affordances of the differing modalities. The sequential organisation of turn-taking in online counselling has implications for the types of therapeutic strategies used by the counsellors, and perhaps vice versa, in that therapeutic strategies have different sequential implications in this modality. In line with Antaki, Barnes, and Leudar (2005) and Peräkylä and Vehviläinen (2003), we show how conversation analysis can inform counselling practices and the ‘stocks of knowledge’ from which counsellors work, with particular insights for the more recent modality of online counselling.
Notes 1. The online counselling transcripts consist of three time slots. For example, when looking at 15:16 | 04:50 | 00:19 (1st line on Excerpt 3): The first time slot refers to the actual time of the interaction on a 24-hour clock [15:16]. The second time slot refers to when the turn was posted [04:50], occurring 04.50 minutes into the interaction. The third time slot refers to the lapse of time since the last posting [00:19 seconds]. We use the second time slot, identifying when the posting occurred [04:50].
Acknowledgements We thank Kids Help Line and BoysTown, and the counsellors and clients who took part in this study. This project was funded by an Australian Research Council Discovery grant (Project ID: DP0773185).
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