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generation y re-think your travel strategy

Presented by Liza Hall

generation y re-think your travel strategy


AGENDA

21

WHO IS GENERATION Y

22

WHY OUTSOURCE

32

SERVICES OFFERED

AGENDA

42

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52 62

STRATEGIC ASSESMENT PROCESS

SUPPLY CHAIN MANAGEMENT

QUESTIONS

generation y re-think your travel strategy


WHO IS GENERATION Y ? Generation Y has a foundation built on 15 years Travel Industry experience. Expertise in Consulting, Operations, Account Management and Procurement laid the foundation of the business idea, and the emergence of Generation Y. The name Generation Y was established as a result of the emergence of a new Generation and Corporate culture. The Travel Industry is no exception. It’s rapid movement to accommodate this new Generation and travel trends within our workforce, along with the fundamentals of Business Travel can be harnessed with Strategic direction. The business catalyst was the idea of providing company specific up to date travel expense advice, and allowing company’s and suppliers partnership opportunities in an unbiased environment. Pricing, service and quality are key. These rapid changes and variety of options, have led to a lack of knowledge and understanding of the Corporate Travel industry as a whole. As Travel moves from the safe and easy Travel Management options of yesteryear, to a new High Tech environment with new avenues to Procure Travel at every turn, many Companies are spoilt for choice and confused as a result.

The Economic slump in recent years has in many circumstances thrown Travel procurement into disarray! Cutting costs is top priority, but where to begin? The myriad avenues and Suppliers within the Procurement chain can be mind boggling. The market place is flooded with choices and emerging technologies. Numerous and unaccountable transactions have disappeared into cyber space, As a result, Travel Spend has been fractured and has led to missed savings and opportunities of strategic partnerships with key suppliers in the industry. Here is an opportunity to determine your own strategy! Without relying on a Travel Management Company, or the Internet as your sole source of information. Consolidate and join forces with a connected, Independent & un-biased, Confidential Travel Procurement Partner. Your goals are the focus!

generation y re-think your travel strategy


WHY OUTSOURCE ? Business Travel today, is a very costly and an ever-changing landscape! The Options of where, how and with whom to Procure your Travel deliverables, are many, and seemingly endless! With all this in mind, there are still a number of companies still relying solely on their Travel Management Company as their single source of information.

In today’s current economic climate, resources within Company’s are stretched to capacity. Yet, In a time when optimum savings are Paramount, the function of Travel Procurement is often handed across to an integral resource to play the role. This additional responsibility is generally outside of their Core Competency, and usually lands up as an additional Management responsibility. Expectations of Cost saving are high, even in an arena where these Managers may not be experienced. In many instances, the Travel Objectives and Policies within the companies are not maintained and any potential benefits, enhancements or Savings are lost. Whether your Company is a Large or SME. Whether you company’s travel fulfillment is via the Internet, a Self Booking tool, or via the services of a Travel Management Company. Whether your objectives are to cost cut or assess and Qualify Potential Procurement possibilities.

If you recognise that there is a lack of subject matter expertise in your business, perhaps it is time to enlist the support of an Outsourced Travel Industry Professional If you are looking for Travel Administrators to be up-skilled and understand savings and flexibility options, or drive policy compliance and improve traveler trip satisfaction. Let Generation Y provide you with an integrated Partnership and realise your business travel objectives.

generation y re-think your travel strategy


SERVICES OFFERED

STRATEGIC SERVICES  Customised Procurement Strategy  Travel Assessments  Travel Policy development & assistance  Process Flow  Strategic sourcing - Car, Air, Hotel, Card  Payment Option advice  E-Procurement Advice  Implementation assistance  TMC Cost Challenges  Supplier negotiations  Training – Administrators / Travelers  Service Level Agreements  EIA Supplier Assistance

TRAVEL MANAGEMENT SUPPORT            

Supply Chain Management Travel Management Report analysis TMC Reviews Benchmarking reviews Supplier Relationship maintenance Travel Policy updates Travel Industry updates Vendor re-negotiations TMC Management Market place technology trend advice MICE sourcing and assistance Training – Administrators / Travelers

generation y re-think your travel strategy


STRATEGIC ASSESMENT PROCESS

Business Intelligence determines the Strategy and Tactical agenda to move forward ..

EVALUATE AND SOURCE

IDENTIFY AND GO TO MARKET

Research & review current Research & review travel behaviour. current travel behaviour. Fact Finding. Fact Finding.

Stakeholder && Stakeholder Traveler input Traveler input

Select Preffered Select Preffered with Stakeholders with Stakeholders approval approval

Implent Contracts & Monitor Vendor Behaviours. Provide internal training training

Monitor Supplier Monitor Supplier Performance by means means Performance by ofof Business Reviews. Business Reviews.

Determine Stakeholder Determine Stakeholder objectives objectives

Asses ROI of Asses ROI of selected selected Strategies Strategies

Complete contracts and delivery time lines

Consult with Consult with Stakeholders Stakeholders and and Travelers. Travelers.

Supply Chain Supply Chain Management Management

RFI from Determine Concerns Concerns

RFI from potential potential Suppliers Suppliers

Obtain SLAs and Obtain and KPI’s KPI’s

Monitor Travel Monitor Travel Policy adoptions adoptions Policy and adherence and adherence

Ongoing Cost Cutting and and Opportunity Opportunity identication. identication.

ASSESMENT

IMPLEMENT AND TRACK

ONGOING TRAVEL MANAGEMENT

Ongoing Cost Cutting

generation y re-think your travel strategy


SUPPLY CHAIN MANAGEMENT Airlines

Card & SBT / Supplier Tech.

Spend Analysis Opportunity identification Benchmark accuracies Parnterships

Emerging Technology Demand Management Supplier assesments

Fee negotiatins TMC Cost Challenges Service Delivery Assesments Service Offerings Reporting Assessments Consultant interviews

TMC

Travel Company Interventions

YOUR COMPANY AND

generation y

Accommodation & MICE Supplier negotiations Revenue Management Transparency Rate negotiations Meetings, Incentives, Conferencing & Events – Strategic Sourcing

CAR Car Rate vs Quality Service Delivery

CAR

generation y re-think your travel strategy


QUESTIONS

2 2

2 QUESTIONS .

2 2

2

generation y re-think your travel strategy


Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noise before defeat.

generation y re-think your travel strategy


Generation Y