhew said: “The programme brings together top employers from across the UK, including the Army, IBM and the


Chartered Institute of Housing, to promote diversity in the workplace. It helps businesses to develop inclusive workplace cultures, ensuring that all their employees can perform to their full potential. “We’re very proud to be part of this programme and already ensure equal treatment for employees members who are lesbian, gay or bisexual. Our involvement in the programme shows we value our team and truly respect the need for equality and diversity in our working environment.”

Daniel Danso, Workplace Associate from Stonewall, said: “Havebury has shown it truly believes in the value of equality and diversity by joining this programme. By being the first housing association in Suffolk to work with us, it is sending a strong message to its employees and residents about LGB rights.”


Equality Impact Assessment update


n January, we began a rolling scheme of completing Equality Impact Assessments (EQIA) on all of Havebury’s policies and procedures. An EQIA is an analysis of our policies and procedures with the aim of identifying the potential effect or impact its activities may have on different equality groups. When carrying out an EQIA the equality groups we consider are race, gender, religion/belief, sexual orientation, age, marital status, people who are disabled, people who are planning to undergo or who have undergone gender reassignment and women who are pregnant or who have recently given birth. The Equality and Diversity Forum reviews all of the EQIAs and makes final recommendations for any necessary amendments. So far the following EQIAs have been completed: Policy/procedure name

Initial EQIA complete

Review by Equality and Diversity Forum

Local offers Data protection Tenant and leaseholder compensation payments


Complaints IT security IT usage Updating Havebury policies




Protection from abuse


Housing needs and resources


Domestic abuse and violence


Business continuity






A schedule of the dates for the EQIAs to be completed for each of our individual policies, along with a copy of all our completed assessments, will be published on the Havebury website in due course.

Diversity Calendar


o raise awareness of equality and diversity within Havebury, we have recently published a Diversity Calendar which lists events throughout the year which fall under the diversity banner.

Will you be a good neighbour?

Upcoming diversity events 19 April:

Jewish Passover

Each month there is a featured event - for example, February had a feature on LGBT History Month. The idea is to raise awareness of various events and highlight their significance to our employees.

21 May:

World Diversity Day

A copy of the Diversity Calendar is available on the Havebury website to download.

Further events are listed in the Havebury Diversity Calendar.

20-26 June: Refugee Week 3 to 9 July: Dementia

Awareness Week

t Nicholas Hospice is launching a special, innovative project called Hospice Neighbours. The scheme is a volunteer-led initiative that provides practical support to people who are coming to the end of their lives, plus their families. This can include picking up prescriptions, taking the dog for a walk, doing the shopping or simply providing companionship. Families located all over the catchment area of West Suffolk will be able to benefit from the scheme which is currently being piloted in Haverhill and Stanton. Our teams have been trained and CRB-checked and are ready to give people a hand. As a community-based scheme, the Hospice will be working in partnership with organisations such as Havebury to help raise awareness and to benefit from each other’s expertise. If you would like any further information, either from a volunteering perspective or for help from a Hospice Neighbour, please contact Hospice Neighbours Project Manager Emma Page on 01284 715589, email emma. or visit www. 9

FinancialFocus Why is my rent increasing? A

ll housing associations and councils set their rents using a formula outlined by the Government.

What is the formula? The formula gives a ‘target rent’ for each property that housing associations and councils must reach by 2012. This means that by next year you’ll pay the same rent as someone living in the same area in a similar property which is owned by another housing association or council.

How do we calculate our rents? The government formula is: Your current rent x (RPI* + 0.5 per cent) + up to £2 if your rent will not reach the target rent by 2012 RPI is the Retail Price Index, which is a measure of inflation. Under the government rules, the figure we use is that for the previous September.

How we compare to others

*The RPI figure for September 2010 was 4.6 per cent.


Up to 5 per cent can be added to the target rent figure. Since 2007, Havebury has included a small percentage in its calculations to reach the additional 5 per cent we are able to charge. This helps us maintain excellent services for tenants and invest in our homes.

What is the impact for residents? We depend upon our rental income to manage, maintain and build new homes.


• help you to maximise your income by checking to see that you are claiming all the benefits to which you are entitled • help you complete claim forms and appeal against benefit decisions • give you advice on how to manage any debts you may have Please contact us on 08456 123 851 if you would like to speak to your Welfare and Benefit Advisor or Rents Advisor. 10



3 bedroom home 82.29




68.65 62.98






£40 £30 £20 £10 0

Havebury Housing Partnership

How can we help you? We have a dedicated Welfare and Benefit Advisor and team of Rent Advisors who offer a confidential service and can:

1 bedroom home

Average weekly rent 2009/10 (assured tenancy)

Saffron Housing Trust

Freebridge Community Housing Trust

Suffolk Housing Society

Orwell Housing Association

Affordable Rent Y

ou may hear the term ‘affordable rent’ a lot in the coming months. At present as an existing Havebury tenant, this will not affect your tenancy or how your rent is calculated. The new affordable rent will apply to new Havebury tenants where we have to charge rents of up to 80 per cent of the private market rent and introduce fixed term tenancies which will be carried out in conjunction with St Edmundsbury Borough Council. Our homes will still be let in the same way as they are now through Home-Link.

Welfare Reform Bill 2011 - The key components Oil Syndicate T

his bill has not been passed and is undergoing significant scrutiny, criticisms and likely amendments.

• Local Housing Allowance (LHA) rates to be governed by Consumer Prices Index rather then rent officers’ rates for local rents – this is expected to lead to further pressure to move into social housing

Key factors • Replacement of Disability Living Allowance (DLA) with Personal Independence Payments (PIPs)

• Income Support for lone parents targeted at those with children under five. Lone parents with five and six year olds will have to move to Jobseekers Allowance (JSA). This age limit has gradually come down from the age of 16 and Income Support is currently for those with children under seven or for children with disabilities

• Restricting Housing Benefit (HB) entitlement to social housing tenants whose accommodation is larger than they need • Capping the total amount of HB • Time-limiting of Employment and Support Allowance (ESA) contribution-based to 12 months • Greater fraud penalties and introduction of low grade fraud penalties, possible recovery of overpayments even if caused by official error

• Tougher guidelines and sanctions for JSA claimants who have refused treatment for drug and alcohol abuse

Save up to £530 on your energy bills D

on’t pay over the odds for your gas and electricity! My Home Energy Switch lets you compare all energy suppliers simply and quickly to make sure you’re getting the best price for your gas and electricity, even if you are on a prepaid meter. The National Housing Federation, in partnership with uSwitch, is proud to launch My Home Energy Switch for tenants which is designed to save you money on your energy bills. The process is simple, fast and effective and can be easily completed in a few minutes via a dedicated webpage or their free customer helpline.


ast year we announced a new partnership with Shelford Energy, part of the Weston Group, to bring you a potential saving on your oil heating. This syndicate allows you to buy your oil at consistently low prices throughout the year and with a structured delivery schedule. It will also minimise the impact on the environment as the number of delivery vehicles on the road will be reduced. If you would like any further information about the scheme please contact Shelford Energy on 01223 846846 or email

Is your home too large? D

id you know that you could receive a grant of up to £750 from Havebury to help you move to a smaller home? For example, if you are living alone in a three bedroom home, we can assist you to move to a one or two bedroom property of your choice and use your three bedroom home to house a family. For further information, please contact the Supported Housing team on 08456 123 851.

Visit uk or call 0800 051 5346 today and compare prices from all UK energy suppliers.


Resident Involvement

Mystery shoppers Tenant Inspectors Have you got time to make up to five phone calls a month? Would you like to earn up to £50 in high street vouchers? Do you want Havebury to improve our services? Do you want to make new friends and meet your fellow neighbours? Are you a Havebury tenant or leaseholder? If you can answer yes to the above questions you could become a new mystery shopper for Havebury. We’re looking for people to test our services from the comfort of their home so that we can make things better. Our first induction session is on Monday 9 May at Anselm Community Centre in Bury and we’d love you to join us! It will run from 10am to 2pm and we’ll provide lunch for the group. If you’d like to find out more or to sign up to this new scheme please contact Ellie Darling, Resident Involvement Advisor on 01284 722033 or

Local Offers launch Y

ou’ll find enclosed with this edition a copy of Havebury’s Local Offers to tenants. It has been designed to reflect the things you said you’d like us to address when we spoke to you last summer, and they will be valid for one year.

If you have any comments on the document please fill in the feedback form within the document, or if you would like any more information please Local Offers get in touch. Everyone in the Havebury team will be working towards achieving these goals and improving your services. 12


ur team of inspectors has spent the past few months visiting tenants who have had a new kitchen or bathroom fitted by Seagers. We’ve spoken to 94 households and the report is being written as we go to press. We’ll give you a full update in the next issue. The pilot scheme on repairs made six recommendations; most of these have been adopted by Havebury and just one is still to be implemented. This was the biggest suggestion for change and involves leaving a copy of any information with you if we can’t fix your repair first time. We hope that this will make the process more efficient when we call again, or if you need to call us for any information. If you would like to become a tenant inspector and help make a difference, call Ellie on 01284 722033.

Getting to know you! L ast year we held events in your local village halls and had some great feedback, so this year we’ve decided to do the same again - to get out and speak to you. This year we’ll also be inviting other community partners to join us, so please come along and ask us any questions you have. We’ll be inviting the Citizen’s Advice Bureau, St Edmundsbury Borough Council, police officers, Age UK, health partners, West Suffolk College, local credit unions and many more. If you’d like any more information please call Ellie on 01284 722033. Venue

Date and time

Clare Town Hall

Tuesday 10 May, 10am – 12pm

Stanton Village Hall

Thursday 2 June, 10am – 12pm

Risby Village Hall

Tuesday 26 July, 10am – 12pm

Anselm Centre, Mildenhall Estate, Bury

Wednesday 15 June, 10am – 12pm

Leiston Centre, Clements Estate, Haverhill

Monday 13 June, 1.30pm – 3.30pm

Residents’ Day 2011


fter the success of our first Residents’ Day last year, we will be repeating this event on Wednesday 14 September at Stanton Village Hall. We will be

recognising the achievements of tenants over the past year, as well as providing information from other organisations. We’ll also be holding the Tenants’ Forum AGM and providing feedback from Havebury on a range of projects. We hope you can join us again this year and help make the event even bigger!

Be the difference D

on’t forget to visit the Resident Involvement website - www. The site has mainly been designed to keep you up-to-date with events and meetings, but there are also quick quizzes and polls to gather your views. We’ve also included a Question and Answer page for you to enquire about services and other subjects. The website has links to a number of helpful sites and describes the range of ways in which you can get involved. If you are a member of a residents’ association or community group and you would like an event or meeting to be publicised, please contact Ellie on 01284 722033.

Havebury’s tenants are safe in the hands of new Communities Manager H

avebury has welcomed former Suffolk Police Chief Inspector Mark Jepson as its new Communities Manager.

Mark, who joined the police as a cadet more than 30 years ago, had strong links with Havebury in his previous role. Alongside the housing team, he helped start estate inspections and set up a system to share information about anti-social behaviour. He was also chairman of Havebury’s Community Investment Focus group. In the short term Mark says his role will include co-ordinating Havebury’s Community Investment and Neighbourhood teams to work more closely together, in order to provide a more streamlined service for tenants. “I also want to ensure we achieve maximum impact for the money we are investing in our communities,” he added. 13


Fly tipping F

ly tipping is not only illegal but it causes pollution, is a general eyesore and, as tax payers, costs Havebury residents money to clear up. If you find or witness fly tipping, please report the problem to Havebury’s Neighbourhood Team. Please be careful if you are thinking about opening any bags of waste as the content could be harmful. If we find evidence of where the fly tipping has come from, we will charge the perpetrator.


If you want to dispose of something that doesn’t fit in your wheelie bin please contact St Edmundsbury Borough Council on 01284 757320. Collection of bulky items costs £25 for five items and £3 for each additional item up to a maximum of ten. You could get together with your neighbours and share the costs, while you will receive a 50 per cent reduction if you are on benefits. For a full list of items that can be collected, visit

Gatehouse furniture recycling project A

nother way to recycle your quality second hand furniture is to donate it to Gatehouse which helps disadvantaged families and individuals across West Suffolk. Gatehouse has six organised schemes including a furniture recycling project which provides a home furnishing service for those in need or on low incomes. Donated furniture is collected by the Gatehouse van and taken to the warehouse in Dettington Way, Bury St Edmunds. Those in need are then invited to choose the items they would like which are then delivered to their home. For further information please contact Gatehouse on 01284 754967.

Old furniture?


ave you got any good quality furniture which you no longer need in your home? If the answer is yes, why not do your bit for charity and the environment by donating it to the St Nicholas Hospice second hand furniture warehouse in Bury St Edmunds? Quality goods are accepted apart from mattresses or electrical items. To arrange collection of your furniture, subject to availability of transport, simply call the warehouse directly on 01284 747610. Alternatively, you can drop items off or visit the warehouse at Unit 6, Boldero Road, Bury St Edmunds between 9.30am and 4.30pm on weekdays and 9.30am and 1.30pm on Saturdays. The unit is closed all day on Wednesdays. For further information visit 14

Subletting I

t is estimated that up to 50,000 homes may be unlawfully sublet, which equates to more than one in 100 housing association and council homes across England. As many people are aware, there is less available social housing than there are people on the waiting list, so by reporting an illegal sublet you will be helping to free up a property for a person or family in need of a home. Subletting is a serious issue. As well as being a breach of tenancy conditions, it is illegal and takes properties away from those who really need them. It matters to us: • that someone is still on the housing register because the home they need is being illegally sublet • because they are taking a home from those who need housing the most - people who cannot afford private housing • that someone may be claiming benefits they are not entitled to - this is fraud If you are aware or have suspicions that one of our tenants is subletting, you can report it anonymously by visiting our website or calling 08456 123 851 and speaking to a member of the Neighbourhood Team.

Would you like to rent a garage?

Supported gardening


ur volunteer gardener scheme is back up and cutting, helping disabled residents or those aged 65 or over to look after their gardens. If you would like to find out how you could benefit from the scheme, please contact the Supported Housing Team on 08456 123 851.

Fancy a walkabout? C

ome along as we walk the areas where you live. If you’re not able to join us but have issues you would like to discuss, call 08456 123 851 and speak to a member of the Neighbourhood Team or email Meeting Point

Time of inspection

Bury St Edmunds Vinefields

Eastgate Street junction

4 May, 10.30am

Nowton Estate

Hardwick shops

18 May, 10.30am

Mildenhall Estate

Outside Lake Avenue Post Office

25 May, 10am

Howard Estate

Newbury Community Centre

31 May, 2pm

Priors Estate

Play Area


Police station

Westley Estate

Ridley Road shops


Tripp Batt Country Store, Hepworth Road

16 June, 2pm

Meeting Point

Time of inspection

Time of inspection

5 April, 2pm

5 July, 2.30pm

1 June, 10.30am 14 June, 2pm 15 June, 10.30am

Haverhill Old Haverhill

End of North Avenue


Entrance to Nunnery Green

7 April, 2.30pm

7 July, 10am

Clements Estate

Leiston shops

11 April, 2.30pm

11 July, 10am

Chalkstone Estate

Strasbourg Square

13 April, 2.30pm


Chalkstone Estate

Falcon Close car park


13 July, 10am


Car Park off Chimswell Way

19 April, 10am

26 July, 2.30pm


Police station

20 April, 2.30pm

20 July, 10am

Cambridge Way

Entrance to Cambridge Way

26 April, 10am

20 July, 10am


Queensway shops

27 April, 10am

27 July, 10am


e have a number of garages available in Haverhill on the Chalkstone, Clements and Parkway estates, Old Haverhill and the town centre. In Bury St Edmunds there are some available on the Howard, Mildenhall and Westley estates and also in some surrounding villages. Garages can be rented from £6.58 per week and making an application couldn’t be easier. Simply call us on 08456 123 851 or visit and click on the garages tab. You can complete the form electronically and email it to office@havebury. com or post it using the freepost address.

Survey T

hank you to everyone who took the time to complete the survey regarding our grounds maintenance and cleansing contracts which was enclosed with the last edition of Havebury News. We received 437 completed surveys which is fantastic and will help us to monitor our contracts with Norse Commercial Services and St Edmundsbury Borough Council. Mr Soanes of Bury St Edmunds was the winner of the prize draw and receives £100 of vouchers.


Community Investment

Bury St Edmunds Heritage Trust

Thousands given away to good causes More than £13,500 has been given to community projects by Havebury since the last edition of Havebury News was published. The partnership has supported five schemes across Suffolk through its Community Investment Fund, which has given away over £500,000 in total since its launch in 2002.

Stanton Football Club

From left, Martin Lightfoot and Malcolm Searle

Havebury has shown its support to a project which aims to rejuvenate England’s oldest complete civic building. The £2,000 grant was given to the Bury St Edmunds Heritage Trust which is working to transform the town’s historic Guildhall into a centre for the community. Malcolm Searle, former Community Investment Group member and Liaison Officer for the project, explained that the Trust aims to use it as a heritage centre, community hub and education resource. He said: “The Community Investment Fund grant will go towards a business development plan for this project, to allow Heritage Trust members to ensure that the redevelopment costs have been accurately calculated. It will also help them identify funding streams and fully involve the community in returning this nationally important building to full public use.”

From left, Stanton FC fundraiser Nigel Wallace and groundsman Brian Hellers

A £700 Community Investment Fund donation went towards a new industrial lawnmower at Stanton Football Club – much to the delight of groundsman Brian Hellers. Club fundraiser Nigel Wallace said that Brian currently cuts the grass at the Old Bury Road ground with a 13 year old household mower. He added: “Our current equipment is on its last legs so we are extremely grateful to Havebury. We need £2,500 in total so we’ve still got some way to go and are currently waiting on the results of another grant application. “When we do get the mower, it will make life so much easier for Brian, who has always taken great pride in looking after the ground.” 16

Martin Lightfoot, secretary of the Bury St Edmunds Heritage Trust, said the development plan will cost £15,000 in total. “Thanks to the donation from Havebury, we can now start to move forward and shape the whole of the future development, which is anticipated to cost in the region of £750,000,” he said. “We have received enthusiastic support from the public and are looking forward to opening this historic building for their enjoyment.” Don’t forget if you would like some funding for a community project, please see page 3 for details of our new Neighbourhood Investment Panel fund!

Mouse Lane play area Youngsters campaigning for a new play area in Rougham were rewarded with a £2,000 grant. Havebury was impressed by a bid from the group of 10 to 16 year olds who have been fundraising for new equipment at the existing Mouse Lane play area. Fundraising for new facilities has been taking place over the last two years by the young people alongside a group of supportive adults including parents and grandparents. The current total of £8,000, which includes money from Rougham Parish Council, leaves the group with a further £7,000 to find.

Members of the fundraising team celebrating the news

However, Ann Bell, grandmother to group member Kayleigh Hatlan, 15, said some equipment could now be purchased and installed at the play area. She said: “The new facilities, which have been chosen by the children, will make a massive difference as the nearest other play area is about a mile away.”

Stansfield Village Hall A four-year project to renovate Stansfield Village Hall was given a major boost with a £4,500 donation from the Community Investment Fund. The grant will be spent on refurbishing the kitchen at the village hall, which has been undergoing improvement works since October 2008. With new equipment and a fresh look in the kitchen, the hall’s flourishing lunch group will be able to welcome even more diners, while members

of the Stansfield Youth Club will be taught cooking skills and given healthy eating tips. Karen Mayhew explained that the village hall renovation project has seen great community spirit over the years. “Stansfield villagers have really banded together to see this through to fruition, volunteering their time, skills and services wherever possible. This shows how important the village hall is for the community.”

Chairman of the village hall committee Mary Evans added: “The money will make such a difference to the kitchen. With the new equipment, we’ll be able to welcome lots more people to the lunch club. It will also be much easier to hold cookery classes and offer healthy eating tips. We’d like to say a very big thank you to Havebury.” The work is expected to be completed by Easter.

Plum Tree Pre-School A sizeable donation from the Community Investment Fund will help the Plum Tree Pre-School in Barrow launch breakfast and after-school clubs. The pre-school was given a £4,325 grant for a kitchen area at its new premises. Chairperson Louise Cooper explained: “The pre-school is currently housed in a Grade II listed building which is no longer fit for purpose, so we are moving into new purpose-built premises at Barrow Primary School. “However we desperately needed additional funds to fit out the kitchen area at the new building and this is where Havebury stepped in to help.

From left, Heidi Utley, Louise Cooper and Jenny Morgan with some of the pupils from the Plum Tree pre-school

“The donation means we can fully utilise our new premises and offer much needed breakfast and after-school clubs which will be of huge benefit to both parents and children in the village.”


Health and safety Contents insurance


id you know that as many as 65 per cent of tenants in the UK do not have any form of home contents insurance? If you are one of these people, your possessions are at great risk in the event of a fire, theft or flood. To help combat this, Havebury has teamed up with insurance brokers Jardine Lloyd Thompson to run an affordable home contents insurance scheme for residents. Cover is quick and simple to apply for so don’t put off until tomorrow what could be looked at today. For further information contact Carrie Burroughs on 01284 722171.

Fire? Get out, stay out and call 999 and your family safe from fire. From making sure that cooking and candles are never left unattended to putting cigarettes out properly, taking care of the little things can help protect what matters most to you.


o you think you would wake in a house fire? You would smell the smoke and get out, right? WRONG! Just two to three breaths of toxic smoke from a house fire can render you unconscious and unable to escape. Last year, 262 people died in house fires in England and a further 7,691 were injured. But by following a few simple steps you could keep yourself

The smoke alarm is regarded as one of Britain’s best inventions, and it is not surprising considering that a working smoke alarm can buy you the valuable time needed to escape a house fire. Whilst the majority of homes in England now have at least one smoke alarm installed, one in four of these is likely to fail in a house fire because it is clogged, broken, or most commonly because the battery is flat or has been removed. Having a smoke alarm means nothing if it does not work - so it is vital that you test it every week. Fire spreads quickly and you could have less than two minutes to escape, so it is important that in the event of a fire you know the best way out to safety. Plan your escape route and make sure that everybody in your home is aware of it. The most important thing to remember is get out, stay out and call 999. Never attempt to tackle a fire yourself.


Asbestos W

e recently issued an advice guide to you about asbestos.

Asbestos can be found in household materials like roof cladding, window boxes, rainwater guttering and bath panels. Whilst it is not possible to identify asbestos by looking alone, we maintain a regularly updated register for all our homes which ensures that all asbestos is removed, sealed or repaired by contractors with a special licence issued by the government. It is therefore very important that you make contact with us for permission before carrying out any home improvements or repairs to your home. If you have any concerns or questions about asbestos in your home, call us on 08456 123 851.

Supported housing Priory School students help attract wildlife to Northgate Lodge gardens N orthgate Lodge residents have been hosting coffee mornings with a group of 14 to 15 year old students from the Priory School, working together to attract wildlife back to the garden.

At the beginning of January, students came to ask questions about what sort of birds visit the gardens and have since been busy building and putting up nesting boxes to help the birds through the spring. Neighbourhood Ranger Steve Nutt joined the youngsters in February to put the bird boxes up and the residents say they were really pleased to see them back. The students also made planters for the garden so that residents can enjoy some spring flowers, and these will all be in place by Easter.

Northgate Lodge party R

esidents at Northgate Lodge enjoyed a three course meal courtesy of Havebury to mark their newly-furnished communal lounge. The residents and their guests tucked into a roast beef dinner which started with soup and ended with a choice of lemon cheesecake or trifle. The residents have been keeping their spirits up during the last year with all the

changes. John Pask, who has lived at the scheme for 11 years and was involved in a working group before the renovations began, said: “It’s lovely to get together. It’s not the same as we miss our friends who have moved on, but we are making the most of it. Jane, our scheme manager, has been so supportive and for that we’re eternally grateful.”

New lease of life!


hair-based exercise routines enable older people and those with mobility problems to keep fit and active using simple, gentle techniques to improve flexibility, circulation and movement. Classes are held at some of our sheltered schemes in Bury St Edmunds, Haverhill and Fornham All Saints and are open to both residents and members of the public who are charged a nominal fee. Helen Littlewood, Scheme Manager at Autumn Close in Barrow, qualified as an instructor last year and runs two sessions a week. She said: “I’ve seen a vast improvement in our residents’ mobility and general wellbeing. At first we all found the exercises quite difficult and ached lots afterwards but as we always had such fun we vowed to keep it up. A few weeks into the sessions, two residents who were previously unable to get up from their chairs managed to do so. Two others, who had pain and mobility problems with their shoulders, now have less stiffness and discomfort and find everyday tasks easier. Another resident, who was unable to go out after having a fall, has found the confidence to take a bus into town and now regularly walks to the local shop.” Health and social care services, such as district nurses and fall prevention teams, can refer people to the classes. It is also hoped that GPs will make referrals as part of the ‘exercise on prescription’ programme which is being introduced nationally. If you would like to find out more about the chair-based exercise classes, telephone Havebury’s Supported Housing Team on 08456 123 851. It’s a great opportunity to have fun, meet new people and feel fantastic! 19

Green Living Keep your oil safe T

heft of heating and diesel oil has been a problem for many years and the police have historically noticed an increase in this type of crime whenever the price of crude oil rises. Thieves are now actively targeting fuel tanks at domestic properties, either

to use the oil for their central heating or selling it on at a handsome profit. Tanks can contain many thousands of pounds worth of oil and it therefore makes good sense to join a Neighbourhood Watch Scheme and keep an eye out — if you see anything suspicious dial 999. Also, please keep a note of vehicle registration numbers and descriptions of suspicious persons.

Hospital equipment S

aving landfill space, lowering carbon emissions and creating volunteer opportunities across the community are just some of the benefits of the world’s first medical recycle and reuse charity. Aid to Hospitals Worldwide (A2HW) has formed a unique partnership with over 50 NHS hospitals to redirect redundant but reusable medical equipment to needy hospitals in the developing world. Havebury has been using this charity to take items which cannot be returned to their original suppliers for whatever reason. So far, a number of walkers, chairs, wheelchairs, commodes, toilet seats and bath seats have been donated as well as returned to the Primary Care Trust. If you have any items at home that you no longer require, please contact the Neighbourhood Team. We will be happy to arrange for them to be returned either to their original owners or donated to A2HW.

Saving you electricity H

avebury is offering you the loan of a home energy saving monitor to help find out how much electricity you are using and how much it costs. It is estimated that people who fit these monitors in their home can reduce their energy use by between five and 15 per cent over one year - that’s between £25 and £75 off a £500 bill. The electronic device is attached to the cable from your electricity meter. The current is then measured and transmitted wirelessly to a display 20

which you can have anywhere in your home. According to the Energy Saving Trust, UK households waste around eight per cent of their electricity bill by leaving appliances on standby power. This equates to about £30 a year. A further £140 million a year is wasted in the UK by leaving lights on unnecessarily. Using energy more sensibly and cutting out wastage means that we are helping to reduce carbon dioxide emissions, the main greenhouse



avebury has been recognised as one of the most environmentallyfriendly housing associations in the region through a prestigious sustainability award. We were awarded Silver in the highly challenging SHIFT Index, a sustainability benchmark for housing associations. The index was developed by Sustainable Homes with the support of WWF-UK, the Tenant Services Authority, Homes and Communities Authority and the UK Green Building Council. This award goes to show that by making changes to the way our business operates, we can minimise our environmental impact. The report highlighted that we have low water usage in our offices, we divert high levels of office waste from landfill and have high levels of loft and cavity insulation in our existing homes. It also showed that we install highly efficient gas boilers in place of inefficient back boilers and electric storage heaters and are investigating the feasibility of installing renewable technologies on a high percentage of existing homes. All our new homes are built to a high eco level incorporating solar power, ground source heat pumps and other sustainable products. Havebury’s Board is keen that we follow through on the recommendations made in the report and we will keep you updated in future editions of Havebury News.

gas which causes climate change. The energy consumed in households is responsible for more than a quarter of all UK emissions of the gas. So if you want to keep an eye on your energy consumption and find out how you could lower your electricity bills, contact Havebury on 08456 123 851 or email We can lend you a monitor on a short term basis and also help you install the device in your home.

Development update Havebury is committed to developing new homes and playing our part in providing affordable housing for those in need. Here is a round-up of some of our new sites. The severe weather in the latter part of 2010 affected progress at St Olaves Precinct, Bury St Edmunds, but at the time Havebury News went to print, the scheme was on track to be completed by the end of March. This new development will provide eight new affordable homes; five houses of two and three bedrooms and three apartments with one and two bedrooms. Work has started in Cavendish to provide eight new homes for rent in the village by the end of the year. Three of the homes will be available under the shared ownership scheme. The new homes are being built on land off Nether Road and the development consists of four two bedroom homes, two two bedroom bungalows and two homes with three bedrooms. The development was instigated by Cavendish Parish Council after a survey found there was widespread support for new homes for people who could not afford to buy their own properties in the village.

LABC East Anglia Building Excellence Awards 2011

Work is finally underway at The Maltings, Bury St Edmunds following months of negotiations on the purchase and access to the site. When completed, this refurbished listed building will provide 35 new homes for rent and shared ownership.

Unity homes As part of Havebury’s ongoing commitment to ensure our homes are maintained to a decent and modern standard, some of our Unity homes are to be included in a programme of refurbishment work. Here’s some key information: •

The work will be done to the external surface of the walls, not inside the homes

Local authority building control is all about excellence achieved through building standards, technical innovation and sustainable designs.

We are employing specialist contractors who have a great deal of experience in doing this type of work with our tenants and those in other areas

Local, regional and national award ceremonies are held throughout the year with categories incorporating every class of building from domestic extensions, social housing, apartments, schools, hospitals, commercial and retail to industrial properties.

There will, of course, be some mess and noise associated with drilling outside your home. However, the contractors will be monitored by Havebury’s Property Team to ensure this is kept within reasonable limits

We are also going to reroof the properties

We are delighted that we have been shortlisted as category finalists in the following categories:

There will be a choice of brick and the colourwash to the external render. Although there is choice, it will be necessary for residents living in a block of flats, terraced or semi detached properties to agree a style and colour with other neighbours

The work will be spread over two and a half to three years as we have over 100 properties to refurbish. It is expected that the work will take between four to six weeks at each property

Partnership Category – Havebury Housing Partnership and St Edmundsbury Borough Council Social Housing Category – Chalkstone Way, Haverhill Social Housing Category - Norse Avenue, Stanningfield Find out how we got on in the next Havebury News. The purchase of Lethrede, Risby has been completed and the contractor has started work on site. It is anticipated that the scheme will be completed in mid April and Havebury is continuing close liaison with the parish council and Adult and Community Services.

Baker Construction is working on the refurbishment at Prospect Row, Bury St Edmunds. This work is due to be completed by mid May and will provide six one-bedroom flats. 21


Lessons learned We like to be able to use your comments to help improve the services that we provide. By telling us what you think, we can learn from that and make improvements. Here are some lessons learned from October to December 2010.

Complaints process review Havebury has carried out a review of the complaints process including updating the policy and procedure. The review involved consulting tenants through surveys and the Tenants’ Forum, with Havebury employees and by comparing our process with other organisations. Final approval of the revised process was made by Havebury’s Operations Committee in November. The aim of the review was to improve the service that we provide to our customers by making sure that the complaints process is fair and open. The main change has been the addition of another stage to the procedure. Complaints will now be dealt with by a team manager instead of a head of service at the first stage. If the person making the complaint is not happy with the response then the issue will be looked at by the head of service and finally by the appeal panel. One of the promises Havebury is making to you in our Local Offer for 2011-12 is to provide you with a summary of complaints. Below is a summary for October to December 2010. Complaints


Complaints at stage one



Of which went to stage two



Lesson one Following a tenant’s complaint about problems with their boiler, measures have been put in place to make sure that residents are aware of how to use their boiler correctly. Lesson two Improve the communication that we have with our tenants. This arose from a repair being logged and Havebury employees ordering the materials but not communicating to the tenant when the repair would be completed. Lesson three When a mutual exchange takes place, the outgoing tenant may be financially responsible for any damage that has been caused.

Performance figures Our performance is monitored throughout the year by employees, the Board and the Performance and Scrutiny Panel. Havebury uses a large number of measures to monitor our performance. In each edition of Havebury News there will be a selection of performance measures, which will provide you with an overview of our performance.


Dec 2010

Dec 2009

Current tenant arrears %




Average re-let time (weeks)




Stock failing to meet Decent Homes Standard %




Overall satisfaction %




Compliance with gas servicing




Performance indicator

Complaints responded to within timescale (10 working days) at Stage one


Stage two


Service area of complaint



Service area of compliment

14 13 12 11


10 9











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Havebury’s hidden histories Some dates to jog your memory: 1933



n the last edition of Havebury News, we featured a story on John Payne of Stanton about how he came to live in the area following the Blitz.



In 2012 Havebury is celebrating its 10th birthday and we would like to mark this milestone by sharing your hidden histories. We’d like to ask you: yy How did you come to St Edmundsbury and where did you come from?


yy What were your first impressions of your new home? yy Did you move up from London as part of the GLC move?

In November, Greene King opened the Priors Inn on the Perry Barn Estate in Bury, as it was called then, to serve the expanding housing in the area. In January, the Bury St Edmunds Borough Council began to build the first of many new streets of houses on the Mildenhall Road Council Estate. A start was made on the Parkway Estate in Haverhill, and the first 12 houses were built in Park Avenue, Fornham. At Ixworth, the Thingoe RDC modernised its 1893 houses in Stow Road. They were given bathroom extensions and both hot and cold water systems. In March the roads and services were constructed for the Clements Estate in Haverhill and the tender was awarded for the first 142 houses.

yy Have you always lived in the same house? yy Were you involved in building any of the homes? yy What were the main differences from where you were? yy Did you have a job to come to? yy Did you find it easy to settle in? We’d like to use some of your stories in an exhibition and booklet next year which we can share with our tenants at a range of events. It may also be included in the local records office and by local history groups. There are a number of ways that you can contact us with a brief summary of your story.


The Chalkstone Housing Estate was started by the GLC.

yy Email us at yy Complete and return the enclosed leaflet using the FREEPOST envelope yy Visit us at one of our rural events (advertised on page 12) After we’ve had a chance to look through your stories we’ll be back in touch. 23

Useful Telephone Numbers ALL REPAIRS (Including out of hours)


08456 123 852

08456 123 851

Calls to 0845 numbers are charged at between 0.5p and 2p per minute depending on the time of day from most BT landlines and are included in free call packages. Calls from other providers may vary and cost considerably more from mobile phones. Repair appointments are now available

Our operators will ensure that your call reaches its destination or a message is taken! Essential Numbers

St Edmundsbury BC – Haverhill (Switchboard) 01440 702271

SMS text service

07781 482888

St Edmundsbury Feedback Line

01284 757031

Anti-Social Behaviour Hotline

08000 758999

Waste collection/recycling queries

01284 757320

Minicom – Bury St Edmunds

01284 722121

Street lighting faults

0800 591 055

Minicom – Haverhill

01440 718484

Council Tax

01284 757275


01284 757269

St Edmundsbury BC – Bury (Switchboard) 01284 763233

Our offices are open 9.00am - 5.00pm (Monday-Thursday) 9.00am - 4.00pm (Friday) Some of our office hours are changing, keep an eye out for posters or visit our website. Contact addresses BURY ST EDMUNDS Havebury House,Western Way, Bury St Edmunds, Suffolk IP33 3SP HAVERHILL Havebury House, Manor Road, Haverhill, Suffolk CB9 0EP

Safer Neighbourhoods SNT Officers for St Edmundsbury: BURY ST EDMUNDS EAST/WEST Sgt Hill PC Arondel PCSO Chittock PC Warby PCSO Lake PCSO Medcraft PCSO Smith

BURY ST EDMUNDS CENTRAL Sgt Prouse PC Frith PCSO Wilson PC Smith PCSO Morgan PC Fox PCSO Walker PCSO Morton PCSO Last

Don’t forget to check our website at: Or visit us on

To contact these officers, please ring the Central Call answering number 01284 774100 and you will be connected to a member of your Safer Neighbourhood Team (SNT) for that area.

RURAL NORTH AND CENTRAL (based at Ixworth) Sgt Jay PC Collins PCSO Pardoe PC Tate PCSO Robinson PCSO Burke PCSO Wilding

BURY ST EDMUNDS RURAL SOUTH Sgt Horton PC Sinclair PCSO Packman PC Horton PCSO Wilson

SNT Officers for Haverhill: Haverhill SNT Sergeant - Sgt Bartley HAVERHILL SOUTH/NORTH PC Beynon Town Centre and Cangle Ward PC Wright Parkway and Clements Wards PC Potter Chalkstone Ward and Industrial Estate PC Oldroyd Town Centre and Industrial Estate PCSO Scott Town Centre and Cangle Ward PCSO Strahm Parkway and Clements Wards PCSO Carroll-Beer Chalkstone Ward PCSO Fuller All areas

Need a copy in large print,on audio or a translation? To receive this information in large print, on audio or in translation, please call the main switchboard on: 08456 123 851

Havebury News is published by The Havebury Housing Partnership. Printed on paper made from 80% recycled materials

HAVE 99 HN 04/11

Havebury Spring News  

Havebury Spring News